Terrace/patio

Reviews of Trisara Villas & Residences Phuket

5 out of 5
Trisara Villas & Residences Phuket
60/1 Moo 6, Srisoonthorn Road, Choeng Thale, Phuket

Reviews

9.8

Exceptional

Rating 10 - Excellent. 128 out of 145 reviews" "
Rating 8 - Good. 11 out of 145 reviews" "
Rating 6 - Okay. 6 out of 145 reviews" "
Rating 4 - Poor. 0 out of 145 reviews" "
Rating 2 - Terrible. 0 out of 145 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Villas with amazing views , Everyone working there gave us excellent service and a warm welcome . I highly recommend the resort .
Stayed 1 night in Jun 2023

10/10 Excellent

Eleonore

Stayed 7 nights in Jan 2023

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2022

6/10 Okay

Gia

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Property is ok, old but well maintained. Location is secluded so it's private. Dining options are very limited and food is very average for the price they charge for the hotel (not applicable for PRU which we didn't try). Customer service- very very average. Nothing against any staff, they are all so very nice and they try but the problem is the management and training. For example, sometimes we waited 20 minutes for a buggie. It was hard to communicate with the staff because of the limited English some of them speak. The management seems very unorganized- we made some bookings through the concierge but I had to keep reminding them of certain things (for example, we booked a wake boarding class but i was worried about the weather, the concierge said she will call me to confirm once she checks the weather. I never heard from her, i had to call the time I was supposed to have the lesson and be told she needs to check still and 5 minutes later she told me it's cancelled). At times, I felt like I was reminding them to do their jobs. This is supposed to be a 5 star resort which charged quite a bit to stay there. I was very disappointed with the service. I wouldn't come back.
Stayed 5 nights in Dec 2021
Response from Isara Pangchan on 27 Jan 2022
Dear Ms.Gia, Thank you for taking the time to share your feedback. Please allow me to address your concerns in my response below. On a positive note, I am delighted that you enjoyed our secluded location, and the quality of resort maintenance. I do wish to apologize for some service inconsistencies you have encountered during your stay on a busy period, we normally pride ourselves for concierge services that always response and attentive to guest request. I have shared your feedback with our team to ensure that all guest requests are accommodated in a professional manner. We also care about every experience we offer, and I have investigated your comments about water sport activity very carefully. The day that you would like to go for Wake Boarding was very windy and as you know the weather had not been great so our team would like to make sure it is safe for you prior to reconfirm the trip, although at the end it has to cancelled as the weather not permitted. I certainly take your comment regarding buggies that not quickly enough. We have 8 buggies in the front office and normally guests should not have to wait more than 10 minutes for a buggy and we shall certainly looking into addressing this esp.during the busy time. On the English Communication, as you only met a few member of our employees, I am not sure if the general comment that our staff could not speak English skills to be neither fair nor correct. Although, I do appreciate you took the time to mention this and we have highlighted communication training for all our staffs in all services area. In regarding the dining option, I have to inform that we have four different dining options including two Michelin’s awarded restaurants and the fifth option outside the resort at the new Hideaway Chef Table Restaurant in our farm land which only 15 mins away from the resort. I do hope we can highlight these dining options more to you in the future if you may decide to return one day and I would sincerely like to reverse what has been your disappointment. Thank you again for all the comments which I really do appreciate and that we can continue to strive our services quality for all our guests. Warm Regards,

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019

10/10 Excellent

RaulBrindis, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort to rest and escape of stress. Great staff
Stayed 6 nights in Dec 2019
Response from Trisara Manager on 31 Dec 2019
Dear RaulBrindis, Thank you very much for this kind review and it was great to have met you at Trisara. All of us hope you can make it back to Trisara again soon. Best wishes,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was fantastic! The director, Anthony, was extremely accommodating and friendly to all guests and seemed to know all guests on first name basis. The staff was outstanding and some of our favorite restaurant staff included Tom and Sky. It was a honeymoon trip and this experience exceeded our expectations, making lasting memories we cherish!
Stayed 7 nights in Oct 2019
Response from Trisara Manager on 28 Dec 2019
Thank you for this very kind review. I'm delighted you shared this magical moment with us and all of us are just thrilled that you have fond memories. Please come back for your anniversary! Until next time, Warm Regards, Anthony Lark

