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Reviews of Crowne Plaza Resort Asheville, an IHG Hotel

3.5 out of 5
Crowne Plaza Resort Asheville, an IHG Hotel
1 Resort Dr, Asheville, NC

Reviews

8.2

Very good

Rating 10 - Excellent. 447 out of 1004 reviews" "
Rating 8 - Good. 284 out of 1004 reviews" "
Rating 6 - Okay. 152 out of 1004 reviews" "
Rating 4 - Poor. 81 out of 1004 reviews" "
Rating 2 - Terrible. 40 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, as always!
Stayed 6 nights in Apr 2024

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a very nice outdoor space that we could walk. Our room also had a balcony overlooking some woods, so it was very nice.
Stayed 2 nights in Apr 2024

2/10 Terrible

Alana

Liked: Cleanliness, property conditions & facilities
Doors were not working. Took 4 trips to the front desk and maintenance to get fixed. We were 1 or at least 8 ppl that were in the same situation. Offered breakfast….we already paid for breakfast through Expedia….no other compensation was offered
Stayed 1 night in Apr 2024

10/10 Excellent

Rochelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a gorgeous, sprawling resort with a great lobby bar, and comfortable places to hang out and read. It was a short drive from everywhere we wanted to go. My biggest complaint is that the vending machines didn’t accept credit cards!
Stayed 4 nights in Mar 2024
Response from Hotel Management on 15 Apr 2024
Thank you for your great comments. We are working on upgrading our machines and hope to have them in place for your next visit.

10/10 Excellent

Stan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and property was very clean!!
Stayed 2 nights in Apr 2024
Response from Hotel Management on 8 Apr 2024
Thank you for your wonderful comments! We will see you soon!

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot.
Stayed 1 night in Mar 2024
Response from Hotel Management on 8 Apr 2024
We are glad you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

luis

Stayed 1 night in Apr 2024

6/10 Okay

Tulsi

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
We stayed for 2 days and 2 nights, they did not even come to pick up our trash and we had and infant with us. Tried calling reception for supply no one ever picked up! It felt like once you get room no one cares till you check out!
Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
Sorry to hear that your room was not taken care of. We understand how frustrating this is and apologize for the inconvenience. Our staff truly care and there is no excuse for this. Please give us another try in the future.

2/10 Terrible

Yu, Saratoga

Disliked: Cleanliness, staff & service, property conditions & facilities
This is my worst experience in the hotel. I tried 4 times to get the correct room key work with one technician assistance. The technician walked with me to try 2 keys, only one is good. I never have it again. The assigned room is very noisy. I can hear the water running from hoses and water flushing down the sewer lines around the neighbor rooms. The worst is from the nearby elevator.
Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
We are sorry you did not have a good time while here in Asheville. We are working on some upgrades at the hotel now which should eliminate these types of issues in the future. We hope that you will give us another try in the future.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Provided a safe, quiet and clean overnight stay
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for the wonderful compliments. We look forward to your return stay!

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A real find. Loved the service and the facility. Great for Our dog. We will definitely return.
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
We are glad you enjoyed the hotel. We look forward to you returning with your dog and enjoying more of our open spaces and happy faces.

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
Thank you for the great rating! We look forward to seeing you again.

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the service was great
Stayed 2 nights in Feb 2024

6/10 Okay

Calleigh

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
I loved the area and the amenities during my stay! The room was nice but could be updated. Check in staff was amazing but housekeeping knocked four times before 10 am and said that checkout was at 10 am and that we needed to leave immediately which was very rude and misleading since checkout was really at 11 am
Stayed 1 night in Feb 2024

10/10 Excellent

Joyce

Travelled with family
Location location location, great view. Love the fireplace YAZZZZZ… the open see out Windows in hallway and the balcony attached to the room, r great view. The Buffet breakfast BEST SO FAR on all my years of traveling. I look forward to a longer stay.
Stayed 1 night in Feb 2024

2/10 Terrible

Maxwell

Stayed 1 night in Feb 2024
Response from Hotel management on 25 Mar 2024
We are sorry you did not enjoy your stay. We hope that you will give us another chance in the future.

10/10 Excellent

Lisa

Stayed 1 night in Feb 2024
Response from Hotel Management on 25 Mar 2024
Thank you for the great score. We are glad you enjoyed you stay!

8/10 Good

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a great stay. We were here for a long birthday weekend and it was in the perfect location just outside the city. Uber rides were cheap since it was close to the city. The hotel has great accommodations and the bar was beautiful.
Stayed 2 nights in Feb 2024

10/10 Excellent

David, Kingsport

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was impressed with what the Resort had to offer it's clients. The road leading to the Resort was poorly maintained and made you wonder "Where in the world am I going"? Once there, everything's just fine!
Stayed 2 nights in Feb 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Marquita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute Lil Couples Getaway
My boyfriend and I took a lil getaway to Asheville...we enjoyed our stay at the Crown Plaza...it was in a central location...close to downtown area.
Stayed 2 nights in Jan 2024

6/10 Okay

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities but the room are lacking. They’re nice, but small bathrooms and the door to the deck was rusted and hard to open. Loudest hallway I’ve ever experienced.. not very quiet after 10pm either
Stayed 3 nights in Jan 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Rebecca

Stayed 2 nights in Dec 2023

2/10 Terrible

Samantha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, there was an enormous amount of people all over the property. Very loud like a big party. It was 10:30 PM when we arrived. We checked in and walked to our room. Immediately the smell of cigarette smoke overpowered us. Then as we checked the room more it was dirty and we could hear all the noise from the rooms next door and in the hallway. We went back to the desk to ask for a different room. They said they had no other rooms and offered us room spray to cover the smell. We asked for a refund. He again offered room spray. We demanded a refund. Expedia was phenomenal in assisting with this part. Would absolutely NOT recommend this hotel!
Stayed 2 nights in Jan 2024

10/10 Excellent

Emily

Stayed 1 night in Jan 2024
Response from Management on 9 Jan 2024
We are so glad you had a good time. We look forward to seeing you again.

8/10 Good

Amber

Travelled with group
Liked: Cleanliness, staff & service, amenities
Not quiet. Walls are paper thin
Stayed 2 nights in Dec 2023

10/10 Excellent

Eric

Stayed 2 nights in Dec 2023

8/10 Good

Jose

Stayed 3 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kristine

Stayed 2 nights in Dec 2023

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a GEM! Less than 2 miles from downtown Asheville. Huge lobby, great lobby bar. Pet friendly rooms with an outdoor patio so that we as a huge plus!
Stayed 4 nights in Dec 2023

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and nice staff
Stayed 1 night in Sep 2023

10/10 Excellent

Don

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Rachel L

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay. Loved the bar area in the evening, everyone was very friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Ernest

Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kimberly

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Staff was friendly and helpful. Restaurant was tasty and reasonably priced. Room was large and clean (except the grout in the bathroom tile was dirty). You can tell it's an older hotel that's been refurbished but they've done a great job. The infused water and hot apple cider in the lobby was an added plus. Overall a lovely place to stay and I'd be happy to stay there again.
Stayed 1 night in Dec 2023

8/10 Good

Frank

Travelled with group
Liked: Cleanliness, property conditions & facilities
All staff was excellent. Breakfast was delicious. But we could not find the hotel even though we were using our GPS. The location was horrible! We had to go through Sam's parking lot to get to the hotel. No signs were directing us to the hotel. Once we got there it was nice but that night coming back after dark was almost impossible. Very convoluted directions even from GPS. We will never stay at that hotel again.
Stayed 1 night in Dec 2023

8/10 Good

Varun

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only con slightly away from downtown. So you can't walk there.
Stayed 2 nights in Dec 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to downtown and interstate. Rooms need some updating. My room was too dark even with lamps on. Shuttle driver was great. Nice to have shuttle available. Was hoping to use hot tub but it was in another building so not convenient. Desk staff weren't as outgoing or didn't see "happy" to see us or greet us when we arrived or asked questions. Maybe they need more training. I guess the first impression at a hotel means a lot to me.
Stayed 3 nights in Nov 2023

8/10 Good

Raymond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Andrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Rusanne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms were clean and staff was very helpful.
Stayed 1 night in Nov 2023

6/10 Okay

Nancy

Stayed 2 nights in Nov 2023