Pool

Reviews of Staybridge Suites Baltimore BWI Airport, an IHG Hotel

3 out of 5
Staybridge Suites Baltimore BWI Airport, an IHG Hotel
1301 Winterson Road, Linthicum Heights, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 326 out of 581 reviews" "
Rating 8 - Good. 158 out of 581 reviews" "
Rating 6 - Okay. 51 out of 581 reviews" "
Rating 4 - Poor. 25 out of 581 reviews" "
Rating 2 - Terrible. 21 out of 581 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
There was work being done at the property during my stay, but everything was orderly and clean. There were some electrical issues in my room due to the work, but the front desk clerk was extremely helpful and gave me another room, which was perfect. Excellent service and value, will stay again.
Stayed 1 night in Mar 2024
Response from Michael R. on 25 Mar 2024
Charles: Thanks for the review. We appreciate you recognizing our very good staff and service. We know that service can make all the difference in our guests' stay. Thanks for staying with us!

10/10 Excellent

Kyle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. Was able to get some needed rest
Stayed 2 nights in Feb 2024
Response from Michael R. on 4 Mar 2024
Dear Kyle, Thank you very much for the 5 rating and review. I am pleased to hear you enjoyed your stay with us. We work very hard to ensure our facilities and service are superior. So your compliments on our staff services and hotel is much appreciated. We look forward to your future visits here at The Staybridge Suites BWI.

2/10 Terrible

Gregory

Travelled with partner
Bed bugs very very bad
Stayed 1 night in Feb 2024
Response from Michael R. on 15 Feb 2024
Gregory: Thank you for your comments regarding your recent stay with us. It is our goal to achieve 100% Guest Satisfaction with every guest every day. I deeply regret that we did not achieve this goal during your stay. I have discussed your comments with my team to ensure your concerns do not recur. We hope that this isolated incident does not sway your views of the brand and that you will consider giving us another try to make this right for you. If I can be of further assistance please do not hesitate to contact me.

10/10 Excellent

talal

Liked: Cleanliness, staff & service, property conditions & facilities
Good At the time i stayed There were lots of renovation happening with the hotel
Stayed 14 nights in Jan 2024
Response from Michael R. on 25 Jan 2024
Dear Talal, Thank you very much for the 5 rating and review. I am pleased to hear you enjoyed your stay with us. We work very hard to ensure our facilities and service are superior. So your compliments on our staff services and hotel is much appreciated. We look forward to your future visits here at The Staybridge Suites BWI.

4/10 Poor

Rhyan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Renovation is going on and even room had minimal cleaning
Response from Michael R. on 25 Jan 2024
Rhyan: Thank you for taking the time to let us know about your experience here at the hotel. We are sorry you experienced issues during your stay with us. I will be looking into this matter and ensure that it is corrected. As a valued customer, we want you to be satisfied with your stay and continue to choose our hotel each time your in the area. I will be sure our executive team reviews your feedback and I assure you we will fix all the problems that's in our control. Thank you for your feedback.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
From the time we checked in with Erik at 700, we experienced the most polite and pleasant young man. We were here to run the Bay Bridge run and were happy to see that delicious coffee was made for our early start at 515. What a gorgeous hotel that will definately see us back again!
Stayed 1 night in Nov 2023
Response from Michael Rowe on 15 Nov 2023
Dear Elizabeth, We are glad to hear about your experience at The Staybridge Suites BWI and how helpful Aaric was. We will be sure to share and recognize him for his good service. We look forward to seeing you again when you're in the BWI area. Thank you for taking the time to write a review and for rating us 10/10 Wow!

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Roxanne R on 13 Nov 2023
We are so happy you had a great stay with us. We appreciate your rating. Thank you for staying with us.

8/10 Good

Alecia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our particular room was exactly what we needed. Had some wear and tear but overall it was a great space.
Stayed 2 nights in Nov 2023
Response from Michael Rowe on 13 Nov 2023
Alecia: Thanks for the review. We appreciate you recognizing our very good staff and service. We know that service can make all the difference in our guests' stay. Thanks for staying with us!

