From the moment we arrived till the Valet Parking attendant returned our vehicle we were made to feel special and important !! The staff were very friendly, in such a way that it made you feel as though you have known them for years . Grapes Wine Bar was amazing and the Castillo restaurant was a wonderful dining experience. Brunch in the Biw Valley Grill is a must !!! Highly recommend the Banff Spings Hotel
Rated #3 in Banff behind Rimrock and Fairmont Banff Springs hotel by Trip Advisor. Great location - just minutes walk to town, plus very efficient city bus system with bus stop right in front of hotel. Excellent, very friendly staff - front desk, concierge, bar, and restaurant. Tom (concierge) was very helpful with local information - ski rental, restaurants, local tourist sites, etc. Banff Springs and Rimrock "outside" of town, more so for Rimrock.
I wanted to stay in town and "get" the local flavor. Glad we did. Will definitely visit again and stay in same hotel.
Lovely environment in the trees with beautiful views of the mountains. The hot tubs were enjoyable in the evening crisp air. The staff were wonderful and helpful with all inquiries and requests. It was a week of quiet and tranquility.
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