Desk, free WiFi, bed sheets

Reviews of Baymont by Wyndham Bakersfield

2 out of 5
Baymont by Wyndham Bakersfield
1030 Wible Road, Bakersfield, CA

Reviews

4.8
Rating 10 - Excellent. 37 out of 373 reviews" "
Rating 8 - Good. 58 out of 373 reviews" "
Rating 6 - Okay. 60 out of 373 reviews" "
Rating 4 - Poor. 50 out of 373 reviews" "
Rating 2 - Terrible. 168 out of 373 reviews" "

5.0/10

Cleanliness

5.6/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty, it was a non-smoking room - however it was penetrated with the smell of tobacco, the curtain was falling and it had multiple holes, the toilet's seat was dirty and penetrated, the main door for the room had been broken into. The outdoors - there was people smoking and seemed that they lived there. We spoke to management and nothing was said, literally. We checked out within one hour of being there and a refund was denied. We kept pictures.
Stayed 1 night in Apr 2024

2/10 Terrible

Destin, Bakersfield

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The night before checking out the roof was leaking. They gave us another room but the room wasn’t not prepared for guest. The tv didn’t work nor was there a remote for, one pillow without at pillow case and no blankets on the bed. They had the lobby closed so they had guest sitting out in the cold rain waiting to be roomed all in all it was a horrible stay
Stayed 3 nights in Apr 2024
Response from sam on 13 Apr 2024
Thank you for taking the time to share your experience with us. We deeply apologize for the inconvenience you faced during your stay. It's disheartening to hear about the issues with your room and the delay in accommodating you properly.We understand the importance of a comfortable and hassle-free stay, and we regret that we fell short of meeting your expectations. Rest assured, we take your feedback seriously and will use it to improve our services.Please accept our sincerest apologies for the inconvenience caused. We would appreciate the opportunity to make it right. Thank you Sam Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and fast. cleanliness is pretty good. would recommend for a quick night in.
Stayed 1 night in Mar 2024
Response from sam on 13 Apr 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our property to be clean and that you had a pleasant and efficient stay with us.Your recommendation means a lot to us, and we're thrilled that you would consider us for a quick night in. We strive to provide all our guests with a comfortable and enjoyable experience, and we're pleased to know that we met your expectations.If you ever find yourself in the area again, we would be honored to welcome you back for another stay. Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable.Thank you for choosing us, and we look forward to hosting you again soon!Warm regards,

10/10 Excellent

Silvestre, Santa Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of housekeeping thank you!!!!
Stayed 3 nights in Mar 2024
Response from sam on 13 Apr 2024
Dear Silvestre Thank you so much for your glowing review and perfect rating of five out of five! We are thrilled to hear that you had such a wonderful experience during your stay with us.Your satisfaction is our top priority, and we are delighted that you found our property to be clean and comfortable. We strive to provide all our guests with a memorable and enjoyable stay, and we are thrilled that we were able to exceed your expectations.We greatly appreciate your support and kind words. It means the world to us and serves as motivation to continue providing excellent service to all our guests.We look forward to welcoming you back for another fantastic stay in the future. If you have any further feedback or requests, please do not hesitate to let us know. We are here to ensure that your next experience with us is just as exceptional as the last.Warm regards,Sam Manager

2/10 Terrible

Rebekah

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I pulled into this property wondering what dimension I had just entered. It was super sketchy. Looked NOTHING like the pictures listed on your site. Looked more like a severely run down halfway house. Garbage everywhere outside. Legitimately no locks on some of the doors. Like homeless people lived there . Happy so submit photos I took from my car before fleeing away in fear to find a safer location and better hotel. I didn’t even leave my car to go inside it was that dangerous feeling.
Stayed 1 night in Mar 2024
Response from sam on 13 Apr 2024
Dear Rebekah HattoonThank you for bringing your concerns to our attention. We are deeply troubled to hear about your experience and sincerely apologize for any discomfort or concern caused.We strive to provide a safe and welcoming environment for all our guests, and it's disheartening to learn that we fell short of this standard during your visit. Rest assured, we take your feedback seriously and are actively investigating the discrepancies between the property as advertised and its actual condition.Your safety and peace of mind are our top priorities, and we are taking immediate steps to address any security issues and improve the overall appearance and cleanliness of our property. We would be grateful if you could share the photos you mentioned, as they will assist us in identifying areas for improvement.We understand that regaining your trust may take time, but we hope you will consider giving us another chance to provide you with the quality experience you deserve. If you would be willing to discuss your experience further or provide additional feedback,Once again, we apologize for the distress caused and appreciate your patience and understanding.Warm regards,Sam, Manager

