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Reviews of Bliss Surfer Hotel by Tritama Hospitality

4 out of 5
Bliss Surfer Hotel by Tritama Hospitality
Jl. Sriwijaya No. 88, Legian, Bali

Reviews

8.6

Excellent

Rating 10 - Excellent. 204 out of 461 reviews" "
Rating 8 - Good. 201 out of 461 reviews" "
Rating 6 - Okay. 41 out of 461 reviews" "
Rating 4 - Poor. 10 out of 461 reviews" "
Rating 2 - Terrible. 5 out of 461 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, good value, comfortable.
The staff are fantastic, were extremely friendly to our 5 year old son. everyone was always up for giving him high 5's. Room was tidied daily. The mango daquiri are decent and cheap! The pool is very close to the rooms beside it (they can step straight into it, which was a little off putting at first. But other than that not worth the worry. Breakfast could use some extra options, but what they do serve is yum, and the egg station is excellent. Would recommend for the staff and comfort alone. Good value for money we spent
Stayed 5 nights in Dec 2023
Response from YESSY PRASISTA on 23 Feb 2024
Aloha Ben,Thank you for your review and for choosing Bliss Surfer Hotel by Tritama Hospitality. We’re glad to hear that you're happy with our service. We constantly strive to improve, so any additional feedback you can provide would be greatly appreciated. We look forward to welcoming you again With Blissful Wishes,Bliss Surfer Hotel by Tritama Hospitality

8/10 Good

Elina

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Dec 2023

10/10 Excellent

ilker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location for walking and exploring is perfect
Stayed 12 nights in Nov 2023

8/10 Good

Sokun

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in great location
Location very good, staff helpful. Rooms very comfortable. Things for improvement: sheets & towels to be changed more regularly for longer stays
Stayed 4 nights in Aug 2023
Response from EFRI SIREGAR , FRONT OFFICE MANAGER on 7 Oct 2023
Aloha MR.David Thank you very much for choosing Bliss Surfer Hotel during your recent visit in Bali and taking the time to share your experience of your recent stay. It's great pleasure very much to hear that you had an enjoyable stay experience with us and highlighting our sheets & towels to be changed more regularly for longer stays.Thank you very much again for staying with us and looking forward to welcome you back in the next holiday.With Blissful wishes

4/10 Poor

salvatore

Disliked: Staff & service, property conditions & facilities
very noisy even with doors and windows closed. had to ask for bed sheets to be changed and had to ask continually for towels very limited breakfast,
Stayed 13 nights in Jul 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptional, great start to a trip. Nice to arrive and see so many friendly staff. Property is kept clean and rooms were in great shape. Comfortable bed and nice bathroom. Would stay again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Natasha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We truely enjoyed our 10 night stay here. As soon as we arrived we were made to feel welcome. The staff were amazing, always available and gave great suggestions on where to visit, always engaging in conversation which made us feel very comfortable. I found this hotel to be walking distance to restaurants and night life (garlic lane being a popular spot) but it’s not too central so it was in a nice and quiet spot at night, which was great for our young kids. The rooms where a great size for 5 of us and the beds where very comfortable and well sized. Thank you, we will be back
Stayed 10 nights in Jun 2023

4/10 Poor

Clinton

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Check in was easy. Room was dirty, towels weren't changed in 5 days, no soaps provided, nothing was replenished except water, cups/glasses weren't cleaned. Bed wasn't made properly. Breakfast was below average. Fridge in room didn't get cold only cool.
Stayed 4 nights in Jun 2023

8/10 Good

Roman, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meets expectations

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff were absolutely wonderful, our room was maintained with exceptional care, awesome place to stay, within walking distance to markets and beach.
Stayed 11 nights in Feb 2023

6/10 Okay

Hassan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The restaurant staffs were very friendly they treated us like family.. the service of Cintya,April,Nyommon the manager,Windu and Magendra was top. They wauted for us nightly until 12 am to finish our dinner eventhough the restaurant closes at 11 pm. We will miss you guys. Dian the hitel manager was very helpful in many wats too The hotel pictures on the app were too old . The hitel needs a lot of repairs and upgrading Many 5hanks to the rooms cleaners . Very professional.
Stayed 14 nights in Jan 2023

