Heritage Auckland (Auckland, New Zealand)

Rooms & Rates

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Room type

Superior Room


		One queen or two single beds. Atrium, harbour, or city views. Located on all floors of hotel wing and tower wing. 34 square metres. Incorporates either art deco furnishings with polished wood floors (Hotel Wing) or contemporary furnishings (Tower Wing). Individual airconditioning and heating. Entertainment unit contains television with Sky channels. Desk with lamp and high-speed Internet access (surcharge). Kitchenette with stove top, oven, tea/coffee kettle, and refrigerator with minibar. Iron and ironing board. Laptop-size safe. Bathroom with combination tub/shower. Hair dryer. Bathrobes and slippers.

Deluxe suite


		One queen bed separated from lounge area by sliding door or 2 queen beds seperated by a sliding door (no lounge area if two queen beds required). City or harbour views. Located on all floors of Hotel Wing or Tower Wing. 47 square metres. Incorporates art deco furnishings with polished wood floors (Hotel Wing) or contemporary furnishings (Tower Wing). Individual airconditioning and heating. Desk with telephone, lamp, and high-speed Internet access (surcharge). Fully equipped kitchen with dishwasher, cooktop, oven, crockery and cutlery. Minibar. Entertainment unit containing TV with Sky channels. Iron and ironing board. Laptop-size safe. Bathroom with separate tub and shower, hair dryer, bathrobes, and slippers.

1 Bedroom Executive Suite


		One king bed, one queen bed, or two single beds. Incorporates Art Deco furnishings with polished wood floors (Hotel Wing) or contemporary furnishings (Tower Wing). Spacious open plan living and dining area including TV with Sky channels. Airconditioning and heating. Desk has direct-dial phone with voicemail, and high-speed Internet access (surcharge). Fully equipped kitchen including dishwasher, cooktop, oven, crockery and cutlery. Minibar. Bathroom with separate bath and shower, bathrobes, slippers, complimentary toiletries, and hair dryers. Iron/ironing board. In-room (accommodates laptop). Window opens. Rollaway beds (on request at Hotel Wing) and foldout couch (on request at Tower Wing).

2 Bedroom Executive Suite


One king and one queen or two single beds. Desk. Air conditioning. Cable/satellite TV with premium channels Direct-dial phone with voicemail. High-speed Internet access (surcharge). Kitchenette. Refrigerator. Minibar. Coffee/tea maker. Bathrobes. Slippers. Complimentary toiletries. Hair dryer. Iron/ironing board. In-room (accommodates laptop). Window opens.

Superior room - Non Refundable


		1 king bed or 2 single beds. Desk. In-room safe (accommodates laptop). In-room safe. Television - Satellite service. Cable/satellite TV. Premium TV channel(s). Pay movies. Direct-dial phone. Voice mail. Clock radio. Minibar. Kitchenette. Refrigerator. Coffee/tea maker. Bathrobes. Slippers. Hair dryer. Complimentary toiletries. Iron/ironing board. Complimentary newspaper. Blackout drapes/curtains. Turndown service. Air conditioning. Climate control. Smoking rooms only.

Deluxe Suite - Non Refundable


		1 queen bed or 2 double beds. Desk. In-room safe (accommodates laptop). In-room safe. Television - Satellite service. Cable/satellite TV. Premium TV channel(s). Pay movies. Direct-dial phone. Voice mail. Clock radio. Minibar. Kitchenette. Refrigerator. Coffee/tea maker. Bathrobes. Slippers. Hair dryer. Complimentary toiletries. Iron/ironing board. Complimentary newspaper. Blackout drapes/curtains. Turndown service. Air conditioning. Climate control. Smoking rooms only.

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There is only room left for . More rooms of this type may be available at higher rates. There are only rooms left for . More rooms of this type may be available at higher rates.

Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Know Before You Go

There are no room charges for children 13 years old and younger who occupy the same room as their parents or guardians, using existing bedding.

Policies

Pets not allowed
Minimum check-in age is 18
Check-in time starts at
Check-out time is 10 AM
Parking height restrictions apply
American Express accepted
Diners Club accepted
MasterCard accepted
Visa accepted

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Valet parking fee: NZD 35 per day (in/out privileges)
- Deposit: NZD 200 per night (cash only)
- Fee for in-room wireless Internet: NZD 29.90 (for 24 hours, rates may vary)
- Rollaway bed fee: NZD 39.10 per night
- Onsite credit card charges are subject to a surcharge
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Special Check-In Instructions

The hotel has two wings and two separate entrances and reception desks. Check-in location varies depending on where the guestroom is located.

Renovations and Closures

The following facilities will be closed from 15 December 2011 to 31 July 2012:One of the swimming pools

This information supersedes all other information in this property's description that relates to these amenities.

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Awards and Affiliations

A Green / Sustainable Property - Second Party Certified

This property participates in EarthCheck Bronze Benchmarked, a second-party certification program. Second-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An assessment of a company's sustainable tourism practices has been performed at this property by an assessor or auditor that is not independent of the second-party certification program.

