Ratings based on 332 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Lake Charles, LA

Beautiful and serene!

Posted 07-Sep-2014
So enjoyed our experience at Emerald Lake Lodge! Hiking around the lake was especially fun before a great breakfast. Thank you for keeping it pet friendly. Being able to vacation with our dog made it that much more special!
5 out of 5
Recommended
for Couples
by A verified traveller from Highland Park, IL

Outstanding location and experience

Posted 07-Sep-2014
Pros: The scenic location is equal to anywhere in Canada. Tghe rooms have fireplaces in which the staff have prepared wood and kindling for you to light.
Cons: The cabins will be 30 years old in 2016 and although some renovation has been done, more will be needed to keep them in good condition.
Emerald Lake Lodge enjoys almost private views of one of the most scenic areas in all of Canada. I've stayed there 4 times now and will very likely return again in the future, despite the fact it's a long trip from my current Chicago area home. I've found the rooms to be incredibly comfortable and well kept, the staff friendly to a fault, and the food very good. If there's any downside, it's that this experience comes at a stiff price, so I can only enjoy it every few years.
5 out of 5
Recommended
for Everyone
by A verified traveller from calgary

Magical Place!!!

Posted 01-Sep-2014
If there was a 6 out of 5 this would be it!!! Amazing views from the rooms and such a beautiful place to visit, even if its raining, it's beautiful. Must visit again in the winter time, I hear its even more magical.
4 out of 5
Recommended
for Everyone
by A verified traveller from London, UK

Magical

Posted 12-Aug-2014
If you want an amazing view, there is no better. This place radiates romance. The walks are spectacular. A few negatives, in the summer it is busy with tourists. You hear them from morning until early evening. Skip the breakfast, far too busy and noisy. The formal dining room is great for a romantic dinner and the waiter really is superb, so knowledgable and professional whilst maintaining the right amount of charm. Not the place if you want complete solitude but once the tourists leave, Emerald Lake can be described as magical.
5 out of 5
Recommended
for Everyone
by A verified traveller

A beautiful lake in the wilderness

Posted 10-Aug-2014
Pros: The lake , and the scenery
Location: Walk around the lake an enjoy the stillness and amazing views
Highly recommend a stay here .. The rooms were fine and the fire was a treat which added to the atmosphere The food was fine and what a treat to have breakfast overlooking such a beautiful lake
2 out of 5
by A verified traveller from Vancouver

A view alone isn't worth it.

Posted 04-Aug-2014
Pros: The view was lovely - but you can drive to the lake and do the hike.
Cons: Per above, a thorough review of guest services and restaurants - introduce some managerial oversight.
Location: Surrounding area is a hiker and nature lovers delight.
We decided to stay at Emerald Lake Lodge as part of our tour of the Rockies. Given the price-point for this hotel ($400 per night), we had expected professional service, up to date accommodations and an overall good experience. Unfortunately, our expectations were not met. A few issues: - Room floor wasn't vacuumed when we arrived (lint, threads and bits everywhere) - Filthy (browned) shower curtain - Unfinished renovation in the bathroom - Some exceptionally rude staff - Balcony table in the main lodge covered (the entire table) with mouse droppings three days in a row (not too pleasant when wanting to have a drink on the upper balcony - Food quality was not equivalent to the associated price-point (later in our trip we had dinner at the Terrace at Mission HIll - same price point and outstanding service and a wonderful meal) - Bar and restaurant staff are very young and not particularly well-trained - Seemed that there was no managerial oversight at the hotel
4 out of 5
Recommended
for Everyone
by A verified traveller from chemainus bc

Interesting history lovely settings

Posted 07-Jul-2014
Main area beautiful , cabins starting to show age. Our bed needs replacing desperately the sleepy hollow
1 out of 5
by A verified traveller from Brooklyn

The Nightmare Hotel in Paradise

Posted 06-Jul-2014
Pros: Location
Cons: Everything.
Location is a MUST see, but the Hotel is deplorable, have not painted or dusted since 1980. Creeky floors very noisy. Restaurant by the lake good food, but way overpriced, sample dinner Barbecue Chicken entree consisted of one piece of chicken, corn on the cob was substituted with 4 STRANDS of asparagus, and generous side of home fries, plus an appetizer portion order of brushetta topped with goat cheese and shrimp delicious, that with a $15 martini, not generously poured, and a seltzer with splash of Cranberry, (oops they used OJ) came to $80. Would not recommend staying here - caution, pictures on internet do not indicate the state of disrepair. Rustic with cap R. Not worth it folks. Visit and stay elsewhere.
1 out of 5
Recommended
for Families
by Dennis from UK

Come visit the lake but stay elsewhere

Posted 30-Jun-2014 on Hotels.com
The first room we were allocated was badly affected by a smell from the drains. After moving to a different room, the smell was less prominent but still a lingering presence. I guess the drainage problem affects several of the ground floor rooms. Both rooms were in need of refurbishment (cracked basins, torn carpet) and the hotel is in general need of refurbishment. The location on the lake is fantastic and the bell staff were very helpful. It's a great pity the hotel does not live up to its price band.
5 out of 5
Recommended
for Couples
by Shawna from Calgary,Alberta

The scenery was spectacular.

Posted 18-Jun-2014
Pros: The scenery and being able to canoe around the lake.
Cons: Parking of vehicles a little closer instead of having to get people to come and get us at 330 in the morning.
Location: We just stayed at the hotel and used the amenities there.
It was hard not to bring your own liquor in,everything was very expensive.The food was outstanding and compliments to the chef.We were on a tight schedule when we left and although we made arrangements to have a vehicle up to take us tio parking lot it was late so was late getting home.That was the only inconvience it would be nicer to have your vehicles closer.The staff was great and very helpful and room service was prompt.I enjoyed very much although it was a bit out of my price range but would do for a special occasion in the future..