Ratings based on 71 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
83% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from ferry

hotel review

Posted 23-Aug-2014
Pros: was at wedding in another hotel close by so only saw reception and our room
Cons: rooms in part of hotel we stayed in, old part, badly need modernised but aparently new part is very nice but more expensive
Location: location goodies
hotel was okay was disappointed in rooms apparently we were in old part of hotel and rooms although clean needed decorated and modernised, okay for one or two nights
3 out of 5
Recommended
for Everyone
by A verified traveller from Saskatoon, SK Canada

Nice Hotel

Posted 10-Aug-2014
No internet access as advertised was only problem. Hotel has character and staff were great
3 out of 5
Recommended
for Everyone
by A verified traveller from R

Nice hotel,felt a little bit dated and old

Posted 26-Jul-2014
Room was next to a big extractor which made a lot of noise.air conditioning needed in bedroom. Food was really nice. Water features outside in bad condition..should have been vleaned the pond and water feature switched on.
3 out of 5
Recommended
for Everyone
by A verified traveller from Belfast

Family friendly hotel.

Posted 12-Jul-2014
Stayed in Jacksons several years ago and was very impressed. This time not so much so. We has booked a quadruple room on the 4th floor which I had no problems with. The room had the basic facilities but on 2 occasions we had to ask for towels as they had only left enough for two people and there was four of us - 2 adults and a 15 and 11 year old. There were cobwebs on the walls and the walls were all marked. There were no valance sheets on the bed leaving bare bases on show but the sheets were clean. The bathroom had seen better days and around the plug there were clumps of hair which were there for the two days we stayed. Thankfully we are not bath people but enjoy showers. The gym equipment and pool had definitely seen better days. Having said that the staff were extremely friendly and helpful and the food was beautiful. The downstairs of the hotel could not be faulted.
4 out of 5
Recommended
for Getaway With Friends
by frequent visitor from co antrim

outstanding hotel

Posted 29-May-2014 on Hotels.com
been a number of times and still remains a lovely, friendly hotel, extremely family friendly. free wifi great!! the rooms in the older part of the hotel need a little modernisation and we had some issues with the hot water taking some time to come through, but otherwise the room was spacious, well equipped and very clean. restaurant and bistro food excellent!!
4 out of 5
Recommended
for Personal Event
by Karyn from Australia

Small town with a lot to offer

Posted 09-May-2014 on Hotels.com
The cleaning staff were excellent could not do enough for you quite often they are not mentioned but I just want to thank you nothing to much trouble facilities re health area great nice big pool steam room and sauna value for money deserts lovely homemade and a lovely feel to the hotel with personal touch by having a fire on each morning and night enjoyed our stay stayed three nights the only fault I could say would be the room needs a bit of updating for example televisions and shower but thoroughly enjoyed my stay
1 out of 5
Recommended
for Business Travellers
by Kevymcg from Derry

Very disappointed

Posted 24-Apr-2014 on Hotels.com
Room was in very poor condition, in major need of renovation. The hotel is rated as a 4 star but honestly from my Expeirience it would fall short of 2 star, food was good can't complain, staff were ok, good location, not worth £80 or near it.
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 16-Apr-2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveller

Overnight Stay.

Posted 08-Feb-2014
Pros: Friendly. Meals in the wonderful Bally Buffet.
Location: Plenty but was restricted in time.
I valued the helpfulness of the staff excellent, in the fact that they took care of my luggage, while I went to the town and was able to attend a business meeting. This meant a great deal to me as I was free to accomplish what I set out to do. Breakfast was superb. Thank you. I would be most delighted to stay with you again in Jackson's, if ever the need arises.
5 out of 5
Recommended
by Andy from Lisburn

Posted 15-Jan-2014 on Hotels.com
Had an excellent weekend n will definitely be recommending both Jackson's n hotel.com