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Reviews of Samesun Banff - Hostel

1.5 out of 5
Samesun Banff - Hostel
433 Banff Ave, Banff, AB

Reviews

7.8

Good

Rating 10 - Excellent. 84 out of 225 reviews" "
Rating 8 - Good. 78 out of 225 reviews" "
Rating 6 - Okay. 34 out of 225 reviews" "
Rating 4 - Poor. 12 out of 225 reviews" "
Rating 2 - Terrible. 17 out of 225 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't stay and i didnt get my refund back
Stayed 1 night in Feb 2024
Response from Samesun Banff on 14 Apr 2024
Thank you very much for your feedback. We checked you in at 4.30pm and off you went to your room. Once checked in, if you decide to go out and not come back until the AM, that's not grounds for a refund. You are currently back for a second reservation for two nights, so we are happy for an opportunity to host you properly! Please come and see us at the front desk if you need anything during your stay. Warmest regards, Samesun Banff

10/10 Excellent

Kaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great, thank you
Stayed 1 night in Feb 2024
Response from Samesun Banff on 14 Apr 2024
Thank you so much for staying us and for sharing your feedback! We're so glad you had a great time - we hope to welcome you back soon :)

10/10 Excellent

Jessi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite like a dorm. Good choice for skiing.
Stayed 1 night in Dec 2023

8/10 Good

Ann Paula

Stayed 1 night in Oct 2023

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Jane

Travelled with family
Banff central location! Parking in Banff a bit challenging Breakfast (hot) a nice start before hiking Good daily eats for purchase each day. Super Staff
Stayed 3 nights in Oct 2023

8/10 Good

Bridgett

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice receptionist. Clean common area. I was charged a deposit when I booked. Ended up paying full price even after Orbitz explained I paid deposit two months ago. Staff was really nice and I don't blame them about the mix up. Breakfast is toast, boiled egg, pancakes, pineapple rings and cucumber slices. It was nice to start my day with a little something in my tummy.
Stayed 4 nights in Sep 2023

2/10 Terrible

Sheila

Room and bathroom was durty and extremely loud
Stayed 2 nights in Sep 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, friendly staff. The bartender was fantastic! Overall very pleased with my stay here & will definitely be back in the future!
Stayed 2 nights in Aug 2023

6/10 Okay

Michael

Liked: Staff & service
Overall: Reception and staff were always helpful. Its a quaint stay, since you're mainly paying for a place to sleep, shower, and rest. First Hostel experience, and I can confidently say I could do again. For budget travelers, adventurers, and newly singled it works.
Stayed 2 nights in Aug 2023

6/10 Okay

Jasmine

Liked: Cleanliness
While my stay was good, my only concern is that when parked underneath in there garage some of the roofing fell on to my car and while investigating the situation one of the workers just walked passed me and made no acknowledgment or ask if everything is ok. Theres only 7 stalls when then say limited parking, the girls at the front desk were super welcoming and the accommodations were clean and great.
Stayed 2 nights in Aug 2023
Response from Samesun Front Desk on 12 Aug 2023
Oh no! We're so sorry! We didn't mean to ignore what was going on. Clearly focused purely on the task ahead! We are so good, promise. Thanks for the positive vibes despite the setback!

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
I liked the rooms , and in suite bathroom, the curtains surrounding each bed gave some privacy that was much needed . And the front desk team and the bar team are all wonderful .
Stayed 1 night in Jul 2023

8/10 Good

CHERYL

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Vidyavati

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in the all womens dormitory with 6 beds ,the price was fair. The beds and amenities were very clean and well looked after. The dorm bed was little too soft and bouncing for me (I prefer firm mattresses). Staff was good and helpful. Since the weather wasn't hot yet, the room with no a/c was OK. For an early riser like me, I had to wait until 7am for kitchen to open so that I could make a hot tea and 8am for the breakfast. Other than that, all else was OK.
Stayed 1 night in Jun 2023
Response from Samesun Front Desk on 12 Aug 2023
Thanks so much for the review! We're so glad you had a great time with us! We hope to welcome you back in the future. We hope you had the best summer!

6/10 Okay

Sue

Travelled with family
Would have liked staff to show courtesy. Their policy stated that they do not make reservations and yet when a bed was identified, they stated that it was reserved. The following morning, no one had used the same bed.
Stayed 1 night in Jun 2023

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and amenities and breakfast and great location. Rooms could benefit from having a small quieter work area with access to electrical plugs and a table.
Stayed 6 nights in Jun 2023

10/10 Excellent

Kamal Naresh

Liked: Cleanliness, staff & service
The property is nice just like any budget hostel however the staff is super helpful.
Stayed 1 night in May 2023

10/10 Excellent

Frédérique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed, clean place, lovely hostel in general
Stayed 2 nights in May 2023

10/10 Excellent

BEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hostel
As a solo traveller staying here is a great way to make new friends, the staff are extremely kind and helpful, the beaver bar downstairs has a great atmosphere and the food is incredible
Stayed 5 nights in May 2023

10/10 Excellent

Joanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Kent

Liked: Cleanliness, staff & service
Very unique experience. Staff and guests were all great people.

