Expedia booking included breakfast; however, at check-in the hotel stated breakfast was not included – despite explicitly stating breakfast included on the Expedia reservation. Wasted time sorting this at check-in, at breakfast and again at check-out because lack of communication between hotel reservations (who confirmed I did not need to pay for breakfast per my reservations) and the rest of the staff…
Me and my girlfriend stayed over the weekend on the Fairmont, we had an amazing time. We tried not to leave the room (King), because we felt so good there! The service and hotel staff were outstanding. I recommend.
Juan from Tbilisi, Georgia
Fairmont Baku: part of the iconic Flame Towers complexA breathtaking addition to the Baku skylineAt the intersection of …More
Arriving at 03:00am as usual in Baku the reception staff are alert and attentive. The computer systems were 'down' so the room key allocation was a little confused. Accompanied by a porter I entered the room I was allocated to be greeted by shouts from the person who was already in there and fast asleep. Not a great start, and the porter found it amusing which was a worry. Finally arriving in the correct room at 04:00am the internet did not work but I was assured it would be fixed in about 5 minutes. Obviously at 04:45 I stopped trying (it still wasn't working) and went to sleep. I have stayed there many times but this experience leads me to think about trying a different hotel the next time. On my first visit to Baku this was the only decent hotel in the city but there are plenty of them now, competition which this place doesn't seem to take as any motivation to sharpen themselves up.
Graham from Brighton
A 159 room luxury Hyatt Regency Hotel, conveniently located by the Hyatt International Center, within 10 minutes walk to the …More
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