Dear Gloria,Once again thank you for your wonderful feedback! We're delighted to hear that you had a very nice and quiet getaway from the hustle and bustle of Kuta at our hotel. It's great to know that you found our service to be excellent and that you found our prices to be exceptionally affordable.We strive to provide our guests with a peaceful and convenient retreat, and we're pleased that you found your stay with us to be enjoyable.Thank you for choosing our hotel for your getaway, and we hope to have the opportunity to welcome you back for another relaxing stay in the future.Warm regards,Ketut IrianaGeneral Manager

Dear Gloria,Thank you for your glowing review! We're thrilled to hear that you enjoyed the lovely grounds of our hotel and that you found our buffet breakfast to be outstanding. It's great to know that there was more than enough food to satisfy your appetite!We're glad that you found our shuttle service to the beach superb and that you were able to enjoy the beautiful white sandy beach with its long stretch of shoreline. Your description of the beach sounds absolutely remarkable!Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,Ketut IrianaGeneral Manager

Dear Geilson,I am deeply sorry to hear about the multiple issues you experienced during your stay at our hotel. Your comfort and safety are our top priorities, and it's distressing to learn that we failed to meet your expectations in several regards.The flooding of your room, lack of timely response to your request for a room change, and the unresponsiveness of our staff when you requested a spoon for your meal are completely unacceptable. I apologize sincerely for the inconvenience and frustration this must have caused you, especially considering your broken ankle.Regarding the flooding issue, I assure you that we will investigate this matter thoroughly and take immediate steps to address it to prevent any recurrence in the future. Your feedback is invaluable in helping us improve our services and facilities.Furthermore, the lack of follow-up from our management team and the potential safety hazard with the electrical socket are deeply concerning. I will personally ensure that your concerns are brought to the attention of the management team, and appropriate measures are taken to rectify the situation and prevent similar incidents from happening again.Once again, I offer my sincerest apologies for the series of unfortunate events you experienced during your stay. Best Regards,Ketut IrianaGeneral Manager

Dear Bintian,Thank you very much for your positive feedback! We're delighted to hear that you enjoyed your experience at our hotel on Bali Island. We strive to provide exceptional service and a memorable stay for all our guests. If you have any further comments or if there's anything we can assist you with, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back in the future!Sincerely,Ketut IrianaGeneral Manager

Dear Praneel,We hope this message finds you well. Thank you for taking the time to share your feedback with us. Your opinion is highly valuable, and we appreciate your honesty.We would like to express our sincere apologies if there were aspects of your stay that did not meet your expectations. We are committed to providing a positive experience for all our guests, and your feedback helps us identify areas where we can improve.At Mercure Nusa Dua, we continuously strive to improve, and your feedback is an essential part of this process. If there's anything else you would like to share or discuss, please feel free to reach out to us.Once again, thank you for choosing Mercure Nusa Dua, Bali. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards,Ketut IRIANAGeneral Manager

Dear Deborah,Warm greetings from Mercure Nusa Dua, Bali!We hope this message finds you well. Thank you for taking the time to share your feedback with us. Your opinion is highly valuable, and we appreciate your honesty.We would like to express our sincere apologies if there were aspects of your stay that did not meet your expectations. We are committed to providing a positive experience for all our guests, and your feedback helps us identify areas where we can improve.At Mercure Nusa Dua, we continuously strive to improve, and your feedback is an essential part of this process. If there's anything else you would like to share or discuss, please feel free to reach out to us.Once again, thank you for choosing Mercure Nusa Dua, Bali. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards,Ketut IRIANAGeneral Manager

Dear Valued Guest, I apologize to hear about your unpleasant experience during your stay. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective in several areas. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the staff concerned and will ensure that person in charge on that time will receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident. We are increasing our internal training in communication skill for all staff member to avoid same issue again. Thank you for bringing this error to my attention, in order to rectify the lack of towel issue we start to complete with new Towel in room and Pool Towel. To improve our hotel facilities, for Buggy to beach beside running by schedule we will adjust more flexible if the car could not accommodate all guest. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Thank you for your understanding and Thank you being our loyalty. Yours sincerely, Ketut IRIANA General Manager