6/10 Okay

Xingruo

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property feels pretty old, although it's clean enough for the price.
Stayed 1 night in Mar 2024
Response from Sam on 13 Apr 2024
Dear XingruoThank you for taking the time to share your feedback with us. We greatly appreciate your understanding and patience as we undergo our remodeling process.We understand that the property may appear a bit dated at the moment, but we assure you that we're working diligently to modernize and improve every aspect of our accommodations. Your comfort and satisfaction are our top priorities, and we're committed to creating a more enjoyable experience for all our guests.We're glad to hear that you found the property clean and that you appreciated the value of the price. Your positive comments motivate us to continue our efforts to enhance the overall quality of our establishment.We're excited about the upcoming changes and upgrades, and we hope to have the opportunity to welcome you back in the future so that you can experience the transformation firsthand.If you have any further feedback or suggestions, please don't hesitate to reach out to us. We value your input and strive to make every guest's stay as pleasant as possible.Warm regards,Sam Manager

2/10 Terrible

Kellae

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We left 10 minutes after arriving. Door lock didn't work properly, room has overwhelming smell of cleaner, property was unsafe and no one came to the window when we wanted to leave.
Stayed 1 night in Mar 2024
Response from sam on 13 Apr 2024
Dear KellaeWe sincerely apologize for the distressing experience you encountered during your brief visit to our property. Your safety and comfort are of utmost importance to us, and it's disheartening to learn that we failed to meet your expectations.We deeply regret the issues you experienced with the door lock and the overwhelming smell of cleaner in your room. Please know that we take maintenance and cleanliness very seriously, and we will investigate these matters immediately to ensure they are addressed promptly.Regarding your concerns about the property's safety and the lack of response when you attempted to leave, we are deeply troubled by this and are actively reviewing our procedures to prevent such incidents from occurring in the future. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to making the necessary changes to ensure a safe and welcoming environment for all our guests.We understand that you may not wish to return to our property after this disappointing experience, but we would be grateful for the opportunity to make amends and regain your trust. If you would be willing to provide further details or discuss your experience in more depth, please don't hesitate to contact our management team directly at [management's contact information].Once again, we apologize for the inconvenience and frustration caused, and we appreciate your understanding and patience.Sam Manager

10/10 Excellent

Silvestre, Santa Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from sam on 13 Apr 2024
Dear Silvestre Thank you so much for your glowing review and the perfect rating! We're thrilled to hear that you had such a positive experience during your stay with us.At Baymont Bakersfield, we strive to provide exceptional service and a comfortable environment for all our guests, and it's wonderful to know that we succeeded in meeting your expectations.Your feedback means the world to us, and we truly appreciate your support and encouragement as we continue our remodeling efforts. We're committed to creating an even better experience for our guests in the future, and your kind words only fuel our motivation to do so.We hope to have the pleasure of welcoming you back again soon for another five-star stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Sam Manager

10/10 Excellent

Silvestre, Santa Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sam on 13 Apr 2024
Dear Silvestre AmaroThank you so much for your fantastic rating! We're thrilled to hear that you had such a wonderful experience during your stay with us.Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. It's truly rewarding to know that you enjoyed your time at our hotel.We appreciate your kind words and your recommendation. If you ever find yourself in the area again, we would be honored to welcome you back for another exceptional stay.Warm regards,Sam

10/10 Excellent

DARYNA

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from sam on 13 Apr 2024
Dear DarynaThank you so much for your fantastic rating! We're thrilled to hear that you had such a positive experience during your stay with us, despite our ongoing remodeling efforts.Your perfect score means the world to us and serves as a testament to the hard work and dedication of our team. We're delighted that you found our property to be clean and that you appreciated the value we offer.As we continue with our renovations, we're committed to maintaining the high standards that earned us your top rating. We can't wait to unveil the improvements and enhancements that will make your next visit even more enjoyable.Thank you again for choosing to stay with us, and we look forward to welcoming you back for another five-star experience in the future!Warm regards,Sam Manager

