Dear Victor, Thank you for your review. It is pleasant to know that you had a satisfactory time here. However, we are sorry for any inconvenience caused by the sudden breakdown of the elevator. Our technical team is already attending it on a priority basis. Our front desk team can help you better your time with us. Please revisit us and enjoy your next trip.Sincerely,Hotel Management

Dear Upekha, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having provided this experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management

Dear Elvina, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Vanessa, Thank you for the feedback regarding your stay in our hotel. We truly regret to learn about your disappointing experience. Your feedback is of the utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Gary, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Shelia, We appreciate your comments and are sorry for the miscommunication on the reservation of your room and the level of service our team showed you. Please allow us to check what went wrong, and considering it a rare case, revisit us for a seamless hotel experience. Sincerely,Hotel Management

Dear Adriana, We apologize that our front desk team fell short of providing you with the excellent service we strive for daily, and we regret the frustration this undoubtedly caused. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. Please be assured we are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. Thank you for bringing this to our attention, and we hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Rachel, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Kenneth, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret the hotel was not spotless and fresh on arrival. Further, we understand your disappointment with the sudden issues with the elevator that you mentioned. We have discussed your feedback with our housekeeping and maintenance team to ensure all areas are thoroughly cleaned and inspected. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel Management

Dear Gregory, Thank you for reviewing our hotel. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Please note that refunds over 100.00 will be mailed by check within 14 days of departure, and we apologize if there was any miscommunication on our part regarding this. Please feel free to reach out to us at the hotel for any further queries. Thank you again, we hope you will choose us the next time you visit the area.Sincerely,Hotel Management

Dear Di, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Angela, We're sorry to read that your stay at our hotel did not meet your expectations. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Cody, Thank you for your kind feedback regarding your stay at Extended Stay America. We're delighted to read that you found your room clean and comfortable. While we continually strive to maintain and improve our property, we're grateful for your willingness to return in the future. Your satisfaction is important to us, and we look forward to providing you with another pleasant stay on your next visit.Sincerely,Hotel Management

Dear Darian, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We strive for excellence and are thrilled you appreciated our property and quiet atmosphere. Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management

Dear Makeba, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for choosing Extended Stay America and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear candace, Thank you for reviewing your stay. We apologize for the inconvenience you experienced due to the cleanliness issue you experienced. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear John, Thank you for sharing your experience with us! We are pleased you had a great stay at our Extended Stay America. We look forward to welcoming you back soon! Sincerely,Hotel Management

Dear sahmyya, We are sorry to hear that your experience did not meet your expectations and apologize for the inconvenience caused. Please know we have policies and procedures in place regarding your concerns, and we are confident this was an isolated event. In addition, we understand that air quality is important for our guests' comfort and health. We will review this internally so similar concerns do not reoccur going forward. Thank you again for your valuable feedback; this helps us improve the experience for all our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management

Dear Steve, Thank you for staying with us, and our apologies for the disappointing experience. While our primary focus is on exceptional experiences in all areas, we regret the issues you encountered with us. While we know no explanation for these issues can change what transpired, we are taking the necessary actions to prevent such problems from affecting future guests. We appreciate you bringing these concerns to our attention as we always want to know how we can improve our services and accommodation. Thank you again for your feedback, and we wish you all the best for your future travels.Sincerely,Hotel Management

Dear Christopher, Thank you for choosing Extended Stay America. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

Dear Shayla, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management