We have stayed at this hotel the last four years and the remodel they completed is excellent! I hate to pick on housekeeping as I know people like their homes/rooms to be cleaned a certain way, but simple things could make a big impact. If they would unload the dishes from the dishwasher instead of just loading the new dishes and running it again. Taking out the trash daily would be great because the cans that are provided are very small and easy to overfill. I did notice the addition of the vacuum this year and was very pleased to see them using it as I have small children who crawl on the floor.
Our stay was very nice. I traveled with my adult sister & my 12 year old twin boys. The only thing that bothered us was strong smells in the hallways and the music that played in the hallways. The music was too loud and could be heard inside the room at night.
"Historic hotel near UT Austin/Austin State Capitol"
Overall, our stay at Hotel Ella was excellent. The staff was friendly and accommodating. We really like that they have a bar that hosts happy hour everyday for half off all drinks and bar appetizers. My husband particularly enjoyed the local beers served at the bar as he is a beer enthusiast. We took advantage of their free car service (first come, first serve) pickup/drop-off to nearby locales and tourist spots. The drivers were friendly and were knowledgeable on local recommendations for places to see, visit, and eat. They also have free bikes to use but didn't get a chance to try it. Our room was on the first floor (windows faced a fence) but next time we come back, we will pick a room where the window faces to the poolside area. The hotel did an excellent job of cleaning our rooms, making it comfortable, and having a turndown service every evening. However, there was some inconsistency on how the housekeeping left our articles of clothing and toiletries in the room. (I guess this may be due to different housekeeping staff doing the cleaning everyday.) The hotel was also quick on getting us something we requested when we called the front desk (example: forks and napkins if we ate inside our room.) We would love to come back to Austin again and if we do, Hotel Ella would be our choice for a hotel.
Very reasonable and affordable price. Everything from staff to room to breakfast was great. Will stay here on a return trip to Georgetown. Location was just right for the things we did. Thanks for the hospitality. ALR
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