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Reviews of Puri Saraswati Dijiwa Ubud

4 out of 5
Puri Saraswati Dijiwa Ubud
Jalan Raya Ubud No.14, Ubud, Kabupaten Gianyar, Ubud, Bali

Reviews

8.4

Very good

Rating 10 - Excellent. 36 out of 89 reviews" "
Rating 8 - Good. 33 out of 89 reviews" "
Rating 6 - Okay. 14 out of 89 reviews" "
Rating 4 - Poor. 6 out of 89 reviews" "
Rating 2 - Terrible. 0 out of 89 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed in was the Saraswati Royal with great Balinese art deco and a lovely outdoor shower. Breakfasts were great next to the lotus pong in the temple. All the staff were super friendly and helpful. We had massages everyday while we were staying with them and they were great.
Stayed 3 nights in Feb 2024
Response from I Wayan Sudiarta on 15 Feb 2024
Dear Michael, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay in our Saraswati Royal room and appreciated the Balinese art deco and outdoor shower. It's fantastic to know that you found our breakfasts delightful, especially next to the lotus pond in the temple. Our team takes great pride in providing exceptional service, and we're delighted that you found them to be super friendly and helpful throughout your stay. We're also glad to hear that you indulged in our massages and found them to be great. We hope to have the pleasure of welcoming you back for another relaxing getaway soon!Warm RegardsI Wayan Sudiarta

10/10 Excellent

Mashid, Calabasas

Stayed 3 nights in Jan 2024
Response from I Wayan Sudiarta on 27 Jan 2024
Dear Mashid,Thank you so much for your wonderful 5-star review! We're thrilled to hear that you enjoyed your stay at Puri Saraswati Dijiwa Ubud. It's our utmost pleasure to provide our guests with a memorable experience. We hope to welcome you back again soon for another fantastic stay!Warm RegardsI Wayan SudiartaResort ManagerPuri Saraswati Dijiwa Ubud

8/10 Good

Kim

Liked: Staff & service
Balinese Style Hotel under renovations. Requires disabled facilities & linen is old.
Stayed 3 nights in Nov 2023
Response from I Wayan Sudiarta on 4 Dec 2023
Dear Kim,Thank you for taking the time to share your feedback with us. We truly appreciate your input as it helps us in our ongoing efforts to enhance our guests' experiences.We understand your concerns regarding the ongoing renovations, and we sincerely apologize for any inconvenience caused. We are committed to providing a rejuvenating and comfortable stay for all our guests, including those with special needs. We are actively working on improving our disabled facilities to ensure they meet the highest standards of accessibility.Regarding the linen, we apologize for any disappointment you experienced. Please be assured that your comments have been shared with our housekeeping team, and we are taking steps to address and upgrade our linen to ensure a more pleasant stay for our guests.Your valuable insights guide us in making necessary improvements, and we hope to have the opportunity to welcome you back once our renovations are complete. If there's anything specific you would like to discuss further, please feel free to contact us directly at [your contact information].Thank you again for your feedback.Warm regards,I Wayan SudiartaResort ManagerPuri Saraswati Dijiwa Ubud

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
I can’t say enough about my ENTIRE experience at this authentically Balinese property💗‼️ My mini sabbatical was the BEST I could have EVER have asked for😘!! The serenity and ambiance was an ABSOLUTE balm and rejuvenation for my soul🙏. And the staff . . . they were such authentic and beautiful souls! They treated me like family, and made sure this Solo female felt safe at all times. Special shout out to my Balenese “sister”, Puspa who took special care of me. Hope I see you once again, Puspa👋🥰. It goes without saying, I highly recommend Puri Saraswati Dijiwa Ubud💗‼️.
Stayed 9 nights in Nov 2023
Response from I Wayan Sudiarta on 19 Nov 2023
Dear Ibu Debra,Thank you so much for taking the time to share your heartfelt experience at Puri Saraswati Dijiwa Ubud! We are genuinely delighted to hear that your mini-sabbatical with us was the BEST you could have ever asked for.It warms our hearts to know that the authentically Balinese ambiance provided the serenity and rejuvenation your soul needed. Our dedicated staff takes immense pride in ensuring a welcoming and familial atmosphere, and we are thrilled that you felt safe and cared for as a solo female traveler.A special shout-out to your Balinese "sister," Puspa! We will make sure to pass on your kind words to her. We hope that your paths cross again, creating more cherished moments together.Your high recommendation means the world to us. We look forward to welcoming you back to Puri Saraswati Dijiwa Ubud for another memorable experience.Warm regards,I Wayan SudiartaResort Manager Puri Saraswati Dijiwa Ubud

