2/10 Terrible
Yi
9 Mar 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a successful booking and payment for a room at the Devani Villa Resort. However, the hotel staff contacted me and informed me that their rooms were fully booked. They instructed me to cancel the booking through Expedia and receive a full refund. I spent a long time on the chat with Expedia agents, but every time they called the hotel, there was no response.
I never checked into the hotel but paid for two nights. However, nobody followed up with me to resolve the issue. This is not my problem as the hotel's fault, and It is frustrating to have to deal with this kind of mess. Dewani Villa Resort You should contact expedia and solve this issue this time, Ive spent so much energy on it. No one give me a answer. II just need a full refund for my hotel booking which I never stayed at.