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free happy hour and breakfast. Also 24/7 tea and coffee.
Stayed 1 night in Nov 2023
Response from R on 2 Nov 2023
We appreciate your review. Thank you so much for staying with us.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel - verify if the renovations are done
Looks like the hotel is undergoing a refresh, which is not a bad thing. The floor we were staying on smelled like pot, which was funny because the rooms at that end of the hotel were marked as non-smoking. Breakfast was good. The staff was excellent and friendly. Wireless was working. Overall, convenient location for our intentions. Would stay there again.
Stayed 1 night in Oct 2023
Response from Michael Rowe on 23 Oct 2023
James: Thanks for the review. We appreciate you recognizing our very good staff and service. We know that service can make all the difference in our guests' stay. Thanks for choosing The Staybridge Suites BWI!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Michael Rowe on 23 Oct 2023
Lisa: Thanks for the review. We appreciate you recognizing our very good staff and service. We know that service can make all the difference in our guests' stay. Thanks for staying with us!

6/10 Okay

dale

Liked: Cleanliness
Rude desk clerk
Stayed 1 night in Oct 2023
Response from Michael R. on 18 Oct 2023
Dale, Thank you for the review. Your feedback matters! On behalf of the entire team here, allow me to apologize for the ways we failed to meet your expectations. Please feel free to follow up with me directly at mike.rowe@baywoodhotels.com so that I can specifically address your concerns. Thanks for choosing to stay with us.

10/10 Excellent

Babak

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful. The suite was impressive and clean. The shower felt hot with great water pressure - very unusual for hotels. I wasn't able to close the shower door for whatever reason - kept opening back up on the roller. The bed and pillows were soft, but I used my own memory foam pillow and slept well.The breakfast had a good selection.
Stayed 1 night in Oct 2023
Response from Roxanne R on 2 Nov 2023
We are delighted to hear you had a positive experience during your recent stay with us. Thank you so much for staying with us.

6/10 Okay

Koral, San Diego

Travelled with partner
Liked: Cleanliness, staff & service
I like that the property had free parking when most hotels in the area charges for parking. The breakfast buffet was decent with a variety of options. The carpert, drapes and some furniture qwre very old and worn out. Overall my stay was fair but the price could be a little cheaper.
Stayed 1 night in Sep 2023
Response from Michael R. on 18 Oct 2023
Koral: Thanks for the review. We appreciate you recognizing our very good staff and service. We know that service can make all the difference in our guests' stay. Thanks for staying with us!

6/10 Okay

Tim

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Towels werent changed at any point while i was there for 3 days. Room was pretty clean but not perfect. My other room had the AC not work, a window that was broken open and the tv remote didnt work. Everything but the ac was fixed and fixed fast. Staff was friendly. Gave my room away, but was given 2 rooms to make up for it. (there were 3 of us that were supposed to have a big suite.) Breakfast was decent, but the food at embassy sweets was way better. Breakfast area is super tiny and not really enough room for people to sit unless you get down there early.
Stayed 3 nights in Sep 2023
Response from Michael R. on 18 Oct 2023
Tim: Thanks for the review. We appreciate you recognizing our very good staff and service. We know that service can make all the difference in our guests' stay. Thanks for staying with us!

6/10 Okay

Dianne

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Disappointing Stay.
Positives: staff on reception were very friendly and helpful and breakfast was fairly good. However our room left a lot to be desired - it was very tired looking and while the bedding and towels were immaculate the room itself was not very clean. On arrival the bathroom light didn’t work and couldn’t be fixed until the next day, there was a breakfast bar to eat at but no chairs or stools for it - so we had to eat sitting on the stained sofa. Reception helpfully arranged for the shuttle bus to take us to the train station and we were told just to ring when we got back and we would be picked up in about 10 mins. We rang (paying for an international call) waited 40 mins then gave up and had to get a taxi back - the driver told us it happens all the time. I think there might currently be renovation work taking place - if so it is definitely needed.
Stayed 2 nights in Sep 2023
Response from Michael R. on 18 Oct 2023
Dianne: Your review is appreciated and allows us the opportunity to correct all items mentioned. Please accept our apologies for the less than comfortable stay. I too would be upset if I were to experience a stay of this nature. Please know that we truly strive for 100% Guest Satisfaction and would love the opportunity to make this right for you. I have shared your review my team and have investigated all defaults mentioned. We are in the process of correcting those items that need repair.If you will be visiting the Annapolis area in the near future please allow us the opportunity to make this right. We look forward to hearing from you!Thank you,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Michael R. on 5 Sept 2023
Dear Traveler,Thank you so much for your positive review! We are so glad that you enjoyed your stay with us. We strive to provide the best experience possible and your feedback means a lot to us. We look forward to welcoming you back in the future. Thank you