10/10 Excellent

Sarah

Travelled with family
Lovely
Stayed 7 nights in Oct 2023
Response from Ananta on 31 Oct 2023
Dear Mrs Sarah,Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that you found our facilities, staff, and cleanliness to be to your liking. At our hotel, we are committed to providing our guests with the best possible experience, and it is feedback like yours that helps us to continue to improve our services.We are grateful for your positive review, and we will be sure to share your kind words with our team. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit.Thank you again for choosing our hotel, and we hope to see you soon.Best regards,Puri Saraswati Dijiwa Ubud

10/10 Excellent

wendy

Travelled with group
Beautiful ambience, and staff so helpful despite working in a construction zone.
Stayed 6 nights in Oct 2023
Response from I Wayan Sudiarta on 27 Oct 2023
Dear Valued guest,Thank you for your kind words! We're delighted to hear that you enjoyed our beautiful ambiance. Our dedicated staff always strives to provide excellent service, even in challenging circumstances like a construction zone. We appreciate your understanding and support. We look forward to welcoming you back soon for another enjoyable experience!Best regardsI Wayan Sudiarta Manager Resort Puri Saraswati Dijiwa Ubud

10/10 Excellent

Jenisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very unique and beautiful property
This is a beautiful property in a unique location. The rooms have a beautiful Balinese feel but with all the modern creature comforts. The staff are great especially Ketut the driver and the reception staff.
Stayed 3 nights in Aug 2023
Response from Ananta on 18 Aug 2023
Dear Jenisse,Thank you so much for sharing your delightful review with us! We are overjoyed to read your kind words about your recent stay at our property.It warms our hearts to know that you found our property to be a haven of beauty and charm, nestled in a unique location. Our team takes immense pride in curating an environment that reflects the captivating essence of Balinese aesthetics while ensuring all the modern creature comforts that our guests deserve.We're thrilled to learn that our efforts resonated with you. It's indeed our goal to create an ambiance that transports our guests to the heart of Bali's rich cultural heritage while providing all the conveniences of contemporary living.Your appreciation for Ketut, our dedicated driver, and our attentive reception staff truly touches us. We believe that our team members are the backbone of our guest experience, and we're ecstatic that their exceptional service made your stay even more memorable. We'll make sure to pass on your kind words to them.As you mentioned Ketut's name, we can't help but share that he embodies the spirit of Balinese hospitality that we hold dear. Your recognition of his contributions brings us immense joy.Once again, thank you for sharing your experience. Your words inspire us to continue creating extraordinary moments for all our guests. We can't wait to welcome you back for another unforgettable stay. Until then, safe travels and best wishes!Warm regards,I Wayan SudiartaResort ManagerPuri Saraswati Dijiwa Ubud

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and unique design. We will definitely go back when we are in Ubud.
Stayed 5 nights in Dec 2019

6/10 Okay

Megan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean
I felt like the room was unfortunately dirty, and it made me uncomfortable.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like an oasis the gardens excellent as was the small pool the airconditioner was the only challenge it was so very noisy
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Astrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in every way
Staff very friendly and helpful, perfect location within the grounds of the palace. Beautiful deluxe room, clean. Breakfast varied and ample, definitely worth a trip back!
Stayed 1 night in Nov 2018

4/10 Poor

Miss

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Great location and breakfast, unacceptably dirty
Staff were lovely, friendly and efficient. The location was amazing. However, the room felt like it hadn't been cleaned in months and the bathroom in year I have never stayed in a room as dirty and unclean has this
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, reasonably priced hotel in Ubud
Good hotel, centrally located in Ubud. Nice breakfast and pool. Ubud is busy and noisy in high season
Stayed 7 nights in Sep 2018

6/10 Okay

Kelly, Queensland Australia

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Towels were a dirty colour instead of white.
The owners dog barked most of the time when we were trying to sleep.
Stayed 7 nights in Apr 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner of the hotel also owns the temple right beside it but she charges 8$ per adults and also for kids even if you are staying in the hotel. They really need to change the toilet seat. The bathroom was dirty, lot's of ants. Water not draining when you shower. Mosquitos get into the room at night. Breakfast was ok. I will not stay in this hotel again.
Stayed 2 nights in Aug 2017

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Majestic Hotel
Good central location

8/10 Good

Louise, Ubud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy travelers
Great.Lovely surroundings-set in leafy garden which was part of the palace. It had a peaceful feel . Staff curteous. Able to walk to many things. woul stay again for sure.

