Exterior

Reviews of Hilton Garden Inn Atlanta Midtown

3 out of 5
Hilton Garden Inn Atlanta Midtown
97 10th Street NW, Atlanta, GA

Reviews

7.6

Good

Rating 10 - Excellent. 43 out of 98 reviews" "
Rating 8 - Good. 18 out of 98 reviews" "
Rating 6 - Okay. 16 out of 98 reviews" "
Rating 4 - Poor. 11 out of 98 reviews" "
Rating 2 - Terrible. 10 out of 98 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Rahawne

Travelled with family
Liked: Cleanliness, staff & service
Na
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Thanks for the 4/5 rating, Rahawne!We're happy you had such a lovely stay at Hilton Garden Inn Atlanta Midtown! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

peter, Saint Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Peter, it's gratifying to know you had such a positive experience at Hilton Garden Inn Atlanta Midtown. We're delighted you chose to stay with us and look forward to welcoming you again on your next visit to the city.

4/10 Poor

Ironsure

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Ironsure, thank you for your rating. Improving our service quality and guest satisfaction is a continuous process, and feedback like yours is valuable for us. We hope to have an opportunity in the future to better serve you and provide a more satisfactory experience.

6/10 Okay

Basharat

Disliked: Staff & service
Initial encounter was disappointing as I had to wait on the fornt desk for 10-15 minutes and no one was there
Stayed 2 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Basharat, it's regrettable to hear about your initial waiting time experiences at the front desk. Our intention is always to ensure our guests are promptly taken care of. We take your feedback seriously and will discuss it with our colleagues for potential improvements. We hope to have the chance to serve you more swiftly in the future.

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and clean
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Amanda, thank you for sharing your experience. It's delightful to hear that your stay at Hilton Garden Inn Atlanta Midtown met your expectations for cleanliness. We always strive to ensure the highest standards of cleanliness and comfort for our guests. We appreciate your feedback and hope to serve you again in the future.

10/10 Excellent

Roderick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice my wife love it
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Apr 2024
Roderick, it's wonderful to hear that both you and your wife had an enjoyable stay at the Hilton Garden Inn Atlanta Midtown. We greatly appreciate you taking the time to share her love for our hotel. We're looking forward to welcoming you both back in the near future.

10/10 Excellent

Kang

The property has excellent location that is extremely convenient to take Marta from or to the airport. The room is big, clean, and staff is very friendly. Definitely will come back next time.
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Kang, we're thrilled to know you enjoyed your stay at the Hilton Garden Inn Atlanta Midtown. Knowing you found our location convenient and appreciated the spaciousness and cleanliness of our rooms fills us with pride. It's also wonderful to hear our team members were friendly and made you feel welcome. Your future visits are eagerly awaited. Thank you for recommending us.

10/10 Excellent

Heidi, Mooresville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location for activities at Georgia Tech track. Several great restaurants within walking distance from hotel.
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Heidi, it's delightful to hear that the convenient location of Hilton Garden Inn Atlanta Midtown helped to enhance your stay, with Georgia Tech activities and gastronomical spots close by. We are thrilled that you enjoyed your visit, and we look forward to welcoming you back in the future.

8/10 Good

TOMMY

Liked: Cleanliness, amenities
Quiet
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Mar 2024
Tommy, thanks for your concise feedback. We're delighted that you appreciated the serene atmosphere at Hilton Garden Inn Atlanta Midtown. We hope to have the pleasure of welcoming you back in the near future.

2/10 Terrible

Lakeary

Disliked: Cleanliness, amenities
dirty & bed wasn't professionally mad & small like smoke
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan 2024
Lakeary, we deeply regret your recent stay did not meet expectations. Cleanliness and comfort are top priorities and we're genuinely sorry to hear about your experience. It's also disappointing to hear about any issues with the room scent. Your feedback is appreciated and will be used to address these areas for improvement. We hope to have a chance to deliver a better experience in the future.

8/10 Good

Shari

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not able to walk around. Construction made us have to have the hotel park us and we paid for parking $50 a night which was crazy but had no choice.
Stayed 1 night in Dec 2023
Response from Customer Service on 27 Jan 2024
Shari, your feedback on the construction around the Hilton Garden Inn Atlanta Midtown and the parking arrangements is valued. We recognize that any construction nearby can be disruptive and the parking rates can seem high. We're committed to offering as many options as possible, even in challenging circumstances like these. For any future stays, our team members can help provide alternative options if they're available. We appreciate you bringing this matter to our attention.

