Outdoor pool, open 8 AM to 8 PM, pool umbrellas, pool loungers
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Reviews of Novotel Bali Nusa Dua

4.5 out of 5
Novotel Bali Nusa Dua
Jl. Pantai Mengiat, BTDC Complex, Nusa Dua, Bali

Reviews

8.4

Very good

Rating 10 - Excellent. 285 out of 699 reviews" "
Rating 8 - Good. 292 out of 699 reviews" "
Rating 6 - Okay. 82 out of 699 reviews" "
Rating 4 - Poor. 27 out of 699 reviews" "
Rating 2 - Terrible. 13 out of 699 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Abi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds of this hotel are amazing, very lush and tropical. The shuttle bus to the private beach is great, we felt very safe and looked after. We are a family of 5 and the 2 bed 2 bath room was perfect! The staff were so welcoming and helpful. We found the bathroom in our bedroom tired but still tidy enough. Overall a great stay for our first time in Nusa dua
Stayed 9 nights in Mar 2024
Response from Christophe Bernard Keramaris General Manager on 9 Apr 2024
Dear Mr/Mrs. Abi,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff, our facilites, our room are meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. We also would like to thank you for the feedback as we strive to continuously improve the quality of our services to give better experience for our guest.We noted your remarks and carefully reviewed a certain minor point you mentioned. We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were great, although the hotel is getting a little old and dated - may need some paint soon. Tiled floor in the dinning and bar area are NOT Non-Slip and when wet are dangerous. solid 8/10.
Stayed 7 nights in Mar 2024
Response from Christophe Bernard Keramaris General Manager on 9 Apr 2024
Dear Mrs. Elizabeth,Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. It is very glad to receive your positive feedback and we are very pleased to know that you had a good holiday with us.We also would like to thank you for the feedback as we strive to continuously improve the quality of our facilities to give better experience for our guest.We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into.Once again thank you for your review, in the meantime I am wishing you all the best for your future travel.Kind Regards, Christophe Bernard Keramaris General Manager

6/10 Okay

Prasad

Travelled with family
Liked: Staff & service
Disliked: Amenities
Huge property but not well-maintained. 1) no USB charging ports only two ports in the two-room suite got one multi plug charger (from hotel on refundable deposit fee) then used our plug to charge phones. Huge issue if you have multiple phones and other devices like smart watches too. 2)The kids club was just for namesake half the toys were broken, there was foosball table that didn’t work n few ride along cars n other stuff. 3)The breakfast buffet was okay had western local n the Indian (not the same as Indian) tasted like it was going thru a budget cut. Three restaurants but all had almost same menu. 4)Had booked the hotel as it had a pool with the room but it was a rather small splash pool and it wasn't even clean, leaves kept falling off the roof n cobwebs on the statue pouring water into it. 5)They said it was a functional kitchen but no microwave if you want to rent one they’re happy to for a price. All in all book elsewhere if you want value for money spent 5star just for name.
Stayed 6 nights in Mar 2024
Response from Christophe Bernard Keramaris General Manager on 8 Apr 2024
Dear Mr/Mrs. Prasad,Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. First of all, please allow me to express my sincerest apologies in regards to the experience that did not meet your expectation.We strive to continuously improve the quality of our services to give better experience for our guest.We noted your remarks and carefully reviewed some certain minor points you mentioned. Please assure that your feedback has been well documented and will be certainly looked into.Once again thank you for your review, in the meantime I am wishing you all the best for your future travel.Kind Regards, Christophe Bernard Keramaris General Manager

8/10 Good

David John, Gold Coast

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family stay
Stayed 7 nights in Mar 2024
Response from Christophe Bernard Keramaris General Manager on 6 Apr 2024
Dear David John,Thank you for sharing your feedback with us. We are delighted to hear that you had a great family stay at Novotel Bali Nusa Dua Hotel & Residence.Your satisfaction is our priority, and we are pleased that you enjoyed your time with us. We appreciate your kind words and hope to have the pleasure of welcoming you and your family back for another memorable stay in the future.Warm Regards,Christophe Bernard Keramaris General Manager

