On the beach, free beach cabanas, sun-loungers, beach umbrellas

Reviews of Sofitel Bali Nusa Dua Beach Resort

5 out of 5
Sofitel Bali Nusa Dua Beach Resort
Lot N5 Nusa Dua Tourism Complex, Nusa Dua, Bali

Reviews

8.6

Excellent

Rating 10 - Excellent. 503 out of 896 reviews" "
Rating 8 - Good. 240 out of 896 reviews" "
Rating 6 - Okay. 87 out of 896 reviews" "
Rating 4 - Poor. 35 out of 896 reviews" "
Rating 2 - Terrible. 31 out of 896 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Damar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sofitel Nusa Dua is really great. The facilities, the ambience, the cleanliness are really top. But, most importantly, the staffs are really nice and welcoming. The only downside is that they fold the beach bench by 8 PM. Sometimes I like to sit and walk by the beach at night. However, overall, great experience with the Sofitel Nusa Dua
Stayed 5 nights in Mar 2024
Response from Quality & Guest Experience Manager on 21 Mar 2024
Bonjour, Damar!Thank you for the perfect score you shared with us. It warms our heart to hear that you had an amazing stay at Sofitel Bali Nusa Dua Beach Resort. What makes me more delighted is seeing that the services extended by our Ambassadors could impress your latest stay with us. We definitely look forward to your return, hopefully soon. Sincerely,AnneQuality & Guest Experience Manager

10/10 Excellent

Pravin

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff and service
Stayed 3 nights in Feb 2024
Response from Quality & Guest Experience Manager on 21 Mar 2024
Bonjour, Pravin!Thank you for posting your feedback on Expedia. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager

6/10 Okay

Adrian

Liked: Cleanliness, amenities
Staff overattentive and pushing for extra add ons when you are dining or by the pool. Overall resort was nice but elements like the pool had some run down sections.
Stayed 3 nights in Jan 2024
Response from Quality & Guest Experience Manager on 22 Feb 2024
Bonjour, Adrian!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort. I regret to see the average score you gave us on your recent experience, which was detracted by the service attentiveness from the staff. I understand your points on this matter and please rest assured as I will be reviewing this further with the relevant team. Thank you for sharing this with us and we hope we can better serve you on your next stay with us.Regards,AnneQuality & Guest Experience Manager

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sofitel Nusa Dua, offers so many amentias it's unbelievable. Bubble Baths, room Spritz's bike trips, yoga classes, the list goes on and on. The staff is so gracious and friendly. Excellent Hotel
Stayed 4 nights in Jan 2024
Response from Quality & Guest Experience Manager on 20 Feb 2024
Bonjour, Jacqueline!Thank you for posting your feedback on Expedia. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful & relaxing. Very friendly staff. Lovely gardens. Breakfast was amazing.
Stayed 4 nights in Dec 2023
Response from Quality & Guest Experience Manager on 20 Feb 2024
Bonjour, Scott!We appreciate the feedback you shared with us online. I am filled with joy to read such an amazing review you posted on Expedia. Knowing that our valued guest could thoroughly enjoy their moments spent with us is truly rewarding for us all. Obviously, we loved having you with us and we look forward to another pleasure of welcoming you back at the resort whenever your travel brings you back to Bali.Sincerely,AnneQuality & Guest Experience Manager

10/10 Excellent

Bimal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is good. The bathroom and toilet need fans so that mist doesn’t deposit on mirrors and walls. The beach is not ideal for swimming as other properties nearby.
Stayed 7 nights in Dec 2023
Response from Quality & Guest Experience Manager on 20 Feb 2024
Bonjour, Bimal!Thank you for leaving us such a perfect score through our Expedia page. Though it is delightful to see your positive comments towards our property, it saddened us to hear that your overall experience was flustered by the bathroom conditions in the room. Please rest assured as your comments have been highlighted to our management team for further review and considerations. At Sofitel, our guest's feedback is our top priority, hence, we would like to thank you for sharing your input with us. We definitely look forward to your return, in not too distant future.Sincerely,AnneQuality & Guest Experience Manager

