Fireplace
Check availability

Reviews of Arusha Planet Lodge

3 out of 5
Arusha Planet Lodge
Plot 2271, Moshono Village, Arusha

Reviews

8.8

Excellent

Rating 10 - Excellent. 71 out of 143 reviews" "
Rating 8 - Good. 60 out of 143 reviews" "
Rating 6 - Okay. 7 out of 143 reviews" "
Rating 4 - Poor. 4 out of 143 reviews" "
Rating 2 - Terrible. 1 out of 143 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all round.
Stayed 3 nights in Mar 2024

10/10 Excellent

maria teresa, Mendota Heights

Travelled with partner
Liked: Property conditions & facilities
No decent restaurant in area so in evening you have to dine at the lodge
Stayed 3 nights in Jan 2024
Response from Larry - Arusha Planet Lodge GM on 14 Feb 2024
Thank you for your review, Maria Teresa! We're glad you found our lodge convenient for dining. We strive to provide a comfortable and convenient experience for our guests, and we're pleased that you enjoyed dining with us. If there's anything specific you think we could improve on, please let us know. We hope to welcome you back again in the future! #ConvenientDining #ComfortableStay

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities
The experience here was truly unique. My wife and I felt taken care of from start to finish, even though we only had one night there. On any return trips to Arusha, this will be our preferred lodging.
Stayed 1 night in Oct 2023

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Service
Planet Lodge Arusha was a joy to stay in. Rooms were great, service was outstanding. Would highly recommend this hotel and will stay here if I ever return to Arusha
Stayed 1 night in Sep 2023
Response from Grace for Airport Planet Lodge Team on 30 Oct 2023
Jambo Jerome!Thank you for your wonderful feedback! We're thrilled to hear that you had an exceptional experience during your stay at Planet Lodge Arusha. We always aim to provide outstanding service, and it's fantastic to know that we met your expectations. We would be delighted to welcome you back should you ever return to Arusha. Your recommendation means a lot to us. Safe travels and see you next time! #ExceptionalService #JoyfulStays #ArushaPlanetLodge

10/10 Excellent

Jeri

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely place and people
Everyone was absolutely lovely and extremely helpful. I screwed up the arrival and they handled everything with such grace. Sorry we didn't start longer
Stayed 1 night in Sep 2023
Response from Grace for Airport Planet Lodge Team on 30 Oct 2023
Karibu Jeri!Thank you for your kind words!We're delighted to hear that you had a lovely experience during your stay at Planet Lodge Arusha. Our team is always here to assist, and it's great to know that we could make your arrival smooth despite any hiccups. We're sorry you couldn't stay longer, but we'd be thrilled to welcome you back if you ever return. Wishing you safe travels and hope to see you again soon! #LovelyPlace #ExceptionalService #ArushaPlanetLodge

10/10 Excellent

serena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay and i will be back!
I enjoy this place the rooms are so comfortable, the location suits me, the food is always good! The staff are fantastic eqch and everyone!
Stayed 1 night in May 2023
Response from Neema - Arusha Planet Lodge on 9 Jun 2023
Asante sana serena!We are glad you noted the food to be "always good! The staff are fantastic each and everyone!" We certainly look forward to welcoming you here again.

10/10 Excellent

Shamshil, Charlottetown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great stay, everyone was welcoming and very courteous. The food was very good too. The only issue we faced at the time was construction going on around the pool area, so we couldn’t use that. And the internet was not available in the room for the evening, had to go to the lobby and use it. Other than that we had an amazing stay, and Alan the assistant manager was always available to make sure we had everything we need. Will come back here for sure!
Stayed 2 nights in May 2023
Response from Anita - Assistant Manageress for Airport PL Team on 9 Jun 2023
Asante sana Shamshil!Thank you for your kind words and yes, we had a bit of remodeling going on as you stayed during the low season. On the other hand, the internet is something we've worked on to improve it as the heavy rains had some of our radios down during your stay. I am glad you "had an amazing stay, and Alan the assistant manager was always available to make sure we had everything we need." Yes, we'd love to welcome you back here for sure!

