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Reviews of Hampton Inn Atlanta Buckhead

2.5 out of 5
Hampton Inn Atlanta Buckhead
3398 Piedmont Rd NE, Atlanta, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 519 out of 1000 reviews" "
Rating 8 - Good. 264 out of 1000 reviews" "
Rating 6 - Okay. 109 out of 1000 reviews" "
Rating 4 - Poor. 61 out of 1000 reviews" "
Rating 2 - Terrible. 47 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here does a great job. They serve a wonderful free breakfast in the morning. Rooms are always clean and comfortable. Location is convenient to a lot of what Atlanta offers. I always enjoy my stay when I come here. Will be back!
Stayed 1 night in Apr 2024

6/10 Okay

Michael Thomas

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Maline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the property is older I was very pleased with my stay.
Stayed 1 night in Apr 2024
Response from Stephanie on 5 Apr 2024
Thank you for your response and stay with us.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great complimentary breakfast every morning. Friendly staff.
Stayed 2 nights in Mar 2024
Response from Stephanie on 5 Apr 2024
Thank you for your stay with us.

8/10 Good

Saquiah

Liked: Staff & service, property conditions & facilities
The property is good, very well maintained. Right off the highway. The staff was nice even let us check in early. Free breakfast and plenty of food options nearby.
Stayed 3 nights in Mar 2024
Response from Stephanie on 5 Apr 2024
Thank you for your stay with us.

10/10 Excellent

Elijah

Liked: Cleanliness
Great stay
Stayed 2 nights in Mar 2024
Response from Stephanie on 5 Apr 2024
Thank you for your stay with us.

2/10 Terrible

regina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overbooked my room, offered me a rollaway bed.
Stayed 2 nights in Mar 2024
Response from Stephanie on 5 Apr 2024
Thank you for your stay with us. I do apologize about the overbooking.

10/10 Excellent

Alana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They allowed us for early check in. Lots of restaurants in walking distance.
Stayed 1 night in Mar 2024
Response from Stephanie on 5 Apr 2024
Thank you for your stay with us.

10/10 Excellent

Robert Emerson Minter,, palm bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 2 nights in Jan 2024
Response from Stephanie on 21 Mar 2024
Thank you for your stay with us!!!

6/10 Okay

Javia

Travelled with partner, Travelled with group
Disliked: Cleanliness
The overall stay was okay. I just did not appreciate how we called multiple times to try and ask about early check-in and no one answered the phone. Also, how check-in was shown on the site to be at 3 PM, but when we got there we were told that it was at 4 PM and the manager just didn't update it on the site. There was also an extra $100 holding fee that WAS NOT presented to us before hand. It was no where on the website under the policies. Also the room smelled old, not a very fresh smell.
Stayed 1 night in Mar 2024
Response from Stephanie on 21 Mar 2024
Hello, I do apologize for not responding in a timely manner. Booking has our check in time @3pm but Hilton has us at 4pm, I did change it on booking. However we apologize again that there is no place on booking to put our 100 incidentals that we collect from every guest. We will do better and Thank you for staying with us!!!!

4/10 Poor

Lynn

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’ve stayed at a few Hampton inns across the street east coast that were all very nice this hotel was not and is pretty old and janky and is in need of updates and repairs. The staff at the front desk and E who drives the shuttle are all very nice and friendly but my room was not a comfortable stay and I was concerned with the cleanliness for sure. The sheet did not fit the mattress and appeared to be falling off when I got into the room. There were stains behind the toilet also did not look to be cleaned well. There was also a broken piece to the nightstand that was just hanging off without repair. It was definitely giving motel vibes. Also the remote didn’t work and there was no button to turn on the tv. Photos attached.

10/10 Excellent

Elisa, Atlanta

They are the best!
Stayed 1 night in Feb 2024
Response from Stephanie on 26 Feb 2024
Thank you for your response and stay with us!!!

6/10 Okay

Latracie

Travelled with family, Travelled with family and small children
Liked: Cleanliness
We check in 2-22-24, the evening clerk didn't greet nor give me a receipt. The room 404 was clean but the AC unit stayed at 69. The heat didn't work at all. It was freezing in the room. We check out on 2-24-24, the lady clerk was very rude and told me that my receipt will have to be emailed. This piss my daughter off and she went inside to get one because that same lady had just gave her a receipt for her room. The same lady told my daughter that all of sudden her computer is down and that she will have to wait on a receipt. Then she also was very rude to another customer for asking for some sugar. It was a quiet and clean hotel. I wont recommend nor come back simply because of the rude lady clerk.
Stayed 2 nights in Feb 2024
Response from Stephanie on 26 Feb 2024
I do aplogize for the clerks rudeness to you and your daughter.

2/10 Terrible

Alioune

Stayed 1 night in Feb 2024
Response from Stephanie on 21 Mar 2024
Thank you for staying with us!!!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Room was quiet, clean and comfortable. It was easy to park at hotel. They had coffee and breakfast available. Couldn’t ask for more.
Stayed 1 night in Feb 2024
Response from Stephanie on 21 Feb 2024
Thank you for your feedback.

