Front of property – evening/night

Reviews of Hotel Ella

4 out of 5
Hotel Ella
1900 Rio Grande Street, Austin, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 648 out of 966 reviews" "
Rating 8 - Good. 200 out of 966 reviews" "
Rating 6 - Okay. 68 out of 966 reviews" "
Rating 4 - Poor. 33 out of 966 reviews" "
Rating 2 - Terrible. 17 out of 966 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed it.
Stayed 1 night in Mar 2024
Response from Hotel Ella on 27 Mar 2024
Christian,We're so glad you enjoyed your stay at Hotel Ella. We look forward to having you back soon!

10/10 Excellent

Andrew Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, and the staff were all super friendly, especially in the bar in the evenings. All very relaxed and chilled, which was perfect.
Stayed 7 nights in Feb 2024
Response from Hotel Ella on 11 Mar 2024
Andrew,Thank you for choosing Hotel Ella, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. We look forward to hosting you again soon!Sincerely,

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service
Very warm and attentive service.
Stayed 1 night in Feb 2024
Response from Hotel Ella on 27 Feb 2024
Laura,Thank you for choosing Hotel Ella, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. We look forward to hosting you again soon!

2/10 Terrible

M

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Very dodgy hotel
This hotel is incredibly overpriced. There’s nothing in de room like tea maker or coffee machine, the view is a wooden fence or a brick wall right next to your window. And there’s a lot of hidden additional costs… You are forced to use valet parking (the valet guys are hunting for your car keys),you need to pay an additional amount “amenities costs” even when you were not been told or haven’t used them. The breakfast service isn’t constant. First day very good by a young lady but the next day it looked like the man just came from the club to the breakfast. Literally everything went wrong. Twice asking how I wanted my eggs. Than still have the wrong eggs. They were cold, they must have been in the kitchen voor long time. Than one of us finished the breakfast while the other one didn’t receive it yet. Tip for the hotel: Become less arrogant, facilitate your clients better, give them more value for the price they pay and come with a price without these dodgy additional costs. You are misleading the people.
Stayed 2 nights in Nov 2023

10/10 Excellent

Bimisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Ella Team on 21 Nov 2023
Glad to see you had a lovely stay and thanks for the great review!

6/10 Okay

Caroline

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This place has almost zero service for customers. We arrived after a concert at 9:30 pm Sunday night...No food or room service....Potato chips and power bars. Not unlike other area hotels in Austin, customer service is almost nil
Stayed 1 night in Nov 2023
Response from Jacob on 14 Nov 2023
Hello,Thank you for choosing Hotel Ella for your stay in the Austin Area. We try and provide a warm, welcoming place for our guests to stay but seems we missed the mark for you. We can assure you that your feedback is not going unheard and can confirm that changes are being put into place to ensure your experience is not the norm here at Hotel Ella.We hope your stay does not deter you from staying with us in the future and hope you reach out if you are ever back in Austin. We would be happy to take care of you. Sincerely,Jacob LopezDirector of Rooms

10/10 Excellent

amy

Stayed 1 night in Nov 2023

6/10 Okay

Melissa

The Property is clean but old.
Stayed 1 night in Nov 2023

6/10 Okay

Damon Graham, Shalford

Liked: Cleanliness
They need to sort out the bar and the kitchen. Food not great and service very patchy. Like it's part time. People very helpful but a bit overwhelmed. Coffee sub par.
Stayed 4 nights in Oct 2023

6/10 Okay

Bowen

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Ella Management on 30 Oct 2023
Thanks for the ranking. Don't hesitate to let us know how to make your next stay a perfect 10!

10/10 Excellent

Rene, Renton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old mansion. There was a bar and a restaurant on site.
Stayed 1 night in Oct 2023
Response from Hotel Ella Management on 30 Oct 2023
Glad to see you had a lovely stay and thanks for the great review. We look forward to welcoming you back when you're next in Austin.

6/10 Okay

Cheri

Business traveller
Liked: Cleanliness, staff & service, amenities
I had always wanted to stay at this hotel and the historic home of the hotel is wonderful. The staff could not have been more accommodating including the valet. The food was wonderful. The room’s furniture was worn out but I u defat and they are planning a major rebuild of the hotel and keeping the historic home for the restaurant thankfully. The bed was very comfortable.
Stayed 1 night in Oct 2023
Response from Hotel Ella Team on 14 Nov 2023
Glad to see you had a nice stay and thank you for the review!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful!
Stayed 3 nights in Oct 2023
Response from Hotel Ella Management on 17 Oct 2023
So glad to see you had a wonderful stay and thanks for the great review!

10/10 Excellent

Paul

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went up for ACL festival. We loved the old world charm of the property itself. The spacious balcony was a bonus. The room was large and comfortable for us and our two dogs. We will be staying there again.
Stayed 3 nights in Oct 2023
Response from Hotel Ella Management on 17 Oct 2023
Glad to see you had a great stay and thanks for the review! We look forward to welcoming you back when you're next in Austin.

