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Reviews of NH Gran Hotel Casino Extremadura

5 out of 5
NH Gran Hotel Casino Extremadura
Calle Adolfo Diaz Ambrona,11, Badajoz, Badajoz

Reviews

9.0

Wonderful

Rating 10 - Excellent. 155 out of 252 reviews" "
Rating 8 - Good. 71 out of 252 reviews" "
Rating 6 - Okay. 15 out of 252 reviews" "
Rating 4 - Poor. 7 out of 252 reviews" "
Rating 2 - Terrible. 4 out of 252 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms
Response from INMACULADA. MANAGER FRONT OFFICE on 3 Apr 2024
Thank you for your excellent rating and your nice words about our rooms.We wait you can back again soon.Best regards

8/10 Good

Xuanyi

Stayed 1 night in Dec 2023

10/10 Excellent

Ninggang, houston

Travelled with family
Very comfortable stay.
Stayed 1 night in Dec 2023
Response from INMACULADA. MANAGER FRONT OFFICE on 6 Dec 2023
Thank you very much Ninggang for your excellent rating and your review.We hope to return us soon.Best regards

4/10 Poor

Weston

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ayala

Travelled with family
Dinner at the hotel was really great. I would like yo recommend the chef and the waiters. We also enjoyed the old town view
Stayed 1 night in Sep 2023
Response from INMACULADA. MANAGER FRONT OFFICE on 9 Oct 2023
Thank you so much Ayala for taking the time to give us this excellent review and rating, we are glad to hear that you enjoyed your stay, we hope to see you again soon.Best regards.

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
amazing view from the restaurant
Stayed 2 nights in Sep 2023
Response from INMACULADA. MANAGER FRONT OFFICE on 17 Sept 2023
Thank you for your excellent rating and your nice words about the view from our restaurant.We hope you visit us again soon,

6/10 Okay

Yohai

Stayed 1 night in Aug 2023

10/10 Excellent

Anthony

Stayed 1 night in Jul 2023

8/10 Good

Jack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was only here for an evening but the gym was well equipped and rooms were very spacious. All of my needs were met for the afternoon.
Response from INMACULADA. MANAGER FRONT OFFICE on 18 Jun 2023
Thank you for your excellent rating Jack!We are delighted to have been chosen, so that you could live the city and rest to the fullest on your visit.We hope you visit us again soon.Best regards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. Great location on the river. The batn towels could be updated -Very thin. I filled out the form for breakfast and left in the door. The breakfast never came. Other than i had a great experience
Stayed 1 night in May 2023
Response from INMACULADA. MANAGER FRONT OFFICE on 18 Jun 2023
Thank you for your excellent rating Mark and for share your opinion with all.We hope you visit us again soon.We really like to take advantage of these opportunities to greet you once again and thank you for keeping counting on us!

10/10 Excellent

william

Stayed 1 night in Feb 2023

10/10 Excellent

Adriana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 1 night in Jan 2023

6/10 Okay

Justin, London

Stayed 1 night in Sep 2022

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, certainly nothing wrong per se. Only a 20min walk to Badajoz centre, and only issue I found was again a lack of kettle in room. Sure there’s a coffee machine, but two capsules and two shot cups isn’t really enough to start the day. Other than that, great hotel, staff fantastic
Stayed 1 night in Aug 2022

4/10 Poor

Tiziano

Stayed 1 night in Aug 2022

10/10 Excellent

Sébastien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel!
Stayed 2 nights in Aug 2022

10/10 Excellent

Stacy

Stayed 1 night in Jun 2022

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Casino hotel - good midpoint between Lisbon and Ma
Reasonably priced. Nice staff but the rooms were tired.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Good rooms
Stayed 3 nights in Mar 2021

6/10 Okay

Verified traveller

Stayed 5 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, location and location ;-) Parking facility!
Stayed 1 night in Jan 2020

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
No one explained anything If I know the place was under construction I would’ve not gone there I thought it was expensive they charge me an extra $44 on top of my room charge which I don’t understand and I would not recommend it to anybody!!!
Stayed 2 nights in Sep 2019

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
war zone...
very bad, hotel is in full remodelation, there is lot of noisi, dirty, gym is closed, it looks likewsr zone! avoid it
Stayed 1 night in Aug 2019

10/10 Excellent

Adedotun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was amazed by the rooms, so clean and professional looking. If I ever return to Badajoz, I’ll sign up with this hotel again!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
It's disappointing as I consider that by looking at the photos of the room I was expected to be on versus the room I ended up with it was a worse experience. So if you book a superior room and expect a jacuzzi or a nice tub, you won't actually get it. Also in terms of conditions, I've stayed at better hotels that were 2 and 3 stars. The worse part for me was that I had hoped that at least the wifi they got right. Certainly you pay for a 5 Star Hotel and expect there to be at least good speed Internet. Well not only did I get a really slow connection, but I also paid for their premium Internet service and got a really bad connection (even whilst paying for premium) So yeah, definitely won't be back.
Stayed 2 nights in Dec 2018