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and very professional. 2 rooms per "hut" like building but very quaint. Definitely would go there again.
Stayed 2 nights in Mar 2023
Response from Abuu for Airport Planet Lodge on 24 May 2023
Thank you very much Harry!

10/10 Excellent

Jun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and helpful. The entire property so well maintained. Great experience.
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Arusha Platen Lodge Team on 5 Oct 2019
Thank you for rating your stay.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredible! They are all so friendly, welcoming and helpful. We only stayed three nights, but I wish I could have stayed longer. The food in the dining room is delicious and the rooms are very spacious, clean and nice. It’s a little outside of Arusha city, but it’s the best!!
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing property! The rooms are in separate looking huts on the property and they are beautiful and clean. The mail building is beautiful as well. We loved it!
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff clean rooms excellent food great location very safe.
Stayed 1 night in Dec 2018
Response from Grace on 5 Feb 2019
Glad to know you thoroughly enjoyed the food and rooms! Thank you for sharing your feedback. The Team @ Arusha Planet Lodge

8/10 Good

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Arusha
Very nice stay just outside of the downtown of Arusha city. It's quiet, comfortable and the property is absolutely gorgeous. Provides a relaxing stay and a great alternative to the hustle and bustle of Arusha. We flew into Kilimanjaro airport and the lodge arranged our shuttle ride (for extra). It took about 80 minutes to get to the lodge given new speeding laws that were recently put into place but overall it was an easy process. The staff took extra care with our room since this was the start of our honeymoon and we really enjoyed our time there. From there we headed to a safari in the Serengti but we arranged to have some laundry ready for our return which it was. Staff was always open and accommodating when we needed it including a later departure time from the hotel. WiFi is a bit spotty (as in most properties in Tanzania from what I've seen), but works well in the lobby and restaurant. Great stay even for a short period.
Stayed 1 night in Nov 2018

10/10 Excellent

CK, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Rooms and main building are in great condition. Gardens are beautiful.
Stayed 1 night in Jun 2018
Response from Grace on 11 Jun 2018
Thank you CK! We appreciate your kind words. Best regards, Grace

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the drive from the action of Arusha
It's a bit off the beaten track, but a very pleasant property. Lots of great birdlife. 5% extra is charged if you use a credit card.
Stayed 1 night in Jun 2017
Response from Grace on 30 Jul 2018
Thank you for taking time to write about your stay! Regards, The Team @ Arusha Planet Lodge

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful grounds which are very well kept. Property is very quiet and peaceful. Villas are huge and the king bed was very comfortable. Staff were polite and helpful and the service was very quick. Breakfast was okay and Internet was not always great. Lovely pool.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, beautiful gardens and great pool!
After 5 days of safari this was a great place to finish the trip and relax! The breakfast, included in the room rate, was excellent.

8/10 Good

Guy, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
Very nice property with a lovely garden. The rooms are clean, very big and has a nice private balcony.The food is pretty basic but quite good. The service is very good, nice and helpful staff. Located quite far from the center of Arusha so if you need to run errands you will need to get to the city center by transport.
Response from General Manager on 11 Oct 2016
Dear Rafiki, Thank you for taking time to share your experience here. Yes, we are not in the center of Arusha and this is why we provide a complementary shuttle daily into downtown. We thank you for choosing to stay with us and we are glad to know you enjoyed your stay. We hope to see you here when life brings you back to Arusha! Best regards, Grace.