10/10 Excellent

Ilva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was gre
Stayed 3 nights in Aug 2023
Response from Michael R. on 29 Aug 2023
Dear Traveler, Thank you very much for the 5 rating and review. I am pleased to hear you enjoyed your stay with us. We work very hard to ensure our facilities and service are superior. Your review of the hotel is much appreciated. We look forward to your future visits here at the Staybridge Suites BWI.

10/10 Excellent

kyeongjin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Michael R. on 29 Aug 2023
Dear Traveler, Thank you very much for the 10 rating and review. I am pleased to hear you enjoyed your stay with us. We work very hard to ensure our facilities and service are superior. Your review of the hotel is much appreciated. We look forward to your future visits here at the Staybridge Suites Suites BWI.

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on 22 Jul 2023
Dear Joe,Thank you very much for staying with us and for giving the 8-star feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. Also, we look forward to your next visit.Sincerely,Hotel Manager

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Manager on 17 Jul 2023
Dear Neal,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon.Best Regards, Hotel Manager

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 13 Jul 2023
Dear Randolph,Thank you for leaving us a 5-star rating! We truly appreciate your positive feedback and are thrilled to hear that you enjoyed your stay with us. Thank you for choosing our hotel and we hope to have the pleasure of welcoming you back again in the future.Sincerely,Hotel Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 27 Jun 2023
Dear John,Thank you so much for your 10-star rating! We strive to provide outstanding customer service and to ensure that your visit is as pleasant and enjoyable as possible. We are delighted to hear that you had such a wonderful experience. Your feedback is invaluable and helps us provide better service for our guests. Thank you again for your glowing review and we look forward to welcoming you back soon!Warm Regards,Hotel Manager

10/10 Excellent

MARIAPRABHU

Liked: Cleanliness, staff & service, property conditions & facilities
best place to stay
Stayed 1 night in May 2023
Response from Hotel Manager on 24 Jun 2023
Dear MARIAPRABHU,Thank you for taking the time to leave your positive review! We are delighted to hear that you enjoyed your stay with us and that we met your expectations. It is our goal to make sure that all our guests have the most comfortable stay and we are so pleased that you experienced this. We hope that you will consider staying with us again in the future. Thank you for choosing us!Sincerely,Hotel Manager

10/10 Excellent

Phyllis, Telford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Manager on 19 Jun 2023
Dear Phyllis,Thank you for your fantastic review! We are so pleased to hear that your stay with us was enjoyable and we truly appreciate your positive feedback. We take great pride in providing the best experience for our guests and your kind feedback are our reward. We are so glad that you enjoyed your time with us and look forward to seeing you again soon!Sincerely,Hotel Manager

6/10 Okay

Brett

Stayed 1 night in Jun 2023
Response from Hotel Manager on 7 Jul 2023
Dear Brett,Thank you for your review and rating of 3 out of 5. We'd love to hear more about what we can do to improve our hotel service, so that it will earn a higher score next time. We appreciate your feedback and hope you'll visit us again soon.Sincerely,Hotel Manager

4/10 Poor

Lisa

Travelled with partner
The towel shortage was ridiculous. We had one washcloth for 2 people and 3 towels. At the rate I paid for the room, I should have had at least enough towels already in the room and not have to ask at such a late hour. The furniture was worn and didn't feel clean. I was very disappointed.
Stayed 1 night in May 2023
Response from Hotel Manager on 2 Jun 2023
Dear Lisa,Thank you for taking the time to share your feedback with us. We are sorry to hear that you experienced a towel shortage during your stay, and that the furniture in the room didn't meet your expectations. We understand that these issues made you feel disappointed, and we apologize for any inconvenience this may have caused. Please know that we take all feedback seriously, and we will work hard to address these issues and improve our services. We hope that you will consider staying with us in the future, and giving us the opportunity to exceed your expectations. Thank you for choosing our hotel.Sincerely,Hotel Manager

