Ratings based on 442 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

OK

Posted 23-Nov-2014
Pros: Price was OK
Cons: A little deep cleaning is in order
Biggest dissapointment was inability to get internet entire 4 day stay. Also noise from surrounding rooms was annoying. Nice staff, OK amenities, decent location, but don't think I would stay again.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Nov-2014
It was any normal hotel. Very comfortable. The only complaint that I have was that the WiFi kept going out on me. Other that my experience here was good.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom indy

Posted 10-Nov-2014
Clean and convenient to Stone Mountain. No elevator and lots of stairs would ask for 1st floor if booked again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom north caroline

My stay at Best Western

Posted 04-Nov-2014
Pros: everything i will be using the best western again
Cons: i dont think theres any improvement is needed
Location: stone mountain fast food walmart dollar tree
the room was very nice the hot breakfast the staff very friendly
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Oct-2014
Location: close to stone mountain park
pleasant place to stay. nothing fancy but very clean
Comment from Hotel Management
12-Nov-2014 by Angela Cantlon, Hotel Management
Dear, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. Thank you for your patronage and hope to see you soon again!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Atlanta GA

Posted 18-Oct-2014
Everyone was nice and helpful! Clean room bed was comfortable and it was quiet!
Comment from Hotel Management
12-Nov-2014 by Angela Cantlon, Hotel Management
Dear, Comfort, cleanliness, and customer service have to be the top three items on every travelers mind when traveling, and we thank you for noticing we provide them all. It is always a pleasure to hear when a guest has enjoyed their stay, and the staff is accommodating and helpful throughout the stay. Thank you, The management team at Best Western Stone Mountain Lodge.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Charlotte North Carolina

24th wedding anniversary

Posted 15-Oct-2014
Pros: like that it was located close to the Stone Mountain Park and around shopping and restaurants
Cons: air conditioning and fan had a slight unpleasant odor when turned on
Location: the location was great. all the things that we needed were close by like stone Mountain Park, places to eat, gas, places to shop
overall it was a good experience did have problem with the toilet seat being loose but someone came to tighten it as soon as I pointed it out . stayed for 3 nights and klenex tissue was never replaced.
Comment from Hotel Management
27-Oct-2014 by Angela Cantlon, Hotel Management
Happy 24th Wedding anniversary to both of you. I am glad that you had a great anniversary weekend and that you enjoyed your stay with us. We very much appreciate your comments and will take them into consideration to help make our hotel shine in the future. It's always a pleasure to hear when a guest has enjoyed their stay. We look forward to serving you again soon! The management team at Best Western Stone Mountain.
1 out of 5
Recommended
for Business Travellers
by Honeycuttfrom C.C., Florida

Not a good experience.

Posted 24-Aug-2014 on Hotels.com
One reason for choosing this one was the outdoor pool. We arrived from airport hot and tired. 2 hour flight turned into 5 hour trip. We couldn't wait for the pool. 2 kids and 2 adults got dressed for pool. Walked down to pool and it was dirty. Reported it and was told it be clean next day. It was not clean. Also the lobby smelt like Foreign food was being cooked and it smelled terrible. We also found hair on the bathroom counter top. Came to this area to visit Stone Mountain but will not use this motel again.
Comment from Hotel Management
21-Sep-2014 by Dee Patel, Hotel Management
Honeycutt, Please accept our sincere apologies for the issues you experienced during your recent stay at our Best Western Stone Mountain. I can assure you that your complaints and issues are heard and will be resolved immediately. Our hotel has recently had a change in management and I can assure you that our new management team is working hard to make certain that we meet and exceed guest expectations moving forward. In the future, I do hope that you would be willing to give us another chance and let us show that we've improved our services. We strive to please all our guests and sincerely appreciate your comments! Warm Regards, The Management Team at Best Western Stone Mountain
3 out of 5
by A verified traveller

Hotel stay

Posted 21-Aug-2014
Pros: Pet friendly.
Cons: Improve what i said in experience section.
Location: One night stay.
Wi Fi didn't work in my room, the phone didn't work when i tried call to front desk, got a busy signal. TV remote would not turn the tv on or off, could not adjust volume up or down. All it did was change channels. The room also had a oder.
Comment from Hotel Management
19-Sep-2014 by Angela Cantlon, Hotel Management
Traveler and valued guest, Allow me to apologize on behalf of our hotel for the technical problems you experienced and any inconvenience it may have caused you. I can assure you that your complaints and issues are heard and we are looking into the cause and whether or not any other customer experienced this issue as well so that we may prevent it from happening in the future. Thank you so very much for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance in the future. Warm Regards, The Management Team at Best Western Stone Mountain
5 out of 5
Recommended
by A verified traveller

Posted 21-Aug-2014 on Hotels.com
It offers a reasonable price, good location, friendly staff, and simple free breakfast.
Comment from Hotel Management
12-Nov-2014 by Dee Patel, Hotel Management
Dear, Thank you for such a pleasant review! We really appreciate all your comments. Thank you for your compliments to our property and staff as we thrive for the 100% guest satisfaction. I am glad to hear how much you enjoyed our hot and cold deluxe breakfast. next time don't forget to enjoy our "Nightly Nachos Social hour with fresh baked cookies every night". we are looking forward to see you soon !!