8/10 Good

Miriam

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Beautiful, Historic and perfectly located
I loved this property. It was so well located and surrounded by historic buildings (including the property itself). Quite the experience. Everything was very good except our room was not too clean. The floor had dirt when we walked in and each day. I normally walk barefoot, but had to wear flip flops to avoid stuff sticking to the souls of our feet. The tub was not too clean either. There was red algae showing between the tiles. Cleaning is the only thing this hotel failed on. The rest was really fantastic. I would stay again.

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The hotel I can not recommend
On our arrival in the bathroom was an assortment of large and small ants. In the room we were stung several times by mosquitoes.Under the air-conditioning was a puddle on the floor. This has been reported 3 times. Every time the puddle was wiped away. Around midnight the noise of the air conditioning was unbearably noisy, that we had to call the front desk. It was found that the noise was caused by ice in the air conditioning system. The air conditioning system was switched off and also switched on again, but the air conditioning system only blinked and worked no more. It was said that when the ice is melted, it would work again. But this did not happen all night, which made the room unbearably warm in the room, so we could not sleep properly anymore.There was no excuse for it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
This place is right in the heart of Ubud. It is easy to walk anywhere you would like to go. The options for eating are plentiful.

10/10 Excellent

Jane, Queensland, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in central Ubud
Lovely traditional hotel and great well appointed rooms. The staff were incredibly helpful organising trips and sharing details of the Hindu new years day celebrations. They arranged taxi to our next hotel They also looked after us during the day of silence.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Central Location
In the midst of Ubud town center. Value for money. Breakfast - could / should have included a local item on menu instead of purely continental.

6/10 Okay

Desmond, Cairns

Disliked: Room comfort
Disappointing
Basically our stay was disappointing. The image depicted in the web site was nothing like reality. We are three adults and were given a bungalow type room, which was way too small for three adults. The air con struggled & the wifi was intermittent and kept dropping out. The intrusive breakfast wait staff got to be annoying as all we wanted to do was discuss our days plans. On the positive side I had an issue with the safety deposit box key and the young man at reception was extremely helpful. So thank you again.

10/10 Excellent

Jason, Brisbane, AU

Liked: Cleanliness, staff & service
Great view
Great view from the bathtub over looking the temple and lagoon next door!

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jake, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old temple transformed into hotel
Very cozy bungalos, in the middle of the city center of ubud. Helped us organize day trips and get taxis. A lid of stuff to do in walking distance and on short drives away.

10/10 Excellent

Lisa, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel near centre of Ubud. Would return!
My husband and I enjoyed our experience at Puri Saraswati Bungalows. We would definitely recommend to everyone. It is in an ideal location in the heart of Ubud. The rooms and the grounds are beautiful. The grounds are right on the main road, but we couldn't hear the traffic or noise from our room. It is connected to the Temple Pura Taman Saraswati and Café Lotus and just a five minute walk to Ubud Palace. The staff were very friendly and very helpful as well! We can't say enough good things about this place!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location in the heart of Ubud
Location is superb, right in the center of Ubud, next to a temple. We were able to watch the nightly dance performances at the temple from our room patio. The experienced staff were generally wonderful, they had some younger staff members who seemed to spend a lot of time in the afternoon joking and laughing loudly in what were areas for guests. Also they did not clean up very carefully; broke glass was still under the bed the next day. Some problems with the tap in the bathroom sink being completely loose. Also, not enough pool loungers, space could be saved by eliminating massage hut that was very broken down and looked unused. These were minor issues, overall a good stay.

10/10 Excellent

Howard, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temple hotel
Great hotel located next to a temple with private access. Good sized quiet bungalows, clean and comfy - great value and location. Feels like you are in a list temple in the jungle sometimes...

6/10 Okay

James, London

Liked: Room comfort
Disliked: Staff & service
Great location but hard to relax?
Puri Saraswati hotels is in a fantastic location right on the main drag and so you're ideall laced to see all Ubud has to offer. My girlfriend and I stayed here for 3 nights and we're looking for a medium range place to stay. Although we did share the bathroom with quite a lot of ants, the room was comfortable and cleaned daily with fresh towels provided. The only sour note of the hotel was that you couldn't get in the door or eat breakfast without staff trying to sell you trips and transfers etc. we felt a little like sitting ducks at times and weren't allowed to relax. This may be the reason why we rarely saw people around the pool or relaxing in the hotel bar. If you can put up with that then we'd recommend it.

