Ratings based on 92 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Convenient

Posted 12-May-2014
Room sercive is significantly expensive Small evian water costs almost $13 Hot arabic mezza small portion cost $20
4 out of 5
Recommended
for Everyone
by Bo-Ya3gooob from Kuwait

Nice Hotel...

Posted 11-May-2014
Pros: Inside the mall and near other mall and restaurants... staff were excellent... clean rooms...
Cons: their attention to the clients and they should have a better policy taking care of problems...
Location: excellent location...
The hotel was very nice and clean, and it was great the fact that it was directly opens to City Center Mall. Liked the fact that alot of the staff were Bahraini because they were very kind and always smiling and one time i needed to go somewhere which they didn't know it they called around and asked so they can tell where it is... The one thing i didn't like is that the roof in our bathroom opened and nearly fell on my wife's head, they just came and fixed it, i didn't really feel the warmth of their apology, they just called me and asked if it was fixed and thats it... i think a hotel should be more attentive to its clients...
5 out of 5
Recommended
for Couples
by A verified traveller

Lovely hotel for a long weekend getaway.

Posted 19-Feb-2014
We enjoyed everything about our stay. Hotel was wonderful. Attached to mall. Good food and great amenities. Lovely pool area.
5 out of 5
Recommended
for Everyone
by sam from almutawa

Excellent choice

Posted 03-Feb-2014
One of best accomdation shopping relax Movie theiter wahoo water park bowling
4 out of 5
Recommended
for Everyone
by Rashid from Oman

Nice Hotel

Posted 04-Jan-2014
Location: Good location
3 out of 5
by Dave from Saudi Arabia

Good stay but not five star quality

Posted 01-Jan-2014
Pros: Location
Location: Location is a major plus and certainly gives it a boost in the hotels overall rating. It is physically connected to City Center Mall.
Rooms are nice. I had a great view of the Arabian Sea. However the bathroom sink and toilet was still dirty from the last customer. I called housekeeping/front desk but nothing was ever done about it. No hot water, best temp out of the shower was warm, just warm enough to prevent shivering and certainly not warm enough to take a bath in a tub. Breakfast buffet was just ok, for nearly $30 one would have higher expectations, at least I did. Customer service at the front desk was very helpful and kind. When I relayed the above experience they were very apologetic. All in all, of all the five star hotels I have stay at around the world this one just do not rate five stars in my book.
5 out of 5
Recommended
for Everyone
by Rosa from Saudi Arabia

Stayed at Ixir and not at the Grand

Posted 07-Dec-2013
Pros: Loved that we made it to the Tree Lighting ceremony to start the festive season
Cons: How to advise that we are being offered a room at the Ixir side as opposed to the Grand side when we book on Expedia.
Location: Attached to the City Centre Mall makes this place very convenient for families and shoppers.
This time around we stayed at the Ixir side and not the Grand side of the hotel. The difference is only in the decor of the hotel. I much prefer the Grand's Christmas side decor to the more subdued decor of the Ixir. Grand is more family oriented in its decorations. Aside from that both hotels have awesome staff, great personal relation skills and very comfy rooms.
5 out of 5
Recommended
for Families
by Sahar from KWT, NYC

Great location, attached to a major mall.

Posted 03-Dec-2013
Great location especially since it was attached to City Center a major Mall. The pool area has a kiddie pool and a play area for the kids. A plus for parents who just want to relax and swim while their kids enjoy their time as well. We would definitely come back to this hotel again. Very family friendly, and on Fridays they host a Brunch catered for families.
4 out of 5
Recommended
for Business Travellers
by Sammie from San Diego

Great Place to stay, internet is a rip off

Posted 17-Nov-2013 on Hotels.com
You can't beat this hotel for location, service, and condition. The stay was amazing! Restaurants and shopping right in the hotel was a plus. My only complaint was the internet service. The wifi is free but is slower than dial-up, in other words "HORRIBLE!" I couldn't even skype with my family back home. In order to get faster internet, I had to pay almost $40 for one night of internet service...ridiculous!
4 out of 5
Recommended
for Everyone
by khaled from RT

Nice hotel close to city center

Posted 13-Nov-2013
The hotel staff so friendly and the spa is amazing!