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most spectacular vacation experiences I have ever had. The facilities, staff and location were amazing- the added surprises delighted us each day from champagne to flower petals in the bathtub... they have thought of every detail and every staff member was friendly and accommodating. We especially enjoyed Ying at the Deck 😊 but everyone was wonderful. We can’t wait to come back!
Stayed 3 nights in Nov 2019
Response from Trisara Manager on 28 Dec 2019
Thank you very much for this kind review. I'm so happy to learn you enjoyed your time with us. All of us hope you can make it back to Trisara again soon. Until then, wishing you all the best. Warm Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the room was amazing and the pool was very private.
Stayed 2 nights in Oct 2019
Response from Isara and Trisara Management team. on 5 Nov 2019
Thank you very much for sharing your experience at Trisara.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from Trisara Management Team on 5 Nov 2019
Thank you very much for sharing your great experience at Trisara.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed in an Ocean View villa... Very clean, private and pool was amazing. Staff extremely attentive and helpful from the moment I was met at the airport to the moment I left. My major disappointment was the food... Breakfast was really nothing special, even the a la carte options were not great. I did not eat at Pru, but both did have both Thai and western food options and frankly was not quoted. The prices were pretty eye-watering for Thailand, and I have had far better and far less expensive diners and drinks.
Stayed 5 nights in Oct 2019
Response from Isara, Trisara Management Team on 5 Nov 2019
Thank you for this thoughtful review. I'm so happy to learn you had a great time with us and your nice experience since arriving from Phuket airport by our representative. Thank you for your feedback about breakfast choices as we provide both Western and Asian options, I appreciate these as we are constantly striving to improve and guest feedback is invaluable. Thank you again and all of hope to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lux hotel with great food and good spa
Restaurants food is great, especially PRU
Stayed 3 nights in Oct 2019
Response from Trisara Management Team on 5 Nov 2019
Thank you very much for sharing your beautiful experience at Trisara and your feedback about PRU restaurant and Jara Spa.

10/10 Excellent

Yael, Haifa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. The beach a litle bit disappointed.
Stayed 3 nights in Oct 2019
Response from Isara and Trisara Management Team on 5 Nov 2019
Thank you very much for your kind review. Our location really is special, close to the airport, but secluded beach and set in this tropical forest. All of us looking forward to welcoming you back to Trisara soon.

8/10 Good

Tau Chiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Liz and Trisara Team on 11 Sept 2019
Thank you very much for sharing your experience and feedback. We look forward to welcoming you back to Trisara.

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Ya on 25 Aug 2019
Dear Vincente, Thank you for staying at Trisara Resort Phuket, I hope that you have a marvelous time during your stay and I hope to have a chance to welcome you back again. Regards, Yanathon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019
Response from Isara on 6 Aug 2019
Thank you for this very kind review and sharing your feedback with other guests. We look forward to welcoming you back to Trisara.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Yanathon on 12 Jul 2019
Dear Guest, Thank you for your good rating for us. If you have any further comment .Please let us know. Have a nice day. Regards, Front Office Manager

10/10 Excellent

Vince

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private villa, great Sunday brunch, not crowded, nature-friendly. Only con--mosquitos/bugs :(
Stayed 3 nights in Jun 2019
Response from Trisara Management on 26 Jun 2019
Dear Vincent on, Thank you so much for sharing your experience with us. We are so glad to learn that you love the villa, and Trisara nature -friendly environment. All of us hope we can welcome you back here again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff, able to speak English very well.
Stayed 4 nights in Apr 2019
Response from Trisara Management on 26 Apr 2019
Thank you very much for your compliment, we hope to welcome you back again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is as described! Beautiful in every way! Superior service, amazing vistas from your room, gorgeous pools, meditating spa, and solid fitness center. What more could you ask for
Stayed 3 nights in Mar 2019
Response from Trisara Management on 26 Apr 2019
Thank you very much for your compliment, we are really glad to hear that you enjoy every aspects of your stay. Hope to welcome you back again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, people, amenities, and service went well beyond our expectations during our stay. Without question, Trisara is one of the best properties we’ve ever stayed in!
Stayed 1 night in Mar 2019
Response from Trisara Management on 26 Apr 2019
Thank you very much for your review. We are very glad to hear that you found Trisara one of the best property you have stayed in and we hope we can welcome you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 20 nights in Feb 2019
Response from Trisara Management on 30 Apr 2019
Thank you very much for your stay with us, we are glad to hear that you enjoyed your stay. We look forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is good. Food is tasty. Highly recommend to others.
Stayed 3 nights in Jan 2019
Response from Trisara Management on 19 Jan 2019
Thank you very much for your comment, we look forward to welcoming you back again in the future.

10/10 Excellent

Isaac, Seattle, US

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is incredible, the level of service, amenities, food and beverage and overall resort is amazing.
Stayed 5 nights in Dec 2018
Response from Trisara Management on 19 Jan 2019
Dear Isaac, Thank you very much for staying with us, we are glad to hear that you found the resort amazing overall. Look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
One of the best experiences I’ve ever had. Staff was incredible, food on site was incredible, villa was absolutely incredible as well. I will definitely be back!
Stayed 3 nights in Nov 2018
Response from Trisara Management on 21 Jan 2019
Thank you very much for your review, we are very happy to hear that you considered your stay with us "one of the best experiences". Look forward to welcoming you back in the near future.

