Ratings based on 402 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary

Relaxing quiet winter retreat

Posted 19-Jan-2015
Pros: The helpfulness of the staff and the remoteness of the hotel.
Location: Snowshoeing, Cross Country Skiing, Hiking, Canoe
This was our first stay at Emerald Lake lodge and it won't be our last. We really enjoyed the quiet atmosphere and all the snowshoe trails around the lodge.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Calgary, AB

Winter wonderland

Posted 05-Jan-2015
Pros: The ambience, the food, the staff from around the world.
Cons: sound proofing, a better mini gym / sauna / hot tub experieince
Location: perfect location for outdoor enthusiasts
A gem. If you are looking for all the modern amenities like wifi, perfect shower pressure and in-room TV's then you will be disappointed. Instead this is a perfect jetting out location for people that like the outdoors. The snow shoeing, cross country skiing and downhill ski options at nearby Lake Louise are world class. If you are noise sensitive then the rustic cabins with their less than perfect sound proofing will not be a good option. If you work out all day and enjoy real open fire places, quiet conversations, board games and a general "away from it all" experience then you will love this place. Anyone who does a couple of hours of cross country or snow shoeing then has an open fire in the main lodge or in their room with some wine / whisky will sleep for 8-10 hours solid!
3 out of 5
Recommended
for Everyone
by A verified traveller

Jan 2 2015

Posted 03-Jan-2015
The room was cozy with a fireplace, the surrounding were beautiful. Nice quiet location. The restaurant food was delicious. I was terribly disappointed with the unkept hot tub area with dirty towels all over, no clean ones. And the hot tub was luke warm. It ruined part of our stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Relaxing and peaceful

Posted 29-Dec-2014
The hot tub needed to be hotter, otherwise is was completely peaceful.
3 out of 5
Recommended
for Couples
by HOE JUNGfrom 한국

호텔 편리도는 제로! 휴양으론 제격^^

Posted 16-Oct-2014 on Hotels.com
일단 숙소가 너무 외지에 있어 밤 늦게 찾아가기란 정말 귀곡산장에 들어가는 기분이였다. 호텔 방 앞에 차를 주차 할수 없고 밑에 주차장에 주차해놓고 호텔 셔틀버스를 이용해 방으로 가야 하는게 가장 큰 단점.
4 out of 5
Recommended
for Couples
by A verified traveller

Beautiful place, but needs new beds

Posted 14-Oct-2014 on Hotels.com
Always a pleasure to stay at this beautiful site. Unfortunately the cabins need quite a bit of maintenance. The mattrass was very uncomfortable, almost impossible to sleep on. We are not fussy people, but a good sleep is a must in a high class place. The restaurant was in great condition and the food wonderful.
3 out of 5
Recommended
for Couples
by A verified traveller

Posted 13-Oct-2014 on Hotels.com
Room 102 needs a new mattras immediately. Very poor sleep!
3 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful Canadian Rocky Mountain venue

Posted 05-Oct-2014
Pros: Location, location, location.
Cons: The property is aged, and is really starting to show it. Our mattresses were DEFINATELY in need of replacements.
Location: There are many opportunities for outdoor experiences near Emerald Lake Lodge. Historically, lodge personnel have helped us find ideal ones.
We stayed (again) at Emerald Lake Lodge for the 4 th time in 5 years. As always, we love the location next toEmerald Lake. This visit had some disappointing elements however: 1. Our room key stuck in our door. This required me to return to the Lodge for assistance, and resulted in a 20 minute delay. We didn't even receive an apology from the front desk personnel. (Pliers were required to remove the original key, which was replaced.). 2. There was a wedding party at the hotel. Unfortunately, the room above ours had folks who celebrated until 3:40am. 3. At breakfast, we were only charged for my wife's breakfast-my buffet charge was not included on the tab. When I brought this to the attention of our server, rather than apologizing, she acted annoyed. This too wasted another 5-10 minutes. These were inconsistent with our other visits.
3 out of 5
Recommended
for Getaway With Friends
by DaveSfrom Atlanta, GA

Location, location, location

Posted 22-Sep-2014 on Hotels.com
That's what you are paying for here - location. And the location IS beautiful. Don't expect much more. The carpet? - stained and worn. The upholstered base of the bed? - also worn, scuffed and had tears in it. Vending machine? - out of order. Squeaky floors - so you can be sure to here the folks upstairs every move. The restaurant and bar do have good food, but I really expected something better than a Motel 6 room with a fireplace and a view. Sorry - I just can't recommend this for the money.
4 out of 5
Recommended
for Families
by Terrifrom Toronto

Great place to stay

Posted 13-Sep-2014 on Hotels.com
This hotel is located right on emerald lake. Great location but I didn't know you need to leave your car at a parking lot off the hotel. They shuttle you between the car and the hotel. The food in the restaurant is wonderful. We have ribeye steak and elk. There's hiking trail along the lake which has wonderful viewpoint of the lake.