Ratings based on 378 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
96% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Austin

Posted 14-Apr-2015
I chose this hotel for its location, and found it comfortable and reasonable and the staff were pleasant.
Comment from Hotel Management
21-Apr-2015 by D Patel, Hotel Management
Dear Guest, Comfort, cleanliness, and customer service have to be the top three items on every travelers mind when traveling, and we thank you for noticing we provide them all. It is always a pleasure to hear when a guest has enjoyed their stay, and the staff is accommodating and helpful throughout the stay. We are looking forward to see you again soon. Thank you, The Management Team at Quality Inn And Suites.
3 out of 5
by A verified travellerfrom Rockledge, FL

Clean hotel, horrible customer service, stiff bed

Posted 09-Apr-2015
Hotel was clean, room was very clean. I stayed for 3 nights. Upon checkin the front desk was not very pleasant, and very matter of fact. The last night I was there, the toilet stopped up. I asked for help from the front desk, who instructed me there was nothing they could do but that I could come to the front desk for a plunger to do it myself. This did not solve the issue. I was unable to use my bathroom for the rest of the trip. They also offer free wifi, but I was never able to log on. It either took too long to get connected so it timed out, or it was limited connection. When I called for the password and username, front staff was very rude about it. When I checked put, front desk was a very nice person, although it took them about 10 minutes to come to the front to check me out. Then there systemso we're down, so I couldn't get a receipt. bed was clean, but very stiff. Felt like I slept on a boxspring. They were also in the middle of a remodel, so even the pool was shut down. Very disappointed. If all you want is a clean bed, and nothing else.. that's what it is.
Comment from Hotel Management
21-Apr-2015 by D Patel, Hotel Management
Dear Guest, We appreciate you sharing your concerns with us. The issues raised are not acceptable and we are truly sorry that you did not have an excellent experience. These issues are not reminiscent of our warm hospitality and service ethic. We hope you'll give us another chance to change your impression and offer you a more memorable experience. The Management Team at Quality Inn Stone Mountain.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Room

Posted 30-Mar-2015
The breakfast was very good, The room was clean and comfortable. Excellent rate for the ro.i
Comment from Hotel Management
21-Apr-2015 by D Patel, Hotel Management
Dear Guest, We are glad that you enjoyed the breakfast, location and the comfortable & cleanliness of our rooms. We are pleased to hear you enjoyed your stay and was "enough". We take pride in the items we are able to offer our guests for such a great rate. Its great you were able to enjoy the breakfast. At your service, The Management Team at Quality Inn Stone Mountain.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice

Posted 23-Mar-2015
I will choose Quality inn again and again. Decent environment, nice facilities, friendly staff.
Comment from Hotel Management
25-Mar-2015 by D Patel, Hotel Management
Dear Guest, We appreciate the time you took to write this review, thank you so much! We are pleased that you enjoyed your stay and that you continue to make us your property of choice in the area.Comfort, cleanliness, and customer service have to be the top three items on every travelers mind when traveling, and we thank you for noticing we provide them all. It is always a pleasure to hear when a guest has enjoyed their stay, and the staff is accommodating and helpful throughout the stay. The Management Team at Quality Inn Stone Mountain.
3 out of 5
Recommended
for Everyone
by A verified traveller

Clean but worn.

Posted 18-Mar-2015
Good people who will make this place better. A little beat up but on the mend.
Comment from Hotel Management
25-Mar-2015 by D Patel, Hotel Management
Dear Guest, Thank you for taking the time to review your stay with us. We very much appreciate your comments and will take them into consideration to help make our hotel shine in the future. It's always a pleasure to hear when a guest has enjoyed their stay. We look forward to serving you again soon! The Management Team at Quality Inn Stone Mountain.
3 out of 5
Recommended
for Students
by A verified travellerfrom Atlanta

No frills but just right!

Posted 09-Mar-2015
Pros: The room was clean. Suitable for the price!
Cons: The tv remote control batteries were dying!
Location: Close to the interstate. Plenty of shops/restaurants nearby!
Had to stay here at the last minute and the staff was pleasant and efficient. I had to make some quick adjustments to my stay because of traveling road conditions and they accommodated me with no hassle.
Comment from Hotel Management
25-Mar-2015 by D Patel, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. Thank you for your patronage and hope to see you soon again! The Management Team at Quality Inn Stone Mountain.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom NC

Review of what was Stone Mtn Inn, now Quality Inn.

Posted 09-Mar-2015
Pros: They accept pets and the breakfast was good. In a quiet area of town.
Cons: The need to step up the cleanliness of the bathroom.
Location: Lots of food places nearby.
It is a motel, not a hotel which is no big deal but you may not realize that when you are booking.
Comment from Hotel Management
25-Mar-2015 by D Patel, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. Thank you for your patronage and hope to see you soon again! The Management Team at Quality Inn Stone Mountain.
4 out of 5
Recommended
for Families
by A verified traveller

Pretty good place to stay

Posted 24-Feb-2015 on Hotels.com
TV channels were limited. Also, no ice available. However, overall a good place to stay.
Comment from Hotel Management
02-May-2015 by Dee Patel, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. Thank you for your patronage and hope to see you soon again! The Management Team at Quality Inn Stone Mountain.
3 out of 5
Recommended
for Business Travellers
by teresafrom alabama

one night only

Posted 17-Feb-2015 on Hotels.com
hotel was ok for what we needed it for a one nights stay. beds were clean and bathroom was clean. the neighborhood is not really good we were at the back of the hotel. breakfast was what is expected although our morning was only 2 pastries in the tray and a stale banana. i would stay again if i needed to.
Comment from Hotel Management
02-May-2015 by Dee Patel, Hotel Management
Dear Guest, Thank you for taking the time to review your stay with us. We very much appreciate your comments and will take them into consideration to help make our hotel shine in the future. It's always a pleasure to hear when a guest has enjoyed their stay. We look forward to serving you again soon! The Management Team at Quality Inn Stone Mountain.
4 out of 5
Recommended
for Families
by Daynierfrom Fort Lauderdale, FL

Quality INN - Stone Mountain, GA

Posted 16-Feb-2015 on Hotels.com
Everything was great but the internet connection was a real downer.
Comment from Hotel Management
02-May-2015 by Dee Patel, Hotel Management
Dear Guest, We are glad that you enjoyed the breakfast, location and the cleanliness of our rooms and do apologize for slow internet connection .We now have an option for fast internet service which you can choose from once you log into the system ! We would love to have you back again and experience it yourself ! The Management Team at Quality Inn Stone Mountain.