Ratings based on 768 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto

Return return guest

Posted 19-Dec-2014
Pros: The staff is fabulous.
Cons: Another restaurant should be opened.
I just spent 14 days at the Holiday inn Aruba and am going back again I February. Weather, beach is terrific.
Comment from Hotel Management
23-Dec-2014 by Eva, Hotel Management
Dear Carol, Seasons greetings from Aruba, and thrilled to hear that you had a great winter break with us and found the sunshine and beaches all helped make your holiday all the more memorable. We too look very much forward to welcoming you back again in February and thank you for your kind review which is very important to us. Happy Holidays. Kind Regards, Guest Experience Manager. Holiday Inn Resort Aruba-Beach Resort & Casino
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Connecticut

Good Times!!!

Posted 18-Dec-2014
Pros: Everything was very convenient for life on the beach. The staff was very helpful in directing visitors to all the amenities needed to have fun.
The Holiday Inn in Aruba was awesome. The staff and hotel services were very customer focused. Can't wait to come back again. Very convenient, on time, and no worries. It was also comforting to see hotel security throughout the entire resort. The beach was beautiful. Although there was a lot of people, there was plenty of room to swim and relax. The resort has a lot to offer. I was even surprised to find quiet locations to catch a quick nap.
Comment from Hotel Management
19-Dec-2014 by Eva, Hotel Management
Dear Valued Guest, Seasons greetings from Aruba, and we were so happy to hear that you had an awesome winter break at our resort and enjoyed relaxing on our beautiful beaches. We can not wait to welcome you back again to our happy Island and would like to thank you very much for your kind review. Happy Holidays. Kind Regards, Guest Experience Manager. Holiday Inn Resort Aruba-Beach Resort & casino.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom USA

2 Night Stay

Posted 16-Dec-2014
Pros -Great Location (On the beach, close to Restaurants and Shops) -Updated rooms -Pools/Hot tubs -Clean Rooms -Amenities available if you forget (Toothbrush, Toothpaste, Razor, Shaving Cream) -Customer Service Cons -Loud (at least the Sea Tower rooms were very loud til 1am) -Room had a musty smell (not terrible, but noticeable) -Not the best beach front location on Palm Beach (smaller beach, more shells/coral/seaweed) -Wifi was spotty on the beach Tips - Sign up for IHG rewards to receive complementary water when you check in. Eat lunch at Scott's Brats (really good affordable food). There is also a dunkin donuts next door for cheap breakfast. Other restaurants worth checking out are Casa Tua (Italian), Amore Mio (Pizza), and Texas de Brazil (Brazillian Steakhouse). I would probably stay here again and I would recommend if you are looking for a clean affordable hotel in Palm Beach. However, if you are looking for more quiet and luxury, look elsewhere.
Comment from Hotel Management
20-Dec-2014 by Eva, Hotel Management
Dear Mike, Seasons greetings from Aruba, and first it was great to hear that you enjoyed your stay with us for a bit of sunshine away from the cold winter, and thank you very much for your informative feedback which is very important to us. We look forward to the pleasure of welcoming you back again to Aruba very soon. Happy Holidays, Kind Regards, Guest Experience Manager. Holiday Inn Beach Aruba-Beach Resort & Casino.
5 out of 5
Recommended
for Families
by A verified traveller

Aruba Vacation

Posted 16-Dec-2014
Pros: Is near of many shopping area, restaurant and very relaxing area
Cons: the room could be need a little renovations.
Location: the locations is perfect yo get all that you need in only few steps
I have stayed twice at this hotel, this is a very nice relaxing hotel, you will get in a few step a complete restaurants brands and different shopping store. I really go back again soon to this hotel, may be the room needed a upgrading but are very clean.
Comment from Hotel Management
16-Dec-2014 by Eva, Hotel Management
Dear jesus, Season greetings from Aruba, and we were very happy to welcome you back again to our Resort and to hear that you had a relaxing winter break in the sun and that our great location suited all your needs. Thank you for your kind review which is very important to us and look forward to welcoming you back again soon. Happy Holidays. Kind Regards, Guest Experience Manager. Holiday Inn Resort Aruba-Beach Resort & Casino
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Maceió

Perto da praia e de muitos restaurantes, lojas...

