Ratings based on 99 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller from Richmond, VA

Was very disappointed with Marriott Suites.

Posted 19-Aug-2014
Pros: Nothing
Cons: Since I train my staff about customer service that would be a start. Even if you can't accommodate someone, there is a correct way to convey that.
Location: Went to Maryland Live
First time I ever booked a hotel with a discount website (Expedia). That was my first mistake. Arriving at the hotel and going into the room it was not what I thought I had reserved. I went to the lobby where two other people where complaining about the same thing. The gentlemen just said "sorry, we're booked. You will need to take that up with Expedia". Really, that is your customer service. You would go outside and people were yelling out the window like it was a frat party. Then later that night looked for a extra blanket, which most places have in the closet. Didn't find one. The next day when checking out the lady asked if everything was OK and when I said no, she got this dumb look and asked if she could do anything to help me check out. I didn't need help, I'm out of Marriott and going back to Hilton. Never will book on one of these sites or stay at Marriott Suites again.
3 out of 5
Recommended
for Everyone
by J from Lansing, Kansas

Ok hotel close to big mall. Not so ok on Weekends

Posted 19-Jun-2014
Pros: It was clean. Front staff was nice to us every time we saw them.
Cons: Windows that better soundproof patio noise. Our room was in fourth floor and noise kept us up well past two am on Friday and Saturday nights.
Location: Arundel Mills mall
Stayed for eight nights and first night had to ride around the airport in shuttle bus five times before getting to our hotel. Shuttle guy was rude to staff member calling to see why it had taken almost one hour to get to hotel. Room was cozy almost too small for two people. During the week it is nice and quiet but when Friday came around it was loud with a group of guests all in their late 40s early 50s talking outside by the patio. It was like that Friday and Saturday. Used their shuttle everyday to get to Marc station and learned to call about 45 minutes ahead of time and tell them I was ready now for pickup because they will tell you it will take from 5 to 30 minutes . Most of the time about 20 minutes then they do any pick up they get before taking you to the station. Overall it was ok.
Comment from Hotel Management
24-Jun-2014 by Manager, Hotel Management
Thank you for taking the time to share your experience with the TownePlace Suites Arundel Mills BWI Airport. You stated in your review that our shuttle service was inconsistent with pick up times, that it took an hour for you to get to our hotel and that the driver was rude to a staff member. You also mentioned that the Friday and Saturday noise from other guests on the patio kept you up. Please accept our sincere apologies for the inconveniences you experienced. I have addressed your concerns with our shuttle drivers and they are clear on giving us an accurate estimated time for pick up and to respond to employees in a respectful manner at all times. Our evening staff will monitor the noise on the patio so that guests are able to have a good night. You are a valued customer and hope to serve you again. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveller

enjoyed stay

Posted 30-May-2014
Pros: Breakfast was very good. Washer and dryer. Hotel clean.
Cons: everything was good
Location: shopping, casino and many eating areas and a Walmart
Hotel and services nice. Breakfast very good. Convenient to mall and shopping center. I would stay there again.
5 out of 5
Recommended
for Everyone
by Dee from New Jersey

Excellent!

Posted 25-May-2014
I was extremely impressed. Very nice accommodations and nice breakfast included. The 2 room suite was perfect and the price was great.
5 out of 5
Recommended
by Tammy from Pensylvania

close to medival times

Posted 24-May-2014 on Hotels.com
Everything was good. The bed was somewhat uncomfortable.
4 out of 5
Recommended
for Business Travellers
by Mark from Austin

Town place Suites

Posted 23-May-2014 on Hotels.com
Shuttle is used by several hotels as well as casino. Hotel across from mall in good neighborhood. Continental breakfast ends early at 9 I missed it as I arrived a 2 AM. Hotel in very good condition.
4 out of 5
Recommended
for Everyone
by Herb

Hotel close to casino in MD

Posted 20-May-2014
Pros: breakfast
Cons: none
Setup like a studio apartment, everything you could need; microwave, stove, fridge, iron, etc.
5 out of 5
Recommended
by Dana Voigt from West Decatur,Pa

A steal

Posted 20-May-2014 on Hotels.com
For what I was charged and what I recieved, it was a complete steal! Amazing breakfast and awesome outdoor patio to hang out, location was awesome!
4 out of 5
Recommended
by Michael from Maryland

Nice place!

Posted 19-May-2014 on Hotels.com
I read some of the online reviews and I'm glad I ignored them! Perfect location, nice staff, and clean rooms. Not much else to ask for in an overnight stay! I would have rated 5 stars but the price was higher than I would have liked to pay but great time nonetheless.
5 out of 5
Recommended
for Personal Event
by C Scarborough from Salisbury, MD

Perfect location

Posted 17-May-2014 on Hotels.com
Our visit was on Mother's Day and it was wonderful. The weather was so beautiful we walked to the mall. The staff was friendly and very helpful. The room was neat and clean. Fresh clean smell throughout the building, our room, and the bathroom. It was worth the getaway time. We will definitely consider this hotel again when in the area.