Ratings based on 742 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from chicago

great hotel great experience!

Posted 15-Sep-2014
the hotel stay was one of the best I have ever experienced. the hotel is clean and well kept. they staff is AMAZING! we had an issue with the key not working the staff came with to try the new key just so we didn't have to come back down, when the issue persisted we (family of 5) were treated to appetizers and beverages in the café while they fixed the problem. everyone was wonderful . I highly recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from Philly

Would definitely stay again!!

Posted 07-Sep-2014
The hotel is very nice! Every time we entered our room it smelled really good fresh and clean. The bed was comfortable. The staff very nice and knowledgable about restaurants and attractions. Breakfast very good! The egg white mushroom,cheese & spinach sandwhich is very good. Very a sweet and juicy grapfruit. Nice pool. My only complaint more drawer space and a microwave in the rooms. Highly recommended restaurants - Chef Robs carribean food the best ever. Gladys knight chicken and waffles uuuummmm!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Sep-2014
Excellent experience,would absolutely stay again!
4 out of 5
Recommended
for Everyone
by A verified traveller

Pleasing stay

Posted 05-Sep-2014
Pros: Staff very friendly. Clean.
Cons: Refrigerator in room wasn't very cold.
Location: Shopping centers close by. Only 15 mins. from Atlanta.
The hotel staff were very friendly. The room was clean and spacious. Even with parties on main level, it was quiet in our room. Will book this hotel again if we go back.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tampa

Great location! Good breakfast!

Posted 31-Aug-2014
The rooms are very clean and the beds very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller from Savannah, GA

Hotel is very close to a Norcross.

Posted 11-Aug-2014
All rooms are mini suites with wet bar & mini fridge. And separate sitting area. Very clean and comfortable.
5 out of 5
Recommended
for Families
by A verified traveller from Laurel,MS

Plenty of room to roam

Posted 09-Aug-2014
Pros: the big bathroom
Cons: A bigger pool would have been nice but closeness allowed us guests to mingle.
Location: we went to Stone Mountain and Legoland both are about 30 min from Norcross.
This was a family trip of four the sitting area was big enough for the kids to play while we prepared for site seeing in the sleeping area. The complimentary breakfast was outstanding the staff gave everyone plenty of time to eat and relax. Everyone was so nice all of us guests acted as if we knew each other for years.
5 out of 5
Recommended
for Everyone
by A verified traveller from ky

Best hotel ever!

Posted 28-Jul-2014
Staff went above and beyond to be helpful and friendly. Hotel was well above ratings and reviews. Very very pleased! Will definately stay again!
4 out of 5
Recommended
for Everyone
by A verified traveller from New Albany, MS

really nice hotel

Posted 27-Jul-2014
Pros: Very friendly staff
Cons: Have linens available when needed
Location: great location, close to Atlanta
This is the third Hyatt that I have stayed at. I specifically picked a Hyatt to stay at during this trip because my experience the two previous times were so great. I was very pleased with the friendliness of the staff and the upkeep of the hotel itself. However, I do have one complaint. We stayed over the fourth of July weekend and over the holiday we did not receive any clean towels or bathrags. We actually went two days without receiving any clean linens. We had to use the same towels and bathrags three times and this was extrememly frustrating to me. When we asked for clean linens, we were told that there were none clean. While I enjoy staying at the Hyatt, it is very expensive and if I am going to pay that much a night for a hotel I expect to have clean towels and bathrags EVERYDAY. Other than this I have no other complaint.
4 out of 5
Recommended
for Everyone
by A verified traveller from Warner Robins

Posted 22-Jul-2014
Nice stay! Very friendly & courteous staff, rooms were nice & clean after each of our outings.