10/10 Excellent

Ms Avrill, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at the Planet Lodge was exceptional, the staff were all most helpful and welcoming, they did over and above to make our stay comfortable and relaxing. Lovely helpful and cheerful staff, we wish them all well, and many thanks for a memorable stay at Planet Lodge.
Response from General Manager on 11 Oct 2016
Thank you for sharing your feedback Ms Avrill. Best regards, Planet Lodge Team

8/10 Good

John, Boston, MA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, reasonably priced place to stay
Hotel staff was wonderful and responsive. Although it's a bit off the beaten path, it was pretty quiet and peaceful. You can't walk to dowtown Arusha but they did provide a shuttle that went downtown at 10am and picked you up at 4pm. Hot water was at times not sufficient for two peaple to take hot showers. Food was reasonable and the wait staff were friendly and cheerful!
Response from Planet Lodge Team on 22 Jan 2018
Thanks for sharing your feedback John. Your comment on showers is noted and taken into account as we continually work to improve our product. Karibu tena soon!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from PL Team on 17 May 2016
Asante Ian, we hope to see you again in the not so distant future.

10/10 Excellent

Sterwin, LA, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a way to begin a Safari
All I can say is that the beginning and ending of my safari couldn't have been any better with Planet Lodge. Love the staff and service they provided
Response from Eva for Planet Lodge Team on 16 May 2016
Asante Sterwin, We thrive on providing good service for those going on Safari and also business clients. Karibu tena soon.

8/10 Good

Titus, DJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very nice place with very welcoming and courteous staff. Met all of our needs as traveling tourists. Laundry, bar, restaurant, massage, shuttle service all available. Very nice rooms and staff made me & my friend wish we could stay so much longer. Great price for what you get.
Response from Eva for Planet Lodge Team on 19 May 2016
Hi Titus, We appreciate your kind words and the cons too. While we work hard to provide WIFI we cannot guarantee it will be up in all the rooms due to weather, electricity and other issues. However, we ensure the WIFI is always up in the main building. Hot water:- Did you report this to Font Desk? Hot showers run longer than 7 minutes... perhaps your water heater was off? When off, the first person to take a shower can consume most of the hot water and it gets refilled with cold water. However, if the heater is on throughout you would be heating the water as it enters the tank thus have more than enough water for up to 3 hot showers. Yes, our pool is not heated which is not a problem because it is used during daylight hours only. Thanks for choosing us and we hope to see you here again!

8/10 Good

Rafael, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff makes the place ROCK
Hotel is nicely hidden outside busy Arusha. Its perfect to start and end a safari. Rooms are nicely set within gardens and nature. Breakfast is very well sorted and food in general was great. Above all, the staff was just incredibly friendly and helpful. I would stay here again mostly becuase of the way the staff made us feel: Hakuna Matata!
Response from PL Team on 17 May 2016
Asante sana Rafael!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful oasis in Arusha town.
The service was incredible. They'll make you feel like royalty. A non-stop cleaning crew keeping things sparkling clean and lovely.
Response from PL Team on 16 Jan 2016
Thanks Emily, it was great having you here! We look forward to welcoming you again when life brings you our way. Best regards, Planet Lodge Team.

10/10 Excellent

SUSAN, Kailua Kona, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved my stay at the Planet Lodge. The rooms were large and well furnished, although the beds were a little hard, the cleanliness of the rooms and common area were excellent, the staff was very friendly and helpful. The pool and air conditioning were an added bonus. The value for the money was excellent. I would heartily recommend this hotel. The location is a bit far from the center of town, but they provide a once a day shuttle to town.
Response from PL Team on 16 Jan 2016
Dear Susan, Thank you for choosing to stay with us and taking the time to post your feedback here. Kindly note that we have measure in place to soften our beds. I wish you would have mentioned this while here so our housekeeping team can help you. I am glad to know you thoroughly enjoyed your stay and we hope to see you again soon. Best regards, Planet Lodge Team.

10/10 Excellent

CJ, Kailua Kona, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was very pleased with this property. The price and quality of service, food, cleanliness, grounds and pool were excellent. From the moment you check in, the friendliness of the staff and service were outstanding. It is located a bit away from the center of town which was not an issue for me since I was picked up by my safari company and they do offer a shuttle to town once a day. The beds are a bit hard as the mattress is on a wood stand. That being said, I slept very soundly. This hotel does have air conditioning and the showers are wonderful. I truly enjoyed my stay and would come back again.
Response from PL Team on 16 Jan 2016
Thank you CJ! We hope to see you again in the not so distant future. Best regards, Planet Lodge Team

10/10 Excellent

Karen, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A charming, peaceful and attractive place.
We stayed here before and after a safari whilst we relaxed and spent some time exploring the Meru /Arusha area. We also met up with some friends. Getting about was a little tricky as you can't walk anywhere easily from Planet lodge. However the hotel runs a complimentary shuttle bus into Arusha daily, and we gained confidence using the Dalla dalla(local bus).We enjoyed walking around the slopes of Mount Meru and reached the waterfall with the help of a local guide. We also visited a local school known as Fareson school based in Moshono. This vision needs/deserves all the support anyone can give. We loved every minute in Tanzania,from the outstanding landscapes and wildlife, to the warm and charming people we met. We will be returning as soon as we can.
Response from Planet Lodge Team. on 13 Nov 2015
Dear Karen, Thank you for choosing to stay with us and feedback. We are encouraged by your kind words and also looking into the minor considerations you put forth. We certainly hope to see you again in the not so distant future! Best regards, Planet Lodge Team.

6/10 Okay

foster

Liked: Cleanliness
Planet Lodge
A quiet oasis away from the hubbub of Arusha. Lovely gardens, nest pool. Excellent price.

4/10 Poor

Francis, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be careful of the food and the service
My wife and I stayed here for a night after our safari before we flew out of Arusha. Unfortunately, it was a sharp contrast to the accommodations we had stayed at during our safari. We had no issues with any of the food during our 6 days out on safari but after eating dinner here at the Planet Lodge, we both immediately felt nauseous and ended up taking cipro. Given that there are no other places to eat around this hotel, I'd warn travelers to take this into consideration. Additionally, the concierge tried to rip us off when we tried to buy postage stamps to send two postcards back to ourselves and our family. The cost of sending an international postcard is 1600 Tanzanian Shillings (TSH). The concierge tried to sell us four 600 TSH stamps for $1 each and then told us we only needed to put 1200 TSH on each postcard. During our stay, the exchange rate was $1 USD to 2167 TSH. Our $4 could have bought at least 8668 TSH of postage instead of just 2400TSH. So not only did he try to overcharge us for the stamps, but our postcards wouldn't have made it home due to insufficient postage. When I confronted him on the disparity, he tried to laugh it off before I asked for my money back. Some people might think, it's just a $1 or two, but it's the principle. Just because you're a tourist, doesn't mean you should get ripped off. We had written our memories on those postcards and they would've been lost forever because of his greed and indifference.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a visit.
Nice quiet hotel set in lovely grounds. Friendly and helpful staff. Spacious rooms but no tea making facility. Food not very exciting. Local menu is better. Good choice at breakfast but predictable if a long stay. Very well priced. Would definitely return.

8/10 Good

francisco, new york, ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great style outside of town
great place outside arusha. the staff wee excellent. and either i was lucky, but the wifi was very good (limited to lounge area fro free) and able to upload my pics to cloud quickly, or not alot of people were using it at the same time. i was leaving for airport early, they mad sure i had a good breakfast even if it was before the scheduled time.

10/10 Excellent

Jim, Camarillo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise!
We were waiting to join a safari.

8/10 Good

Cheryl, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, safe, quiet
A gorgeous property!!! Don't be deterred by the location. I was looking for a hotel close to the city center but those simply don't exist. Arusha is spread out and all decent hotels are 5-10 miles outside of town. This was a very clean, friendly, beautiful hotel. Very good service, lovely rooms (AC, mosquito net, balcony, pool, tv, wifi). I wouldn't hesitate to stay here again.