4/10 Poor

Bibi

Travelled with partner
Disliked: Cleanliness
Plumbing need some work,water remains in the bath tub., rug needs more deep cleaning, exit door in the hallway slam too loud.
Stayed 2 nights in May 2023
Response from Hotel Manager on 31 May 2023
Dear Bibi,Thank you for staying with us and for taking the time to share your feedback regarding your recent visit. We are disappointed to hear that your experience was not up to our usual high standards due to the plumbing issue, carpet cleanliness, and door noise. Please accept our apologies for the inconvenience caused by the water remaining in the bathtub, and the needing of more deep cleaning on the rug. We take these matters seriously and will work to resolve these issues promptly. We'd also like to apologize for the loud slamming of the exit door in the hallway. We will work on improving the door's mechanism to ensure it is more gentle and less noisy. We appreciate your feedback and your comments are valuable in helping us to improve our facilities and provide a better experience for our guests. Sincerely,Hotel Manager

8/10 Good

Caneka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Manager on 31 May 2023
Dear Caneka,Thank you for your 8-star rating! We are thrilled that you had such a great experience staying with us. It is our aim to make every customer feel as comfortable and welcomed as possible and your feedback helps us continue to make improvements and provide the best experience for our customers. We hope to welcome you back for another visit soon!Sincerely,Hotel Manager

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Would definitely stay here again
Stayed 2 nights in May 2023
Response from Hotel Manager on 30 May 2023
Dear Nancy,Thank you for your review! We are so pleased to hear that you had a pleasant experience during your stay. Our commitment to excellent service and comfortable amenities is something we take great pride in. We hope you will plan a return visit to us very soon!Sincerely,Hotel Manager

10/10 Excellent

Katharine

Stayed 1 night in May 2023
Response from Hotel Manager on 15 Jun 2023
Dear Katharine,Thank you so much for taking the time to provide us with a 5-star rating! We are thrilled to hear that you had a great experience during your recent stay with us. We are constantly working to provide our guests with the best possible service and amenities, and your feedback is incredibly valuable in helping us achieve that goal. We hope to have the opportunity to welcome you back soon and provide you with another fantastic stay.Sincerely,Hotel Manager

10/10 Excellent

Tosha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Location from the airport
Stayed 3 nights in Apr 2023
Response from Hotel Manager on 9 May 2023
Dear Tosha,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed the convenient location of our hotel from the airport. We strive to make every stay as comfortable and convenient as possible, so it's great to hear that we have achieved that with your stay. We hope to welcome you back soon!Best Regards,Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice place to stay. I would stay there again.
Stayed 2 nights in May 2023
Response from Hotel Manager on 9 May 2023
Dear Guest,Thank you so much for your glowing review! We strive to provide the best experience for all our guests and your feedback means the world to us. We are so glad to hear you enjoyed your stay with us and that you would give us 10-stars! We hope to welcome you back again soon!Sincerely,Hotel Manager

10/10 Excellent

Cindy

Stayed 2 nights in May 2023
Response from Hotel Manager on 9 May 2023
Dear Cindy,Thank you so much for taking the time to provide us with your feedback and for giving us a 10-star rating! We are delighted to know that you had such a great stay with us, and that our team was able to make your stay even more enjoyable. We always strive to provide our guests with exceptional service and a memorable experience, so knowing that we achieved that for you is incredibly rewarding. We hope to welcome you back soon!Warm Regards,Hotel Manager

10/10 Excellent

Alonzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed
Outstanding hotel!!!
Stayed 1 night in Apr 2023
Response from Hotel Manager on 1 May 2023
Dear Alonzo,Greetings from the Staybridge Suites Baltimore BWI Airport, an IHG Hotel. Thank you for taking the time to leave such a positive review! We are thrilled to hear that you enjoyed your stay with us and found our hotel to be outstanding. It means a lot to us to know that our guests are satisfied with their accommodations. We hope to have the pleasure of welcoming you back soon!Sincerely,Hotel Manager