10/10 Excellent

Paul Patrick

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the Staff at the Novotel excellent. From check in to check out eveyone was friendly and helpful. We spent most of our days around the pool and the Gourmet Square staff made our holiday even more special. One employer that stood out to us and carried us on a pedestal was Jayaa. He catered to our every need and gave us service on behalf of Novotel.
Stayed 6 nights in Mar 2024
Response from Christophe Bernard Keramaris General Manager on 27 Mar 2024
Dear Mr. Paul Patrick, Warm greetings from Novotel Bali Nusa Dua Hotel & Residence. We are delighted to receive your positive feedback and thrilled to hear that our staffs made your stay more enjoyable. Your comfort is our priority, and we'll be sure to pass on your kind words to Jayaa. We are looking forward to welcoming you back to Novotel Bali Nusa Dua Hotel & Residences soon. Kind Regards, Christophe Bernard Keramaris General Manager.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, short walk to food, spa and street shopping. Lovely area! Will definitely be coming back!!
Stayed 3 nights in Mar 2024
Response from Christophe Bernard Keramaris General Manager on 22 Mar 2024
Dear Mr. Takashi,Thank you for taking your valuable time to rate the Novotel Bali Nusa Dua Hotel & Residences on Expedia.We truly appreciate your positive score about our hotel. We're thrilled to hear that you had a great experience with our staff and enjoyed the convenient location near food, spa, and street shopping. We are looking forward to welcome you back at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards,

8/10 Good

Terry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favourite thing about this property was the toddler pool our 2 yr old would spend hours in there playing. The beach was great but not safe for swimming directly in front of the beach club and would have been a 300m walk to the swimming area. I’m not sure if this is always or just the weather when we were there but something I hadn’t considered. The rooms were large but a little dated. I will forever not understand why hotels have clear glass doors on toilets and showers. Great location to walk to shops and Bali collection. There were also many restaurants outside of the resort that were easy to access. The property itself is well maintained. For the price compared to other options in Nusa Dua we were happy with our stay.
Stayed 3 nights in Mar 2024
Response from Christophe Bernard Keramaris on 15 Mar 2024
Dear Terry,Warm greetings from Novotel Bali Nusa Dua Hotel & Residence.We are delighted to hear that you enjoyed spending your time at the toddler pool. Your satisfaction is important to us, and we are pleased that you found joy in our facilities.We apologize for any inconvenience caused by the size of your room. While we strive to provide the best experience possible, we understand that our rooms may be perceived as dated by some guests. Rest assured, we are continuously working on improvements to enhance the overall guest experience.Thank you for your understanding, and we hope to have the opportunity to welcome you back for an even better stay in the future.Kind Regards,Christophe Bernard KeramarisGeneral Manager

10/10 Excellent

Thinn

Stayed 4 nights in Mar 2024
Response from Christophe Bernard Keramaris General Manager on 1 Apr 2024
Dear Mr./Mrs. Thinn,Warm greetings from Novotel Bali Nusa Dua Hotel & Residence.We're thrilled to receive your score. Your feedback is truly valued and appreciated.Thank you for choosing Novotel for your stay. We hope this experience will lead you back to us in the near future. In the meantime, we eagerly anticipate your return and assure you that Novotel Bali Nusa Dua Hotel & Residence will always be your home.Kind Regards,Christophe Bernard KeramarisGeneral Manager

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
We weren’t able to have a hot shower even though the engineer came to fix it. Staff were very helpful and I enjoyed the stretch yoga and water aerobics in the mornings.
Stayed 8 nights in Feb 2024
Response from Christophe Bernard Keramaris on 26 Feb 2024
Dear Mr./Mrs. Carol, Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased to know that you had a good holiday with us. On this opportunity I would like to apologize for any inconvenience that you experience during your stay with us. We will strive to continuously improve the quality of our services and our facilites to give better experience for our guest. Your comments are truly valued! Once again thank you very much for sharing your experience, in the meantime we wish we could have a second chance to welcoming you back in our hotel. Kind Regards, Christophe Bernard Keramaris General Manager

8/10 Good

Waseem

Liked: Staff & service
Disliked: Property conditions & facilities
Staff and members are really nice
Stayed 9 nights in Jan 2024
Response from Christophe on 1 Feb 2024
Dear Waseem,Warmest Greeting's from Novotel Bali Nusa Dua - Hotel and Residences.We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We wish this experience will lead you back to us in the near future.Once again thank you very much for your valuable feedback.See you at Novotel Bali Nusa Dua – Hotel and Residences.Kind Regards, Christophe Bernard Keramaris General Manager

10/10 Excellent

Federica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Christophe Bernard Keramaris General Manager on 22 Jan 2024
Dear FedericaWarmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards,