8/10 Good

Silvestre, Santa Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything it just good this week they are doing a lot of remodeling in the hotel they are doing great with the new rooms I did get one yet but end it’s good
Stayed 3 nights in Feb 2024
Response from sam on 13 Apr 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you've noticed the remodeling efforts taking place at our hotel and that you're impressed with the progress so far.Our team has been working hard to enhance our facilities and create a more comfortable and enjoyable experience for our guests, and it's rewarding to hear that our efforts are being recognized.We're glad that you're looking forward to experiencing one of our new rooms soon, and we're confident that you'll find it to be a great addition to your stay.If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back soon!Warm regards,

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from sam on 13 Apr 2024
Dear Bryan We are truly sorry to learn that your experience at our property fell so far below your expectations, resulting in a one-star rating. Please accept our sincerest apologies for any discomfort or dissatisfaction you encountered during your stay.Your feedback is extremely important to us, and we take it very seriously. We understand that our property's current condition, amidst ongoing renovations, may have contributed to your disappointment. Rest assured, we are actively addressing the issues you've raised to ensure that future guests do not encounter similar challenges.We would greatly appreciate the opportunity to discuss your concerns in more detail and learn how we can make amends for any shortcomings. Please don't hesitate to reach out to us directly so that we can address your specific issues and work towards a resolution.Once again, we apologize for any inconvenience you experienced and hope to have the chance to regain your trust in the future.Warm regards,Sam

8/10 Good

Silvestre, Santa Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had was that the smoke detector was going off two days at night. They were fixed but still was an issue.
Stayed 3 nights in Feb 2024
Response from sam on 13 Apr 2024
Dear Silvestre Thank you for sharing your feedback with us, and we sincerely apologize for the inconvenience you experienced with the smoke detector during your stay. Your comfort and safety are of the utmost importance to us, and we regret any disruption this may have caused.We're glad to hear that our team promptly addressed the issue and fixed the smoke detector. However, we understand that the recurrence of the problem was frustrating for you, and for that, we are truly sorry.Rest assured, we will investigate the matter further to ensure that similar issues are prevented in the future. Your feedback helps us identify areas for improvement, and we are committed to taking the necessary steps to address them.We appreciate your understanding and patience during this time, and we hope that despite this inconvenience, you were still able to enjoy your overall stay with us. If there is anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to us directly.We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,Sam

2/10 Terrible

Melvin Antonio

Stayed 2 nights in Aug 2023
Response from Guest Relations Specialist on 4 Sept 2023
Hi Melvin Antonio! We appreciate that you have taken the time to let us know how you perceived our accommodations. It's our primary goal to ensure that you receive the best lodging experience, and we wish to let you know that your rating is extremely important to us. It is always our goal to give you a 5-star experience and we apologize for failing to do so. We hope that you'll give us another chance to change your perception of our hotel.

4/10 Poor

Eric

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding sheets and pillow cases were dirty. Restroom wwas dirty. Night staff no customer service at all and did not help
Stayed 2 nights in Aug 2023
Response from Guest Relations Specialist on 13 Aug 2023
Hi Eric! Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is through feedback like yours that we are able to quickly address housekeeping issues that would allow such a situation to occur. Rest assured that our housekeeping staff is held to a very high standard and that your comments are being addressed.

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this to anyone. There was no shower head. The entire place was gross. Looks like they barely cleaned. And thats just a few of the many issues.
Stayed 2 nights in Aug 2023
Response from Guest Relations Specialist on 12 Aug 2023
Hi Chris! Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is through feedback like yours that we are able to quickly address housekeeping issues that would allow such a situation to occur. Rest assured that our housekeeping staff is held to a very high standard and that your comments are being addressed. If your room was not cleaned according to these standards, we hope you will accept our sincerest apologies for the oversight. We do hope that you'll change your mind about seeking out new accommodations in the area and withholding your valuable recommendation of our hotel to others.

4/10 Poor

Nicole, Rio linda

Stayed 2 nights in Aug 2023
Response from Guest Relations Specialist on 31 Aug 2023
Hi Nicole! We appreciate that you have taken the time to let us know how you perceived our accommodations. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your rating is extremely important to us. It is always our goal to give you a 5 star experience and we apologize for failing to do so. We hope that you'll give us another chance to change your perception of our hotel.

2/10 Terrible

Paloma

Stayed 2 nights in Jul 2023
Response from Guest Relations Specialist on 24 Aug 2023
Hi Paloma! We regret to discover that you weren't thoroughly impressed with us during your most recent stay. Please accept our sincerest apologies for any services or amenities that did not live up to your expectations. We hope that you'll give us another chance to change your perception of our hotel.