8/10 Good

Pete, Brisbane

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great food nice room no where to eat except hotel communication with management was disappointing
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Trisara Management on 26 Nov 2018
Thank you very much for staying with us. We hope to welcome you back again in the future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018
Response from Trisara Management on 26 Nov 2018
Dear Paul, Thank you very much for staying with us. We hope to welcome you back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding pool villa resort
Outstanding resort. Service is impeccable and food excellent. Upgraded to a one bedroom pool villa with total privacy. A truly memorable stay.
Stayed 3 nights in Aug 2018
Response from Trisara Management on 18 Nov 2018
Thank you very much for your lovely review, we are glad that you enjoyed your stay with us and look forward to welcoming you back again.

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Trisara Management on 26 Nov 2018
Dear Fiona, Thank you very much for staying with us. We hope to welcome you back again.

10/10 Excellent

Phillip A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best!
Have stayed at many 5 star hotels over the years, and this one is top tier all the way!....A bit pricy, but it has everything you could want and more...picture perfect scenery & setting, incredible service and Pru is an outstanding restaurant. Would definitely recommend Trisara amongst the best!
Stayed 2 nights in Sep 2018
Response from Trisara Management on 2 Oct 2018
Dear Philip A, Thank you very much for spending your holiday with us, we are glad to hear that you enjoyed all aspects of your stay especially you compliment on Pru. We hope to welcome you back in the future.

10/10 Excellent

Derek, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing vacation
My wife and I spent 5 days and 4 nights at Trisara. The facilities and service were impeccable. Beautiful accommodations, excellent food and breath-taking views. I would love to return again!
Stayed 4 nights in Aug 2018
Response from Trisara Management on 2 Oct 2018
Dear Derek, Thank you very much for spending your holiday with us. We are glad to hear that you enjoyed every aspect of your stay. We too, look forward to welcoming back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018
Response from Em-Orn on 4 Sept 2018
Thank you for your supports Trisara Phuket

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Tarisa on 15 Aug 2018
Thank you very much.

10/10 Excellent

Nycky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

10/10 Excellent

Amadeus, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!!!
From the moment we got off the plane, it was truly a first class experience. We usually stay at Aman but decided to stay at Trisara this time. Both of them are right at the top. You can not go wrong with either. Just Perfect. It is a very special place.
Stayed 4 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trisara made our honeymoon perfect. Beautiful property with delicious cocktails and gourmet food. The view was incredible.
Stayed 2 nights in Oct 2017

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I've ever stayed in!
Best hotel experience I've ever had! From top to bottom, and everything in between! The personal touch that is provided is second to none!
Stayed 2 nights in Aug 2017

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017

10/10 Excellent

Tony, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury beachside resort
This resort far exceeded our expectations. We received an upgrade two levels to an oceanview pool villa which was very large with a beautiful pool overlooking the water. The villa was set amongst many exotic plants and trees which made it very private. The staff were top notch and always eager to anticipate our needs. The Seafood restaurant food was particularly of a high standard. The Sunday brunch there was exceptional. We were also allowed a generous late check-out which we greatly appreciated. Altogether a fabulous stay.

10/10 Excellent

patrick, R, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short, excellent stay
Great room, very nice beach. It is a bit far from Pattong(30 minute taxi ride) but it is not a real problem. I particularly like the fact they drive you directly to your room and process your entrance there. Very efficiently

10/10 Excellent

Suzing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Fernando , tri-state area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and unbelievable experience.
I'm not even sure where to begin, but if your looking for an amazing and worry free experience this is the hotel for you. I can't say enough good things about the staff and facilities, VIP experience from the moment we landed to the moment we left Phuket. Thank you very much for an amazing vacation to all the staff at trisara, don't change a thing and looking foward to staying at trisara again only if you can guarantee me room 105 again :)

10/10 Excellent

craig, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gold standard in small luxury resorts.
Seven stars. Huge pavilions with pools, great service and food. Plenty of things to occupy one, or nothing at all.

10/10 Excellent

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort was fantastic, wonderful staff, beautiful food, great amenities unfortunately weather wasn't good but we still had a great time.....don't leave the resort why would you!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend at Trisara
Had an excellent stay at Trisara, and would definitely stay there again. The service and F&B are outstanding.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
My wife and her sister, son, daughter and me arrived at Phuket and we were immediately greeted by a hotel staff who led us to a comfortable van that we took to the hotel. When we got there, the hotel staff were extremely friendly and greeted us with a drink. They also led us around the hotel and we knew that we didn't choose the wrong place as everywhere was so beautiful and nice. Then we were led to our rooms and were shocked by how big and beautiful it was. It was very comfortable staying in these rooms through the 4 nights we stayed. Very pleased with this hotel.