6/10 Okay

Paula

Stayed 4 nights in Dec 2023
Response from Quality & Guest Experience Manager on 20 Feb 2024
Bonjour, Paula! Thank you for leaving your rating online. I am saddened to see the low score you gave. We place an importance on hearing our guest feedback and we hope to have more details on your feedback so we could analyse and identify the areas in need of improvement. Nonetheless, we thank you for staying with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Excellent

Jill

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities
Stayed 4 nights in Dec 2023
Response from Quality & Guest Experience Manager on 20 Feb 2024
Bonjour, Jill!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

10/10 Excellent

Ryna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spoilt for choice with the restaurants, reasonably priced also. Peaceful atmosphere with a wide range of activities, private beach, massage on the beach or at the spa. Kids club, 4 pools also. Stayed in the twin plunge pool room.which is stunning. Twin beds are big enough to have two people. Breakfast buffet was amazing. All different cuisines, many dishes changing everyday. A very memorable experience and highly recommend.
Stayed 5 nights in Dec 2023

10/10 Excellent

Russi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Quality Manager on 17 Dec 2023
Bonjour, Russi!Thank you for sharing your rating online. We are delighted to understand that your experience is up to your expectations and we would be thrilled to welcome you back in the near future.Best Regards,AnneQuality & Guest Experience Manager

10/10 Excellent

Ahmet M

Stayed 4 nights in Nov 2023

10/10 Excellent

Liza

Stayed 3 nights in Nov 2023

6/10 Okay

Salene

Liked: Cleanliness
It's a large complex with 413 rooms. I think the hotel would be more suited for an all-inclusive as it has that feel about it. The restaurants are overpriced. The rooms are okay but a little worn in places (ie, around the faucets). There was only one USB port in the room (which was broken) and as the hotel is 10 years old, I would recommend a refurb in the next few years. The room also needs a full length mirror in the right place and not in the closet! Although the breakfast buffet had a good selection, the food was lukewarm/cold. I was refused a beach towels I was informed that the beach didn't 'open' until 10:00!
Stayed 5 nights in Nov 2023
Response from Quality Manager on 25 Nov 2023
Bonjour, Salene!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort. I regret to understand that the stay fell below your expectations. We value all our guests feedback and I took notes on your constructive feedback related with the rooms, food at breakfast as well as the beach towels service. Please be rest assured as I will personally discuss and highlight your concern to the relevant team leaders to ensure it is reviewed and addressed appropriately.We thank you for sharing this with us and we hope to have another chance to serve you better in the future.Sincerely,AnneQuality & Guest Experience Manager

2/10 Terrible

Arya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Quality Manager on 24 Nov 2023
Bonjour, Arya!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort.I regret to see the low score you gave us following your recent stay and we wish to know more of it so we can accurately pinpoint the areas concerned.Thank you for sharing your feedback with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and food options Pool and pool bar were a highlight
Stayed 7 nights in Oct 2023
Response from Quality & Guest Experience Manager on 7 Nov 2023
Bonjour, Tanya!We appreciate the feedback you shared with us online. I am filled with joy to read such an amazing review you posted on Expedia page. Knowing that our valued guest could thoroughly enjoy their moments spent with us is truly rewarding for us all. Obviously, we loved having you with us and we look forward to another pleasure of welcoming you back at the resort whenever your travel brings you back to Bali.Sincerely,AnneQuality & Guest Experience Manager

10/10 Excellent

Laura, Ryde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort in the heart of Nusa Dua. Very clean and modern rooms with excellent amenities. Staff are very friendly and helpful. Excellent selection at the buffet breakfast.
Stayed 4 nights in Oct 2023
Response from Quality & Guest Experience Manager on 2 Nov 2023
Bonjour, Laura!Thank you for the perfect score and review you posted through our Expedia page. It delights us to hear that you loved staying with us and were impressed by the sumptuous breakfast selections at Kwee Zeen, as well as the genuine hospitality rendered by our team. Hope there will be a chance to serve you back again in the near future. Best Regards,AnneQuality & Guest Experience Manager

