Ratings based on 118 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

BEST Hotel Ever !!!!!!!!!

Posted 17-Oct-2014
Location: Bass Pro Shop
First Hotel That i have been to that gives you free breakfast and dinner , not to mention the food is really good !!! I LOVE THIS PLACE !!!!!!!!!!!!
5 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 21-Aug-2014 on Hotels.com
1 out of 5
by A verified travellerfrom Richmond, VA

Was very disappointed with Marriott Suites.

Posted 19-Aug-2014
Pros: Nothing
Cons: Since I train my staff about customer service that would be a start. Even if you can't accommodate someone, there is a correct way to convey that.
Location: Went to Maryland Live
First time I ever booked a hotel with a discount website (Expedia). That was my first mistake. Arriving at the hotel and going into the room it was not what I thought I had reserved. I went to the lobby where two other people where complaining about the same thing. The gentlemen just said "sorry, we're booked. You will need to take that up with Expedia". Really, that is your customer service. You would go outside and people were yelling out the window like it was a frat party. Then later that night looked for a extra blanket, which most places have in the closet. Didn't find one. The next day when checking out the lady asked if everything was OK and when I said no, she got this dumb look and asked if she could do anything to help me check out. I didn't need help, I'm out of Marriott and going back to Hilton. Never will book on one of these sites or stay at Marriott Suites again.
Comment from Hotel Management
26-Aug-2014 by Manager, Hotel Management
Dear Sherri: Thank you for sharing your experience at the Towneplace Suites Arundel Mills. We apologize for all the inconveniences that you experienced with the lack of customer service, the room not meeting your expectations, no blanket in your room and the other guests yelling out the windows. We certainly strive to take care of all of our guests and we did not meet your – or own expectations. I have addressed your concerns with my front desk team and I have provided them additional customer service training that focus on apologizing and quickly resolving a guest issue to their satisfaction. I have also addressed the lack of an additional blanket in your room with my Housekeeping Supervisors and all rooms now have blankets in them. Thank you again for your feedback.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 12-Aug-2014 on Hotels.com
5 out of 5
Recommended
for Getaway With Friends
by Reggiefrom Laurel,

Good Stay

Posted 11-Aug-2014 on Hotels.com
I had a vvery good stay, the room was smaller than I thought, but all in all, it was great.
5 out of 5
Recommended
by Gordyfrom Arundel Mills

excellent

Posted 07-Aug-2014 on Hotels.com
great
3 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 07-Aug-2014 on Hotels.com
5 out of 5
Recommended
by Larry Orndorffrom Pennsylvania

Great stay

Posted 03-Jul-2014 on Hotels.com
I was very pleased with my room and the hotel staff. The room was really clean and comfortable. The hotel is in a great location, being next to the mall and the casino. I would not hesitate to come back.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

a night at the hotel

Posted 02-Jul-2014 on Hotels.com
The location is perfect , thr breakfast is generous and yammi , it ia a clean well equipped hotel.
5 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 01-Jul-2014 on Hotels.com