good hotel for business stay: clean room, comfortable bed, "modern" black & grey decor. Not spacious, but perfectly fine for sleeping. Good size bathroom (although detailed in rather dated beige marble). Loews brand toiletries not very exciting, some limescale on shower head, but otherwise good. Very pet friendly (provided "welcome gift" upon arrival) NB fridge in room is "upon request". Food in restaurant mediocre. (Cooked well, but flavor pairings not well thought through)
Having booked in Expedia we were given an inside room with poor daylight. Musty mildew smell from vent system which improved by running AC. Lovely lobby and two rescue Labrador Retrievers that greet guests in lobby. Apparently a tradition.
The location is excellent and the staff are first rate ( both the check in and out process beyond efficient and courteous). The concierge, dining staff, housekeeping, valet and bellmen were extremely professional.
However the public hallways look tired, show evidence of leaks, and the carpets are worn. The rooms are clean but not in a modern taste. So definitely a hotel in need of upgrading or remodeling- but then the economical cost of the room is reflected in the worn elegance of this hotel.
My only complaint was the room service- the food was repulsive ( and outrageously expensive for uneatable food) . the friends I was traveling with said the same....
"Great hotel, convenient and close walking distance"
Staff was very friendly and courteous! They willingly assisted me with learning my way around town via the Boston map, and always had water available to take on my walking advenutures! They even remembered my birthday! The hotel was cozy and clean! I love the room!
The price and the service were the best part of the stay. The rooms were tight and needed some updating. We had an issue with the TV service and the air conditioner was either all or nothing, so the room was cool. The bathroom was small, but quite clean.
"Beautiful unique hotel, central Back Bay location."
Hotel staff was friendly and helpful, wine reception was a nice addition to the stay. Busy bars on main level but not disruptive to the hotel at all. Lots within walking distance-shops, restaurants, local attractions, bars.
Came for the Foo Fighters concert at Fenway-great experience-15 min walk from hotel. Would stay again.
Boston’s elite hold court in Back Bay’s shops, restaurants, and townhouses. Newbury Street hosts upscale boutiques and cafes, while locals flock to the Prudential Center for shopping and dining. The Central Library in Copley Square nods to the city’s imposing literary tradition and serves as the landmark starting point for the Boston Marathon. The Red Sox and historic Fenway Park are blocks away.
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