10/10 Excellent

Lilly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for family visit, very friendly and helpful stuff.
Stayed 4 nights in Oct 2023
Response from Quality & Guest Experience Manager on 1 Nov 2023
Bonjour, Lilly!Thank you for posting your feedback online. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Excellent

Maritza Perez

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and the service is excellent. They really cater to your needs.
Stayed 11 nights in Oct 2023
Response from Quality & Guest Experience Manager on 31 Oct 2023
Bonjour, Maritza!We thank you for sharing the review online. We are pleased to see the excellent score you gave which allows us to learn that your stay was up to your expectations. We are grateful to have the chance of serving you and we hope to see you again in the future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can ou say but an excellent stay. Food service activities. Everything exceptional Thank you
Stayed 4 nights in Oct 2023
Response from Quality & Guest Experience Manager on 25 Oct 2023
Bonjour, Nadine!Thank you for the review you left on our online platform. We are delighted to see the perfect score you gave us following your recent experience with us. I am pleased to know that you managed to have such a wonderful time at our resort. We thank you for staying with us and look forward to welcoming you back in the future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Excellent

Yunita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon trip
Amazing stay for our honeymoon at Sofitel Nusa Dua. The view is amazing, the facilities are incredible, the hospitality & services are great. Breakfast choices are great, we had a wonderful experience
Stayed 2 nights in Oct 2023
Response from Quality & Guest Experience Manager on 19 Oct 2023
Bonjour, Yunita! Thank you for such an amazing review you gave us. It warms our hear to see that we have managed to create a Magnifique honeymoon experience for you while staying at Sofitel Bali Nusa Dua Beach Resort. We are definitely look forward to your return, whenever you come back again to Bali, the Island of Paradise.Sincerely,AnneQuality & Guest Experience Manager

10/10 Excellent

Rachel

Stayed 5 nights in Oct 2023
Response from Quality & Guest Experience Manager on 31 Oct 2023
Bonjour, Rachel!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

8/10 Good

Zivka

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Quality & Guest Experience Manager on 11 Oct 2023
Bonjour, Zivka!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at this hotel. The staff worked very hard to give excellent service and the location and facilities are superb. We didn't want to leave!
Stayed 11 nights in Sep 2023
Response from Quality & Guest Experience Manager on 27 Sept 2023
Bonjour, Gareth!We thank you for the perfect review you shared on Expedia page. Indeed, the team at Sofitel Bali Nusa Dua always strive to create a Magnifique journey to our guests, and I am glad to hear that our Ambassadors have once again managed to craft one for you. Looking forward to your return, whenever your travel brings you back to Bali. Best Regards,AnneQuality & Guest Experience Manager

10/10 Excellent

Lama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Quality & Guest Experience Manager on 18 Sept 2023
Bonjour, Lama!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the perfect rating and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot recommend this hotel enough! My husband and I stayed for two weeks in a room with a private pool and the whole stay was beyond our wildest dreams! The hotel is absolutely stunning and immaculate. The location is paradise. So calm and peaceful. The most amazing and special thing about the hotel is the staff - they go above and beyond ! Balinese people are truly amazing and made our honeymoon something we will cherish forever. You know how amazing your honeymoon was when you have tears leaving the hotel !!
Stayed 13 nights in Sep 2023
Response from Quality & Guest Experience Manager on 15 Sept 2023
Bonjour, Lucy!Thank you for celebrating your honeymoon with us at Sofitel Bali Nusa Dua Beach Resort. It delights us the most to see that our guests were able to enjoy their stay and could feel the warm hospitality extended by our team. We thank you once again for your recommendations and looking forward to your upcoming return, whenever your travel brings you back to Bali, the Island of Gods. Best Regards,AnneQuality & Guest Experience Manager

