Ratings based on 792 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jan-2015
lack customers more attention no attention at the beach
3 out of 5
Recommended
for Everyone
by A verified travellerfrom NY

Nice beach

Posted 21-Jan-2015
The hotel should do away w people reserving space at the beach! It should be available to everyone staying at the hotel
Comment from Hotel Management
23-Jan-2015 by Eva, Hotel Management
Dear Valued Guest, First we would like to thank you for choosing our resort for your recent stay in Aruba. Thank you for your important feedback which helps us to make our guest experience even better. We hope we have the chance to welcoming you back again on your next visit to Ruba. Kind Regards, Guest Experience Manager. Holiday Inn Resort Aruba-Beach Resort & Casino.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom boston

perfect location. centrally located

Posted 20-Jan-2015
Pros: location
Location: dining, water sports
Haave stayed at the Holiday Inn for 10 years now. Great experience, staff helpful and friendly, perfect location , centrally located, all shops and restaurants within walking distance. My favorite place.
Comment from Hotel Management
22-Jan-2015 by Eva, Hotel Management
Dear Peggy, Many greetings from our Happy island and it was a pleasure to welcome you back to your Home away from Home. Thrilled to hear that you had a great time with us and that our resort is your favorite place to spend your vacation. Thank you very much for your kind review which is very important to us. Kind Regards, Guest Experience Manager. Holiday Inn Resort Aruba-Beach Resort & Casino.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston, MA

Right on a beautiful beach

Posted 19-Jan-2015
Pros: Beach, cleanliness, friendly staff, casino
Location: Perfect location. Restaurants and Casino on site as well as others nearby. Water sports available on the beach.
Located on a beautiful pristine beach. Newly renovated in 2013-2014, so everything was fresh and clean. Pools were clean and attractive. Comfortable beds. Staff was extremely friendly, helpful and anxious to please us. Food was very good and plentiful. All inclusive was a good deal for us, since we didn't want to make decisions every day about where to eat. But, if you preferred to eat elsewhere, there were a number of restaurants across the street and other hotels nearby. There was a Casino on site.
Comment from Hotel Management
22-Jan-2015 by Eva, Hotel Management
Dear Nancy, We were so thrilled to hear that you had a great stay with us and enjoyed our all inclusive programe and our beaches and great location suited all your needs. Thank you for your kind review and comments which we value very much. We look forward to welcoming back again soon to our Happy Island. Masha Danki. Kind Regards, Guest Experience Manager. Holiday Inn Resort Aruba-Beach Resort & Casino.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Jan-2015
Very good We are old people and the only problem we found it was very long distances to walk between the room and some hotel installations
Comment from Hotel Management
21-Jan-2015 by Eva, Hotel Management
Dear Valued Guest, Greetings from Aruba, and we were pleased to hear that you had a great time at our resort. Thank you very much for your important feedback and we look forward to welcoming you back to Aruba soon. Kind Regards, Guest Experience Manager. Holiday Inn Resort Aruba-Beach Resort & Casino.
2 out of 5
by A verified travellerfrom Chicago, IL

Extremely unfriendly staff

Posted 10-Jan-2015
Pros: The location is wonderful.
Cons: Everything, beginning with the staff's attitude. Customer service is non-existent at this hotel. The staff is rude and unhelpful. Gym is outdated.
Location: The beaches north of the hotel are wonderful.
Although the hotel is located on the beach, which is very nice, the staff are all extremely unfriendly. When I called the front desk for assistance the staff who answered snapped and yelled at me each time. I obviously didn't receive any assistance, despite asking the staff kindly for help. When we depleted our shampoo and bar of soap we had to ask the cleaning staff for more because they didn't replace the depleted items on their own. The restaurants' staff were also terribly unfriendly. The fitness room is very out-dated. There not enough chairs on the beach for the residents of the hotel, so you have to stand in line every day and hope to receive a chair.
3 out of 5
by A verified traveller

Average Hotel

Posted 08-Jan-2015
Its an average property, the room that I received was disappointing. I did not like so many Iguana's walking around and scaring my child.
Comment from Hotel Management
10-Jan-2015 by Eva, Hotel Management
Dear Valued Guest, Greetings from Aruba, and we would first like to thank you for your feedback about your stay at our Resort. We would like to apologise for any inconveniences you had during your stay and your comments help you to make our guest experience even better. Thank you. Kind Regards, Guest Experience Manager. Holiday Inn Resort Aruba-Beach Resort & Casino
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Atlanta GA

Posted 04-Jan-2015
Good hotel.nice beach and pools.but casino looks poor. a little bit high room charge.
Comment from Hotel Management
07-Jan-2015 by Eva, Hotel Management
Dear Fred, Many greetings from Aruba. We were so pleased to hear that you had a nice stay with us and enjoyed our pools, beach and great location. Thank you very much for your important feedback which is very important to us and we shall pass your comments onto the Casino Management. We look forward to welcoming you back again soon to our Happy island. Kind Regards, Guest Experience Manager. Holiday Inn Resort Aruba-Beach Resort & Casino.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Beautiful beach, perfect stay.

Posted 31-Dec-2014
Our room was very comfortable, a beautiful big ocean view from our partial ocean view room. The grounds were beautiful, comfortable palapas, convenient water activities, nice lunch & dinner spots on the ocean. Close walk to shops & restaurants.
Comment from Hotel Management
03-Jan-2015 by Eva, Hotel Management
Dear Jeanne, First let us wish you a very Happy New Year, and thrilled to hear that you had a great stay at our Resort and enjoyed our beautiful ocean views, beaches and great location. Thank you very much for your kind review which is very important to us and we very much look forward to welcoming you back again soon to Aruba in 2015. Kind Regards, Guest Experience Manager. Holiday Inn Resort Aruba-Beach Resort & Casino.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great experience

Posted 29-Dec-2014
Pros: Location
Cons: add more staff for front desk.
Rate is almost doubled in holiday season, but i think it's worth every dollar. Room is clean, location is great. The hotel is built on beach and one block away from two shopping centers. 5 mins walk to pelican pier, where you can enjoy the water activities. The staffs are professional and friendly. We bought an all-inclusive package, which is highly recommend. 90% of foods and drinks are included. There are 3 restaurants and 3 bars. They open at different times, so make sure you get a dining schedule from the front desk. Food is ok, Sea Breeze Restaurant is the top on the list.
Comment from Hotel Management
31-Dec-2014 by Eva, Hotel Management
Dear Valued Guest, Many greetings from Aruba this Holiday Season, and great to hear that you had a great experience with us and enjoyed our all inclusive package, and also our great location suited all your needs. thank you very much or your kind review which is very important to us and we would like to wish you a very Happy New Year. Kind Regards, Guest Experience Manager. Holiday Inn Resort Aruba-Beach Resort & Casino.