Ratings based on 62 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
84% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

Not a pet friendly hotel even though they list it.

Posted 01-Mar-2015
Pros: Bedding is comfortable.
Cons: They should decide if they want pets in their hotel and not make their guest feel un-welcome if they brought their pet.
Location: There are no services near and since it was winter, the access to the lake across the street was not known.
Be prepared to pay at least an extra $25 for your pet and plan to stay only in a designated room off the main wing of the hotel. There are no amenities in the room and be prepared to eat in their restaurant since other food services are a distant drive.
Comment from Hotel Management
12-Mar-2015 by Great Divide Lodge Manager, Hotel Management
We are sorry for the confusion in regards to your recent stay with us. We are, in fact, a pet friendly hotel and have been for many years. We have many repeat customers who bring their pets along with them and we are more than happy to accommodate them. We also like to accommodate people who have allergies to domestic pets. This is a very common allergy and is also the reason why we do not have all of our room types listed as pet friendly. Any website that enables you to book a room at The Great Divide Lodge lists our available room types. The rooms that do allow pets are clearly label as pet friendly rooms. It also states very clearly what our pet policies are. It reads as follows … “The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. We have this information posted to make sure our guests are informed of our lodge and its policies. Yes, other food services are a distant drive. This is why we have a restaurant and bar conveniently located on the property.
4 out of 5
Recommended
for Everyone
by A verified traveller

super dirty and crazy cold

Posted 18-Feb-2015
Here is super dirty in the tub and shower curtain that color like a yellow. Is it possible??? It's really disgusting And very small radiator so still cold in the room.
2 out of 5
by A verified travellerfrom Edmonton

In the Middle of Nowhere

Posted 18-Feb-2015
Pros: Restaurant
Cons: The bed!
Great stay, but the bed was so tough, and we did not get a good night sleep which pretty much ruined our next day. So frustrating! Restaurant was great and the staff was very friendly.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary

Quick ski getaway

Posted 27-Jan-2015
Pros: location is great close to Lake Louise. Restaurant was solid and offered kid friendly meals
Cons: A mini fridge in the room would have been great. Free internet was limited!
Location: Skiing!
Comfortable and clean. The location close to the ski hill was appreciated. the loft room gave us some room to dry out and relax without being on top of each other
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Edmonton, Alberta

Quaint old hotel.

Posted 05-Jan-2015
Pros: The quaintness.
Cons: Sound proofing.
It was almost comical to see the look on the kid's faces, when we were handed an actual key for our room. They weren't quite sure what to do with it. Tried to be understanding as it was New Year's Eve, but the noise from the room next door was quite annoying after a while, especially when they opened the connecting door and started to bang on our side. Overall though, the food was good, and the staff were very friendly.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom edmonton

Basic but clean and comfortable.

Posted 31-Dec-2014
Dorm room was basic but clean and comfortable. Staff were friendly. Free parking, coffee and wifi. Didn't try the restaurant. It really is 10 mins drive from Lake Louise village.
3 out of 5
by A verified travellerfrom Manila, Philippines

Okay, not great

Posted 31-Dec-2014
Clean but old. Hotel needs renovation. Room has nothing but beds, T&B, tv, table, hanging rack - that's it.
3 out of 5
Recommended
for Getaway With Friends
by Shrikant

This traveller left a rating score only Posted 31-Dec-2014 on Hotels.com
4 out of 5
Recommended
for Families
by A verified travellerfrom Edmonton

Nice hotel 10 min drive to lake Louise ski hill

Posted 27-Dec-2014
Pros: convenience location for skiers. spring The staff were very nice, the rooms were clean. I like the laminated floor and unlimited hot water/tea/coffe
Cons: provide bottle water(s) in each room.
Location: Ski in the winter.
Easy to find, right beside high way 1. only about 10 min driving to Lake Louise. Two families spent Christmas Eve and Christmas Day there. We were playing card games beside the fire place. The staff were very nice, the rooms were clean. I like the laminated floor and unlimited hot water/tea/coffee. We will come back again!
2 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 26-Nov-2014 on Hotels.com