4/10 Poor

Nizhaat

Stayed 1 night in Sep 2023
Response from Quality & Guest Experience Manager on 5 Oct 2023
Bonjour, Nizhaat! Thank you for leaving your rating online. I am saddened to see the low score you gave. We place an importance on hearing our guest feedback and we hope to have more details on your feedback so we could analyse and identify the areas in need of improvement. Nonetheless, we thank you for staying with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager

6/10 Okay

Vesna Krasna Zlatar

Travelled with partner
Liked: Cleanliness, amenities
Terrible dinning options, overprice.
Stayed 4 nights in Sep 2023
Response from Quality & Guest Experience Manager on 11 Sept 2023
Bonjour, Vesna!Thank you for choosing Sofitel Bali Nusa Dua, following your recent visit in Bali. It surprises us to hear that you found that the price we offered in the resort was not entirely up to your expectations, as we have done some competitor check before setting up prices. However, I have shared your remarks to the management team for further review.Nonetheless, we hope you will give us another chance to welcoming you back again in the future. Best Regards,AnneQuality & Guest Experience Manager

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We travelled as a family of 5 and had connecting rooms. Rooms felt a little tired and in need of upgrading. Overall the hotel resort was lovely with lots of activities for children/family.
Stayed 1 night in Sep 2023
Response from Quality & Guest Experience Manager on 6 Sept 2023
Bonjour, Lorraine!Thank you for such a wonderful review you posted. It is our pleasure to hear that you had an amazing stay with us and looking forward to seeing you back again in the nearest future. Best Regards,AnneQuality & Guest Experience Manager

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Quality & Guest Experience Manager on 4 Sept 2023
Bonjour, Matthew!Thank you for the high rating you have shared with us online. We are glad to understand that you had an amazing stay with us and found it up to your expectations. Looking forward to your upcoming return, hopefully soon. Best Regards,AnneQuality & Guest Experience Manager

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property! Our stay couldn’t have been better. Super helpful staff as well. Will definitely go back.
Stayed 5 nights in Aug 2023
Response from Quality & Guest Experience Manager on 1 Sept 2023
Bonjour, Kate!Thank you for such a perfect review you posted on our Expedia page. It delights us to hear that you had a Magnifique journey staying at Sofitel Bali Nusa Dua Beach Resort. We are all looking forward to your return sometimes soon. Best Regards,AnneQuality & Guest Experience Manager

10/10 Excellent

Edith L. Gonzalez

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe this is the best holiday we’ve ever had. It wasn’t one single thing, but a combination of everything that made the Sofitel Bali so amazing. The service was the best I’ve ever encountered anywhere in the world. Aaaand that is saying a lot. I want to remark Lydia the manager is amazing at her position. We also had a great experience with Noah. They really went above and beyond to make our time with them wonderful. The food was delicious, especially the breakfast. We stayed in the Villa and had club access. The breakfast at the club was good especially the almond croissants, but the buffet breakfast was life altering. We have arrived back in New York, and my family still talking about the noodle station. Sofitel’s pastry is better than in Paris. We also had a wonderful experience at the Manarai beach house during the day. It was a really entertaining experience and the food was yummy. The pool bar was also superb. I highly recommend the fresh coconut. We enjoyed massages on the beach which were very nice. I asked for extra pressure and my therapist did not disappoint. But what we enjoyed most was our villa. It was really nice to have the privacy of your own pool. Although, it is high season it didn’t feel over crowded. Always very personal attention by the entire staff. Tangkas at the bell service desk was genuinely kind and very helpful. It’s all the details that make this resort so very special.
Stayed 10 nights in Aug 2023
Response from Quality & Guest Experience Manager on 30 Aug 2023
Bonjour, Edith!Thank you for sharing the perfect stay you had at Sofitel Bali Nusa Dua. Indeed, the team always strive to create wonderful memories to all our guests and I am glad to hear that you could thoroughly feel the genuine services extended by our Ambassadors. We are all looking forward to your upcoming return hopefully soon. Best Regards,AnneQuality & Guest Experience Manager