10/10 Excellent

Dafydd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great, parking was very limited and difficult

8/10 Good

Julie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Miki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's my first hostel I've stayed ever.
The room I stayed was cleaned everyday. You can use bath towels, shampoo and bodywash. That's very convenient because I save room in my backpack! Staffs are kind.
Stayed 3 nights in Sep 2022

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying in a hostel and it exceeded expectations! I walked in and went straight to the happy hour (4-6pm) and met great people immediately! The atmosphere was conducive to socializing and have a great time. Additionally, the (bunk) beds were very comfortable and I felt safe staying there. I would stay there again for sure!
Stayed 2 nights in Sep 2022

2/10 Terrible

prasanna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly there was nothing in specific that we liked about the property.
Stayed 1 night in Sep 2022

4/10 Poor

Anna Ke

Stayed 2 nights in Sep 2022

6/10 Okay

Anthonette

Welcoming staff, but no ac and locked common room until 7 with breakfast at 8 was too late for this early riser.
Stayed 1 night in Aug 2022

10/10 Excellent

Ying

Liked: Cleanliness
Worth the money
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bad hostel in Banff.
This is a hostel, not a 4 star hotel. That said, it was not even a mediocre hostel experience. "Free on-site parking" should read "a few free on-site parking spaces". When we observed that the hostel spaces were full, we were told that most street parking was pay parking, but if we looked several blocks away, there might be a few open free parking spaces (in a completely tourist overrun town - yeah right). It was hot with window but no fan to move the air - absolutely miserable night. Very lumpy mattress. Doors sqeaked all night despite other guests trying to be quiet. In comparison, we also stayed at the Lake Louise hostel 2 nights. It was fantastic.
Stayed 1 night in Aug 2022

8/10 Good

Rosemary

Stayed 1 night in Aug 2022

8/10 Good

Juncheng

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great location and price!
Stayed 3 nights in Aug 2022

10/10 Excellent

christy

Liked: Staff & service, amenities, property conditions & facilities
I like the friendly atmosphere, and service .I stayed in the all womens dormitory with 6 beds ,the price was fair and the beds and amenities were very clean and well looked after . Great spot to eat ,drink and rest from a long day of hiking or if your looking to just retreat and rest up from a long day.
Stayed 1 night in Jul 2022

2/10 Terrible

Jay

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Advertised on Expedia as "Private Bathroom" for the private room but it is not a Private bathroom, it is shared with 3 rooms
Stayed 1 night in Jul 2022

6/10 Okay

YUE

Disliked: Staff & service, amenities
no private park, shared bathroom, staff cough
Stayed 1 night in Jul 2022

6/10 Okay

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not for tall travelers 6-4” and over.
The stay was okay for a first timer in a hostel. Clean accommodations. Friendly staff and good food/drinks in the built in bar. However if you are as tall as me or close to, I’m 6-4”. You won’t fit comfortably on the beds as they have head and foot rails that won’t allow feet to hang over. Not for taller people if you book the mix rooms. Maybe book the singles instead.
Stayed 1 night in Jul 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best experiences I've ever had. All of the staff are amazing. I'm even fortunate enough to be able to call some of them my friends now. I highly recommend this place to anyone. P.S. You must try there deep fried cheese curds. They are delicious.
Stayed 1 night in Jul 2022

10/10 Excellent

Barbara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We booked private room in hostel that had two queen beds. Lots of room, comfortable beds, shared bathroom. Quiet. Lots of hot water for showers. Towels provided. Shampoo, conditioner and body wash provided in shower. Parked on property in area under building. No air conditioning in bedroom but fan was provided and room temperature was fine. Access to kitchen area with room in fridge and pantry to store our food. Made sandwiches to take on our hikes. Breakfast included (coffee, tea, pancakes, muffins, fruit). Bar/pub served food - “special” hamburgers & fries & a beer on Thursday’s hamburger night was very good. Hit the spot.
Stayed 2 nights in Jun 2022

8/10 Good

Lana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dorm room was spacious and clean. The toilet and shower were together and then the mirror and sink was separate.
Stayed 1 night in Jun 2022

2/10 Terrible

Hang

Stayed 2 nights in Jun 2022

6/10 Okay

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good and convenient to walk around. Washroom is the big problem, so many peoples shared with only one bath room in a unit.
Stayed 1 night in Jun 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cheap & Mean Operator
Excellent location. Front desk service was good. Baggage room lock was broken. Entry door lock to upper floors is faulty. NO ELEVATOR. Kitchen has everything, spacious & clean. Most locker doors are sagging. My room 307 had one toilet for 14 beds. Top bunk bed has barely head space. Ladder to top bunk is unsafe. Handrails on staiurs shaky. Continental b/fast was plenty & acceptable. No provision to accommodate a shorter or older person. Most beds are occupied by workers.
Stayed 1 night in Jun 2022

2/10 Terrible

Jason

Stayed 1 night in Apr 2022

6/10 Okay

Donald

Stayed 1 night in Apr 2022

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met fantastic people. First time in a hostel so i went in expecting the worst.
Stayed 1 night in Feb 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and everything was walking distance to shops and restaurants.
Stayed 3 nights in Dec 2021

4/10 Poor

tony

Travelled with family
Liked: Staff & service
Disliked: Amenities
Didn't realize it was a hostel, that wasn't in the description and not impressed with sharing a bathroom.
Stayed 1 night in Dec 2021