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Reviews of Austin Hotel Baku

3 out of 5
Austin Hotel Baku
58 Nizami Street, Baku

Reviews

7.8

Good

Rating 10 - Excellent. 11 out of 29 reviews" "
Rating 8 - Good. 9 out of 29 reviews" "
Rating 6 - Okay. 4 out of 29 reviews" "
Rating 4 - Poor. 3 out of 29 reviews" "
Rating 2 - Terrible. 2 out of 29 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

5.0/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Nivedita Gangay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

4/10 Poor

John Hedley, Selby

Liked: Staff & service, property conditions & facilities
The property is centrally located and a perfectly fine hotel, even without the benefit of a lift/elevator. Unfortunately, the hotel neighbours a very noisy nightclub, the thumping music from which kept me awake every night until the very early morning hours. Not great when you have an early excursion the next day. The room was fine and generally clean though the bed linen did have an obvious tobacco odour. So central and value for money but not perfect.
Stayed 5 nights in Nov 2022
Response from Nigar Hasanova on 21 Nov 2022
Thank you for choosing us and staying with us!We were happy to see you, and we apologies about that things made you unhappy, but we will be happy to see you again in Austin!

2/10 Terrible

KENTO

Stayed 6 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
This hotel has a very hard stairs. If your room in the 3rd floor, then you have to climb! Breakfast was not good at all, same poor menu every morning. One of the reciption personnel was very body in the way she's talking to customers. Location is very good and close to center of Baku
Stayed 3 nights in Aug 2018

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in central Baku
Great central location, and nice amenities. This place was extremely comfortable! The only thing that could be an issue for some is the lack of elevator. We stayed on the 3rd floor and didn’t mind climbing the stairs though. Breakfast is also included which was a nice perk.
Stayed 1 night in Jul 2018
Response from Sevda GM on 24 Aug 2018
Dear Christine thank you very much for the feedback, we are very pleased, that you liked our hotel. We are hope to see you again.

10/10 Excellent

is, new jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location and big and comfortable rooms, very cleen
Stayed 6 nights in Jun 2018
Response from Sevda GM on 24 Aug 2018
Dear Christine thank you very much for the feedback, we are very pleased, that you liked our hotel. We are hope to see you again.

10/10 Excellent

ugur, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Close to the City Center
I would like to Stay Again Specially Thanks a lot for front Manager Mrs Lili She was so helpfull ..
Stayed 1 night in Dec 2017

4/10 Poor

Pelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Broken promises and disappointing service
When booking the hotel I was informed there would be a sauna and a pool. When inquiring at the hotel I was informed that there was in fact no such thing. The breakfast buffet was disappointing; - The "fresh" fruits and vegetables were clearly old and dry, - The scrambled eggs and other "warm" food at the buffet were lukewarm at best - with the center of my first mouthful being outright cold - even the juice was sub-standard Compared to other hotels I have tried in Baku, the food and service at Austin was below service. Guests might also want to pay attention to the fact that the hotel reception is on the second floor - and there is no lift. So luggage will have to be carried up by... yourself.
Stayed 5 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel not overly busy and well located
2nd stay here, I like where it's located close to local restaurants and away from high numbers of expats. Could do with a better choice at breakfast but I will be staying here again next February

8/10 Good

JM, France

Liked: Cleanliness, property conditions & facilities
Good but service could be better
Bedroom spacious and quiet at night despite they are right above active pedestrian streets. Beds could definitely be better. Good cleaning service. Breakfast : forget about it. Quite poor and almost not drinkable coffee. Better use the coffee shops around. Staff : really depends on the people present. To get a taxi : forget about it, they are very unefficient and disapointing ! 1 hour to get a taxi in center of town is really not acceptable ! Same goes for the taxi fares that are much more expensive than usual. To get advices on a tour around the city or outside in Azerbaijan, just don't count on them, they know absolutely peanuts. You have to do it on your own (which is far from being easy if you don't speak Russian, not to say Azeri). It is a good base hotel very well situated, with kind staff speaking English, but they definitely are far from being a travel agency, so everything that goes beyond the room itself it outside of their competence...