10/10 Excellent

Kerry Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Christophe on 20 Jan 2024
Dear Kerry Ann,Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your feedback is truly valued.We wish this experience will lead you back to us in the near future.Once again thank you very much for your valuable feedback.See you at Novotel Bali Nusa Dua – Hotel and Residences.Kind Regards, Christophe Bernard Keramaris General Manager

10/10 Excellent

Nitin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Christophe on 14 Jan 2024
Dear Mr. Nethen Jeshani,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you to share your recent stay experience with us.It is always a pleasure to receive positive feedback.I am very pleased to know that you had a great holiday with us.Your comments regarding the hotel are truly valued.I do hope this experience will lead you back to us in the near future.Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali.Kind Regards,Christophe Bernard KeramarisGeneral Manager

6/10 Okay

Vishal

Travelled with family and small children
Disliked: Amenities
Location is good and majority staff are good and friendly. The pool is really good and the beach was also great. Buffet breakfast is good as there was something new everyday. Check in was from 2pm and our room was not ready even though we arrived around 11pm. Seems like to there is a massive sewage system issue as all the area around the toilets stinks. Drinks are usually warm as the fridges don’t seem to be working well.
Stayed 7 nights in Dec 2023
Response from Christophe on 6 Jan 2024
Dear our beloved guest,Thank you for taking your valuable time to share about your recent experience with us.On this opportunity I would like to apologize for any inconvenience that you experience during your stay with us, also regarding the room was not ready yet at 2 PM due to on your stay date, we had highest room for check out and check in and our housekeeping need more time to prepare all of the room as well, however we tried to do our best to prepare the room as priority as we can.We strive to continuously improve the quality of our services to give better experience for our guest.We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into.Once again thank you for your review, in the meantime I am wishing you all the best for your future travel.Kind regards,Christophe Bernard KeramarisGeneral Manager

8/10 Good

Truc

Travelled with family and small children
Liked: Staff & service
Stayed 5 nights in Dec 2023
Response from Christophe Bernard Keramaris General Manager on 30 Dec 2023
Dear our lovely guest,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to rate Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your feedback is truly valued.We wish this experience will lead you back to us in the near future.Once again thank you very much for your valuable feedback.See you at Novotel Bali Nusa Dua – Hotel and Residences.Kind Regards,

10/10 Excellent

Mark

Stayed 10 nights in Dec 2023
Response from Christophe Bernard Keramaris General Manager on 8 Jan 2024
Dear Thank you for taking your valuable time to rate the Novotel Bali Nusa Dua Hotel & Residences on Expedia.It is always a pleasure to receive positive feedback from our valuable guest. We are looking forward to welcome you back at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards, Christophe Bernard Keramaris General Manager

8/10 Good

Gregory

Stayed 8 nights in Dec 2023
Response from Christophe Bernard Keramaris on 23 Dec 2023
Dear our lovely guest,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your feedback is truly valued.We wish this experience will lead you back to us in the near future, in the meantime we are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

4/10 Poor

Thanh

Stayed 2 nights in Nov 2023
Response from Christophe on 24 Dec 2023
Dear Thanh Nguyen,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased to know that you had a great holiday with us.The recognition from our guest is the best reward we could get and we are most grateful for those compliments. We also noted your remarks for some minor points that we could improve and will strive to continuously improve the quality of our services to give better experience for our guest.Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
A one stop shop for a peaceful and quiet holiday that one would expect from a five star hotel. Did not like why there was no ceiling fan in rooms?
Stayed 7 nights in Nov 2023
Response from Christophe Bernard Keramaris on 2 Dec 2023
Dear Mr. Alex,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased to know that you had a great holiday with us.The recognition from our guest is the best reward we could get and we are most grateful for those compliments. We also noted your remarks for some minor points that we could improve and will strive to continuously improve the quality of our services to give better experience for our guest.Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

8/10 Good

Anthony

Stayed 7 nights in Nov 2023
Response from Christophe on 6 Dec 2023
Dear Anthony,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your feedback is truly valued.We wish this experience will lead you back to us in the near future, in the meantime we are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards,Christophe Bernard KeramarisGeneral Manager

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room
Stayed 2 nights in Oct 2023
Response from Christophe Bernard Keramaris on 19 Oct 2023
Dear Mrs.LawrenceThank you for taking your valuable time to rate the Novotel Bali Nusa Dua Hotel & ResidencesIt is always a pleasure to receive positive feedback from our valuable guest. We are looking forward to welcome you back at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards, Christophe Bernard Keramaris General Manager