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities
There was no towels on the room. The whole environment in and out was poorly clean
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 4 Aug 2023
Hi Mario! Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is through feedback like yours that we are able to quickly address housekeeping issues that would allow such a situation to occur. Rest assured that our housekeeping staff is held to a very high standard and that your comments are being addressed.

4/10 Poor

Jiong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
scary neighborhood
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 2 Aug 2023
Hi Jiong! We strive to give you a wonderful experience, so we regret to hear that you weren't thoroughly impressed with the security and location of our hotel. We hope though that you found our accommodations and services to be satisfactory and that we see you again soon.

8/10 Good

Juan

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 2 Aug 2023
Hello Juan! We’re so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We aim to impress with our breakfast, hospitality, and comfortable accommodations. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

2/10 Terrible

Mariana

Disliked: Cleanliness, property conditions & facilities, room comfort
Not coming back here
We had a long day before us and we were looking forward to get some rest. We arrived at our hotel for check in at 4pm and were given out keys right away. Our room was at the second floor but trash and people (not guests) were crowding the stairway. When we arrived at the room, it smelled heavily of cigarettes. The rooms were mediocre and there was deposits in the toilet before we even used it. The room looked as dirty as the streets leading up to the hotel. We reasoned it was only one night and within our price range. Come night time, midnight to be exact, a man heavily kept knocking at our door. Did not announce themselves just drastically tried to get into our room. We were suddenly woken up and yelled out to ask who it was. They stated they were front desk but seeing as there were many people gathered outside casually, we called the main office to confirm someone from the office was truly knocking at our door. Turns out the receptionist mixed two reservations up and gave us someone else’s room. No need for the loud banging at 12am scaring the life out of us. Advice: splurge a little extra money on a place with better comfort and far better cleanliness.
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 31 Jul 2023
Hi Mariana! It is good to hear from you, though we are very sorry to learn that you did not fully enjoy the service, accommodations, and hospitality that we hold to such a high degree of importance in our hotel. Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is through feedback like yours that we are able to quickly address housekeeping issues that would allow such a situation to occur. Rest assured that our housekeeping staff is held to a very high standard and that your comments are being addressed. We appreciate you giving your feedback about your recent experience in our hotel and we thank you for bringing a number of important matters to our attention. We sincerely apologize for the inconvenience you experienced during your stay, and we will take your feedback into consideration as we continue to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.

2/10 Terrible

Tania

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 18 Jul 2023
Hello Tania! We appreciate the time you've taken to give us your thoughtful review. It is our primary aim to give you a five star experience and it is disheartening that this is not the impression we left you with. It is always our goal to give you a 5 star experience and we apologize for failing to do so. We do hope you'll return and let us show you a far better experience.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 12 Jul 2023
Hi Sandra! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Your rating will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

2/10 Terrible

Jessica, LOS ANGELES

Travelled with family
Disliked: Staff & service
Do not send messages on the chat, they dont see it. My reservation got canceled because they failed to check the messages saying I would arrive late. They I tried calling and no one answered. Its possible, they are super short staffed so the review goes to the management who need to hire more people. Once I arrived, there was a sign that said they had stepped away and not to go look for them, of bang on the window or yell...this really gave me a bad vibe about the service.
Stayed 3 nights in Jun 2023
Response from Guest Relations Specialist on 27 Jun 2023
Hi Jessica! We're very sorry to hear that you experienced such an unusual circumstance and inconvenience with us, especially that we were not able to address the issue and misunderstanding right away. Occurrences like yours are very rare because we work within a highly-organized system that is designed to prevent such mishaps, and we regret to hear that this system failed you. We assure you that the issue mentioned is being investigated and addressed and we thank you for taking the time to point out the area where we can improve upon the guest experience. Thank you so much for taking the time to share this review and for contacting us to give us the opportunity to address this situation.

2/10 Terrible

Atum

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible! AVOID
Stayed 1 night in May 2023
Response from Guest Relations Specialist on 10 May 2023
Hello Atum! We appreciate the time you've taken to give us your thoughtful review. It is our primary aim to give you a five star experience and it is disheartening that this is not the impression we left you with. It is always our goal to give you a 5 star experience and we apologize for failing to do so. We do hope you'll return and let us show you a far better experience.