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Hotel Manager on 15 May 2023
Dear Brittany,Thank you so much for taking the time to review our hotel! We are delighted to hear that you had an amazing experience and awarded us a 5-star rating. Our staff works hard to ensure that each and every guest has an enjoyable stay, and we are glad that your experience was no exception. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 Excellent

Lewis

Stayed 1 night in Apr 2023
Response from Hotel Manager on 21 Apr 2023
Dear Lewis,Greetings from the Staybridge Suites Baltimore BWI Airport, an IHG Hotel. We appreciate your time and efforts in sharing your experience with us. Your feedback helps us to continue striving to deliver an exceptional experience to each of our guests in all areas of our hotel. Thank you again for taking the time to share your perfect rating! We look forward to hosting you again soon.Sincerely,Hotel Manager

8/10 Good

Wayne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at check in was courteous and efficient. She made us feel welcomed. The room was clean but the a/c and television while they operated was clearly dated. They provided a dvd player. Overall stay was very good.
Stayed 1 night in Apr 2023
Response from Hotel Manager on 17 Apr 2023
Dear Wayne,Thank you for taking the time to review our hotel. We are delighted to hear that your check-in experience was pleasant and that you felt welcomed by our courteous and efficient staff member. It is our goal to make every guest feel at home from the moment they arrive. We are glad that you found your room to be clean and well-maintained. However, we apologize that the air conditioning and television were not up to your standards. We take your feedback seriously and will use it to improve our amenities for our guest's comfort and satisfaction. We are pleased to hear that you enjoyed the DVD player that was provided for your entertainment. We strive to provide our guests with the necessary amenities to make their stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.Sincerely,Hotel Manager

10/10 Excellent

William, Laurel

Stayed 1 night in Apr 2023
Response from Hotel Manager on 5 May 2023
Dear William,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

4/10 Poor

Alice

Travelled with family
Disliked: Cleanliness, property conditions & facilities
No remote in one room Room had a pee-smell Hole under the cabinet Couch scratch up Carpet torn The burners not working properly… No instructions in what to do with the garbage They didn’t come to clean the room, had to ask The workers were very friendly I asked for another room and they couldn’t accommodate me..
Stayed 3 nights in Apr 2023
Response from Hotel Manager on 12 Apr 2023
Dear Alice,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations. We apologize for the issues you experienced during your stay, including the lack of a remote in one room, unpleasant odor, damages to furniture and carpet, and issues with the burners. We will investigate these issues and take appropriate action to ensure that our rooms are up to our guests' standards. We also apologize for the lack of instructions on how to dispose of garbage and for any inconvenience caused by our housekeeping team not cleaning your room. We will address these issues with our staff to ensure that our guests receive the highest level of service. We are pleased to hear that our workers were friendly and helpful during your stay. However, we apologize that we were unable to accommodate your request for a different room. Thank you for choosing to stay with us. We hope you will give us another opportunity to provide you with a more comfortable and enjoyable stay in the future.Sincerely,Hotel Manager

8/10 Good

Anita

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff was very helpful in upgrading our family to a roomier suite and helping us arrange the shuttle service so we could park our vehicle at the hotel during our vacation. However, there was some sleep-disrupting noise from the hotel building itself--maybe a heating system?
Stayed 1 night in Mar 2023
Response from Hotel Manager on 10 Apr 2023
Dear Anita,Thank you for taking the time to share your experience with us. We're glad to hear that our staff was able to assist you with upgrading your room and arranging the shuttle service to meet your needs. However, we apologize for any inconvenience caused by the noise disturbance during your stay. We will work with our team to investigate and address any issues that may be causing noise disturbances to our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. If there is anything we can do to make your next stay more comfortable or enjoyable, please do not hesitate to let us know. Thank you for choosing to stay with us.Sincerely,Hotel Manager

10/10 Excellent

craigy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Hotel Manager on 4 Apr 2023
Dear Craigy,Greetings from the Staybridge Suites Baltimore BWI Airport, an IHG Hotel. We were delighted to read that you had a very enjoyable stay at our hotel. We strive to provide the best service possible because we value you as a guest. Thank you for your kind feedback, your ten-star review is an affirmation that our efforts are paying off and encourage us to continue doing our best for you. We hope to see you again soon!Sincerely,Hotel Manager