10/10 Excellent

Jozef, Polzela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

4/10 Poor

Hirofumi

Disliked: Amenities, property conditions & facilities
シャワーが途中で水になり、スタッフに伝えたところ対応すると言われたが、その後も同じだったので評価下げた。しかし、おいしい料理を食べられるところを紹介してくださいと頼んだら、店まで案内してくれたところは素晴らしかった。 実に美味かった。
Stayed 2 nights in Jan 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Victoria on 11 Jan 2024
Thank you for staying with us!

10/10 Excellent

Youngkoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

6/10 Okay

Begüm

Travelled with family
Disliked: Cleanliness, room comfort
Asansor yok , hijyen degil kahvalti kotu
Otelde asansor yok sadece merdiven bunu dusunerek secin yer konum Sahane fakat otel pis hic hijyenik degil her yer hali halilar pis ve kokuyor. Personel yardimci ve cana yakin otelin acil tadilat gorup, dip kose temizlenmesi lazim , konumuna yakisan bir otel olmali
Stayed 7 nights in Dec 2022
Response from Nigar Hasanova on 25 Jan 2023
Thank you for choosing our hotel!We are sorry about such a things that disappointed you !Kind wishesHasanova Nigar

10/10 Excellent

jiwool

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Nigar Hasanova on 11 Aug 2022
Dear Guest, Thank You for choosing our hotel Kind wishes, Austin Hotel team

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2022
Response from Nigar Hasanova on 21 Jun 2022
Dear Guest, Thank You for choosing our hotel Kind wishes, Austin Hotel team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Victoria on 26 Oct 2019
Dear Guest, Thank You for Your opinion!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Victoria on 26 Oct 2019
Dear Guest! Thank You for Your opinion!

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good location. Friendly staff. Decent breakfast.
Stayed 2 nights in Jul 2019
Response from VO on 2 Oct 2019
Your opinion is important for us. Thank You !

8/10 Good

HITOSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテルの住所が間違っているので注意
ホテルの住所が間違っているので何とかしてほしい（これはすべてホテル側の責任である）。 レセプションは2Fで、エレベーターがないのでスーツケースはかなり厳しい。 部屋の中の設備は悪くない、周辺は夜遅くまで賑やかだが室内は静か。 コーヒー・テイーサービス、電気ポットあり。 朝食は基本的にcold dishesのみ。 観光、ショッピングに便利。 May 28駅まで徒歩３０分、Heydar Aliyev Centerまで徒歩６０分。
Stayed 2 nights in Jul 2019

2/10 Terrible

GREGORIO

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Horiible relación calidad precio
Es feo, caro, no tiene ascensor y la wifi va fatal
Stayed 3 nights in Jun 2019

8/10 Good

Bjoern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sentral beliggenhet, hyggelig personale
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
街中で便利、清潔、WiFiも問題なし
鉄道駅と旧市街のちょうど中間くらいの位置で便利です。周辺の雰囲気も良い。 スタッフの対応も部屋の清潔度合いも問題なし。
Stayed 1 night in Aug 2017

8/10 Good

Jussi

Liked: Cleanliness, staff & service, room comfort
Good value for money
Hotel is a little bit worn-out but still really good compared to the price. Central location is great. Sauna and gym are really bad.
Stayed 4 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Esa, Finland

Todella positiivinen yllätys.
Todella ystävällistä palvelua. Hotellista tilattu nouto lentokentältä ei oikein onnistunut. Useiden soittojen jälkeen hotelliin, nouto 2h odottelun jälkeen. Kahden tunnin odottelu klo. 04.00 lentokentällä ei mukavaa. Mikäli ongelmia kiivetä jyrkkiä rappusia pitkin huoneeseen kannattaa välttää. Kadulta ensin pari kerrosta vastaanottoon ja siitä kolme kerrosta huoneeseen.