6/10 Okay

Kevin

Stayed 1 night in Jan 2024
Response from Customer Service on 20 Mar 2024
Kevin, it seems you had a neutral experience with us during your recent stay. We're continuously striving to improve our services and guest experiences. Thank you for choosing us, and we hope to have the opportunity to host you again soon ensuring a better experience.

8/10 Good

teddy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Teddy, thank you for choosing Hilton Garden Inn Atlanta Midtown and sharing your rating. We're delighted to know that you had a satisfactory experience. Please consider sharing more insights next time so we can deliver an even better service. We hope to welcome you back soon!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is only by valet, and $50 for overnight - best to know for planning purposes. We stayed here for my daughter’s graduation from Georgia tech. Easy walking distance to/from McCamish.
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Kristen, thank you for sharing your experience at Hilton Garden Inn Atlanta Midtown. We're thrilled you found the location convenient for your daughter's graduation ceremonies and we hope this momentous occasion was made even more unforgettable by your stay with us. Thank you for highlighting the valet parking details, it indeed helps future guests in planning their visit better. We look forward to hosting you again during your next visit to Atlanta.

4/10 Poor

Christopher E.

Liked: Cleanliness
Disliked: Staff & service
$50 dollars a night for parking. Are you serious! Even though I was using handicap parking the parking attendant wanted my keys. being in law enforcement there were items in my vehicle that I wasn't going to allow for him to have access to. he gave me a very hard time. He didn't look professional. In the building i could smell dope being used. this hotel in ot what it used to be.
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Christopher, we appreciate you taking the time to share your concerns. It sounds like the parking charges and experience with our parking team member were not up to expectations, for which we sincerely apologize. We take your feedback regarding the scent in the building seriously, and assure you immediate action will be taken to investigate and resolve any issues. Trust that this is not reflective of our usual standards and we hope for an opportunity to provide a better experience in the future.

10/10 Excellent

Binta

Stayed 1 night in Dec 2023
Response from Customer Service on 1 Jan 2024
Thanks for the perfect rating, Binta!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Garden Inn Atlanta Midtown.Have a wonderful day!

4/10 Poor

PAULO

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
It's my third stay at the hotel, and I've seen how the service has deteriorated tremendously. It gets worse every time. One morning, there wasn't even any coffee at breakfast!!! The staff seems unmotivated, as if they were reluctant to provide service. At times, the hotel looks deserted, as if there was no one providing service.
Stayed 1 night in Dec 2023
Response from Customer Service on 29 Dec 2023
Paulo, it's concerning to hear about your experience, especially considering your previous stays. We regret if breakfast did not meet your expectations and apologize for any perceived lack of enthusiasm from our team members. We aim to keep our establishment efficient while maintaining a welcoming environment. Your feedback is valuable, and rest assured, it will be discussed with our team. We hope you'll give us another opportunity to deliver the level of service for which we are known.

4/10 Poor

Kevin

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was very disappointed in the fact they don’t tell you that you have to make a $200 deposit on top of the already expensive rate. Then they don’t tell You until you call that there’s no public parking or access to parking but their onsite parking which you have to pay $50 per night to park, which is outrageous! They do not replenish towels and when you call the desk they ever so rudely, say oh we have them at the desk you can come down here and get them. Garbage and dishes sat outside our room door for the entire stay and was not picked up by the staff. The trash was from the previous customers to our room.
Stayed 2 nights in Oct 2023
Response from Customer Service on 15 Dec 2023
Kevin, thank you for sharing your experience. We regret the misunderstanding regarding the deposit and parking facilities, which should have been communicated more clearly. Also, we recognize there was some dissatisfaction with the linen service and the oversight in public spaces maintenance. Please know that our team members are committed to providing a top-notch experience and we'll ensure such instances are handled more carefully in the future. Your feedback is highly valued in our continued endeavor to enhance our guest experience.

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
12/2/23
Excellent customer service, very friendly staff! Will be staying here again in the future
Stayed 2 nights in Dec 2023
Response from Customer Service on 11 Dec 2023
Jade, it's fantastic to hear that you enjoyed your time at the Hilton Garden Inn Atlanta Midtown. Our team members are indeed dedicated to providing exceptional service. Your plan to revisit is much appreciated, and our team is already looking forward to your next stay. We appreciate the feedback, thanks!

