Ratings based on 460 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Nashville, TN

Wedding weekend stay

Posted 19-Dec-2014
Pros: See Above
Cons: Danish or donuts for breakfast.
Location: Stone Mountain Park has everything and very close.
Arrived late on a Friday night with 3 tired children. Check in was easy and quick. Stairs to second floor were steep for older person and my husband an amputee but I didn't ask for a ground level room...my fault. Room was pleasant, clean and quiet. Easy to sleep, room dark, bed comfortable. Breakfast not all I had hoped for but it was FREE. Asked for a late check out mid-morning and was allowed to stay until 12 noon. No problems. WI FI was good...kids liked that.
2 out of 5
by A verified traveller

Not real happy

Posted 29-Nov-2014
Beds had animal hair in them. They weren't real clean. It was close to the park though. Too much money for such an average room.
Comment from Hotel Management
02-Dec-2014 by Angela Cantlon, Hotel Management
Dear Guest, I deeply regret the unfortunate cleanliness issues that you encountered during your recent stay with us. This is not how we want our guests to remember their time with us. Please know that we will be using your feedback to make improvements with our cleaning team. We would like the opportunity to restore your faith in our property and do hope you will reconsider returning back to us. Thank you for your feedback and please accept my sincere apologies.
3 out of 5
by A verified traveller

OK

Posted 23-Nov-2014
Pros: Price was OK
Cons: A little deep cleaning is in order
Biggest dissapointment was inability to get internet entire 4 day stay. Also noise from surrounding rooms was annoying. Nice staff, OK amenities, decent location, but don't think I would stay again.
Comment from Hotel Management
02-Dec-2014 by Angela Cantlon, Hotel Management
Dear Guest, Thank you for your review of your recent stay with us. I would like to start by apologizing for the inconvenience with the wifi issue. Please know that we understand that wifi are one of the best ways wow our guests and we will make all necessary changes to make ensure this is improved for future service. We hope you will reconsider visiting the hotel again on your next visit to Valdostal, GA Sincerely, The Management team at Sleep Inn & Suites.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Nov-2014
It was any normal hotel. Very comfortable. The only complaint that I have was that the WiFi kept going out on me. Other that my experience here was good.
Comment from Hotel Management
02-Dec-2014 by Angela Cantlon, Hotel Management
Dear Guest, Thank you for your review of your recent stay with us. I would like to start by apologizing for the inconvenience with the wifi issue. Please know that we understand that wifi are one of the best ways wow our guests and we will make all necessary changes to make ensure this is improved for future service. we are happy you enjoyed your stay with us .We hope to have the opportunity to welcome you back and hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom indy

Posted 10-Nov-2014
Clean and convenient to Stone Mountain. No elevator and lots of stairs would ask for 1st floor if booked again.
Comment from Hotel Management
02-Dec-2014 by Angela Cantlon, Hotel Management
Dear Guest, Thank you for taking the time to review your stay with us. We very much appreciate your comments and will take them into consideration to help make our hotel shine in the future. It's always a pleasure to hear when a guest has enjoyed their stay. We look forward to serving you again soon! The team at Stone Mountain Lodge.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom north caroline

My stay at Best Western

Posted 04-Nov-2014
Pros: everything i will be using the best western again
Cons: i dont think theres any improvement is needed
Location: stone mountain fast food walmart dollar tree
the room was very nice the hot breakfast the staff very friendly
Comment from Hotel Management
04-Dec-2014 by Angela Cantlon, Hotel Management
Dear, Wow thank you for such a pleasant review! We really appreciate all your comments. Thank you for your compliments to our staff as we thrive for the 100% guest satisfaction. I am pleased that you enjoyed your stay and also enjoyed our hot breakfast buffet. Customer satisfaction is our number one priority, thus I am glad we were able to exceed your expectations. we are looking forward to see you soon !!
Comment from Hotel Management
02-Dec-2014 by Angela Cantlon, Hotel Management
Dear Guest, Thank you for your glowing review. We strive to make every guests stay enjoyable and I am glad to hear we were able to surpass your expectations with our friendly staff. It is also wonderful to hear how much you enjoyed our hot deluxe breakfast. Thank you again and we look forward to having another opportunity to serve you.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Oct-2014
Location: close to stone mountain park
pleasant place to stay. nothing fancy but very clean
Comment from Hotel Management
12-Nov-2014 by Angela Cantlon, Hotel Management
Dear, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. Thank you for your patronage and hope to see you soon again!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Atlanta GA

Posted 18-Oct-2014
Everyone was nice and helpful! Clean room bed was comfortable and it was quiet!
Comment from Hotel Management
12-Nov-2014 by Angela Cantlon, Hotel Management
Dear, Comfort, cleanliness, and customer service have to be the top three items on every travelers mind when traveling, and we thank you for noticing we provide them all. It is always a pleasure to hear when a guest has enjoyed their stay, and the staff is accommodating and helpful throughout the stay. Thank you, The management team at Best Western Stone Mountain Lodge.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Charlotte North Carolina

24th wedding anniversary

Posted 15-Oct-2014
Pros: like that it was located close to the Stone Mountain Park and around shopping and restaurants
Cons: air conditioning and fan had a slight unpleasant odor when turned on
Location: the location was great. all the things that we needed were close by like stone Mountain Park, places to eat, gas, places to shop
overall it was a good experience did have problem with the toilet seat being loose but someone came to tighten it as soon as I pointed it out . stayed for 3 nights and klenex tissue was never replaced.
Comment from Hotel Management
27-Oct-2014 by Angela Cantlon, Hotel Management
Happy 24th Wedding anniversary to both of you. I am glad that you had a great anniversary weekend and that you enjoyed your stay with us. We very much appreciate your comments and will take them into consideration to help make our hotel shine in the future. It's always a pleasure to hear when a guest has enjoyed their stay. We look forward to serving you again soon! The management team at Best Western Stone Mountain.
1 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 25-Sep-2014 on Hotels.com
Comment from Hotel Management
27-Oct-2014 by Dee Patel, Hotel Management
Thank you for taking the time to review the Best Western Inn. We appreciate your 5 star review and welcome any suggestions. we are happy you enjoyed your stay with us .We hope to have the opportunity to welcome you back and hope to see you again soon!