We stayed in this hotel after a week in Java staying at backpackers hotels and guest houses. The staff were friendly and helpful, and 24 hour check in was great when our transfer was delayed and we arrived at 3am!
Nothing is a problem for the staff and they deal with any issues very promptly although we sometimes felt that communication was poor. For example, the information given in the room says that beds will be turned down at 9am but this was never the case. If you want your room cleaned, towels changed etc you will need to leave your key with reception for the day when you go out. This wasn't really a problem but would be good to know from the start. Other issues we encountered were; an ant infestation in the bathroom, broken toilet (didn't flush), broken shower head, back door to the shower got stuck open, and no AC controller in the room. When we told staff about these most were fixed promptly, although not all permenantly. The bathrooms and bungalows in general could do with a bit more attention and higher cleanliness standards but the bungalows themselves are beautiful and given the price of the hotel compared to others in the area a few issues is unsurprising. You get what you pay for after all.
Breakfast is included with your stay here and the food is ok but can become boring after a few days as there are only three options; Indonesian breakfast of noodles, American breakfast of toast, bacon,eggs, or a banana/pineapple pancake.
The pool and garden areas are the real attraction of the hotel and are very well maintained. Perfect if, like us, you fancy a break from the beach. The beach is a 2 minute walk if anything and any number of shops, restaurants and beauty parlours are well withing striking distance.
Despite the issues I have mentioned we actually extended our stay at the Sukun Bali Cottages by four nights as it was so well priced. Other hotels in the area are likely to be up to 5x the price and we felt we could overlook a few problems for such good value! We would stay here again.