Ratings based on 90 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
86% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Personnel de réception accueillant.

Posted 05-May-2015
Accueil agréable, difficile de se faire servir au restaurant après 20h00! Problèmes de clés avec les chambres allouées, mais grande disponibilité du personnel qui s'est mis en 4 pour trouver une solution alternative.
1 out of 5
by A verified travellerfrom Derry

AVOID AVOID AVOID!!! Total kip.

Posted 28-Apr-2015
Pros: NOTHING! There was a nice river running behind it, that was the only plus, I have now seen that this hotel is in administration, not surprised!
Cons: Charging people £120 per night for this hovel is a joke. The star rating should be totally removed and Expedia should not be sending people to it.
Location: There is one decent restaurant, which is a Chinese restaurant. If you don't eat chinese food, it's chippy food as an alternative.
The hotel is a filthy dirty hovel. Arrived at 2.40 pm to be told check in was 4.00pm. The young receptionist wasn't any way friendly and her uniform was stained and dirty. The rooms were filthy, noisy and old with lots of stains, cracks and a leaking ceiling. The food menu both for evening and weekend was a poor choice - exactly the same food listed except a steak and pasta dish to the evening one. The people reaction to the food on hire plate of the people sitting in front of us was enough to persuade us not to bother ordering the food. I've since learnt on Twitter that someone else who was staying there was very ill after eating the food so I'm glad now we went to the chippy down there to eat. The first room we got was in the old part of the hotel and there was body hairs in the filthy bath. When my fiancée went down to ask for a new one, the receptionist didn't even both to apologise or offer a replacement room. My fiancée requested one and the response was met with a grunt and she handed over the keys to a room in the new part. This extension was obviously built with the cheapest building materials because there was no sound proofing of any sort in the rooms. We could hear the people next door urinating - that was with our tv on!! There were people shouting and screaming to each other from one end of the corridor to the other and banging the doors. That was the last straw after a disastrous day and we checked out without paying and went home disappointed and angry.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom belfast

Posted 11-Apr-2015
Pros: breakfast
Cons: furniture need to be replaced
IT was quit handy for us to stay in jackson hotel everything was nice staff was nice too but the only thing that we have to walk to get in to the room with bags from the reception which is not normal to the other hotels . rest every thing was nice we enjoyed .thankyou
2 out of 5
Recommended
for Families
by A verified traveller

Not so good

Posted 05-Jan-2015 on Hotels.com
It was below average
5 out of 5
Recommended
for Families
by A verified traveller

Excellent venue for special events/family bonding

Posted 01-Jan-2015 on Hotels.com
Memorable hotel / leisure accommodation & very satisfactory breakfast served.
4 out of 5
Recommended
for Couples
by Francofrom RI, USA

Management need education on guest placement.

Posted 22-Dec-2014 on Hotels.com
First night was very nice, comfortable, room a bit cold, nice pool and spa area, but second night the management put a family of 10 children next to our room and they made noise until 1am.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Donegal

Very nice and pleasant overnight experience.

Posted 09-Nov-2014
Cons: No pen or writing paper to take notes. Minor issue
It was an overnight so no time ot use facilities. Pleasantly surprised at the size of the room.
4 out of 5
Recommended
by Nimmyzedfrom Dublin

It's like 2 different hotels

Posted 23-Oct-2014 on Hotels.com
We were visiting for 2 nights to attend a wedding at a different hotel. Jackson's hotel has recently added a new wing which is beautiful and modern and comfortable. However, the older part of the hotel is in our opinion shabby, frayed at the edges and tired looking. (We know this because friends of ours stayed in one of those rooms). Instead of building the new wing I would have thought they would update and refresh the existing part of the hotel. It really is like two different hotels. A 2 star versus a 4 star. But our stay was in the new wing and my rating is going to be based on that. I cannot fault the service, generosity, professionalism of the staff who were all extremely pleasant. Anything we asked for was provided with timely efficiency (ironing board & Iron etc). There was some building works surrounding the hotel and some dodgy looking dimly lit lanes around but that is not really the fault of the hotel! I really hope they can spruce up the older part of the hotel to equal the new part because I cannot stress the difference in appearance and style between the two. Anytime you book, I would definitely advise you specifically ask for a room in the new wing.
2 out of 5
Recommended
by A verified traveller

Posted 19-Sep-2014 on Hotels.com
I booked the hotel online on paid immediately for it. when I went to reception after staying the night the young man wanted me to pay again and was very unfriendly and unprofessional about the situation.i explained that I had already paid and he insisted I pay again.which I did not.very unsatisfactory and disappointed with the service.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom ferry

hotel review

Posted 23-Aug-2014
Pros: was at wedding in another hotel close by so only saw reception and our room
Cons: rooms in part of hotel we stayed in, old part, badly need modernised but aparently new part is very nice but more expensive
Location: location goodies
hotel was okay was disappointed in rooms apparently we were in old part of hotel and rooms although clean needed decorated and modernised, okay for one or two nights