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is quick access to BWI. Many restaurant choices nearby. Room was clean and quiet.
Stayed 1 night in Mar 2023
Response from Hotel Manager on 31 Mar 2023
Dear Frank,Thank you for your review of our property! We are delighted to hear that you enjoyed your stay and found our location to be convenient for BWI. We also appreciate your feedback about the cleanliness and quiet of the room. We strive to provide our guests with the best possible experience, and it is great to hear that we met your expectations. Thank you again for your review! Please do visit us again.Sincerely,Hotel Manager

10/10 Excellent

Verngina, Capitol Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Gary at the front desk was very nice and offered to assist me if I needed anything. It was late and didn't but the offer was genuine.
Stayed 1 night in Mar 2023
Response from Hotel Manager on 27 Mar 2023
Dear Verngina,Thank you for taking the time to leave a review about your recent stay with us. We're glad to hear that Gary at the front desk was very nice and offered to assist you if you needed anything, even though you didn't require any immediate assistance. We appreciate his willingness to go above and beyond in providing excellent customer service to our guests. It's always great to know that our staff is leaving a positive impression on our guests. We hope to welcome you back in the future and thank you for choosing to stay with us.Sincerely,Hotel Manager

10/10 Excellent

Layne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Manager on 27 Mar 2023
Dear Layne,Thank you so much for your incredibly positive review! We are so glad that you enjoyed your stay with us. We strive to provide the best hospitality experience possible and your feedback means a lot to us. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

6/10 Okay

Frances

Disliked: Cleanliness
Stayed 6 nights in Mar 2023
Response from Hotel Manager on 20 Mar 2023
Dear Frances,Thank you for your review and rating of 3 out of 5. We'd love to hear more about what we can do to improve our hotel service, so that it will earn a higher score next time. We appreciate your feedback and hope you'll visit us again soon.Sincerely,Hotel Manager

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, there is just not alot to do in the area around it.
Stayed 1 night in Feb 2023
Response from Michael R. on 23 Feb 2023
Dear Nick, Thank you very much for the 4 rating and review. I am pleased to hear you enjoyed your stay with us. We work very hard to ensure our facilities and service are superior. So your compliments on our staff services and hotel is much appreciated. We look forward to your future visits here at The Staybridge Suites BWI.

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, amenities, staff helpfulness
Stayed 2 nights in Feb 2023
Response from Hotel Manager on 20 Feb 2023
Dear Douglas,Thank you for choosing to stay with us and sharing your feedback. We are glad that you enjoyed your stay with us. At the Staybridge Suites Baltimore BWI Airport, an IHG Hotel, it is our top priority to provide a delightful experience to our guests. Nice to note the compliments for spacious room, amenities and friendly staff. Your kind words will definitely encourage and motivate us as we strive towards doing so. We really enjoyed hosting you. Please do visit us again.Sincerely,Hotel Manager

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our experience was everything we needed on a Monday. Really relaxing. Kitchen was great. I was able to cook and relax.
Stayed 1 night in Jan 2023
Response from Hotel Manager on 27 Jan 2023
Dear Jennifer,Thank you for your great review! We are thrilled to hear that you had a relaxing and enjoyable experience at our hotel. We strive to make sure our guests have all the necessary amenities to make their stay comfortable. We are glad that our kitchen was able to provide you with the perfect environment for cooking and relaxation. Thank you for choosing us, and we hope to see you again soon!Sincerely,Hotel Manager

8/10 Good

Cathleen

Travelled with partner
Liked: Cleanliness, staff & service
Quiet area near the airport with free parking. Good size room with small kitchen in the room. Mattress a bit too soft. Furniture definitely is worn and could use an update. Staff is very friendly and courteous.
Response from Hotel Manager on 6 Jan 2023
Dear Cathleen,Thank you for taking the time to review our hotel. We are delighted to hear that you found the area to be quiet and that our staff was friendly and courteous. We regret the inconveniences that the mattress was too soft and that the furniture was worn. We are working on updating our furniture to ensure all our guests have a comfortable stay. Guest satisfaction is our primary priority. We hope to see you again soon!Sincerely,Hotel Manager