10/10 Excellent

Ettore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly. They try their best to help you.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Great central location allows you to walk to most places. Located near Legian foodcourt which is great for its choice of. I don and western food ..and cheap. Convenience store next door with teller machine. Staff incredibly friendly and helpful. Decor a little tired and dated, but rooms are large and clean and have a rear balcony. Breakfast choice limited but fine. Large clean pool and nice bar area. Value for money is outstanding
Stayed 7 nights in Oct 2022

4/10 Poor

Monique

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Terrible wifi, tv reception non-existent, lots of overdue maintenance on quirky surf board theme. Cannot recommend though cleN.
Stayed 7 nights in Aug 2022
Response from Agung on 9 Oct 2022
Aloha Monique,First of all, we'd like to thank you for taking your time providing your feedback on Expedia. We really appreciate your feedback toward us.Please accept our sincere apologies for any inconvenience caused.We really regret knowing that you were dissatisfied with some aspects of your stay. I have shared and followed up your feedback of dissatisfaction to our team for improvement of our services as preventive effort and hopefully could meet guests expectation.We hope that we will have an opportunity to welcome you back to our property on your next visit to Bali in the future, please do not hesitate to contact us info@blisssurferhotel.com or contact me directly through e-mail manager@blisssurferhotellegian.com as I will be delighted to personally assist you with all the arrangements.Thank you and looking forward to serving you better.With blissful wishes,Agung MahayanaHotel Manager

10/10 Excellent

Jamie, Adelaide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so nice to stay here... the staff as always were brilliant
Stayed 7 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2020
Response from ADI ADNYANA ASST. FRONT OFFICE MANAGER on 24 Feb 2020
Aloha Anonymous, Thank you for your kind review and look forward to welcome you back in the near future

10/10 Excellent

Eugenio, Chile

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel and I feel like in home. The staffs are friendly, kind and cheerful
Stayed 4 nights in Feb 2020
Response from ADI ADNYANA ASST. FRONT OFFICE MANAGER on 24 Feb 2020
Aloha Eugenio, Thank you very much for choosing Bliss Surfer Hotel during your recent visit in Bali and taking the time to share your experience of your recent stay. It's great pleasure very much to hear that you had an enjoyable stay experience with us and highlighting our warmly staff with extremely courteous and friendliness.Thank you very much again for staying with us and looking forward to welcome you back in the next holiday.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth and location of the property is also very good. Near enough to be able to walk everywhere but also slightly removed from the main centre to make it nice and quiet.
Stayed 1 night in Jan 2020
Response from Adi on 31 Jan 2020
Aloha, Thank you for sharing your travel experience at Bliss Surfer Hotel. We are pleased to hear that you had a great time and enjoyed holiday. Thank you again for taking the time to provide your feedback on our page and we look forward to serving you again soon. With blissful wishes, ADI ADNYANA ASST. FO MANAGER

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and great
Great place to stay with big pool. Staff very friendly. Clean.
Stayed 8 nights in Jan 2020
Response from Adi on 31 Jan 2020
Aloha Julie, Thank you very much for taking the time to write such a terrific review! We are all pleased to hear that we have successfully exceeded your expectations and that you enjoyed your stay at Bliss Surfer Hotel. We certainly hope that future plans will bring you back to stay with us for another exceptional experience. With blissful wishes, ADI ADNYANA ASST. FO MANAGER

10/10 Excellent

Kelvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Star of Legian
Amazing place!!
Stayed 3 nights in Dec 2019
Response from Adi on 31 Jan 2020
Aloha Kelvin, Thank you very much for choosing Bliss Surfer Hotel during your recent visit in Bali and taking the time to share your experience of your recent stay. It's great pleasure very much to hear that you had an enjoyable stay experience with us. Thank you very much again for staying with us and looking forward to welcome you back in the next holiday. With blissful wishes, ADI ADNYANA ASST. FO MANAGER

