8/10 Good
Gail
Travelled with partner
21 Apr 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a mixed bag experience bc the hotel is in the process of updating/renovating the entire hotel. I believe once completed (we stayed April 13 & 14, 2024) it will be a stellar location. Our room was very clean and appeared newly done. Rm was away from any roads and was very quiet, no outside noise and only heard people when they walked by our door. I did not know that a standard Queen room would not include a refrigerator or microwave. It had 2 desk chairs but no desk, no luggage rack so difficult to open luggage except on the bed. We pushed the 2 desk chairs together to open one roll-on suitcase. Front office said new racks were expected any day. The deadbolt didn't lock; when the power went off then on, we couldn't get the clock time to reset; the TV remote would not control the sound or mute so it was too loud when we checked in later in evening so we didn't watch it until the next day when a young man replaced the remote for us (very quickly!).Check in was quick and efficient after short line was caught up when receptionist returned from bathroom break. (Not his fault if short staffed and many check in at once:) Be aware the drive way into the hotel is not easy to locate on a busy corner between an ARCO station and Arby's Roast Beef business. The Mexican restaurant on the same corner is worth the easy walk from the hotel. You can also walk to the Buck Owens Crystal Palace music house & restaurant when it is open. The outside hallways and bannisters needed cleaning.
Gail
Stayed 2 nights in Apr 2024