8/10 Good

chris

Travelled with group
Liked: Cleanliness
Would recommend as the complex is very safe and rooms are clean and well catered apart from tea & coffee facilities... this you will need to purchase to have in your room. There was a diplomatic conference in our resort on the last few days of our stay and we felt standards slipped for the guests because all focus was shifted and amenities were limited. All in all a very pleasant stay.
Stayed 12 nights in Sep 2023
Response from Christophe Keramaris on 12 Oct 2023
Dear Mr.ChrisGreeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased to know that you had a great holiday with us.The recognition from our guest is the best reward we could get and we are most grateful for those compliments. We also noted your remarks for some minor points that we could improve and will strive to continuously improve the quality of our services to give better experience for our guest.Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with a family.
Stayed 6 nights in Oct 2023
Response from Christophe on 8 Oct 2023
Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you very much for taking your valuable time to share about your recent experience and we very much appreciate your comments.It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve an encouragement to all of our staff as the recognition from our guest is the best reward we could get and we are most grateful for those compliments.Thank you again for sharing your experience.We wish this experience will lead you back to us in the near future, in the meantime we are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards,Christophe Bernard KeramarisGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 16 nights in Sep 2023
Response from Christophe on 2 Oct 2023
Dear Mr. Mark,Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you very much for taking your valuable time to share about your recent experience and we very much appreciate your comments.It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve an encouragement to all of our staff as the recognition from our guest is the best reward we could get and we are most grateful for those compliments.Thank you again for sharing your experience.We wish this experience will lead you back to us in the near future, in the meantime we are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards,Christophe Bernard KeramarisGeneral Manager

10/10 Excellent

Leeanne M

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 8 nights in Jul 2023
Response from Christophe Bernard Keramaris on 29 Sept 2023
Dear Mrs.Leeanne,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your feedback is truly valued.We wish this experience will lead you back to us in the near future.Once again thank you very much for your valuable feedback.See you at Novotel Bali Nusa Dua – Hotel and Residences.Kind Regards, Christophe Bernard Keramaris General Manager

10/10 Excellent

Christopher

Stayed 8 nights in Sep 2023
Response from Christophe on 18 Oct 2023
Dear Christopher, Thank you for taking your valuable time to rate the Novotel Bali Nusa Dua Hotel & Residences on Expedia.It is always a pleasure to receive positive feedback from our valuable guest. I do hope this experience will lead you back to us in the near future. We are looking forward to welcome you back at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards, Christophe Bernard Keramaris General Manager

10/10 Excellent

Khawaja umer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great private beach
Stayed 6 nights in Sep 2023
Response from Christophe on 25 Sept 2023
Dear Mr. Khawaja umer,Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences.It is always a pleasure to receive positive feedback.I am very pleased to know that you had a great holiday with us.Your comments regarding the hotel are truly valued.I do hope this experience will lead you back to us in the near future.Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali.Kind Regards,Christophe Bernard KeramarisGeneral Manager

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round good family hotel
Stayed 1 night in Sep 2023
Response from Christophe on 18 Sept 2023
Dear Nicholas,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. We are very glad to receive your positive feedback and very pleased to know that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Around the pool could do with some attention
Stayed 4 nights in Aug 2023
Response from Christophe on 20 Aug 2023
Dear Mr. Mark, Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to share about your recent stay experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us. Your feedback is truly valued. We wish this experience will lead you back to us in the near future. Once again thank you very much for your valuable feedback. See you at Novotel Bali Nusa Dua – Hotel and Residences. Kind Regards, Christophe Bernard Keramaris General Manager

10/10 Excellent

Juan

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect
Stayed 4 nights in Aug 2023
Response from Christophe on 11 Aug 2023
Dear Juan,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you very much for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences.It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your feedback is truly valued.We wish this experience will lead you back to us in the near future.Once again thank you very much for your valuable feedback.See you at Novotel Bali Nusa Dua – Hotel and Residences.Kind Regards,Christophe Bernard KeramarisGeneral Manager