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 11 Dec 2023
Thank you for this excellent rating, Andrea!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hilton Garden Inn Atlanta Midtown! We'd love to host you again someday for yet another unforgettable visit.

6/10 Okay

David

Stayed 1 night in Dec 2023
Response from Customer Service on 30 Dec 2023
Thank you for taking the time to share your feedback, David.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

4/10 Poor

Michael James

Stayed 2 nights in Nov 2023
Response from Customer Service on 31 Jan 2024
Michael, thank you for taking the time to rate your stay. We regret to see it didn't reach your expectations. We value every guest's input and are committed to addressing any concerns you may have had. Your feedback is appreciated, as it helps us continuously improve our service and guest experience. We'd welcome an opportunity to provide a better stay in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Ever
We shpuld have read the google reviews for this place before booking. This place was ABSOLUTELY TERRIBLE. No live tv so you have to sign into the subscribed sites, the bed was the most UNCOMFORTABLE thing ive ever slept on. Our backs are killing us after 3 nights there. Breakfast said it was included but it indeed is not and is $15 per person for over cooked sausage, dry eggs cereal and bagels. Thats it. Light switches are all over the place. The "automatic" blinds were broken. The ac kicked on once and it was so hot in our room. Id never come to this place again.
Stayed 3 nights in Dec 2023
Response from Customer Service on 5 Dec 2023
We appreciate your feedback. It's unfortunate to hear that you didn't have a satisfactory experience, particularly with the in-room amenities and the breakfast options. We intend to provide a comfortable stay for our guests with diverse preferences and it seems we fell short in your case. Please know that we value your input and will use it for future improvements. Our team members are committed to providing stellar service, so we genuinely hope we have the chance to regain your trust in the future.

10/10 Excellent

Jennifer

Stayed 2 nights in Dec 2023
Response from Customer Service on 5 Dec 2023
Thanks, Jennifer! It's outstanding your time at Hilton Garden Inn Atlanta Midtown was fantastic. We can't wait until your next visit!

10/10 Excellent

Maranda

Stayed 1 night in Dec 2023
Response from Customer Service on 23 Dec 2023
Thank you for taking the time to leave this wonderful rating, Maranda! We hope to see you again soon at Hilton Garden Inn Atlanta Midtown so we can share yet another amazing experience!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Not a lot of options for parking. Parking is expensive.
Stayed 1 night in Dec 2023
Response from Customer Service on 8 Dec 2023
Teresa, thank you for leaving a glowing review for the Hilton Garden Inn Atlanta Midtown. We're glad to hear you found our hotel commendable. We understand your concerns about parking and cost and be assured our team does its best to ensure competitive rates for our downtown location. We're looking forward to welcoming you back again.

8/10 Good

Angela

Stayed 1 night in Dec 2023
Response from Customer Service on 23 Dec 2023
Angela, it seems you had a good overall experience at Hilton Garden Inn Atlanta Midtown. We are delighted to know that. We're looking forward to having the chance to host you once again in the future.

2/10 Terrible

J

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is a bit tattered and dirty but we were encouraged by a friendly receptionist. However, the water in the sink was only lukewarm after a 5 minute run and the tv kept turning off after a few minutes of watching. Elevator call buttons didn’t work and weird repairs like our toilet lever was installed upside down made for an increasingly eerie and disappointing experience. We were promised a repair that never came. The next morning got no better as a long wait for a very expensive valet prolonged our dismal stay and delayed our exit. There are too many other reasonable places to stay in Midtown Atlanta to stay here again.
Stayed 2 nights in Nov 2023
Response from Customer Service on 28 Nov 2023
J, your feedback is crucial to us. We regret hearing about your encounter with facet water temperature, TV-related issues, and peculiar bathroom fitting. While our team members aim to resolve matters promptly, it seems we missed the mark during your visit. We apologize for the extended wait time you experienced with the valet service. Your insights will be highly considered as we strive to continuously improve our guest experience. Thank you for choosing our hotel, and we hope to offer a better stay in the future.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
My stay at this property was okay. It was convenient to the highway and accessible to everything I needed. There was construction nearby which made it a bit difficulty to access the hotel entrance. The front desk staff was GREAT. They were helpful and accomodating. Shout out to Kenny and Valera!
Stayed 2 nights in Nov 2023
Response from Customer Service on 20 Nov 2023
Michelle, it's pleasing to hear Hilton Garden Inn Atlanta Midtown provided you with convenience and accessibility during your stay. Our team members, especially Kenny and Valera, will be thrilled to know they were able to assist and accommodate you effectively. However, we understand there might have been some challenges due to nearby construction, and we appreciate your understanding. We appreciate your feedback and look forward to welcoming you back.