10/10 Excellent

Alexandra

Travelled with partner
Liked: Amenities
My husband and I will definitely come back to the Sofitel the hotel has everything you need without leaving the breakfast was amazing and the rooms were very clean and very comfortable see you next year 😍
Stayed 3 nights in Aug 2023
Response from Quality & Guest Experience Manager on 21 Aug 2023
Bonjour, Alexandra!Thank you for sharing your amazing experience with us. It fills us with joy to understand that you were able to thoroughly enjoy your recent stay at Sofitel Bali Nusa Dua Beach Resort. We are all looking forward to your return next year. Best Regards,AnneQuality & Guest Experience Manager

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with fantastic staff.
Stayed 2 nights in Aug 2023
Response from Quality & Guest Experience Manager on 14 Aug 2023
Bonjour, Edward!We appreciate the feedback you shared with us online. I am filled with joy to read such an amazing review you posted on Expedia. Knowing that our valued guest could thoroughly enjoy their moments spent with us is truly rewarding for us all. Obviously, we loved having you with us and we look forward to another pleasure of welcoming you back at the resort whenever your travel brings you back to Bali.Sincerely,AnneQuality & Guest Experience Manager

10/10 Excellent

Edward

Travelled with partner
Liked: Amenities
Superb hotel in every respect. From standard of maintenance (after being closed for lockdown) to amazing staff. Very difficult to find anything wrong with this place. Although charging for coffee from the Nespresso machine in our club Millesime room seemed a bit odd!
Stayed 3 nights in Aug 2023
Response from Quality & Guest Experience Manager on 14 Aug 2023
Bonjour, Edward!Thank you for the perfect score and kind feedback you shared with us. Your feedback with regards to the coffee capsules will be relayed to relevant department for further review. Nonetheless, we are excited to having you back again in the nearest future. Best Regards,AnneQuality & Guest Experience Manager

10/10 Excellent

Mrs D

Stayed 6 nights in Jul 2023
Response from Quality & Guest Experience Manager on 14 Aug 2023
Bonjour, Mrs D!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

10/10 Excellent

CHEK MENG

Stayed 4 nights in Aug 2023
Response from Quality & Guest Experience Manager on 11 Aug 2023
Bonjour, CHEK MENG!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

10/10 Excellent

Carlo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sofitel in Bali is a beautiful property with stunning rooms. Apparently they fully renovated during COVID, which really shows. The rooms look new which is a very pleasant experience. In addition the hotel is designed in a way that you feel like walking through your own perfect little world. It's the true resort experience, with a breakfast buffet that has honestly been the best in our lives. However, the area in general (Nusa Dua), is isolated and the beaches, although beautiful, don't really allow for much swimming in the sea. In fact, during low tide, the sea retreats beyond the reef, which was disappointing when we arrived and wanted to squeeze in a quick swim with our six year old. Also, probably obvious in hind sight, but everything within the resort costs an arm and a leg. That was a bit of a cold shower after enjoying the restaurants for pennies on the dollar in Ubud City. You could venture outside, but you'll require a taxi (costing you a sweet price as well) and you'll be stuck in the dreadful Bali traffic.
Stayed 3 nights in Aug 2023
Response from Hotel Manager on 7 Aug 2023
Dear Carlo,Bonjour! Selamat Siang!Thank you for reviewing us online.It fills us with joy to see that your experience was something you are fond of. However, it saddened us seeing the low score you have shared with us and knowing that the prices we set were not entirely up to your expectations, as we have actually done some comparisons with the nearby hotels before setting up the prices. However, we have taken note of your remarks for further considerations.We really are thankful for sharing this and we hope to see you again whenever you return to Bali.Best Regards,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort

10/10 Excellent

kelvin

Stayed 2 nights in Jun 2023
Response from Hotel Manager on 10 Jul 2023
Dear kelvin,Bonjour! Selamat Siang!We very much appreciate the perfect rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort.It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding.Thank you once more for the feedback and we hope to see you again soon.Best Regards,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Seriously lacking from what we expecting from a Sofitel Hotel. In our experience we found front of house staff lacking guidance, nothing was explained about the hotel and facilities on arrival and we had to rely on other guests to inform us. Key staff more interested in playing on their mobile phones than helping or talking to guests. The hotel, location and pools are amazing with the pool staff, cleaners and gardeners all working meticulously, friendly and professional. Pity the front of house staff wernt the same. Certainly needs a shake up from what we experienced.
Stayed 7 nights in Jun 2023
Response from Hotel Manager on 3 Jul 2023
Dear Andrew,Bonjour! Selamat Siang!Thank you for choosing Sofitel Bali Nusa Dua Beach Resort.I regret to understand that your latest stay was flustered, especially by the attentiveness of our Ambassadors. I was actually quite surprised to hear as the genuine services extended by the team is always be the highlight from our guests. However, please rest assured as I have shared your constructive feedback to the relevant department heads for further review and immediate actions. At Sofitel, we always value our guest's feedback as we believe it could help us much to improve the quality of products and services in the future, hence, we would like to thank you once again for sharing it with us. Nonetheless, I hope this did not deter you from coming back again in our resort, to live a true Sofitel experience in our resort. Best Regards,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort

10/10 Excellent

ChunWoo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 30 Jun 2023
Dear ChunWoo,Bonjour! Selamat Siang!Thank you for posting your feedback on Expedia.We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Best Regards,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort

10/10 Excellent

Poppy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Hotel Manager on 27 Jun 2023
Dear Poppy,Bonjour! Selamat Siang!Thank you for reviewing us online.It fills us with joy to see that your experience was something you are fond of. The team will be delighted to know that our valued guest could thoroughly enjoy the stay at the resort. We really are thankful for sharing this and we hope to see you again whenever you return to Bali.Best Regards,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort

10/10 Excellent

Natalie

Travelled with family and small children
I recently stayed here with my husband and two young children and had an amazing time. The hotel is beautiful, the dining options are great and the service was amazing. The staff really going above and beyond to ensure you have a good stay.
Stayed 3 nights in Jun 2023
Response from Hotel Manager on 21 Jun 2023
Dear Natalie,Bonjour! Selamat Siang!Thank you for spending your family time at our Balinese paradise. We are all excited to see your review and understand that you had an unforgettable stay with us. Indeed, our Ambassadors always exert much effort to deliver what we called cousu main services to all our guests, and I am glad to hear that you could thoroughly enjoyed it while staying in our Balinese paradise. We are all excited for having you back again in not so distant future. Best Regards,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning pool area, excellent staff.
Absolutely excellent service from every staff member we met. Warm and friendly second to none. Amazing pool area and nice warm pool just didnt want to leave it. Pool access room was awesome and loved the attention to detail even with a mosquitoe management system for the outside plant area. Food also excellent. We definitely plan to return. Nice nearby area called Bali collection for shops and more restaurants a few mins cab ride away if you want to eat out too.
Stayed 6 nights in Jun 2023
Response from Hotel Manager on 19 Jun 2023
Dear Mike,Bonjour! Selamat Siang!Thank you for sharing your thoughts online through our Hotels.com page. We are extremely glad knowing that your stay was nothing, but a flawless one. Indeed, the team at Sofitel always strive to create an unforgettable moments to all our guests and I am glad you could thoroughly enjoyed your stay with us. Looking forward to welcoming you back again in not so distant future. Best Regards,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort

