Exterior

Reviews of Holiday Inn Express Baltimore Downtown, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 422 out of 1007 reviews" "
Rating 8 - Good. 327 out of 1007 reviews" "
Rating 6 - Okay. 132 out of 1007 reviews" "
Rating 4 - Poor. 54 out of 1007 reviews" "
Rating 2 - Terrible. 72 out of 1007 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay ! Very happy !!
Stayed 2 nights in Mar 2024

8/10 Good

James

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice, with the exception of parking. There was limited parking space. Otherwise, the time spent with my family went well.
Stayed 1 night in Mar 2024

2/10 Terrible

Dale, Lewisville

Disliked: Staff & service, property conditions & facilities
Poor service from the staff, hotel management is very much trying to save money by compromising the customers comfortability . Breakfast was not good , they say room cleaning will be done every other day only . My bathroom exhaust fan was not working , reported to them right after check in still they couldn’t fix it . Giving lame excuses to to buy time . They didn’t fix it until I checked out . I stayed 3 nights .
Stayed 3 nights in Mar 2024

4/10 Poor

Daja

Liked: Property conditions & facilities
Disliked: Staff & service
Property was great, staff needs some work.
Stayed 2 nights in Mar 2024

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was interesting being in a old building
Stayed 1 night in Feb 2024

8/10 Good

Riley

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Nnamdi, Staten Island

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and spacious. The staff was very nice, courteous and professional. I had an issue with my key card not working for my room but it was resolved before i left.
Stayed 2 nights in Feb 2024

10/10 Excellent

SHAHAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the front desk staff were so nice and friendly.
Stayed 1 night in Feb 2024

6/10 Okay

Emily

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Reasonable priced with free breakfast but wouldn’t walk around after dark. Expedia’s advertisement said free shuttle up to a mile. Holiday express said no shuttle, that Expedia needs to update their web page. Besides that it was a good stay.
Stayed 4 nights in Jan 2024

10/10 Excellent

Rastan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a few days
Stayed 2 nights in Jan 2024

8/10 Good

Elise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Everett

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was The Old Town Bank and the lobby still maintained the beautiful high ceilings and plaster column cornices and plaster rosettes. Very well maintained.
Stayed 2 nights in Jan 2024
Response from General Manager on 19 Jan 2024
Thank you for your valuable feedback. Highly appreciated.

6/10 Okay

Tom

Stayed 1 night in Jan 2024

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the old bank as a hotel! Also loved the layout of the room. Plenty of space to set up two suitcases. Nice mirror with shelf and light to get ready outside of bathroom. Great lighting in bathroom and love that it has a bathtub and shower. Desk area and nice sitting area with good lighting. Fridge and microwave always a plus. The front desk was excellent everytime we was there. The gal both mornings we stayed that was doing the breakfast always super. Always cleaning after everyone and checking the the breakfast to replenish what was needed. She was always smiling also! Over all stay was excellent. We would stay again.
Stayed 2 nights in Jan 2024
Response from General Manager on 19 Jan 2024
Thank you for your valuable feedback. Highly appreciated.

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area wasn’t the greatest but hotel was excellent
Stayed 1 night in Jan 2024
Response from General Manager on 19 Jan 2024
Thank you for your valuable feedback. Highly appreciated.

10/10 Excellent

Josh

Stayed 2 nights in Jan 2024
Response from General Manager on 19 Jan 2024
Thank you for your valuable feedback. Highly appreciated.

10/10 Excellent

ralph

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfast was outstanding...Abdou was so pleasant, kind and considerate when we were having trouble with our tv... the area of Baltimore isn't safe enough for us to walk to restaurants & sightsee...parking is expensive...
Stayed 1 night in Dec 2023
Response from General Manager on 19 Jan 2024
Thank you for your valuable feedback. Highly appreciated.

8/10 Good

regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 19 Jan 2024
Thank you for your valuable feedback. Highly appreciated.

10/10 Excellent

Vesco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 19 Jan 2024
Thank you for your valuable feedback. Highly appreciated.

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for a cheaper alternative, this is a great hotel. It's very nice inside, clean, with great staff. The rooms are spacious, kept clean and with all furnishings in good condition. Tea and coffee in the room, plenty of towels and basic toiletries (soap, body wash, shampoo, conditioner). Iron and hairdryer. Adequate curtains and the windows are thick enough to block out the sound of the highway traffic. The lobby is impressively grand for such an affordable hotel, and there's plenty of common space to hang out, with ample electrical outlets. The breakfast corner is easy to find (and it starts at 6:30am!), as are the elevators (there are also fire stairs). Vending machines and ice on the guest floors. Parking lot on the side. It's not the most pedestrian friendly part of the city, but you can walk around safely during the daytime (it didn't feel great at night, and this was reinforced by them making the front door key card access only). It's about 20 minutes' walk down along the highway to the harbor, with Little Italy's restaurants along the way. Easy check in and check out process, no annoying card hold charges.
Stayed 2 nights in Dec 2023
Response from General Manager on 19 Jan 2024
Thank you for your valuable feedback. Highly appreciated.

2/10 Terrible

Zakiyyah

Disliked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Zach

Stayed 1 night in Dec 2023

2/10 Terrible

Shawnna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse place evaer
This was the worst hotel I have ever stayed at voices my concerns no refund for this horrible place was told by the manager that we would receive points but never received them tried to tell me we smoked in the room when u can clearly see us leaving out several times to go smoke. Told them all about the smoke smell and the burns in the chairs in this room. I wouldn’t let my dog stay at this place.
Stayed 2 nights in Nov 2023
Response from omar on 29 Nov 2023
We appreciate your feedback, but you smoked in the room and there is smoke smell in the room, and we didn't charge you for that.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Nov 2023

10/10 Excellent

Vesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 19 Jan 2024
Thank you for your valuable feedback. Highly appreciated.