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two weeks (family with two teenagers) and the rooms were plenty comfortable. We enjoyed our time and would definitely recommend staying here.
Stayed 13 nights in Jul 2023
Response from Christophe on 8 Aug 2023
Dear Nick, Greetings from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to share your recent experience at Novotel Bali Nusa Dua Hotel & Residences. It's always a pleasure to receive positive feedback. I am very happy to know that you had a good holiday with us. Your comments are truly appreciated. We hope this experience will bring you back to us in the near future. Once again thank you very much for your valuable comments. Meet at the Novotel Bali Nusa Dua – Hotel and Residences. Sincerely, Christophe Bernard Keramaris General Manager

4/10 Poor

Anil

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Christophe Bernard Keramaris on 7 Aug 2023
Dear Anil, Thank you for taking your valuable time to rate the Novotel Bali Nusa Dua Hotel & Residences on Google Plus.It is always a pleasure to receive positive feedback from our valuable guest. We are looking forward to welcome you back at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards, Christophe Bernard Keramaris General Manager

10/10 Excellent

Joanne

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Christophe on 18 Jul 2023
Dear Joanne, Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to fill-up the questioner about your stay. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your feedback is truly valued.We wish this experience will lead you back to us in the near future, in the meantime we are looking forward to welcome you back on your next trip to Bali.Kind Regards, Christophe Bernard Keramaris General Manager

10/10 Excellent

Lukas

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort! Amazing facilities! Extremely friendly and helpful staff! I’ll definitely stay there again.
Stayed 7 nights in Jul 2023
Response from Christophe Keramaris on 11 Jul 2023
Dear Lukas, Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. We are very glad to receive your positive feedback and very pleased to know that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcoming you back on your next visit to Bali.See you again!Kind Regards, Christophe Bernard Keramaris General Manager

6/10 Okay

II James L.

Liked: Staff & service
Stayed 6 nights in Jun 2023
Response from Christophe on 8 Jul 2023
Dear Mr.JamesThank you for taking your valuable time to rate the Novotel Bali Nusa Dua Hotel & Residences .We also noted your remarks for some minor points that we could improve and will strive to continuously improve the quality of our services to give better experience for our guest.Your rate are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

2/10 Terrible

Roberto

Stayed 3 nights in Jul 2023
Response from Christophe Bernard Keramaris on 27 Jul 2023
Dear Roberto,Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua - Hotel & Residences.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Christophe Bernard KeramarisGeneral Manager

10/10 Excellent

Amarsingh Nandlal

Travelled with family and small children
Good staff and special thanks to Mr. AWAN for all the help.
Stayed 8 nights in Jun 2023
Response from Christophe on 4 Jul 2023
Dear Amarsingh, Warm Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to share about your recent experience at our hotel.It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.We wish this experience will lead you back to us in the near future.Once again thank you very much for your valuable feedback.See you at Novotel Bali Nusa Dua – Hotel and Residences.Kind Regards, Christophe Bernard Keramaris General Manager

4/10 Poor

Dorin Sharmila

Travelled with family
Disliked: Staff & service
It was close to the shops & restaurants. Towels were old & had marks on them. There wasnt any enough tissues or toilet papers in the bathrooms. Complimentary photograph was offered by the hotel which the photographer was hesitant to provide & did not provide. Will not use Novotel Nusa Dua again. Thabk you but no yhank you.
Stayed 6 nights in Jun 2023
Response from Christophe Keramaris on 30 Jun 2023
Dear Dorin Sharmila, Thank you for taking your valuable time to share about your recent experience with us.On this opportunity I would like to apologize for any inconvenience that you experience during your stay with us.We strive to continuously improve the quality of our services to give better experience for our guest.We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into.Once again thank you for your review, in the meantime I am wishing you all the best for your future travel.Kind regards,Christophe Bernard KeramarisGeneral Manager

8/10 Good

Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in May 2023
Response from Christophe Bernard Keramaris on 22 Jun 2023
Dear Reza, Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to fill-up the questioner about your stay with us. It is always a pleasure to receive positive feedback.I am very pleased to know that you enjoy your holiday.Your feedback is truly valued.We wish this experience will lead you back to us in the near future, in the meantime we are looking forward to welcome you back on your next visit to Bali.Kind Regards, Christophe Bernard Keramaris General Manager

6/10 Okay

Van Phuc

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Service and hotel not deserved for a 5star resort.
Stayed 2 nights in Apr 2023
Response from Christophe on 3 May 2023
Dear Van Phuc,Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. First of all, please allow me to express my sincerest apologies in regards to the experience that did not meet your expectation.We strive to continuously improve the quality of our services to give better experience for our guest.We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into.Once again thank you for your review, in the meantime I am wishing you all the best for your future travel.Kind Regards, Christophe Bernard Keramaris General Manager