10/10 Excellent

Afolakemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Nov 2023
Response from Customer Service on 17 Nov 2023
Afolakemi, thank you for your visit to Hilton Garden Inn Atlanta Midtown and highlighting the cleanliness of our establishment. We're glad to know that this contributed to a positive stay. We look forward to welcoming you back for another neat and tidy experience in the future.

2/10 Terrible

Teresa

Stayed 1 night in Nov 2023
Response from Customer Service on 12 Nov 2023
Teresa, we see that your recent experience didn't meet your expectations and we deeply regret that. We appreciate your feedback as it aids us in continuous improvement. We truly hope for the opportunity to make it up to you in the future.

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of new construction... looking forward to see what is too come
Stayed 1 night in Nov 2023
Response from Customer Service on 6 Nov 2023
Evan, thank you for sharing your thoughts on your stay at the Hilton Garden Inn Atlanta Midtown. We're delighted to hear you're as excited as we are about the improvements underway. It's our mission to consistently elevate the experience we offer. We can't wait to showcase the fruits of our improvement efforts upon your return. Safe travels until then.

10/10 Excellent

Orlando

Stayed 1 night in Nov 2023
Response from Customer Service on 6 Nov 2023
Thanks for the perfect rating, Orlando!We're pleased to hear that you have fully enjoyed your stay at Hilton Garden Inn Atlanta Midtown, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Chelsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, staff accommodating
Stayed 2 nights in Oct 2023
Response from Customer Service on 29 Oct 2023
Thanks for the wonderful review, Chelsey!We're thrilled you had such a fantastic stay at Hilton Garden Inn Atlanta Midtown! It's excellent your room was refreshed properly and that you appreciated our comfortable and clean facilities. We strive for excellence and your praise lets us know we're doing our job!We look forward to seeing you again soon for another fantastic experience. Thank you again for sharing your feedback!

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price gouging on incidentals
While the hotel was nice, the incidental charge was extremely high. I had to pay $300 for incidentals and that’s just way too high. Paying $100 per day for my stay.
Stayed 3 nights in Oct 2023
Response from Customer Service on 26 Oct 2023
Calvin, it's great to hear that you found the Hilton Garden Inn Atlanta Midtown pleasant. We acknowledge your concerns about incidental charges - it's a protocol put in place to guarantee that all our esteemed guests' needs are completely covered throughout their stay. We appreciate your feedback and will take it into substantial consideration. We hope you enjoyed your time in Atlanta and will honor us with another visit in the future.

8/10 Good

Mary

Stayed 1 night in Oct 2023
Response from Customer Service on 27 Oct 2023
Mary, thank you for choosing Hilton Garden Inn Atlanta Midtown and for taking the time to share your rating on Expedia. We're glad to know that your stay with us met your expectations. It is our pleasure to host appreciative guests like you and we look forward to welcoming you back in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff is extra friendly
Stayed 3 nights in Oct 2023
Response from Customer Service on 17 Oct 2023
Mary, it's truly wonderful to know that you enjoyed your stay at the Hilton Garden Inn Atlanta Midtown. We're thrilled to learn you appreciated the welcoming nature of our front desk team. We'd be delighted to have you stay with us again in the future.

8/10 Good

Alexandra

Travelled with partner
The night time front desk staff could not have been any more rude or inhospitable if someone paid him. We tried to buy a wine and the self check needed staff verification and he refused to get up from the desk to verify our purchase and said I can’t do anything I can just ring you up here. Rude!
Stayed 1 night in Oct 2023
Response from Customer Service on 14 Oct 2023
Alexandra, unfortunately, it sounds like you had a less-than-satisfactory experience during your interaction with our front desk. We pride ourselves on providing exceptional customer service and we apologize that wasn't the case here and will certainly take this into account in our ongoing training and assessment of our team members. On your next visit, we hope to offer a much improved experience. Thank you, and safe travels.

6/10 Okay

melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean staff was extremely friendly. The only issue I had was the hotel was missing a lot of items such as napkins the bar was supposed to be "fully stocked" and it was not. The restaurant offers waffles on the menu but we were told they don't have a waffle iron.
Stayed 2 nights in Oct 2023
Response from Customer Service on 13 Oct 2023
Melissa, we're glad to learn that you appreciated our impeccably kept property and our friendly team. However, it's unfortunate to know that certain amenities did not meet your expectations. Please rest assured that we continuously strive to improve our offerings including the bar and the restaurant. We hope that on your next visit, you will see these improvements.