10/10 Excellent

Ebony

Stayed 1 night in Nov 2023
Response from General Manager on 19 Jan 2024
Thank you for your valuable feedback. Highly appreciated.

10/10 Excellent

Dallas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service very clean. Area around hotel is a little dirty but overall good place to stay for a couple nights.
Stayed 2 nights in Nov 2023
Response from omar on 18 Nov 2023
Dear DallasThank you for taking the time to tell us about your experience at Holiday Inn Express BALTIMORE-DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Darrell

Stayed 1 night in Nov 2023
Response from Hesham - General Manager on 19 Jan 2024
Thank you for your valuable feedback. Highly appreciated.

10/10 Excellent

Demetra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
We boooked this hotel for an 1 night stay before our RC cruise. It was close to the port. The hotel office shuttle service at an additional cost of twenty per person (if you didn’t book through a cruise package) but it’s very easy to get an Uber also. Our check in was very quick. We did run into an issue with our key card not working but that was quickly remedied. Our room was very clean and smelled fresh. We didn’t have any towels or wash clothes in the bathroom. I asked the clerk Absou for towels and we had towels and washcloths in our room when re returned from dinner. This hotel is a 9 minute walk to the Powerplant. This is an area that has several restaurants, bars, and sometime live music. Next to this there is a children’s museum. The walk was not bad at all. Our bed was comfortable enough. My back ached but my husband slept like a baby. He’s the one with back issues and said the bed was very comfortable. We enjoyed this hotel with us historian charm and friendly service. Abdou was very helpful and so nice. I highly recommend this hotel.
Lobby is beautiful
Walking into room
Stayed 1 night in Nov 2023
Response from omar on 18 Nov 2023
Dear Demetra,Thank you for taking the time to tell us about your experience at Holiday Inn Express BALTIMORE-DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Trish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely restored old bank, now a beautiful new hote
Love it. Not necessarily the “location,” but it is downtown Baltimore, so it is what it is. However, it’s only a few blocks from the convention center, so if you’re staying the night and going to the convention center, you could easily walk. Namaste y’all
Stayed 2 nights in Nov 2023

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Scott

Business traveller
Disliked: Property conditions & facilities
Not a good location
Stayed 1 night in Nov 2023

4/10 Poor

Jack

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Limited parking an being charge for parking
Stayed 3 nights in Oct 2023
Response from omar on 31 Oct 2023
Dear JackThank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BALTIMORE-DOWNTOWN.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 4104008045 or gm@hiebaltimoredowntown.com.Sincerely,

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seemed to be an old bank which looked cool. Also fresh cookies!!
Stayed 1 night in Oct 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, excellent service. a bit noisy-
It's a great historic building for a holiday in express. Excellent service, nice room. The only issue would be if you relight sleeper the rooms are at the exact level of the nearby highway, so it can be a bit noisy. I'm not a light sleeper so it was fine for me. Excellent breakfast as always too. Hotel held my bags for most of the day which was great. Reasonable cost for room too.
Stayed 1 night in Oct 2023

8/10 Good

tracy

Travelled with partner
Liked: Staff & service
Staff was wonderful, but assertion made on travel site said they had area shuttle. They no longer do. Breakfast presentation and attendant very nice, but quality of warm food options was awful and cold.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Nice service, crap room.
Booked a standard king, got a 2 queen accessible room with a roll in shower that leaked causing the bathroom floor to constantly be wet. I walked in with just socks on and found the puddles. Damaged tile in there as well. Several channels did not come in too.
Stayed 1 night in Oct 2023

2/10 Terrible

John

Stayed 2 nights in Oct 2023

6/10 Okay

Shannon

Stayed 1 night in Oct 2023

2/10 Terrible

Curtis

Disliked: Staff & service
Stayed 1 night in Oct 2023

6/10 Okay

BOLIVAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ay had a problem with parking and also my key was not working I had to wait like an hour to get that fix
Stayed 2 nights in Oct 2023

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't bad only stayed one night before our vacation
Stayed 1 night in Oct 2023

4/10 Poor

Madaya

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If it weren't for the security guard on site, my friend and I would have been in a terrible situation. A guest tried to force his way into our room twice. He was in the elevator with us and followed us to our room and Security happened to get on the elevator & escorted him out, grateful for the guard. . Hotel manager gave no apology and didn't seem to care . We were traumatized and fearful. Parking was very limited. If there were no spots, had to pay to park on the street or hotel next door.
Stayed 2 nights in Oct 2023

8/10 Good

Edward

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my stay was great. I would stay again. The hallway going to my room had an odd odor. Not funky or nasty but just odd. It wasn’t a deterrent for me, especially since I did not smell it in my room. I would stay here again. The breakfast was decent too. Parking was available for us for 15 a day.
Stayed 2 nights in Oct 2023

10/10 Excellent

Hyunji

Stayed 1 night in Oct 2023

2/10 Terrible

Yhalina

Travelled with partner
Disliked: Staff & service
The manager is disgustingly rude. Will never stay again
Stayed 1 night in Oct 2023

8/10 Good

ROMILIO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent services
Stayed 2 nights in Oct 2023