Ratings based on 93 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne, Australia

Awesome hotel

Posted 12-Nov-2014
Great room. Great service. Awesome pools. Beautiful grounds. The perfect place for the best family holiday experience we've ever had. Will definitely be going back.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful beachfront property

Posted 16-Oct-2014
Pros: The private beach, the pools, the gardens and the staff service. Buffet breakfast quite good.
Cons: Food served in restaurants can be better. Should provide shuttle service to nearby places & for airport transfers.
Location: Right on the beach. For shopping and eating Bali Collection Mall is next door. Water sports close by.
Lovely property with a private beach, beautiful gardens and lovely swimming pools. Its like a city by itself complete with a night market and everything. The staff is very friendly and efficient and in spite of the property's huge size is available immediately when you need them. Had a great experience staying with our family...very child friendly.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Dubai

Great hotel

Posted 06-Oct-2014
This was my third stay at the hotel. Great location, fantastic pool to relax around and very friendly and helpful staff
5 out of 5
Recommended
for Couples
by A verified travellerfrom Dubai

Great relaxing place

Posted 13-Aug-2014
Pros: Love the pool
Cons: Food and drink a bit pricey and service can be a little slow
Location: Bali collection is just across the road
This was my second visit and of the 4 hotels I have used in the area, this is the best. I will be there again in a few weeks
4 out of 5
Recommended
by dkfrom singapore

Relaxing vacation with family

Posted 11-Aug-2014 on Hotels.com
Nice room with very good services with smiles. Foods was not as good as expected and there were no variations between 3 restaurants available for breakfast. Hotel area is quite big and you can enjoy beach, pool, foods and spa within the hotel. On the other hand, depending on the room you stay, it is very far to reach them. Better to book the room close to the lobby.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Tampa, FL

Perfect for honeymoon

Posted 06-Aug-2014
Pros: Room was excellent. Private pond behind room was awesome & well maintained.
Cons: When placing a room service order the night phone attendant was a little rude.
Location: Everything nearby requires taxi.
Pros: Great food at hotel restaurants. Room service prices are amazingly low for a 5 star hotel. Great variety of food selection. Awesome pools. Cons: The private beach was not great at all. Secluded part of island. Taxi required to go anywhere shopping, sight seeing or to eat out.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Perth, Australia

Lovely hotel with fantastic grounds....

Posted 24-Jul-2014
Pros: We liked everything about this hotel!
Cons: We couldn't find fault....... maybe a swim-up pool bar might be nice.
Location: Much preferred Nusa Dua to Legian and Kuta, and the beach was nicer to. Toll road now open, so easy to reach other places eg. WaterBomb Park etc
Just returned from 5 nights at the Grand Hyatt in Nusa Dua and would highly recommend it. This was our first time at Nusa Dua having spent 2 previous holidays in Legian and we much preferred the calmness of Nusa Dua. We are a family of 4, with 2 kids aged 10yrs and 14yrs - all of whom enjoyed the stay. The hotel was lovely, and the grounds gorgeous. Large grounds and quite spread out, but we liked this as we never felt crowded or swamped by people. Breakfast was delicious with a wide range of cuisine to try, and we ate at the Italien restaurant a couple of time which was also good. Every staff member we encountered was helpful, smiley and polite. The pool(s) area was lovely as was the beach, and the spa just wonderful although quite expensive! We were housed in the West wing which suited us, probably a little further to the pool/beach but nearer to the shopping centre which also has ample restaurants and bars to try. Will defintely be back for another holiday!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Jun-2014
My son was scrached his hand in the swimmin pool. So I think you are need inspection.
5 out of 5
Recommended
for Everyone
by travellerfrom Singapore

Right on the beach, excellent resort.

Posted 11-Jun-2014
No complaints. Our choice don't let us down. Excellent property.
4 out of 5
Recommended
by Mandifrom Sydney

Relaxing stay

Posted 07-Jun-2014 on Hotels.com
Upon arrival we noticed the excellent customer service. We were given a cold cloth and welcome drink. The hotel grounds are extensive and our room was well presented. The bed was a bit too hard though., but other than that we were impressed with the room size and the bathroom was excellent. The pools were really nicely set out and the beach was right on the doorstep. Breakfast was great with a good selection of both Asian type and western type foods. The service was once again excellent. I was disappointed that the wifi wasn't constant throughout the hotel and there were a lot of drop outs, also the business centre was not available but we were given a laptop to use in the lobby, a bit noisy with children running around though. We took advantage of the dinner deal at the Italian restaurant, which was good quality. The location is excellent right next to the small shopping and dining complex, there is also a nice walkway along the beach front. We used kriya spa and were disappointed it was being serviced so no nice water feature upon entry but we were given a discount and the spa staff were excellent.