10/10 Excellent

Photoguy, Rochester, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant
The Lodge is located in a very scenic location with an excellent (distant) view of Mt Meru. The gardens are soothing to stroll in. Staff is humorous and very accomodating.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reservations cancelled!!
I had to give Planet Lodge a poor rating. I made reservations weeks ago on hotels.com, and less then 48 hours before I arrived I got an email ( while traveling to TZ) that they had overbooked!! I had three rooms booked, and now they were somehow not available. This put me into a huge panic, because I was leading a trip to TZ and this was our first stop. They ended up booking us into another hotel, but it was a very confusing difficult change! The other hotel was wonderful, but the meals were much more expensive, and they were fixed price, so I was stuck paying the higher bill for the dinner. I had picked Planet Lodge after much research, I wanted a place where we could see the mountains, our new hotel was deep in the forest, with no view at all. It may be a wonderful hotel, but if you can not be 100% sure your reservation will be honored, do bother booking!

8/10 Good

Chandra, edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay
Large clean rooms. Great breakfast. Grounds well kept with nice pool. Food's on the expensive side but tasty. The hotel is not near much so stock up on water before you get there.

10/10 Excellent

kili, fk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very clean
Stayed there for 6 days while my husband was climbing Kilimanjaro The staff were very friendly and hepfull It is a little way out of town but they have a free shuttle bus Overall a very pleasant stay would use this again

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not good value
Hotel is adequate but not good value. Worse part is they only give 330ml bottle of water per person per day and you have to buy additional water. Hotel is too far from town center. They provide a shuttle but it only takes you into town in the morning and picks you up in the afternoon. Room is good but shower didn't work properly and with limited hot water. Dinner is okay but expensive considering quality but no other options. In end I would pay a bit more for a hotel in town like Arusha Hotel which is very nice with reasonably priced quality food.

10/10 Excellent

Pride, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant escape
This is a wonderful little place to relax and get away from the hussel & bustle of Arusha. I have stayed here 4 times.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly a joy.
After a long safari, this is the place to rest up. Quiet, peaceful, attractive gardens, attentive staff. Very clean room, comfortable bed and lots of warm water. I only wish they had a laundry service to wash dusty clothes. The lodge is away from noisy, traffic-clogged Arusha.

8/10 Good

Nipun Jetley, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay on budget
Much nicer, neater and better breakfast than other budget lodges in Arusha. It is a bit out of city centre but it doesn't really matter in Arusha. The only problem with the location is that if u need a cab to go around it is a bit of a problem finding one. Other than that it's a great place for the price they charge

10/10 Excellent

Gill, Kampala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a great hotel
this hotel is well run and very comfortable. an ideal stop before or after a safari. The staff were fabulous. I would highly recommend it.

10/10 Excellent

Jules, Dar es Salaam, Tanzania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Place just outside of Arusha
A friend and I just recently stayed overnight at Planet Lodge in route to the Serengeti. It was a haven of landscaped gardens, and rooms that were spacious and light with a veranda on one side. It has a pool that was well maintained and one could have dinner or drinks inside or out. Lunch was very good, I had a fresh green bean salad with soup all homemade. Dinner was good, although the pork loin was not really a pork loin but a pork chop. We had a bottle of KWV Chenin Blanc that was marked up too much, price was $25 U.S. I went for a 30 minute run outside of the lodge down and dirt road that was quiet and beautiful with Mt Meru in the background. All in all I would stay here again and recommend to others.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel away from the busy centre
Planet Lodge were great with communication from the first online contact. We had not arranged pickup but closer to the time I emailed and they said they would send a car to the Riverside shuttle stop. This was a cost to us of $8US but was worth it to avoid the taxi touts. There is a free shuttle daily except Sunday into Arusha. We also booked a cultural tour to Malulu Womens Coop through the helpful front desk which was a highlight of our stay in Arusha. We stayed 5nights here due to a World Vision visit and before the start of our Kilimangaro Climb. Most people we saw stayed 1 or 2 nights before and after safaris. Due to the longish stay we did start to find the food to be a little repeatative, but the helpful, friendly and imformative staff more then made up for that and sveral times we went into Arusha to eat.