Ratings based on 394 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful Canadian Rocky Mountain venue

Posted 05-Oct-2014
Pros: Location, location, location.
Cons: The property is aged, and is really starting to show it. Our mattresses were DEFINATELY in need of replacements.
Location: There are many opportunities for outdoor experiences near Emerald Lake Lodge. Historically, lodge personnel have helped us find ideal ones.
We stayed (again) at Emerald Lake Lodge for the 4 th time in 5 years. As always, we love the location next toEmerald Lake. This visit had some disappointing elements however: 1. Our room key stuck in our door. This required me to return to the Lodge for assistance, and resulted in a 20 minute delay. We didn't even receive an apology from the front desk personnel. (Pliers were required to remove the original key, which was replaced.). 2. There was a wedding party at the hotel. Unfortunately, the room above ours had folks who celebrated until 3:40am. 3. At breakfast, we were only charged for my wife's breakfast-my buffet charge was not included on the tab. When I brought this to the attention of our server, rather than apologizing, she acted annoyed. This too wasted another 5-10 minutes. These were inconsistent with our other visits.
4 out of 5
Recommended
for Families
by Terrifrom Toronto

Great place to stay

Posted 13-Sep-2014 on Hotels.com
This hotel is located right on emerald lake. Great location but I didn't know you need to leave your car at a parking lot off the hotel. They shuttle you between the car and the hotel. The food in the restaurant is wonderful. We have ribeye steak and elk. There's hiking trail along the lake which has wonderful viewpoint of the lake.
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 13-Sep-2014 on Hotels.com
1 out of 5
Recommended
by A verified traveller

What a waste of money!

Posted 12-Sep-2014 on Hotels.com
We showed up and had to wait about 15min for a shuttle from the parking lot. When we checked in, they said "we can take your bags if you can't carry them yourselves". I am able bodies so I felt like I should take them...so down numerous stairs and up I go with my suitcase. I think when you pay $400/night for a room, having your bags delivered should be the default, not something you feel guilty asking for. Anyway we proceeded to our room, the room itself was small and ok. The fireplace was great. Bit we were in Rm 162 so we had a view of another cabin's roof, another let down. When we went to get shower's we had no hot water. We had to wait about 15min and then they fixed it. After that we started to get a weird smell from the bathroom, we once again asked front desk. She told us it was sometimes normal to get a sewer smell in the bathroom when it rained. We has to keep the door closed and the fan running for the rest of our stay. We also had chipped paint in the bathroom and cobwebs around the place. We had dinner in the restaurant and it was fabulous, it redeemed this place a little. I would recommend eating there but stay elsewhere
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Lake Charles, LA

Beautiful and serene!

Posted 07-Sep-2014
So enjoyed our experience at Emerald Lake Lodge! Hiking around the lake was especially fun before a great breakfast. Thank you for keeping it pet friendly. Being able to vacation with our dog made it that much more special!
4 out of 5
Recommended
by Lindafrom Charleston, SC

Rustic Cabin /Stunning Setring

Posted 07-Sep-2014 on Hotels.com
Gorgeous setting! At the price that Emerald Lake Lodge charges I was expecting a much nicer room. Turns out we were in a cabin that had two rooms up and two down. I could hear every step taken by the folks staying above us. Argh! The room truly was dated and somewhat shabby. I have come to expect a freshly pressed duvet in this day and age - not a comforter that who knows how many people may, or may not have, used before me. I also found the noise from a large generator nearby irritating. The food was excellent. The hotel service was excellent. The natural beauty surrounding the hotel goes a long way toward ameliorating the deficiencies. I think that ELL knows that to be true and coasts along without needed renovations and updates.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Highland Park, IL

Outstanding location and experience

Posted 07-Sep-2014
Pros: The scenic location is equal to anywhere in Canada. Tghe rooms have fireplaces in which the staff have prepared wood and kindling for you to light.
Cons: The cabins will be 30 years old in 2016 and although some renovation has been done, more will be needed to keep them in good condition.
Emerald Lake Lodge enjoys almost private views of one of the most scenic areas in all of Canada. I've stayed there 4 times now and will very likely return again in the future, despite the fact it's a long trip from my current Chicago area home. I've found the rooms to be incredibly comfortable and well kept, the staff friendly to a fault, and the food very good. If there's any downside, it's that this experience comes at a stiff price, so I can only enjoy it every few years.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom calgary

Magical Place!!!

Posted 01-Sep-2014
If there was a 6 out of 5 this would be it!!! Amazing views from the rooms and such a beautiful place to visit, even if its raining, it's beautiful. Must visit again in the winter time, I hear its even more magical.
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 01-Sep-2014 on Hotels.com
5 out of 5
Recommended
for Couples
by Paarfrom Münster

Schöne Umgebung

Posted 01-Sep-2014 on Hotels.com
Wir haben eine Nacht in der Emerald Lodge verbracht und waren begeistert. Zwar ist das Hotel nicht mehr auf dem neuesten Stand, es ist aber dafür sehr gemütlich und die Atmosphäre stimmt einfach. Wir hatten ein Zimmer im 1.Stock mit Blick auf den See, dazu einen Kamin, der für die Gemütlichkeit im Zimmer gesorgt hat. Das Abendessen im Haupthaus war sehr gut, der Service auch. Insgesamt hat uns der Aufenthalt sehr gut gefallen, wir mögen aber auch gern rustikale gemütliche Unterkünfte , wenn es zur Umgebung passt . Das ist hier der Fall