8/10 Good

Stephanie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place right in the centre of ubud, really friendly and helpful staff. Amazing breakfast! We were able to book several different activities from the hotel easily also Recommend!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Keith, Earlwood Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Little Bit Of Paradise
We stayed here for 4 nights and thoroughly enjoyed the experience. The villa is right on the main street ( so no long hikes to the center of Ubud)and we had total peace and quiet, no traffic noise at all. The rooms are secluded and set out in established gardens with a great pool. The staff were extremely friendly and the service was great.This is our third visit to Ubud and we are already planning to go back and stay at the Saraswati Villas

10/10 Excellent

lee, Kuala Lumpur

No other choice
Although some of the staff were not as friendly and helpful this time round (that goes for Bali in general), for sheer location I will always stay here. Some sign of termite infestation but have told them and they will no doubt do something about it. WIFI MUST BE IMPROVED! Would be good to have a kettle and safe deposit box in the room. Overall still my cosy paradise!

4/10 Poor

Wayne, Queensland

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
Overall the stay was disappointing. Apart from being convenient to shops, markets and restaurants, this is where the good points stop. The entrance to the property is unappealing. When we first walked into the room, the overall look was good. Very large balcony overlooking the pool. But then when you start looking around you realise how run down the place is. The bathroom was far from clean. The shower curtain was stuck together with mould and there was mould in the shower itself and also around the rim of the sink. On the way out the next morning I asked if the shower curtain could be changed or at least cleaned as well as the shower and sink. The curtain was changed despite being told there was no spare ones but nothing else changed. Huge number of large ants invade the room at night. The grounds need work as does the pool. Even though the staff are friendly, if they spent as much time serving the guests, cleaning the rooms and fixing the garden and pool area as they did on their mobile phones,the place would be impeccable. Noise is a big issue. Road noise,construction,and loud music from the restaurants out the front don't make for a restful stay. Don't bother trying to order anything from the room service menu. The main answer is that it's not available, regardless of the time of day. Good place to stay if all of the above doesn't bother you or doesn't matter.

8/10 Good

Nasir, Johor, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A favourite
I've been to Ubud many times since 2004, we always stay there. The quality, the atmosphere hasn't changed and the location is close to almost everything. That what we like.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful villas and friendly staff
I would definitely recommend this place. The villas were beautiful and are set in a tropical paradise, with plants everywhere! There is also the temple and garden next door. The staff here are very friendly and helped arrange plans.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great Location in Town Center
The location was excellent and the hotel was a traditional Balinese building.

10/10 Excellent

DAVID, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location in Ubud
Typically friendly Balinese hospitality, beautiful gardens, traditional architecture (plus air conditioning), very central location next to the Ubud royal water palace. Small but adequate pool, ample breakfast.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Charming but needs a fix-me-up
The place is charming but quite run down. They have a problem with ants which makes it less enjoyable too. Location is good but still quiet.

8/10 Good

Hil, Canberra, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet oasis right on the main road.
Beautiful location and very quiet even though it's on the main road in Ubud. Like many places throughout the world, the staff are what made our time here very special. Nothing was too much trouble and always delivered with a smile. The rooms are not new but are clean and large enough to spread out. The beds are a little hard but were fine for us. A lovely breakfast was served every morning, ask for a pineapple pancake, yummy. Nice pool for a cooling dip after a busy morning. All in all a very good hotel, in the heart of Ubud at an excellent price. Many thanks to Catur, Agung, Miss Kadek and all the other lovely staff. Give Hector a pat.

4/10 Poor

Ellen, Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mouldy but great location and grounds
Puri Saraswati is generally as good as the pics looks, lovely grounds. Breakfast was great. Our booking had been lost and when sorted they put us in a room next to reception that had extreme mould growing out of the wall. It was vile and choking. It was late and a one night stopover on the way home or we would have moved out. In another room things might be fine.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service and beautiful surroundings
Beds very hard! But staff excellent. Will stay again. Food excellent.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Bali
Culture, beauty, comfort and location - great place :)

10/10 Excellent

omar m, brooklyn, ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing central location while still being quiet
amazing place and owners - it is idyllic. The bungalows are incredible and the photos do not do them justice. They are expansive and full of character. The breakfast and service is some of the freshest and best in town. The staff was incredibly helpful and kind, arranging a scooter for me and also a car when I was leaving. I would definitely stay here again. perfectly and centrally located - a steal at these prices.

6/10 Okay

Mary, Adelaide, Australia

Disliked: Cleanliness
Nice family hotel with traditional accomodation
We were only there one night and the traditional style accomodation was good, breakfast was good and we would go again for a longer period.

8/10 Good

Steven, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, a little out of the way
Hotel was part of a private temple and is outwardly very nice. Rooms are clean, very comfortable, with an excellent bathroom. Downsides are that it is on the outskirts of town, and has a small pool with no pool bar (may not be a downside for everyone).