10/10 Excellent

Liesl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Ella Management on 17 Oct 2023
Glad to see you had a wonderful stay and thanks for the great review!

10/10 Excellent

Jaime

Stayed 2 nights in Sep 2023
Response from Hotel Ella Management on 17 Oct 2023
Glad to see you had a wonderful stay and thanks for the great review!

4/10 Poor

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
Pretty on the exterior but there are no bellmen, lobby is underwhelming, rooms are nothing special. No desk no seating terrible wifi that is nonexistent at times. Restaurant service was great but decor is surprisingly scarce and minimal. Noisy streets that woke us up at night. Was expecting to be blown away by this hotel and was unoderwhelmsd and disappointed
Stayed 1 night in Sep 2023
Response from Jacob on 13 Sept 2023
Hello Jennifer,We thank you for choosing Hotel Ella for your stay in Austin and appreciate you taking the time to write us a review. We pride ourselves in our ability to ensure all of our guests have a great stay and it seems we missed the mark for you. Although we do not have a designated bell person. Our Valet and Front Desk teams are there to assist with any bell needs and apologize if this was not case for you. We would love to have you back to show you the changes we will have at Hotel Ella and hope you give us a chance next time you are in the area. Sincerely,Jacob LopezDirector of Rooms

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Hotel Ella Management on 17 Oct 2023
Glad to see you had a wonderful stay and thanks for the great review!

4/10 Poor

lynn

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
We chose Ella for the location, bar, and cafe. We were never told there was a fire and that there would be no food in the bar or restaurant. Had we been notified, we could have planned our meals and reservations better. The pool area is wonderful. There was a blue moon that night. One of our rooms (108) was right next to the elevator shaft and was miserably noisy all night.
Stayed 1 night in Aug 2023
Response from Jacob on 1 Sept 2023
Hello,Thank you for taking the time out of your busy day to write us a review. Although certain factors were out of our control we apologize that we missed some that were. We like to think we provide a great guest experience no matter the circumstances and seems we fell short this time. We would love to host you again next time you are in the area and show you that your last experience is not the norm here at Hotel Ella. Thank you again for your feedback and we hope to have you stay with us again if you are ever in the area.Sincerely,Jacob LopezDirector of Rooms

10/10 Excellent

Karen

Stayed 1 night in Aug 2023
Response from Hotel Ella Management on 28 Aug 2023
Glad to see you had a wonderful stay and thanks for the great review!

10/10 Excellent

Elizabeth

Stayed 1 night in Aug 2023
Response from Hotel Ella Management on 28 Aug 2023
Glad to see you had a wonderful stay and we look forward to welcoming you back when you next visit Austin.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Ella Management on 23 Aug 2023
Glad to see you had a great stay and thanks for the wonderful review!

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay near University of Texas
Great stay at this boutique hotel located very close to University of Texas. Was super convenient as we moved our daughter in to school. Staff & Service was outstanding, especially Johnny at the front desk!
Stayed 1 night in Aug 2023
Response from Hotel Ella Management on 22 Aug 2023
So glad to see you had a great stay and thanks for the wonderful review!

6/10 Okay

BONNIE, Dallas

Business traveller
Liked: Cleanliness
Front desk and staff seems to be new to the job. Not helpful or knowledgeable. Valet was slow and very expensive. $45.00. The average room was $310.00 a night and was not any better than a 2 star room. All in All it was just okay. If you have business at the University it's good place to stay.
Stayed 1 night in Aug 2023
Response from Jacob on 18 Aug 2023
Hello Bonnie,We appreciate you choosing Hotel Ella for your stay and the time you have taken to give us feedback. We pride ourselves on ensuring each of our guests has a wonderful stay and hope that turns into loyal guests. We take all feedback seriously and seems the Front Desk interactions fell short on expectations. We would like to use this as a training point if you remember any of the staff in particular. Thank you again for taking the time out of your busy day to write a review. Sincerely, Jacob LopezDirector of Rooms

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun Wedding Weekend
We stayed at the Hotel Ella for a Wedding. The property is in a wonderful location for Austin. The room was clean and spacious. It is a small property and the staff was wonderful, helpful and friendly. We had a great time and I would not hesitate to stay here again.
Stayed 1 night in Aug 2023
Response from Hotel Ella Managment on 22 Aug 2023
So glad to hear you had a great stay with us and we look forward to welcoming you back when you're next in Austin!

4/10 Poor

Tricia

Travelled with family
Liked: Cleanliness, room comfort
Disappointing.
Was advised 2 days before trip that could not use restaurant, pool or parlor sat after 5pm-unacceptable. Dogs pooped and people smoked right outside sliding door-unCceptBle. Valet left car across the street UNLOCKED, unacceptable. Was supposed to have 2 beds-only got 1. Unacceptable. My stay was t important enough-unacceptable.
Stayed 3 nights in Jul 2023
Response from Jacob on 31 Jul 2023
Hello,We appreciate you taking the time out of your day to write us a review. We can assure you that your experience is not the norm here at Hotel Ella. We pride ourselves in providing a memorable stay for our guests and apologize it was not the case for you.We take any and all feedback seriously and can assure you that the items you have pointed out will be addressed and would love the opportunity to have you back on property for the chance to show you a true Hotel Ella experience. Warm Regards,Jacob LopezDirector of Rooms

10/10 Excellent

adrianne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Elle Hotel
It’s a great location and I was upgraded to a suite and that made a huge difference . I had an amazing stay .
Stayed 3 nights in Jul 2023
Response from Hotel Ella Team on 28 Jul 2023
So glad to see you had a wonderful stay and thanks so much for the excellent review!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Ella Team on 31 Jul 2023
Glad to see you had a wonderful stay and thanks for the great review!

