We were staying at Residence Inn for a bachelorette party, the main party had been booked in a two bedroom suite. There were a few extra girls that needed a bed so we booked a studio room. Upon arrival we asked to be placed as close as possible to the two bedroom suite for convenience. The staff at the front desk informed us that the closest room was down the hall and around the corner, all other close rooms were one bedroom suites. That was fine with us, it was a short 2 min walk, no biggie. We got into our room and noticed it smelled kinda musty but figured it just must need to be aired out. My friend went to use the bathroom and discovered that the entire bathroom was soaked. The fire sprinkler had gone off in the bathroom and was still dripping. We called the front desk and they immediately sent a maintenance man to determine if it could be wiped up or if we needed to switch rooms. He came in and said "Uh Oh" and headed back out. The front desk called back and informed us that we would need to be switched rooms and to come to the front desk to grab the new keys. I went to the office and grabbed the keys and headed towards our new room. They ended up placing us just TWO doors down from the bachelorette party in an upgraded one bedroom suite for our inconvenience! I would have never even requested/demanded an upgrade, but that was SO kind of them!! I would absolutely stay here again, and hopefully next time have time to swim in the pool and relax in the spa!
From 5 pm till 8 pm they have "happy hour". Normally "Happy Hour" means discounted prices for beer and appetizers... not here. "Happy Hour" means free beer and appetizers! I could not have been happier. I doubt I'll ever stay anywhere else in San Jose :)
I cannot describe the staff here in kind enough words. They truly go above and beyond to make your stay comfortable and pleasant. The beds are the best I've found in any hotel yet. There is a very nice smoking area outside, which is rare to find today. The dinners are amazing and the cheesecake to die for!!!!! There is a shuttle that is at no charge and there are many businesses in the area within walking distance.
"Nice hotel walking distance to many restaurants."
Room is clean and quiet and seems to be newly renovated. Carpet and bed were in very good condition. AC worked well. Free Wi-Fi worked well. Free continental breakfast in the lobby. Lots of available free parking. Some reviewers complained about area after dark. I can't comment on that since I didn't venture out too late. But during the daytime, the area seems like a typical clean and safe residential area lined with many strip malls. Overall, this hotel is good value for the money and I would recommend it to anyone staying in San Jose area.
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