8/10 Good

William

Liked: Staff & service
Disliked: Room comfort
Mixed feelings
This hotel is full of mixed experiences. On the positive, the staff are friendly and responsive (if not always on track) and the Club, Kwee Zeen breakfast and Cicina Restaurant worthy of acclaim. Less impressive was the inability to get a firm pillow, the poor condition of the longer slabs at the pool and the general decline of the hotel itself.
Stayed 9 nights in Jun 2023
Response from Hotel Manager on 14 Jun 2023
Dear William,Bonjour! Selamat Siang!Thank you for sharing your experience with us online through our Hotels.com page.We are glad to hear that the Ambassadors were able to impress your latest stay with us. However, it fills us with remorse knowing that your stay was not entirely up to your expectations due to some facilities. Please rest assured as I have shared your constructive feedback to the relevant department heads for further review and immediate actions. At Sofitel, we always value our guest's feedback as we believe it could help us much to improve the quality of products and services in the future, hence, we would like to thank you once again for sharing it with us. Nonetheless, I hope this did not fluster your experience much and we are looking forward to your return in not so distant future. Best Regards,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort

10/10 Excellent

Lawrence

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 4 nights in Jun 2023
Response from Hotel Manager on 14 Jun 2023
Dear Lawrence,Bonjour! Selamat Siang!Thank you for sharing a perfect rating towards our resort, we truly appreciate it. It delights us to understand that you had an amazing stay at Sofitel Bali Nusa Dua Beach Resort and found your journey was entirely up to your expectations. We are all looking forward to seeing you back again hopefully soon. Best Regards,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort

10/10 Excellent

Angelika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing stay at sofitel, the staff were exceptional, beautiful resort!
Stayed 9 nights in May 2023
Response from Hotel Manager on 14 Jun 2023
Dear Angelika,Bonjour! Selamat Siang!Thank you for sharing a perfect rating towards our resort, we truly appreciate it. It delights us to understand that you had an amazing stay at Sofitel Bali Nusa Dua Beach Resort and found the service rendered by our team was entirely up to your expectations. We are all looking forward to seeing you back again hopefully soon. Best Regards,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort

10/10 Excellent

Claudine Louise Lopez, ERINA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful pools and surrounds plenty of restaurants and water views Staff are great nothing is a trouble Highly recommend!
Stayed 6 nights in May 2023
Response from Hotel Manager on 6 Jun 2023
Dear Claudine Louise Lopez,Bonjour! Selamat Siang!Thank you for sharing your kind commendations online through our Expedia page. We are extremely pleased seeing that you could thoroughly enjoyed our gigantic swimming pool, the sumptuous culinary journey we provide at the resort, and most importantly the excellent service extended by the team. Indeed, we all at Sofitel always strive to create a memorable experience for our guests and I am glad to hear that was the case for you. We are all looking forward to welcoming you back again, whenever your travel brings you back to the Island of Paradise, Bali. Best Regards,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort

8/10 Good

Hermanus F

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in May 2023
Response from Hotel Manager on 30 May 2023
Dear Hermanus,Bonjour! Selamat Siang!We very much appreciate the perfect rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort.It pleases us to learn that your experience was nothing but a satisfying one and that we were able to meet all your expectations throughout your stay with us. Thank you once more for choosing our resort and we hope to see you again soon.Regards,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Hotel Manager on 30 May 2023
Dear Adrian,Bonjour! Selamat Siang!Thank you for sharing a positive rating towards your recent stay in our resort. We are all excited to have you as our guest and knowing that your stay was totally up to your expectations. Looking forward for having you back staying at Sofitel Bali Nusa Dua Beach Resort, in not too distant future. Best Regards,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort

10/10 Excellent

Immanuel

Stayed 3 nights in May 2023
Response from Hotel Manager on 14 Jun 2023
Dear Immanuel,Bonjour! Selamat Siang!Thank you for sharing a perfect rating towards our resort, we truly appreciate it. It delights us to understand that you had an amazing stay at Sofitel Bali Nusa Dua Beach Resort and found your journey was entirely up to your expectations. We are all looking forward to seeing you back again hopefully soon. Best Regards,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort