“Great hotel, Good location, bar, swimming pool and a massage”

Hi, I was really impressed with this hotel. We stayed for 3 nights. The condition of the hotel was very good. The rooms were clean and had a good amount of space for 2 people. The hotel staff were very friendly and helpful. The hotel has a swimming pool and bar and we had a very nice massage on the last day. Lots of parking. The food in the bar was very good and great value.

“An old hotel - but did the job!”

We stayed for one night only and our stay was fine. Accommodation near Ashbourne town centre is in fairly short supply so if you are looking for a reasonably priced hotel, with a 20 minute walk into - this fits the bill. The room is dated and fairly basic, but it was clean with a comfortable bed. The lady on the reception desk was very pleasant and we would go back again if we were looking for a room for a couple of nights.

“Perrrrrrrfect.....nearly!”

Having booked this hotel as a last resort after comparing locations and prices for somewhere near and handy for Alton Towers we were very pleased with what we ended up with. Apart from losing the A52 across Derby and adding an hour to our trip the hotel is well signposted once you get near to Ashbourne.Nice looking and lots of free parking,disabled spaces by the door .We had 2 twin rooms which were spacious with loads of storage space.We were there for 4 days so it got used.We asked for extra pillows and maybe they could have been a little less lumpy but the beds were good.We used the pool which was a great way to end the day.Only drawback was that we were asked for £1.00 each for pool use on checkout.I refused to pay as they had not told us about the charge before we used it and they just let it go.I wouldn't have minded if I had been told first.One room at the back of the hotel faced the inductrial estate so if the window was open then the lorries start up at about 6 in the morning! One night we ate in the bar and the food was freshly cooked and reasonably priced.There are humungous screens for all sporting events .Kids ate free for breakfast and early evening meals ..Breakfast was enormous but as we had to pay we only did it once.Overall we had a good stay at the hotel for the money we paid and would definitely use it again if in the area.I'd try and book a deal with breakfast included though.Alton Towers was only a 15 minute drive.

“Average”

I booked this hotel because of the location. I was attending a family wedding and it was close to the reception venue so in that regard it was great. It was located on what appeared to be the edge of an industrial estate. The hotel is tired looking and needs a bit of an overhaul. It was ok and fine for my purpose but if I had gone for a weekend away with my husband I would have been disappointed (although probably wouldnt have picked it). There was a crack in the bathroom sink and the side of the bath. There was a kettle in the room but they must have got it in 1970 something. If its in the right location then fine but wouldnt recommend for any other reason. The staff were very pleasant.

“A little tired”

We found the room to be quite small and the bathroom very tight. A 20 minute massage in the spa is offered with the room which we took and was much appreciated after a long drive. The staff were friendly and helpful. The hotel in general could do with a bit of a face lift as it seemed a little tired and outdated.

“suited our purpose as a stop off en route oop north”

the staff were very friendly, the facilities OK. Restaurant in the evening was very quiet and we got forgotten by the waiting staff, but they were very friendly. Food was OK for the price. The room was comfortable and quiet. Didn't get to use the leisure centre facilities. The location is on a main road into Ashbourne near to a housing estate and industrial buildings, so don't go for the surroundings. It is very convenient for some of Derbyshires tourist attractions though.

“Mirage Hotel”

I have stayed at this hotel twice, but will probably not choose to stay here again. The price of the accommodation is inexpensive, but the level of service is reflected in the price. I always book via expedia, where there is no option to include breakfast in theonline booking. The hotel would not accept payment by credit card for breakfast because it is under the minimum amount that they have set for card payments! (The room was pre-paid via expedia) The breakfast itself was not bad, but the hot buffet was bare by the time I got to it, and I had a very long wait for the staff to replenish it. The rooms seem run doun, and in need of fresh decorating and some minor repairs. (Cracked tiles in the bathrooms etc.) I needed to use an iron and ironing board, which were likewise in a very poor state of repair! The staff are friendly enough, but I feel that the hotel is under-staffed, and I was left with a general impression that the management are more focussed on cost saving than they are on providing good service to their customers.

“Could do better”

I was disapointed, firstly the welcome was cold and frosty. If the receptionist we met on the first day had been a little more friendly maybe the other issues wouldn't have seemed so bad. Our "shower" could not be angled correctly and it was difficult to get the water temperature and force of the water correct. We ordered breakfast on the last day as a treat, it was too expensive to order this for each day of our stay and we had gone down into Ashbourne for breakfast at half the cost the previous day. Service was not wonderful and our breakfasts went cold waiting for eggs(the empty platter was sitting there and would probably have been still sitting there if we had not pointed out that it was empty to the staff). We were told that the chef had walked out and the guy wasn't happy to be asked to go and see if we could have some eggs! However he did after I insisted but then had to be asked to go(after another 10 minutes)and see if the eggs were ready. I felt sorry for the chap as he clearly was a bit out of his depth! Plus points for the hotel were the sauna and pool...lovely! Also the pub next door was great, staff were friendly and the food cheap but very tasty! We also wanted to book an extra night but were asked to pay a much higher rate so didn't bother and found a nice b and b instead. They lost our custom...we may not have minded paying a bit more if our shower had been working properly! Shame! B and B much better value but no sauna!

“Jobsworth Reception Staff but great bar staff”

We booked 2 rooms recently and when my friend turned up early at 1pm, despite the hotel being very quiet, reception refused to let her check in until 2pm. In fact she had to sit in the car until 2pm! Ludicrous. We had to pay £1 each to use the leisure facilities! Never known that before. Leisure centre didn't have towels so we were told to use ones from our room. When we went to recception afterwards to ask for new towels they wanted to charge us £1 each for any additional towels!!! What sort of hotel and leisure centre do this? The bar staff were great and the food was fine. Shame about jobsworth staff and the hotel could do with a good clean and paintover.

“Never again, I wish I had taken pictures”

The bathroom was absolutely filthy, and I dont mean dirty grout which you can expect/live with. The tiles obviously had not even been wiped for years.