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Accessibility Options

Accessible path of travel

In-room accessibility

Property Amenities

24-hour front desk
Air-conditioned public areas
Total number of rooms - 273
Number of floors - 7
Audio-visual equipment
Babysitting or child care
Ballroom(s)
Banquet facilities
Year Built - 1999
Tennis on site
Valet parking (surcharge)
Bar/lounge
Beauty services
Breakfast available (surcharge)
Coffee in lobby
Complimentary newspapers in lobby
Concierge desk
Currency exchange
Doorman/doorwoman
Dry cleaning/laundry service
Elevator/lift
Event catering
Exhibit space
Express check-in
Express check-out
Fitness facilities
Gift shops or newsstand
Health club
Hair salon

Designated smoking areas
One meeting/conference room
Parking limited (surcharge)
Luggage storage
Laundry facilities
Medical assistance available
Multilingual staff
Valet parking
Secure parking
Parking garage
Rooftop terrace
Patio
Porter/bellhop
Restaurant(s) in hotel
Room service (24 hours)
Safe-deposit box at front desk
Conference center
24-hour business center
Sauna
Secretarial services
Shopping on site
Number of buildings/towers - 2
Spa tub
Swimming pool - indoor
Swimming pool - outdoor
Television in lobby
Tour assistance
Wedding services
Wireless (high-speed) Internet access - complimentary

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Rooms

Heritage Auckland allows guests to select from two distinctive accommodation wings. The Hotel reflects the traditional style of the building's famous past as an iconic department store, while The Tower is a contemporary design, built to meet the exacting demands of the modern traveller. All guestrooms are spacious and well appointed with armchairs, work-desks with lamps, and high-speed wireless Internet access, which costs NZ$29.90 for 24 hours. Flat panel Satellite TVs have premium channels such as Sky Movies, Sky News, and Sky Sports. Kitchenettes have stove tops, ovens, tea/coffee kettles, and refrigerators with minibars. Guestrooms in the tower wing also have washing machines and dryers. Other amenities include irons and ironing boards, complimentary in-room safes, hair dryers, and bathrobes and slippers.

Room Amenities

Hypo-allergenic bedding available
Complimentary newspaper
Air conditioning
Blackout drapes/curtains
Direct-dial phone
Voice mail
Kitchenette
Refrigerator
Minibar
Coffee/tea maker
Wake-up calls
Daily housekeeping
Turndown service
Private bathroom
Bathrobes
Complimentary toiletries
Hair dryer

Slippers
Extra towels/bedding in room
Bathtub or shower
In-room childcare (surcharge)
Electronic/magnetic keys
Satellite television service
Iron/ironing board
Window opens
Clock radio
Desk
Rollaway beds available
Cribs (infant beds) available
Flat-panel television
Wireless high-speed Internet access (surcharge)
In-room massage available
In-room safe
Wired high-speed Internet access (surcharge)

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Dining

Hector's Restaurant - Hectors Restaurant Enjoy award-winning chefs in an inspiring atrium setting at Hectors Restaurant Auckland. Up to 120 diners can sample selections from a celebrated Pacific-rim menu under the canopy of native palms and shade sail clothes, which evoke Auckland's maritime tradition. Open daily from 6.30 AM - 10.30 PM.

Lobby Bar Relax - Unwind with your own window to the world outside. The stylishly refurbished Lobby Bar is open day and night, and offers the perfect place to meet, greet and savour a range of delicious cafe style food or a finely made drink in the evening. A new tapas menu is also available to tempt your tastebuds. Most of our products are sourced locally. Our Healthy Menu in the Lobby Bar and vegan menu options in Hectors Restaurant are steps towards our commitment to customers for providing a healthy and fresh meal.

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Renovations and Closures

The following facilities will be closed from 15 December 2011 to 31 July 2012:One of the swimming pools

This information supersedes all other information in this property's description that relates to these amenities.

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Recreation

Golfing nearby
Golf - driving range nearby
Sailing nearby
Water skiing nearby
Surfing/boogie boarding nearby
Personal watercraft nearby
Motor boating nearby
Windsurfing nearby

Pilates classes/instruction nearby
Yoga classes/instruction nearby
Aerobics nearby
Running track/path nearby
Hiking/biking trails nearby
Fishing nearby
Swimming on site

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Spa

Manicures and pedicures
Massages

Body treatments
Facial treatments

National Rating

Official New Zealand Rating provided by Qualmark®

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

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Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Heritage Auckland

4.6

out of 5

avg. guest rating

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Showing 1 - 10 results (of 19) · See more Heritage Auckland reviews

Lily from Arlington, VA

5.0

out of 5

“Loved the Heritage”

Stayed here with my family of four in October, 2011 and we just loved this place. We chose the hotel because we had heard the New Zealand rugby team had stayed there a few weeks earlier and we got a decent rate. The hotel doesn't look super fancy from the outside and the lobby is nice but not that impressive. Our room, however (and we chose the cheapest room available) was fabulous. Huge ceilings and our two double beds were separated by a sliding wall. Everything was super clean and comfortable and having the kitchen in the room was a big plus as we had two small children. The location was perfect, just around the corner from the Sky Tower and very much in the center of Auckland. HIghly recommend staying here!