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I rate this 4 star. Beautiful place, central location. Fantastic service and staff
Stayed 9 nights in Nov 2019
Response from Adi Adnyana on 26 Dec 2019
Aloha Michelle, Thank you for your rating and excellent feedback. We are waiting for your next visit at Bliss Surfer Hotel. With blissful wishes, ADI ADNYANA ASST. FO MANAGER

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Adi on 20 Dec 2019
Aloha, Thank you for your rating. With blissful wishes, ADI ADNYANA ASST. FO MANAGER

10/10 Excellent

sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay on a budget
Hotel is a little old. But great location, nice and quiet and still in walking distance to everything, staff are very friendly, food is nice, rooms are good, verandah overlooks the pool. Will stay there again
Stayed 10 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcoming staff after a long flight - much appreciated
Stayed 1 night in Nov 2019
Response from Adi Adnyana on 26 Nov 2019
Aloha, Thank you for sharing your travel experience at Bliss Surfer Hotel. We are pleased to hear that you had a great time and enjoyed holiday. Thank you again for taking the time to provide your feedback on our page and we look forward to serving you again soon. With blissful wishes, ADI ADNYANA ASST. FO MANAGER

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money! Nice size rooms and everything worked the way it should.
Stayed 10 nights in Oct 2019
Response from Adi on 11 Nov 2019
Aloha, Thank you for sharing your travel experience at Bliss Surfer Hotel. We are pleased to hear that you had a great time and enjoyed holiday. Thank you again for taking the time to provide your feedback on our page and we look forward to serving you again soon. With blissful wishes, ADI ADNYANA

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliest Staff, great location.
My husband and I booked Bliss Surfer for a quick low budget stay in Bali and absolutely loved the location, staff, food and cleanliness of the room. The resort could probably do with some maintenance if you look very closely, but overall it was a great getaway. Thank you to the beautiful staff.
Stayed 7 nights in Oct 2019
Response from Adi on 11 Nov 2019
Aloha Michael, On behalf of the team, allow me to thank you for your detailed and wonderful feedback of your recent experience. It was an honor for us to serve you and happy to hear that you enjoyed the services as well as the facilities. Your excellent feedback is greatly appreciated and is a direct reflection of a great team that works in providing an unforgettable experience for our guests. We all look forward to welcoming you back to our hotel in near future. With blissful wishes, ADI ADNYANA

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good and not bad.to improve in breakfast and same every day.
Stayed 4 nights in Oct 2019
Response from Adi on 16 Oct 2019
Aloha, Thank you for kind review and valuable feedback, I will share to related department for improvement and look forward to welcome you back in the future with your family. With blissful wishes, ADI ADNYANA ASST. FO MANAGER

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Always amazing. The staff make me feel as though I’m home, especially April and Nyoman. I will always come back here to stay. All the staff are happy and polite. Thank you!
Stayed 2 nights in Oct 2019
Response from Adi on 16 Oct 2019
Aloha Tania, On behalf of the team, allow me to thank you for your detailed and wonderful feedback of your recent experience. It was an honor for us to serve you and happy to hear that you enjoyed the services as well as the facilities. Your excellent feedback is greatly appreciated and is a direct reflection of a great team that works in providing an unforgettable experience for our guests. We all look forward to welcoming you back to our hotel in near future. With blissful wishes, ADI ADNYANA ASST. FO MANAGER

10/10 Excellent

JINHEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Adi on 27 Sept 2019
Aloha Jinhee, Thank you for your rating With blissful wishes, ADI ADNYANA ASST. FO MANAGER