8/10 Good

Amalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and clean hotel.
Stayed 1 night in Dec 2018

4/10 Poor

Vadim

Not very attentive staff Couldn't get us a reservation for a New Year's dinner. Cut the trip short because of it
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, especially Alicia who always went the extra mile to help and please us. She made our check in super pleasant by allowing us in earlier and always had a smile on her face. The breakfast was more of a 4 star than a five star breakfast. The fruit tray , for instance, should have been refilled all the way till 11am. If breakfast is served till 11am, then guests who arrive at 10:30 am should be honored the same availability in food as those who come at 8am.
Stayed 2 nights in Aug 2018

10/10 Excellent

Cathy, Detroit MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a 5 star hotel and a great place to stop if driving to or from Madrid to Lisbon. Badajoz not much of a town, but pretty river, plenty of restaurants etc. SUPER affordable for such a lovely room and property. Book it!
Stayed 1 night in Jul 2018

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No rain in Spain
Hotel is clean and the rooms are large and comfortable and it is a nice 10 minute walk into the old town across the bridge. The hotel itself is a little soulless has no real bar area that you would want to sit in for drinks, perhaps as it also has a large Casino attached so they prefer you spend your time there . Breakfast was first class and the room where it is served looks out over the River and is a pleasant place to start the day.
Stayed 2 nights in Jun 2018

4/10 Poor

herzel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
מקום אפלולי וחשוך. פרט מהמלצר בארוחת הבוקר .הכל עלוב
Stayed 1 night in May 2018

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved our stay at this hotel, their staff was friendly and accommodating. They gave us great advice about restaurants and areas to visit so they made our vacation extra special. The hotel location and parking facilities were a plus for us. We would definitely recommend this place to anyone staying in Badajoz.

10/10 Excellent

Faina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Because of the parking and dinner I will rate it 4
Our stay was good. The parking a bit expensive for such a place. Breakfast was good. The dinner was a little expensive , but there were no places to go for the dinner around the hotel.
Stayed 1 night in Mar 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
The neighbors hood was scary. Beggers are all over the outside preying on the guests. One begger run up to my female companion at full running speed to frighten her.When I told hotel employees at check in they couldn't have cared less. I guess that type of behavior is normal for the area. Also my bed was horribly uncomfortable, One of the double sinks in my room didn't drain.Sauna in the spa didn't work and showers had no shower head and the water dribbled out of pipe. Could not wait for the night and my stay to be over.
Stayed 1 night in Jan 2018

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night in Badajoz
One night in Bajoz before flying home. Hotel mostly used as a casino but residential part quiet and clean. A bit complicated getting around the building!
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great hotel and location near a beautiful trail system by a river and medieval city. Very scenic location. Great for a scenic run along the river
Stayed 1 night in Sep 2017

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with spacious clean rooms
Overnight stay enroute to Portugal. The restaurant did not have an English menu but Saul the waiter was extremely helpful in translating the menu, the service and quality of the food was excellent

10/10 Excellent

Jae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went as they advertised Full Spa Service. They just had a whirlpool and a sauna, no massage service etc. Parking was advertised as Free parking they also charged us 18 euros for that

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Ok hotel in Badajoz
No pool, no bartender at the bar so could not get a drink, only a small bar in the mini casino, only restaurant full because graduation night, staff not helpful regarding a place for dinner. The room was nice and comfortable. Would not recommend it to a friend. Room service dinner cold.

8/10 Good

Roger, Southsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable overnight stop
An overnight stop en route Algarve. Rooms are excellent but the breakfast is very overpriced.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot for stopover on way to Lisbon
Pleasant to discover great historic site a short walk away.

8/10 Good

Leigh

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

T, Chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay on the way to the Algarve
Always first class and value for money

10/10 Excellent

Sussextraveller, Sussex UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Businesslike hotel, good position
We spent one night at this hotel, en route from Portugal to northern Spain. We much appreciated the standard, the ease at check-in, the helpfulness of the staff. We had reserved a parking space in the adjoining underground car park. A good recommendation for supper in the old town led to a decent supper and a good walk through picturesque streets, and back over the old bridge. A comfortable night, in excellent beds. Superb bathroom. On check out, we were handed my husband's glasses - he had left them on the roof of the car in the car park... they had checked the cars and found them. Bless them - a great hotel, lovely staff.