Dear Valued Guest, Thank you for taking the time to share this review following your recent stay with us. We are very sorry to read of the discomfort you experienced in the restaurant. It was also very disappointing to read that we failed to take some sort of corrective action during your stay when this was brought to our attention, as such I would like to extend a most sincere apology. We let you down, which is the last thing we would ever want to do and we can appreciate how disappointing this whole experience must have been for you. Please be assured that we have taken all the necessary measures to ensure this same experience does not recur for you or any other guest. Your honest feedback truly helps us to improve on our guest experience. We are most grateful you have shared this and I do sincerely hope we may have the chance to welcome you back for a greatly improved experience in future. Best Regards, Ketut Iriana General Manager

Dear Valued Guest, Thank you for your review score. We more than happy if you could provide the details of your experienced in order to provide better service in the future. However we valued all guest feedback since it allow us to further improve the quality of our service. Best Regards, Ketut IRIANA General Manager

Dear Niwat, Thank you for spending your precious time to share your recent experience with us. I am happy that you had a great time with us. Moreover, we really appreciate your positive feedback regarding all aspects of our resort and regarding the hand and face towels actually it's on requested, the housekeeping will fill it during guest request. However we are thankful of your constructive feedback since it allows us to provide an opportunity to improve our service quality. Once again, thank you, I expect to have the pleasure to have you again at Mercure Bali Nusa Dua in the near future. Best Regards, Manis Arianti Front Office Manager

Dear Valued Guest, Thank you for staying with us and for taking time to review us. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guests opinion. Regretted to learn that we did not meet your expectation towards the facilities offered in our hotel and we extend our deepest apologies for any inconveniences you might have experienced. However, allow us to assure you that your remarks have been taken on-board and immediate action will be taken to improve this and prevent such situations from reoccurring again in the future. Once again, thank you for your feedback and we are looking forward to your future visits. Best regards, Ketut IRIANA General Manager

Dear Valued Guest, I apologize to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. Thank you again for bringing this issue to our attention. We are extremely alarmed by your statement regarding the room smell of pillow and the rest room amenities. Pleased assure you that all of your observations will be shared with the concerned Department Heads for immediate corrective action. Your feedback highlighting this aspect is certainly important for us and we would like to thank you for bringing this point to our attention. We have been highlighted and pay attention to the quality of cleanliness in the room and areas. Please be assured that there is no intention not to value our guests. Hospitality is our business, we hope you can give us another chance to restore your trust to Mercure Bali Nusa Dua. Best Regards, Ketut IRIANA General Manager

Dear Valued Guest, Sorry for late respond and thank you for taking time to review us. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guests opinion. Regretted to learn that we did not meet your expectation towards the service offered in our hotel and we extend our deepest apologies for any inconveniences you might have experienced. However, allow us to assure you that your remarks have been taken on-board and immediate action will be taken to improve this and prevent such situations from reoccurring again in the future. Best regards, Management

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager

Dear Linda, I am so excited when reading your beautiful review regarding your stay experience in our resort. It's always rewarding to hear your observations and it is such an honor for us to have you in our hotel. We are glad to know that you have a great stay with us and that the products, services as well as facilities provided were up to your expectations. Thank you so much for the praise, we are delighted to hear it and this is the greatest reward for the entire team. I will share your compliments with the entire team who will be thrilled to hear them. We are glad that our team member gave you such a good impression and had a good impact in your overall experience. Your kind words will motivate them in displaying this great service focus. Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali. Best Regards Manis Arianti Front Office Manager

Dear Valued Guest, Warmest greeting from Mercure Bali Nusa Dua. Thank you very much for taking the time to write this review and let us know your impressions of your recent stay in our resort. We are very happy to read that you an amazing time with us. It is beyond my pleasure to learn that you had a memorable stay while enjoying our facilities and the service extended to you by our staff. I really appreciate the time you were taking to share this precious feedback and support with the other travellers. Once again, thank you for your loyalty, and I look forward to welcome you back on your next visit to Bali. Best Regards, Manis Arianti Front Office Manager