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2019
Response from Adi on 12 Sept 2019
Aloha Harold, Thank you for your rating to our hotel. Hope to meet in the next vacation. With blissful wishes Adi Adnyana Asst. Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Adi on 5 Sept 2019
Aloha, Thank you for your rating, With blissful wishes Adi Adnyana Asst. Front Office Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the center of Legian this hotel was all i ask for.
Stayed 8 nights in Aug 2019
Response from Adi on 22 Aug 2019
Aloha, Thank you for your kind review and look forward to welcome you back in the near future With blissful wishes Adi Adnyana Asst. Front Office Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very friendly very helpful i go here every time we visit bali
Stayed 5 nights in Aug 2019
Response from Adi on 14 Aug 2019
Aloha, Thank you very much for choosing Bliss Surfer Hotel during your recent visit in Bali and taking the time to share your experience of your recent stay. It's great pleasure very much to hear that you had an enjoyable stay experience with us and highlighting our warmly staff with extremely courteous and friendliness. Thank you very much again for staying with us and looking forward to welcome you back in the next holiday. With blissful wishes, Adi Adnyana Asst. Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2019
Response from YULI Ecommerce on 26 Jun 2019
Aloha Anonymous, Thank you for your rating. With blissful wishes,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything! The staff was very friendly the room clean the breakfast very good with many choices. Nothing i didn’t like
Stayed 6 nights in May 2019
Response from Titin on 29 May 2019
Aloha Anonymous, Thank you for your amazing review and perfect rating to us. Look forward to welcome you back in the future with your family and friends at Bliss Surfer Hotel Bali. With blissful wishes Titin Asst. Front Office Manager.

4/10 Poor

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Really enjoyed the theme of the property it was inviting and interesting
Stayed 1 night in May 2019
Response from Titin on 29 May 2019
Aloha Anonymous, Thank you for time to share your recent stay with us and look forward to welcome you back soon at Bliss Surfer Hotel Bali. With blissful wishes Titin Asst. Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cosy
It's the second time I stayed here and it is better than the first. The pool has been upgraded and there are now lagoon rooms available. Also the WiFi is stronger and the breakfast buffet is reasonable at 7 Aud net. I'll stay again for sure. 😊
Stayed 10 nights in Apr 2019
Response from Titin on 8 May 2019
Aloha Anonymous, Thank you for your perfect review and your loyalty to Bliss Surfer Hotel Bali. l Look forward to welcome you back in the near future with your family. With blissful wishes Titin Asst. Front Office Manager.

4/10 Poor

Alihossein

Liked: Staff & service
Disliked: Cleanliness, room comfort
The bathroom has many problems. The room and furniture are not clean well. After I paid extra money for late check out they said it has some terms and conditions but you have to pay huge money again. When I took a shower the room filled with water splash. The room floor become wet.
Stayed 1 night in Apr 2019
Response from Titin on 24 Apr 2019
Aloha Alihossein, Thank you for taking time to give review following your recent stay at Bliss Surfer Hotel. We regret to learn that your experience during your stay was falling short of your expectations. Please accept our sincerest apologies for the inconvenience you have had. I surely will convey your concerns to the respective departments for further development. I wish this situation will not mar your whole impression of the hotel and hopefully you will give us a chance in the future. With blissful wishes Titin Asst. Front Office Manager.

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
The location is not good at all! Far from shopping, grocery, ocean. Food is really bad. Never try their dinner Barbeque buffet it is disgusting and nothing to choose! Staff has average english and not helpful. the people looking at tourists as money. 90% of people staying at this hotel was South Asians (Indonesians or any other similar nations).
Stayed 4 nights in Apr 2019
Response from Titin on 8 May 2019
Aloha Anonymous, Thank you for sharing your review about your recent stay in at Bliss Surfer Hotel. We regret to learn that your stay was falling short of your expectations. As you may know that our location close to Kuta Beach, Legian & Kuta Shopping centre. Food quality and hygiene are our priority before serve it to customer. Please accept our sincerest apologies for the inconvenience you have had and I wish this situation will not mar your whole impression of the hotel and hopefully you will give us a chance in the future. With blissful wishes, Titin Asst. Front Office Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Rooms were nice, bed was comfortable. Room was serviced daily. Breakfast was filling and plentiful.
Stayed 10 nights in Mar 2019
Response from Titin on 8 May 2019
Aloha Anonymous, Thank you for your amazing review and look forward to welcome you back in the near future with your family. With blissful wishes Titin Asst. Front Office Manager.