2/10 Terrible

Robert

Stayed 1 night in May 2023
Response from Guest Relations Specialist on 27 May 2023
Hi Robert! We appreciate that you have taken the time to let us know how you perceived our accommodations. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your rating is extremely important to us. It is always our goal to give you a 5 star experience and we apologize for failing to do so.

6/10 Okay

Jose

Stayed 2 nights in Apr 2023
Response from Guest Relations Specialist on 20 May 2023
Hello Jose! We greatly appreciate that you've taken the time to share your rating of our hotel. It is very important to us to make sure that every guest enjoys a comfortable experience. We hope that you enjoyed our accommodations and hospitality and that you'll return to experience the full benefit of our amenities for a true five star experience.

2/10 Terrible

Jamaal, Havelock

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Room had no towels
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on 25 Apr 2023
Hi Jamaal! Thank you for taking the time to write a detailed review regarding your most recent stay. It's important for us to impress our guests and your comments will make this goal that much more attainable. We hope you'll return and let us show you a far better experience.

2/10 Terrible

Alejandro

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Not a safe place
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on 25 Apr 2023
Hi Alejandro! Thank you for taking the time to rate our hotel. We hope that you found our accommodations and services to be satisfactory and we are very sorry to learn that we did not exceed your expectations. We hope to see you again someday and to transform your opinion of our hotel and service.

2/10 Terrible

Davo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super getto and no security at all Be careful
Stayed 3 nights in Apr 2023
Response from Guest Relations Specialist on 13 Apr 2023
Hello Davo! We strive to give you a wonderful experience, so we regret to hear that you weren't thoroughly impressed with the security and location of our hotel. We want you to feel at home, welcomed and safe within a clean environment. We hope you enjoyed the rest of your stay and that you will give us an opportunity to change your perceptions of our hotel in the future.

4/10 Poor

Benjamin

Disliked: Cleanliness, property conditions & facilities
It want very clean there we’re tagging on the bathroom door the chair in the room looked like someone burned it and there were burn holes in the curtain as well
Stayed 1 night in Apr 2023
Response from Hotel's Review Manager on 3 Apr 2023
Hi Benjamin! Thank you for taking the time to rate our hotel. We hope that you found our accommodations and services to be satisfactory and we are very sorry to learn that we did not exceed your expectations. We hope to see you again someday and to transform your opinion of our hotel and service.

2/10 Terrible

Shannon

Stayed 1 night in Mar 2023
Response from Guest Relations Specialist on 29 Mar 2023
Hello Shannon! We appreciate that you have taken the time to let us know how you perceived our accommodations. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your rating is extremely important to us. It is always our goal to give you a 5 star experience and we apologize for failing to do so.

2/10 Terrible

Azamkhon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
*Bed Bugs and prostitutes This Place is a Dump, property looks run down and front desk is rarely staffed. The rooms are disgusting had blood spots on the walls dirty and damaged furniture. TV doesn’t work and the worst is the bed sheets have never been changed looked nasty and stained had to go to Target to get replacement sheets and still woke up the next day with 5 bed bug bits on my body. Just a terrible place to stay would not recommend to anyone not even for a $1 stay.
Stayed 2 nights in Mar 2023
Response from Manager on 26 Mar 2023
Hello Azamkhon,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

2/10 Terrible

debi

Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty dirty trashy motel
Stayed 1 night in Mar 2023
Response from Manager on 26 Mar 2023
Hello debi,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terrible

Johanna

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried to get a refund because I could not stay at this hotel, the room was dirty, furniture and restroom area were so damaged, the curtains shower was disgusting and receptionist were so rude when I tried to get my money back and and they said is non Refundable!
Stayed 1 night in Feb 2023
Response from Guest Relation Management on 2 Mar 2023
Hi Johanna,Customer satisfaction is our number one priority. We view your feedback as an opportunity to improve our customer experience. Your feedback is greatly appreciated and will be thoroughly investigated. We hope you will give us another chance to redeem ourselves and earn your trust during your next stay.

4/10 Poor

Stuart

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meth head haven!
I guess what do you expect for $52 a night. I didn't expect construction in the room above me at 4am. I did expect remote controls for the tvs(we had 2 rooms, neither had remotes.) One room had a water leak in the bathroom ceiling that looked like a breast hanging from the ceiling. the "dressers" in both rooms were broken. One room smelled like it had hosted 100 cigar smokers the night before. The meth heads at every corner were a nice touch though. I almost forgot, the pool, oh the pool! It looked like those 100 cigar smokers bathed in it while putting out their cigars in the water.
Stayed 2 nights in Feb 2023
Response from Guest Relation Management on 27 Feb 2023
Hi Stuart,We appreciate your feedback and sharing with us your concern. Rest assured that this will be shared and reviewed with management for improvements in our process and operations. It has been and will always be our goal to continue providing only the best for our guests. We hope to have another chance to host you and impress you with our changes.