Cushla H from Nelson NZ

2.0

out of 5

“Great location otherwise average”

We recently stayed at the Heritage Hotel in Auckland as we have stayed there before and it usually has good service, a great location and a high standard. This time we were disappointed. Admittedly we did get our 2 bedroom "suite" for a very good price. Our bedroom door lock didn't work, there was a hole in our sheets, we had to ask for tea towels and a dishcloth and the plug in the sink was broken. Overall the standard was shabby to say the least. On the positive it was a great location close to activities and the city shops.

A Traveller from Far North, NZ

5.0

out of 5

“Very Good”

Hard to find fault with the Heritage...but here goes: 1. The front door/valet parking staff should be AT THE FRONT DOOR, not at the reception desk chatting. Hyatt (now Pullman) understands this basic concept far better. 2. Towels at the pool would be nice. Going to the front desk or bringing them from the room is not 4.5 star-worthy. But all in all, a fine hotel.

teri f from colorado

5.0

out of 5

“Great Hotel!”

The hotel is beautiful and located close to the harbor and the sky tower. We arrived early and they were very helpful and accommodating. We ended up staying at the hotel on the return part of the trip because it was so nice. There is valet parking only for $35 nzd, but parking is always an issue downtown, so felt this was fair. Great experience and would recommend it to Auckland bound travelers.

Must see

AWOL Adventures Canyoning experience! Repelling off cliffs, through water falls, tunnels, amazing scenery. Great for kids and anyone reasonably healthy, even if you have never repelled before. Awesome experience you can't just do any where! The leaders were so nice and professional. Don't miss out!

Outdoors or beach

Piha Beach is close by and well worth the drive. We did a canyoning trip with AWOL and they picked us up one block from the hotel at the sky tower and took us to the beach and canyoning activities. That was a highlight.

Vickie from Sydney, Australia

5.0

out of 5

“Best Hotel in Auckland!”

The Heritage hotel is a well appointed hotel, with exceptional staff and customer service. The staff are friendly , helpful and most of all think ahead. A good example of their service was the wakeup service. I arrived at 12.30 am and asked for a 6 am wake up call . I received the call and then promptly went back to sleep... 5 mins later there was a knock on my door and it was one of the staff making sure I was awake. Thank god for that or I would have missed my 7 am meeting. Also good value for money, my room was amazing and the bed soooo comfortable .

Stephen F from Sydney, Australia

4.0

out of 5

“Good position”

The hotel was warm and friendly. Bathroom water temp was unpredictable at times. Breakfats was gret but quite pricey.

David from Sydney

4.0

out of 5

“A Family Affair”

We took our two kids (9, 16) to Auckland and stayed in a two bedroom suite in the Heritage Hotel. The higher than average ceiling gives the room a very spacious feel. The staff has kept the room clean and tidy during our 1 week stay. They attend promptly to our requests for extra towels and toiletries. The location is very close to the CBD, Sky Tower, the Casino and a vegetarian restaurant which offer a wonderful variety of dishes (we visited it at least four times). Because it is near the casino, there are 27/7 coffee shops and eateries around the area. The roof top swimming pool has a good view and my son enjoyed his daily swim very much. The only negative point I can think of the on site valet parking fee which I feel is a bit high for hotel guests (NZ$30/night). We have no hesitation in returning to Heritage again but my son has decided that the next trip to NZ must be to the LOTR sites in the South.

Area recommendations

I would recommend visiting Waitomo Glow Worms Cave and the Waiotapu Geothermal Wonderland.

A Traveller from Mississauga, ON

5.0

out of 5

“Pleasant & Relaxing”

Room was great. I received more than I asked for as there was a nice small kitchenette and even a combo washer/dryer in the room. The bathroom was large and the water pressure great and there was even a small outside balcony with a table and two chairs. Wish I could have stayed longer! Hotel was a little off the main downtown area but not unreasonable - walk was just a few blocks.

A Traveller from Adelaide, South Australia

5.0

out of 5

“Auckland stay at the Heritage”

Auckland very quiet on Decemebr 25,26,27, a coffee service in the foyer was good as not many shops open

Area recommendations

Devonport, very old worldly and not cluttered with branding advertising

A Traveller from New York, NY

5.0

out of 5

“Gem”

Great hotel, fantastic rooms, high ceilings, wonderful amenities like pool, excellent location. We were sorry we couldn't stay longer.

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Showing 1 - 10 results (of 19) · See more Heritage Auckland reviews

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