8/10 Good

Wayne, Tallahassee

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Feb 2024
Response from Stephanie on 23 Feb 2024
Thank you for your response

10/10 Excellent

Samar

Liked: Cleanliness, staff & service, property conditions & facilities
Very great for short stays, it was great to walk to coffee shops and brunch places
Stayed 1 night in Feb 2024
Response from Stephanie on 23 Feb 2024
Thank you for your response

10/10 Excellent

Nola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient for a Christmas weekend in Atlanta. Easy access to local attractions; morning breakfast was nice also.
Stayed 2 nights in Dec 2023
Response from Stephanie on 23 Feb 2024
Thank you for your response

8/10 Good

Jamaal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was accommodating. No issues.
Stayed 1 night in Feb 2024
Response from Stephanie on 23 Feb 2024
Thank you for your response

10/10 Excellent

JAN-ERIK

Liked: Cleanliness, staff & service, property conditions & facilities
great breakfast, friendly staff.
Stayed 2 nights in Feb 2024
Response from Stephanie on 23 Feb 2024
Thank you for your response

4/10 Poor

Kubra

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
They never returned my charge for the deposit and when I called them they said that they can’t find my booking. Took me hours to explain myself to them on the phone
Stayed 1 night in Jan 2024
Response from Stephanie on 23 Feb 2024
Thank you for your response

8/10 Good

Enid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a plus.
Stayed 1 night in Jan 2024
Response from Stephanie on 23 Feb 2024
Thank you for your response

8/10 Good

Bola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please give guests bottles of water as they check in.
Stayed 2 nights in Jan 2024
Response from Stephanie on 23 Feb 2024
Thank you for your response

10/10 Excellent

karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Stephanie on 23 Feb 2024
Thank you for your response

6/10 Okay

Henry

Stayed 1 night in Jan 2024
Response from Stephanie on 23 Feb 2024
Thank you for your response

10/10 Excellent

Gary

Stayed 4 nights in Jan 2024
Response from Stephanie on 23 Feb 2024
Thank you for your response

10/10 Excellent

Melina

Stayed 1 night in Dec 2023
Response from Stephanie on 23 Feb 2024
Thank you for your response

4/10 Poor

Tiffany

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No closet or dresser; no chair for desk. Room was very dark (only 2 lamps). Ice machine only worked on first floor. One towel had blood on it (that wasn’t ours). Floor needed vacuuming upon our arrival. It would’ve been tolerable for one night, but we were there for 4 nights. Will never stay there again.
Stayed 4 nights in Dec 2023
Response from Stephanie on 23 Feb 2024
Thank you for your response

6/10 Okay

Bardo

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Harolynn

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Stephanie on 23 Feb 2024
Thank you for your response

6/10 Okay

Jeffrey

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Showing its wear
Seems to be an older hotel that is not up to the typical Hampton Inn standards we have experienced elsewhere. Breakfast was OK but no batter for the waffle machines and had to ask for more coffee on two of three occasions. Door to bathroom was stuck and room was fairly spartan. The AC unit turned on overnight to 60 degrees when it had been turned to off. Pillows could have been a bit nicer. Staff was OK but not to the point of being friendly and welcoming.
Stayed 3 nights in Dec 2023

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for shopping around, getting something to eat and finding the Marta train. The rooms are average and get the job done for staying here. Free parking is a major plus along with free breakfast.
Stayed 2 nights in Dec 2023

6/10 Okay

Gloria

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The door to our room was broken. When we told this to the front desk they said yes we know our maintained guy has been off. So why did they put us in that room. Breakfast was standard food except there was no batter for waffles but the waffle irons were hot and ready to go
Stayed 1 night in Dec 2023

6/10 Okay

Debra

Travelled with family, Business traveller
Not up to usual Hampton standards. The facility is in a beginning state of disrepair. Carpet in the room, bathroom door need repair/replacement. Furniture outside elevator was chipped; needed repair and paint. Common area floors were dirty. It was ok for a lesser brand. Location was on the fringe between what seemed like safe and unsafe areas. Strong weed smell outside in parking lot. Shower curtain and bedcovers were grossly wrinkled.
Stayed 2 nights in Dec 2023

10/10 Excellent

Calvin, Round Rock

Stayed 3 nights in Dec 2023
Response from Stephanie on 23 Feb 2024
Thank you for your response

10/10 Excellent

Izzet

Stayed 1 night in Dec 2023
Response from Stephanie on 23 Feb 2024
Thank you for your response

8/10 Good

Chardonae

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Efrain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Damien Antione

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the hotels, it was a change of scenery that I enjoyed. I am from the DC metro
Stayed 3 nights in Nov 2023

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls are thin.
Stayed 2 nights in Nov 2023

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Asad

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Timothy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
A reasonably priced hotel in Buckhead. Certainly nothing fancy.
Stayed 2 nights in Nov 2023

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Great experience with very friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Sherell

Stayed 2 nights in Nov 2023

4/10 Poor

Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay started off very nice. My only complaint in the beginning was that my room smelled like a hospital room. But, I sprayed some air freshener to clear that up. However, across the hall from me was a dog, for my entire 2-night stay, that barked nearly all day. Especially in the early mornings, this was inconvenient as I was trying to sleep. To make matters worse, on Monday (my final night), there was a car BLASTING music around 4:25AM. This noise then caused the dog to begin barking and someone above me was walking around. This caused my experience to turn out completely awful. I complained to the receptionist upon checkout but I was only told to “call the front desk next time”. I will no longer stay at this Hampton in the future.
Stayed 2 nights in Nov 2023

10/10 Excellent

Dennis

Stayed 1 night in Oct 2023