Dear valued guest, It is with sincere regret that we note your dissatisfaction with the quality of breakfast and toilet, as we always strive to deliver our best, our team has continuously will do rectification for those issues. I truly hope you will have the opportunity to stay with us again and allow me to show you the improvement we made in this matter. Yours sincerely, Yours sincerely Tussi ISWANDANI Executive Assistant Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Togu Nainggolan Assistant Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Togu Nainggolan Assistant Manager

Dear Valued Guest, Warmest greetings from Mercure Bali Nusa Dua Thank you for your feedback. Every feedback from our guests are very important in order for us to continuing our best effort to improve our quality of services. We do apologies to hear that your stay with us has failed to meet your expectation. Please be rest assured that the services that had been provided to you is not our normal practice and we are now taking a serious actions to make sure that this kind of experience will not happen again in the near future. Thank you again for your feedback, and we look forward to hear back from you. We do hope to have the opportunity to serves you better in the near future. Best Regards, Manis Arianti Front Office Manager

Dear Valued Guest, Warmest greeting from Mercure Bali Nusa Dua. Thank you very much for taking the time to write this review and let us know your impressions of your recent stay in our resort. We are very happy to read that you an amazing time with us. It is beyond my pleasure to learn that you had a memorable stay while enjoying our facilities and the service extended to you by our staff. I really appreciate the time you were taking to share this precious feedback and support with the other travelers. Once again, thank you for your loyalty, and I look forward to welcome you back on your next visit to Bali. Sincerely, Manis Arianti Front Office Manager

Dear Valued Guest, Warmest greetings from Mercure Bali Nusa Dua Thank you for your feedback. Every feedback from our guests are very important in order for us to continuing our best effort to improve our quality of services. We do apologies to hear that your stay with us has failed to meet your expectation. Please be rest assured that the services that had been provided to you is not our normal practice and we are now taking a serious actions to make sure that this kind of experience will not happen again in the near future. Thank you again for your feedback, and we look forward to hear back from you. We do hope to have the opportunity to serves you better in the near future. Best Regards, Manis Arianti Front Office Manager

Dear Valued Guest, Warmest greeting from Mercure Bali Nusa Dua. Thank you very much for taking the time to write this review and let us know your impressions of your recent stay in our resort. We are very happy to read that you an amazing time with us. It is beyond my pleasure to learn that you had a memorable stay while enjoying our facilities and the service extended to you by our staff. I really appreciate the time you were taking to share this precious feedback and support with the other travelers. Once again, thank you for your loyalty, and I look forward to welcome you back on your next visit to Bali. Sincerely, Manis Arianti Front Office Manager

Dear Valued Guest, Warmest greeting from Mercure Bali Nusa Dua. Thank you very much for taking the time to write this review and let us know your impressions of your recent stay in our resort. We are very happy to read that you an amazing time with us. It is beyond my pleasure to learn that you had a memorable stay while enjoying our facilities and the service extended to you by our staff. I really appreciate the time you were taking to share this precious feedback and support with the other travellers. Once again, thank you for your loyalty, and I look forward to welcome you back on your next visit to Bali. Best Regards, Manis Arianti Front Office Manager

Dear Valued Guest, Warmest greeting from Mercure Bali Nusa Dua. Thank you very much for taking the time to write this review and let us know your impressions of your recent stay in our resort. We are very happy to read that you an amazing time with us. It is beyond my pleasure to learn that you had a memorable stay while enjoying our facilities and the service extended to you by our staff. I really appreciate the time you were taking to share this precious feedback and support with the other travelers. Once again, thank you for your loyalty, and I look forward to welcome you back on your next visit to Bali. Best Regards, Manis Arianti - Front Office Manager

Dear Valued Guest Thank you very much for taking the time and effort to post a personal review following your recent stay at Mercure Bali Nusa Dua We truly appreciate any feedback from our valued guests that enable us to improve our services and facilities. We were very concerned to read your comments which reflect dissatisfaction regarding the AC in your room. On behalf of the entire staff and Management, I would like to sincerely apologize for this experience. I have carefully review the points mentioned and will follow up accordingly with the managers concerned to ensure that the corrective measure will be taken. Despite your disappointment, we do hope you will stay with us again and be given the opportunity restore your confidence in our products and services. Sincerely, Ardin Febriana - Assistant Manager