Posted 09-Dec-2014
Muito agradável o hotel, os funcionários... Localização excepcional em Palm Beach.
Comment from Hotel Management
11-Dec-2014 by Eva, Hotel Management
Prezado Luiz Otávio, Saudações de Aruba! Muito obrigado pela sua recente visita ao nosso resort e por tomar o tempo para compartilhar sua experiência. Estamos muito felizes em saber que você teve uma ótima estadia conosco e que você tenha gostado localização, serviço e praia. Nós esperamos vê-lo novamente em nossa ilha! Boas festas! Atenciosamente, Guest Experience Manager Holiday Inn Resort Aruba- Beach Resort & Casino
3 out of 5
by A verified traveller

Reasonable hotel, but bad restaurant service

Posted 02-Dec-2014
Pros: Reasonable cost.
Cons: Staff service, especially at Restaurant
Location: Many restaurants near by.
The hotel is reasonable and good enough to stay there. We had no issue except very bad service at one of the main hotel restaurant called "Sea Breeze". First of all, the waiters there were so slow to give us the menu and take an order. Although we requested them many times to do so, they just said to us, "We will be right back with you" but never came back again. It took 10 min just to give us a menu and additional 10 min to take orders. Secondary, they served only food and didn't serve the drink. We requested waiter many time for the drink, but it was not successful. After we complained to the restaurant manager, they finally served a drink, but a drink for my wife was not what she ordered. Thirdly, the waiter mistakenly charged the kinds menu that was supposed to be free for the hotel guests. We had to wait for more than 20 min until she could confirm with the manager that was free. Finally, when we complained about the bad services to the manager, he never apologized. Instead, he told us to wait until he could talk to the waiters. We already had to wait for a long time and did we wait for their internal discussion and waste our precious time for them? No, we couldn't wait. I think just staying in this hotel would be okay, but strongly suggested that you should not go to the hotel restaurant. responded to us very badly
4 out of 5
Recommended
for Everyone
by A verified travellerfrom North Carolina

Friendly staff good location

Posted 02-Dec-2014
I was very surprised at how clean and well maintained the hotel was. Staff was very friendly including the management. I would have never booked a vacation at the holiday inn but some relatives had stayed here in the past. I was very impressed and intend to come back. My only issue was the food selection with the all inclusive package. Also there is up charges for brand name liquor. Only the well (cheap) liquor is included. Also there are some up charges on some of the food items. This caught us off guard as we have never experienced this in the past. The hotel was recently renovated. A
Comment from Hotel Management
05-Dec-2014 by Eva, Hotel Management
Dear Debbiw, Seasons greetings from Aruba, and we were very happy to hear that you had a great winter getaway with us and enjoyed our newly renovated resort. Thank you for your very important feedback which is very important to us and have noted all your valid points. We very much look forward to welcome you back again soon to our Happy Island. Kind Regards, Guest Experience Manager. Holiday Inn Resort Aruba-Beach Resort & Casino.
4 out of 5
Recommended
for Families
by A verified travellerfrom Toronto, ON

A great time!

Posted 01-Dec-2014
Pros: Not busy (maybe time of year - Mid -Nov), super friendly staff, kids room has toys you can sign out to bring to the beach.
Cons: Wifi signal in the Fitness Room.
Location: Close to everyting. won't be disappointed.
Stayed for a week with my wife and 2 yr old son. Had a great time there. Everything was clean and staff was friendly. Stayed in the Sea Tower building and it was quiet at night. Room was clean. Wifi worked fine throughout the resort (except the gym, boo) but the wifi signal reaches to the starbucks across the street. Pool water was clean and not over chlorinated at all. Walking distance to everything you possibly need (restaurants, shops, supermarkets)
Comment from Hotel Management
02-Dec-2014 by Eva, Hotel Management
Dear Mike, Seasons greetings, and thrilled to hear that you had your family had a great stay with us and enjoyed our great location, beach and pool areas. Thank you very much for your kind feedback which is very important to us and we look very much forward to welcoming you back again on your next visit to Aruba. Masha Danki. Kind Regards, Guest Experience Manager. Holiday Inn Resort Aruba-Beach Resort & Casino
4 out of 5
Recommended
for Everyone
by A verified travellerfrom pa

Love the renovations but what is allinclusive

Posted 30-Nov-2014
Love the renovation everything is clean and well kept. The only thing I had a problem with is doing allinclusive we always do that have had to pay extra for food items on the menu the menu at the sea breeze was not very big and 6 items had an extra charge but other than that a great vac
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New Jersey

Nice hotel. Great Location

Posted 28-Nov-2014
Pros: Location and the grounds
Cons: Free coffee
Location: Dinner and water sports all at you finger tips
I've been to the Holiday Inn Aruba many times over the last 20 years. This hotel is by far the best location in Aruba for families. Very kid friendly. Everything is in walking distance and very safe. Best bang for the buck!
Comment from Hotel Management
02-Dec-2014 by Eva, Hotel Management
Dear Jerry, Seasons greetings from Aruba, and it was great to welcome you back again and also very happy to hear you had an enjoyable vacation with us and thank you for your loyalty. Thank you for your very kind feedback which is very important to us. Masha Danki. Kind Regards, Guest Experience Manager. Holiday Inn Resort Aruba-Beach Resort & Casino