10/10 Excellent

Greyce

Stayed 11 nights in Apr 2023
Response from Christophe on 16 May 2023
Dear Greyce, Warm Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to fill-up the questioner about your stay.We are very glad to receive your positive feedback and very pleased to know that the services provided by our staff meet your expectations. Your comment is truly valued!We wish this experience will lead you back to us in the near future, in the meantime we are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards, Christophe Bernard Keramaris General Manager

8/10 Good

Marko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at this resort. We stayed in a 2 bedroom apartment with our 3 children aged 13, 11 and 9. The room was huge and spacious, but a little dark. Beautiful, well maintained gardens. The pool is large, well maintained and clean. The kids loved the volleyball and basketball set ups in the pool. Lots of nearby restaurants within walking distance to resort, and free shuttle bus services to the beach club and Bali collection shopping area. Our only negative was that breakfast was a bit too repetitive each day. It would have been nice to have a larger variation and selection available, especially in the breakfast cereal/muesli area which was limited. Overall we would definitely stay again if we return. Affordable, spacious accommodation in a quiet, family friendly location.
Stayed 8 nights in Apr 2023
Response from Christophe on 3 May 2023
Dear Marko,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased to know that you had a great holiday with us.The recognition from our guest is the best reward we could get and we are most grateful for those compliments. We also noted your remarks for some minor points that we could improve and will strive to continuously improve the quality of our services to give better experience for our guest.Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

10/10 Excellent

Ankit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a good property, safe for kids with lifeguard around the pool, I recommend it
Stayed 1 night in Apr 2023
Response from Christophe on 3 May 2023
Dear Ankit,Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and beautiful neighborhood
Stayed 3 nights in Apr 2023
Response from Christophe on 3 May 2023
Dear Sally,Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2023
Response from Christophe on 6 May 2023
Dear Katie,Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences.It is always a pleasure to receive positive feedback.I am very pleased to know that you had a great holiday with us.Your comments regarding our service and the hotel facilities are truly valued.I do hope this experience will lead you back to us in the near future.Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali.Kind Regards,Christophe Bernard KeramarisGeneral Manager

8/10 Good

Vivian

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023
Response from Christophe on 14 Apr 2023
Dear Vivian,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased to know that you had a great holiday with us.The recognition from our guest is the best reward we could get and we are most grateful for those compliments. We also noted your remarks for some minor points that we could improve and will strive to continuously improve the quality of our services to give better experience for our guest.Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

10/10 Excellent

JUN YI

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff, good service and clean environment. Property equipment is out of the date
Stayed 5 nights in Apr 2023
Response from Christophe on 13 Apr 2023
Dear JUN YI, Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! I would like to thank you for your remarks and please ensure that your remarks have been well documented and will certainly be looked into.Once again Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind regards,Christophe Bernard Keramaris General Manager

8/10 Good

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was very adequate. The resort itself is a little “tired”. The pool area in particular needs redoing but the staff and general accomodation was good value for money. Shuttle service to the beach and Bali collection was timely and when I required a taxi to other areas it was always executed quickly. Never a wait longer than 5 mins. I had breakfast included in my package which I could not fault. Second visit to this resort and would come back.
Stayed 6 nights in Mar 2023
Response from Christophe on 19 Mar 2023
Dear Alexandra, Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased to know that you had a great holiday with us.The recognition from our guest is the best reward we could get and we are most grateful for those compliments. We also noted your remarks for some minor points that we could improve and will strive to continuously improve the quality of our services to give better experience for our guest.Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

10/10 Excellent

Cinthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, modern and clean
Amazing hotel, clean and modern facilities. Great pools and nice food at the buffet. Buffet dinner offered 3 times a week, otherwise, menu a la carte. Mini club for kids and shuttle for the beach each 15 minutes. Walking distance to restaurants and souvenirs shops.
Stayed 4 nights in Mar 2023
Response from Christophe on 15 Mar 2023
Dear Cinthia,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations.We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience.The recognition from our guest is the best reward we could get and we are most grateful for those compliments.Your comments are truly valued!We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards,Christophe Bernard KeramarisGeneral Manager

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great for families and base for extended stays in Bali.
Stayed 10 nights in Nov 2022
Response from Christophe on 9 Mar 2023
Dear Marc, Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you for sharing your recent stay experience with us. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your comments regarding staff and the hotel facilities are truly valued. I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager