Ratings based on 431 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Oct-2014
Location: close to stone mountain park
pleasant place to stay. nothing fancy but very clean
4 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta GA

Posted 18-Oct-2014
Everyone was nice and helpful! Clean room bed was comfortable and it was quiet!
4 out of 5
Recommended
for Everyone
by A verified traveller from Charlotte North Carolina

24th wedding anniversary

Posted 15-Oct-2014
Pros: like that it was located close to the Stone Mountain Park and around shopping and restaurants
Cons: air conditioning and fan had a slight unpleasant odor when turned on
Location: the location was great. all the things that we needed were close by like stone Mountain Park, places to eat, gas, places to shop
overall it was a good experience did have problem with the toilet seat being loose but someone came to tighten it as soon as I pointed it out . stayed for 3 nights and klenex tissue was never replaced.
Comment from Hotel Management
27-Oct-2014 by Angela Cantlon, Hotel Management
Happy 24th Wedding anniversary to both of you. I am glad that you had a great anniversary weekend and that you enjoyed your stay with us. We very much appreciate your comments and will take them into consideration to help make our hotel shine in the future. It's always a pleasure to hear when a guest has enjoyed their stay. We look forward to serving you again soon! The management team at Best Western Stone Mountain.
3 out of 5
by A verified traveller

Hotel stay

Posted 21-Aug-2014
Pros: Pet friendly.
Cons: Improve what i said in experience section.
Location: One night stay.
Wi Fi didn't work in my room, the phone didn't work when i tried call to front desk, got a busy signal. TV remote would not turn the tv on or off, could not adjust volume up or down. All it did was change channels. The room also had a oder.
Comment from Hotel Management
19-Sep-2014 by Angela Cantlon, Hotel Management
Traveler and valued guest, Allow me to apologize on behalf of our hotel for the technical problems you experienced and any inconvenience it may have caused you. I can assure you that your complaints and issues are heard and we are looking into the cause and whether or not any other customer experienced this issue as well so that we may prevent it from happening in the future. Thank you so very much for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance in the future. Warm Regards, The Management Team at Best Western Stone Mountain
4 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Nice hotel

Posted 20-Aug-2014
Just stayed one night but the night staff was friendly and accommodating. Convenient location, great price
Comment from Hotel Management
27-Oct-2014 by Angela Cantlon, Hotel Management
Thank you for your review of our hotel. I was pleased to see that you enjoyed your stay with us and that you found our location awesome! We offer a full hot and cold breakfast buffet that includes pancakes, waffles,eggs, fresh fruit pastries, yogurts and cereals. All the juices and coffees are included in the price as well! We hope you to see you again in the near future!
4 out of 5
Recommended
for Couples
by A verified traveller

Stone mountain visit

Posted 03-Aug-2014
Pros: Clean
Cons: Beds
Nice room ,bed hard . Close and easy to get to stone mountain . Good housekeeping crew. Room clean . Not a lot of restaurants close buy.
Comment from Hotel Management
27-Oct-2014 by Angela Cantlon, Hotel Management
Thank you for your review of our hotel. I was pleased to see that you enjoyed your stay with us and that you found our location awesome! we also welcome all guests to enjoy our "Nightly Nachos Social hour with fresh baked cookies every night". We Hope to see you back soon!...
4 out of 5
Recommended
by JM

Posted 30-Jul-2014 on Hotels.com
staff was really helpful - location was perfect very close to Stone Mountain and only about a half an hour from Atlanta. Bed was the most comfortable bed I slept on in a hotel in years...breakfast was ok...just too hot in the eating area both days....so hot couldnt drink my coffee :(
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 26-Jul-2014 on Hotels.com
3 out of 5
by A verified traveller

Problems with hotel

Posted 24-Jul-2014
Pros: Close to Stone Mountain
Cons: Swim pool, upkeep, eating area, amenities (phone, radio & lights)
The swimming pool water was not clear. No one had been keeping water clean. The bathtub would not drain immediately. It took about 5 minutes to drain so you are standing in dirty water. There were stains on the coverlets. The breakfast area needed to be enlarged. Guests were atanding around trying to eat. The telephone would not work to call another room. The light swithch by the door did not turn on anything so you had to feel in the dark to turn on a light. The air conditioner was very noisy.
4 out of 5
Recommended
for Everyone
by A verified traveller from Florida, USA

Exelent for the price. Perfect location.

Posted 17-Jul-2014
Very possitive. They let us check in early which alow us to rest after a long drive and before we stared to enjoy our vacation.