Ratings based on 104 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
85% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jul-2015
Room was ancient and as well as having a most uncomfortable bed, the room was situated above the bar door and resulted in a most noisy experience with sleepless nights. The staff were excellent and so was the food.
3 out of 5
by A verified traveller

Hotel senza lode e senza infamia

Posted 25-Jul-2015
L'albergo ha bisogno di essere rinnovato, gli arredi sono vecchi soprattutto per ciò che concerne il bagno
2 out of 5
by A verified traveller

Bad

Posted 16-Jul-2015
Non very good at all would not tell my friends to stay here hotel very badly needs don up I think they should take one of its stars of it
5 out of 5
Recommended
for Everyone
by A verified traveller from belfast

Friendly hotel

Posted 15-Jul-2015
This hotel is getting better staff r great had a great time. Enjoyed the music in the bar. Also kids club was great this is r third time at the hotel this year
1 out of 5
by A verified traveller

Posted 19-May-2015
Pros: nothing
Cons: Washed and painted
Location: location good
The hotel rooms and staff very good but by god does that place need a wash or what the foyer and bar needs gutted and overhauled. But asap the place needs washed from top to bottom. I can say with out fear or favour I will never darken there door again
5 out of 5
Recommended
for Everyone
by A verified traveller from belfast

Nice relaxing weekend

Posted 18-May-2015
My partner and myself are just back from a lovely weekend at jacksons, the hotel staff we're lovely and only too happy to help, our room was in the new part of the hotel which is a bit of a walk from reception but the room was spacious and had a fabulous view of the river Finn. Will be back.
3 out of 5
Recommended
for Everyone
by A verified traveller

Personnel de réception accueillant.

Posted 05-May-2015
Accueil agréable, difficile de se faire servir au restaurant après 20h00! Problèmes de clés avec les chambres allouées, mais grande disponibilité du personnel qui s'est mis en 4 pour trouver une solution alternative.
1 out of 5
by A verified traveller from Derry

AVOID AVOID AVOID!!! Total kip.

Posted 28-Apr-2015
Pros: NOTHING! There was a nice river running behind it, that was the only plus, I have now seen that this hotel is in administration, not surprised!
Cons: Charging people £120 per night for this hovel is a joke. The star rating should be totally removed and Expedia should not be sending people to it.
Location: There is one decent restaurant, which is a Chinese restaurant. If you don't eat chinese food, it's chippy food as an alternative.
The hotel is a filthy dirty hovel. Arrived at 2.40 pm to be told check in was 4.00pm. The young receptionist wasn't any way friendly and her uniform was stained and dirty. The rooms were filthy, noisy and old with lots of stains, cracks and a leaking ceiling. The food menu both for evening and weekend was a poor choice - exactly the same food listed except a steak and pasta dish to the evening one. The people reaction to the food on hire plate of the people sitting in front of us was enough to persuade us not to bother ordering the food. I've since learnt on Twitter that someone else who was staying there was very ill after eating the food so I'm glad now we went to the chippy down there to eat. The first room we got was in the old part of the hotel and there was body hairs in the filthy bath. When my fiancée went down to ask for a new one, the receptionist didn't even both to apologise or offer a replacement room. My fiancée requested one and the response was met with a grunt and she handed over the keys to a room in the new part. This extension was obviously built with the cheapest building materials because there was no sound proofing of any sort in the rooms. We could hear the people next door urinating - that was with our tv on!! There were people shouting and screaming to each other from one end of the corridor to the other and banging the doors. That was the last straw after a disastrous day and we checked out without paying and went home disappointed and angry.
5 out of 5
Recommended
for Couples
by george from Lisburn

My review.

Posted 16-Apr-2015 on Hotels
Briliant
3 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 11-Apr-2015 on Hotels