8/10 Good

Verified traveller

Stayed 8 nights in Feb 2019
Response from Titin on 24 Apr 2019
Aloha Anonymous, Thank you for your rating, With blissful wishes Titin Asst. Front Office Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Titin on 31 Jan 2019
Aloha Anonymous, Thank you for your rating to us and look forward to welcome you back at Bliss Surfer Hotel. With blissful wishes, Titin Asst. Front Office Manager.

8/10 Good

Nur Hanna

It was an amazing place to stay for a short trip with my partner. Love the location as well. Staff were friendly and helpful. But was slightly disappointed with the aircon. It didn’t make the room as cold. We didn’t wanna call in about it as me and my partner were too lazy to shift room. So we dealt with it. Other than that, amazing stay!
Stayed 3 nights in Nov 2018
Response from Titin on 29 Nov 2018
Aloha Nur Hanna, Thank you for your kind review and compliment to our location also staff. Please accept our sincere apologies for the inconvenience in regards of our Air Conditioner didn't working properly during your stay and we will do our best for improvement. Once again, thank you and look forward to welcome you back at Bliss Surfer Hotel. With blissful wishes, Titin Asst. Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018
Response from Titin on 29 Nov 2018
Aloha Anonymous, Thank you for your rating, With blissful wishes, Titin Asst. Front Office Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bali
All good
Stayed 4 nights in Oct 2018
Response from Titin on 12 Nov 2018
Aloha James, Thank you for your kind review, With blissful wishes, Titin Asst. Front Office Manager

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great experience, but the best part is the people who work there!
Stayed 1 night in Oct 2018
Response from Titin on 31 Oct 2018
Aloha Anna, Thank you for your kind review and we looking forward to welcome you back in the future. With blissful wishes, Titin Asst. Front Office Manager.

2/10 Terrible

Brian, Sydney

Disliked: Room comfort
Terrible Stay
Noisy school next door impossible to relax by the pool Roosters crowing early morning and night beds uncomfortable constant doors been slammed and trolleys in corridors worst stay not relaxed pay the extra and stay somewhere else do not know how it got all the reviews.
Stayed 7 nights in Oct 2018
Response from Titin on 30 Oct 2018
Aloha Brian O, Thank you for sharing your review about your recent stay in at Bliss Surfer Hotel. We regret to learn that your stay was falling short of your expectations due to noisy of School and Rooster every morning. However, this issue was not our standard service and out of our control. I had share your feedback regarding the trolleys moving to related department for further development. Concerning to the guest convenience we need to remove the Palms pool, we did inform all of our guest regarding this issue two days in advance, so they can changed their activities. Probably, have half day tour or shopping around Bali. Please accept our sincerest apologies for the inconvenience you have had and I wish this situation will not mar your whole impression of the hotel and hopefully you will give us a chance in the future. With blissful wishes, Titin Asst. Front Office Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and value. Even though it is non-smoking, I had a room where the previous occupants definitely smoked. They were able to change my room for me though and my second room was great.
Stayed 4 nights in Oct 2018
Response from Titin on 24 Oct 2018
Aloha, Thank you for sharing your review about your recent stay in at Bliss Surfer Hotel and we look forward to welcoming you back again soon. With blissful wishes, Titin Asst. Front Office Manager.

8/10 Good

Verified traveller

Liked: Staff & service
Value for money .
Overall the Bliss Surfer Hotel rated well with me based on the price. The only negative was the primary school next door, building site and sound of roosters early in the morning as I’m not a morning person.
Stayed 5 nights in Sep 2018
Response from nancy on 3 Oct 2018
Aloha Anonymous, Thank you for the feedback. We do apologize for your inconvenience regarding roosters and schools. If we know this issues earlier we can allocate your room away from disturbing noises in the morning. but we so grateful you still choose to stay with us. hope to see you again and we can give better service in the future.