10/10 Excellent

Michael

Stayed 2 nights in Sep 2023
Response from Customer Service on 1 Nov 2023
Michael, thank you for choosing Hilton Garden Inn Atlanta Midtown. We're glad to see that you enjoyed your stay and we look forward to your next visit. Safe travels until then!

10/10 Excellent

Ken

Stayed 1 night in Oct 2023
Response from Customer Service on 23 Oct 2023
Ken, it's great to receive your positive feedback for Hilton Garden Inn Atlanta Midtown. We're absolutely thrilled you had a wonderful stay. Please don't hesitate to visit us again soon for another excellent experience.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in this hotel is outstanding. The lady that works evenings at the front desk was really nice and ensured our stay went well.
Stayed 2 nights in Sep 2023
Response from Customer Service on 2 Oct 2023
Jamie, thank you for sharing your experience at Hilton Garden Inn Atlanta Midtown. We're delighted to hear about your pleasant interactions with our evening reception colleague. Ensuring a high level of guest satisfaction is always our team's number one priority. We look forward to delivering another exceptional stay for you in the future.

6/10 Okay

Jerald

Stayed 4 nights in Sep 2023
Response from Customer Service on 28 Sept 2023
We appreciate you leaving your feedback with us, Jerald.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay. Mrs. Valera is the Best!
Stayed 2 nights in Sep 2023
Response from Customer Service on 23 Sept 2023
Francisco, it's heartening to hear about your excellent stay at Hilton Garden Inn Atlanta Midtown. We're particularly pleased that Mrs. Valera stood out with her exceptional service, and your kind remarks will surely be passed along to her. Thank you for the stellar rating and it would be a pleasure to welcome you back in the near future.

6/10 Okay

Javarus

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Found hair I'm the shower.
Stayed 1 night in Sep 2023
Response from Customer Service on 12 Sept 2023
Javarus, we're sorry to hear about the issue you experienced in the bathroom during your stay. Cleanliness should never be a concern for our valued guests and this isn't indicative of our usual high standards. We've taken note of your feedback and will ensure it is passed onto our team members for review. We hope to have an opportunity to deliver a more seamless experience in the future.

10/10 Excellent

Lorenzo

Stayed 2 nights in Sep 2023
Response from Customer Service on 29 Sept 2023
Lorenzo, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hilton Garden Inn Atlanta Midtown!

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
I had an amazing stay at Hilton Garden Inn. I arrived a bit early so wasn't able to check in right away but they made sure to get me the first room available and the room was awesome. The hotel is conveniently located. The vending self checkout store in the lobby was well stocked and more the items were more affordable than any hotel I've stayed in. Will definitely book again.
Stayed 3 nights in Sep 2023
Response from Customer Service on 7 Sept 2023
Duane, your feedback made our day! We're thrilled you enjoyed your stay at Hilton Garden Inn Atlanta Midtown. Our team strives to ensure guests' comfort and it’s fantastic to hear we were able to accommodate you swiftly. It's also wonderful to know you found our lobby store well-stocked and economical. We can't wait to welcome you back on your next trip to Atlanta.

8/10 Good

Rhonda

Stayed 1 night in Sep 2023
Response from Customer Service on 24 Sept 2023
Thank you for sharing your thoughts with us, Rhonda!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hilton Garden Inn Atlanta Midtown. Thank you and have a lovely day!

2/10 Terrible

Zedrick

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Customer Service on 30 Aug 2023
We appreciate the feedback, Zedrick.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful. Rooms clean and stocked. Only complaint is the air didn’t work propionate my room had to cal 2 times to front desk to have someone come check it he changed the batteries out in the thermostat that did not fix the issue
Stayed 1 night in Aug 2023
Response from Customer Service on 27 Aug 2023
Nicole, it's great to know that you found our team members at Hilton Garden Inn Atlanta Midtown to be wonderful and were pleased with the cleanliness of the rooms. However, we regret that you faced challenges with the room temperature control. These issues were certainly an exception to our usual standard of service and necessary actions have been taken to prevent such issues from recurring. We appreciate you sharing your experience, and we're excited to deliver an even better stay on your next visit.