10/10 Excellent

TISH, Asheville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Ella Team on 28 Jul 2023
Glad you had a great stay and thank you for the review!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Ella Team on 26 Jul 2023
Glad to see you had a wonderful stay! We look forward to welcoming you back when you're next in Austin.

8/10 Good

Jerriann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Hotel Ella Team on 24 Jul 2023
Glad to see you had a good stay and thank you for the positive review.

10/10 Excellent

Arthur A.

Stayed 2 nights in Jul 2023
Response from Hotel Ella Team on 21 Jul 2023
Glad to see you had a wonderful stay and thanks for the great review!

10/10 Excellent

Brian

Stayed 3 nights in Jul 2023
Response from Hotel Ella Team on 17 Jul 2023
Thanks for the great review! We look forward to welcoming you back when you're next in Austin.

10/10 Excellent

Jeannette

Stayed 1 night in Jul 2023
Response from Hotel Ella Team on 17 Jul 2023
So glad to see you had an excellent stay and thank you for the great review!

10/10 Excellent

Kenneth James, Sammamish

Stayed 1 night in Jul 2023
Response from Hotel Ella Team on 10 Aug 2023
Glad to see you had an excellent stay and thanks for the great review!

8/10 Good

Min

Travelled with family
Liked: Cleanliness, staff & service
Spacious room and clean bathroom but lack of sitting place.
Stayed 1 night in Jul 2023
Response from Hotel Ella Team on 11 Jul 2023
Glad to see you had a good stay and thank you for the feedback!

10/10 Excellent

Juli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Ella Team on 13 Jul 2023
Glad to see you had a great stay and thank you for the excellent review!

10/10 Excellent

Christie

Stayed 2 nights in Jul 2023
Response from Hotel Ella Team on 11 Jul 2023
Glad to see you had an excellent stay. We look forward to welcoming you back when you're next in Austin.

10/10 Excellent

John

Stayed 1 night in Jul 2023
Response from Hotel Ella Team on 11 Jul 2023
Glad to see you had an excellent stay and we look forward to welcoming you back the next time you're in Austin.

10/10 Excellent

Kyle

Stayed 2 nights in Jul 2023
Response from Hotel Ella Team on 28 Jul 2023
Glad to see you had a great stay and we look forward to welcoming you back when you're next in Austin.

8/10 Good

Tara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the history of the property and the staff! Each person we encountered was attentive, kind and helpful. Loved the customer service texting option. Answers wet always prompt And thorough. Room in the newer part was nice and clean but very plain. Also for not being directly downtown, I thought the valet cost of $48 was quite steep. Bartender and concoctions were amazing!
Stayed 1 night in Jun 2023
Response from Hotel Ella Team on 3 Jul 2023
Glad to hear you had a wonderful stay and thanks for the good review.

10/10 Excellent

jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hotel Ella Team on 30 Jun 2023
Glad to see you had a wonderful stay and thanks for the great review!

8/10 Good

Lauren

Stayed 3 nights in Jun 2023
Response from Hotel Ella Team on 21 Jul 2023
Glad to see you had a good stay with us and we look forward to welcoming you back when you're next in Austin.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Great
Stayed 1 night in Jun 2023
Response from Hotel Ella Team on 28 Jun 2023
Glad to see you had a wonderful stay and thanks for the great review! We look forward to welcoming you back when you're next in Austin.

8/10 Good

Jean

Stayed 3 nights in Jun 2023
Response from Hotel Ella Team on 17 Jul 2023
Glad to see you had a good stay and thanks for the review!

10/10 Excellent

Marquis

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and quiet!
Stayed 1 night in Jun 2023
Response from Hotel Ella Team on 21 Jun 2023
So glad that you enjoyed your stay and thank you for the great review!

10/10 Excellent

Tiffany

Stayed 1 night in Jun 2023
Response from Hotel Ella Team on 19 Jun 2023
Glad to see you had a wonderful stay and thanks for the great rating!

10/10 Excellent

Francisco

Stayed 1 night in Jun 2023
Response from Hotel Ella Team on 12 Jun 2023
We're so glad to hear that you had a great stay with us and thank you for the review! We look forward to hosting you again the next time you're in Austin.

10/10 Excellent

Iva A, greenbrae

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023
Response from Hotel Ella Team on 30 Jun 2023
Glad to see you had a wonderful stay and thanks for the great review!