2/10 Terrible

Arlene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2
Horrible place to stay Tweakers outside being loud We couldn't sleep Upstairs was so loud and peope were running back anf forth.. No towels in room we had to ask..
Stayed 1 night in Feb 2023
Response from Guest Relation Management on 26 Feb 2023
Hi Arlene,We regret that we were unable to give you with the service and hospitality you deserve during your recent stay. Rest assured that your feedback has been relayed to the management, who will enforce stricter noise restrictions in order to prevent future occurrences in which our guests are disturbed by other visitors. We hope that you would give us another opportunity to impress you with our services, as we would love nothing more than for you to return for another stay with us.

4/10 Poor

Brandon

Disliked: Amenities, property conditions & facilities
Heater didn't work inside remote didn't work that they give you shower tub filled up with water crackheads all over the place outside late at night
Stayed 1 night in Feb 2023
Response from Guest Relation Management on 14 Feb 2023
Hi Brandon,Thank you for sharing your feedback. This has been communicated with maintenance to immediately inspect our room amenities and the rest of our facilities to ensure complete guest satisfaction. We assure you that your safety and comfort are our top priorities, and we will also address your security concern to guarantee that hotel guests feel safe and secure during their stay. We hope to have another chance to have you and provide a far superior experience.

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Guest Relation Management on 14 Feb 2023
Hi Michael,Thank you for taking the time to rate our hotel. We regret that you weren't thoroughly impressed with our accommodations and services during your recent stay. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made to our service.

2/10 Terrible

Christopher

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible service & horrible app
When we got here a couple hours after making a reservation. They said they had no rooms and one is being cleaned. We waited an hour to an hour and a half wait. However, indo feel that you (consumer) should be able to opt out due to bad service.
Stayed 1 night in Feb 2023
Response from Guest Relation Management on 14 Feb 2023
Hi Christopher,We regret that your recent stay at our hotel fell short of your expectations. We are committed to continually improving our services, so we appreciate learning about areas where we can improve and making your experience a positive one when you return.

2/10 Terrible

Shreedhar

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was smelling of smoke, TV remote didnt work. Dirty beds.
Response from Manager on 7 Jan 2023
Hello Shreedhar,Thank you for sharing your experience. We truly appreciate the insight regarding our room and your insights regarding our tv. Please do consider us again on your next visit to the area.

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like At all
Response from Manager on 2 Dec 2022
Hello Kenneth,Know that your voice is of tremendous importance to us and we value your comments about our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

6/10 Okay

Natalie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Manager on 15 Oct 2022
Hello Natalie,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Angel

Stayed 1 night in Sep 2022
Response from Manager on 22 Dec 2022
Hello Angel, Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Ana María

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They change very good money 💰 so they supposed to take care that they be good the blanket was so poor holes every were and the towels too nasty and top of that asked for deposit and case sameone token PLEASE
Stayed 1 night in Sep 2022
Response from Manager on 19 Sept 2022
Hello Ana Mara, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Ninet

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Manager on 6 Dec 2022
Hello Ninet,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again !
Stayed 1 night in Aug 2022
Response from Manager on 17 Aug 2022
Hello Roberto, Thank you for your review and comments regarding our hotel. We hope to someday have another opportunity to host your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022
Response from Manager on 8 Aug 2022
Dear Guest, On behalf of our entire staff thank you for staying with us and for rating your stay.,

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible awful unsafe place to stay
Worst place EVER! No extra lock on door, people outside drinking lots of alcohol,Cigarette burn holes in bedding, room smelled, no toilet paper holder, 1 washcloth & 2 towels for 4 people. Didn't feel safe at all. People partied all night, car alarms going off. Makes me want to not use Hotels.com if they can't be more selective! Awful awful AWFUL place to stay, and yes I took pictures of the inside of the room when we got there!
Stayed 1 night in Jul 2022
Response from Manager on 13 Jul 2022
Dear Guest, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our towels as well as our room. We appreciate you taking the time to share your experience.