Dear Ann, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the city.Sincerely,Hotel Management

Dear Crystal, Thank you for being our guest, and sorry for the confusion regarding your room reservation. Also, we regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have noted your observations regarding your suite's refrigerator and informed our technical team for quick action. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests excellently; anything lacking is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Martin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Tracy, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Jay, We, the entire team at Extended Stay America, would like to express our gratitude for your kind comments about our hotel. Our associates are truly sincere in their level of service and genuine hospitality. We love it when their efforts are recognized and when we get to read how they made our guests feel welcome. Reviews like yours solidify the daily standards we strive to achieve for each guest! It was our honor to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Robin, We sincerely apologize for any disruptions during your recent visit, as we understand your cleanliness expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management

Dear ADAM, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Further, we regret you could not enjoy the hotel experience's comforts due to the noise around. Our front desk team works all around to improve your time with us. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Danielle, We are truly sorry to learn about your disappointing experience during your recent stay. The issues you described are unacceptable and not reflective of the standards we strive to maintain. Please accept our sincere apologies for the inconvenience you encountered. We take your feedback seriously and will investigate the matters raised to ensure they are addressed promptly. In the meantime, we understand your request for a refund and encourage you to reach out to us directly to discuss this further. We appreciate your understanding and the opportunity to make amends for the lapses in our service.Sincerely,Hotel Management

Dear Naomi, Thank you for your review of our hotel. Our primary objective is to ensure our guests enjoy a comfortable stay with attentive service. However, we are sorry we did not meet these standards during your visit and regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We hope you will consider giving us another opportunity to serve you so we can provide you with the immaculate and enjoyable experience you deserve.Sincerely,Hotel Management

Dear Jeffrey, Thank you for choosing our hotel during your recent visit to Austin. We appreciate you pointing out specific items you loved and areas where we can improve. However, reading that your disappointment outweighs your satisfaction while staying with us is disheartening. We always strive to provide every guest with the exceptional experience expected of us, and we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Greg, We're sorry to read about your experience at the hotel. The noise concerns and the condition of our facility you describe are unacceptable and not representative of our quality standards. We will address these issues with our team to ensure they are rectified. We also apologize if the bedding was not to your liking. Your feedback is important to us, and we will use it to improve our services. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Catherine, We regret that we couldn't give you a better impression from the moment you arrived at our property, and we apologize for any frustration this undoubtedly caused. The various situations you've described are unacceptable by our standards, and we will look into these matters to ensure future guests are not similarly impacted. We are sorry that these concerns compromised your plans with us, and we regret that you had to cancel with us. We appreciate you bringing this to our attention and hope you'll give us another opportunity to regain your trust and confidence.Sincerely,Hotel Management

Dear Jamie, Thank you for providing feedback. It is disappointing to learn of the issues you experienced on arrival. We care about delivering excellent service and ensuring the comfort of our guests. Your remarks are shared with our team for further action. Our front desk team can always help you with the most comfortable stay. Should your travels bring you back to the city, we would welcome the opportunity to have you stay with us and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear Jose, Thank you for being our guest. We are sorry for not meeting your room's cleanliness expectations and for the inconvenience caused. Also, we understand your disappointment with the smell concern you mentioned, and it is being checked, as smoking is never allowed in the hotel premises. Also, we will instruct our team to recheck the rooms before delivery as we advance. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. Our front desk team is available to help you always. Please stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank you! Sincerely,Hotel Management

Dear Melissa, Thank you for your feedback. We sincerely apologize for any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Trisha, Thank you for reviewing your stay. We apologize for the cleanliness issue you experienced and will address this with our housekeeping team to ensure this is an isolated instance. Our top priority is our guests and employees' safety and security. Our security team is reliable and well-trained, and we assure you we will investigate this issue. We also work closely with the local police department to keep our guests safe and secure during their stay. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Brandy, Thank you for letting us know of the issues with your stay. We apologize for the inconvenience caused due to the cleanliness of the room and the property, and we will address this with the housekeeping team to ensure this issue gets addressed appropriately. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We are also sorry for the concerns you had with other guests smoking. It should never interfere with our non-smoking guests, and we understand how this frustrated you and negatively impacted your experience. Your feedback will be shared with our team to prevent such situations in the future. We appreciate your kind remarks about the front desk. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management

Dear Ajeng, Thank you for taking the time to share your comments. However, we are sorry for the issues you faced during your stay here, and we appreciate you bringing this to our attention. We will look into this, and we are grateful for your patience. We want to provide every guest with a seamless, outstanding experience; therefore, we look forward to having you stay with us again so we can show you our dedication to exceptional hospitality.Sincerely,Hotel Management

Dear Guido, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Pierre, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We hope we have the opportunity to make it up to you on a future visit.Sincerely,Hotel Management

Dear Guest, We understand your disappointment and apologize for any inconvenience encountered with your reservations. While we strive to provide excellent service and ensure all reservations are honored, there are rare instances where unforeseen circumstances may lead to cancellations. We appreciate your understanding and will review our processes to better handle such situations in the future. We hope to have a future opportunity to welcome you and your guests for a flawless stay.Sincerely,Hotel Management

Dear Buenerje, Thank you for sharing your review about the stay. It is glad that you had a pleasant time here. However, we are disappointed to know that our lack of room service was a source of frustration during your visit. Our front desk is always available to assist you and make the most of your stay; in the future, please do not hesitate to ask. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management

Dear Micheal, Thank you for sharing your review of your recent stay at Extended Stay America. We're glad you had a pleasant stay overall, despite the elevator not working for two days. We apologize for any inconvenience this may have caused. Your feedback is important to us, and we appreciate your understanding. We hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management

Dear Michael, Thank you for being our guest. We are sorry for not meeting your expectations and giving you a relaxed time. Our front desk team is available round the clock to help you. Your feedback is important to us and will be addressed adequately. Our housekeeping and maintenance team is working to do the corrections and ensure rooms are thoroughly checked before allocating them to future guests. We understand the difficulties which impacted your time with us. Please let us change your and your partner's experience to a seamless and memorable one on your next visit.Sincerely,Hotel Management

Dear Sarah, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Jasmin, Thank you for your feedback. We are glad you loved your room and could use our fully equipped kitchens. Thank you again for the comments, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear MaRae, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear William, Thank you for sharing your feedback with us. We regret our miscommunication regarding our hotel's in-room amenities during your check-in. Items like hair dryers and towels are available and complimentary at the front desk anytime. Also, kitchenware for your suite is available and kept at the front desk to ensure cleanliness. Our team will gladly deliver these items to your suite upon request. Your feedback is much appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you for choosing us, and we hope to welcome you back for a more fulfilling experience.Sincerely,Hotel Management

Dear Byron, We are sorry for the issues you experienced with your reservation and how it was handled. Let us discuss your comments with our concerned team to ensure what went wrong and that this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Please give us another chance to demonstrate the hospitality you deserve on your next visit to the city.Sincerely,Hotel Management

Dear Danielle, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Your feedback is shared with our concerned team to review. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.SincerelyHotel Management