We have been to many places in the Caribbean and this was among the very best. It was clean, the beach was beautiful, the food was plentiful and excellent quality, and the entertainment was very good. The acrobatic show was excellent. Also, it was clear that there was an emphasis on customer service in their staff training. All the people we dealt with were very professional, courteous and many went out of their way to help us. Just by way of example, Natario in the breakfast buffet, saw that my wife had a bowl of oatmeal and without anyone saying anything he darted across the room to bring here the proper spoon. There were many examples like this. The service was excellent. Natario, Marko, Enrique, Marino, Carlos (who were all food servers) and Margarita (who did a great job cleaning our room and was a very pleasant person to speak with) provided especially good customer service. And there were many others. The buffets were really very good with a wide variety and the Da Vinci restaurant was excellent.We had a great time. It was relaxing and we were treated very well. I would definitely come here again.
Bill & Karen from Washington DC
Nestled between the Mexican Caribbean and the Nichupte Lagoon on Cancun Island, this all-inclusive resort offers pristine …More
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