Ratings based on 1,161 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel sur bord de la plage.

Posted 02-Aug-2015
Location: Tout est près, tu peux te déplacer à pieds et autobus passé à la porte si nécessaire de s éloigner.
Très bien situé et le personnel est super ! Ç est vraiment un Resort à recommander. Resorts très bien situé, au centre de tout.
5 out of 5
Recommended
for Everyone
by A verified traveller from NY

Friendly staff, clean hotel, nice beach

Posted 31-Jul-2015
Staff are amazing!!! Very attentive, polite and respectful. Thank you to all especially to our wonderful bartenders:Nicky, Adriana,Camillo from the Palm Bar and to Gilmer and Andres from the Sea Breeze
4 out of 5
Recommended
for Everyone
by A verified traveller from staten island ny

Very nice resort

Posted 31-Jul-2015
Everything was great .. Three things need improvement.. 1. Checking in and out to long! 2. Reserving hut for next day is ridiculous! 3. Paying three dollars for a cup of coffee in Lobby ridiculous! Should be free!!
4 out of 5
Recommended
for Everyone
by A verified traveller from Pasadena,Ca

Relax Max

Posted 29-Jul-2015
Pros: The price, location, and cleanliness.
Cons: I liked everything about the hotel.
Location: Bars close by and shops and restaurants all within walking distance.
Smaller quaint resort at the end of the hotel strip. Highly recommended for the price and the quality of service. Best deal in Aruba !
Comment from Hotel Management
01-Aug-2015 by eva, Hotel Management
Dear Felicia, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guest Experience Manager. Holiday Inn Resort Aruba-Beach Resort & Casino.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice

Posted 28-Jul-2015
The stay was fabulous, hotel was great, clean and close to everything. The walls seemed paper thin so if you get a room next to a family it could be loud. The palapas are way to close together, they need more of them. Also the people waiting 2 hours prior for a palapa and then not everyone getting one is the sole reason I will not stay at holiday inn next time. Also the hotel is filled with kids, if you don't want screaming kids then do not stay there. If you don't mind families and kids then staying there is fine.
Comment from Hotel Management
29-Jul-2015 by eva, Hotel Management
Dear Valued Guest, Hi from Aruba, and thank you very much for sharing your feedback with us, your comments are very important to us, and help us to make our guest experience an even better one. We were happy to hear that you had a fabulous time, and enjoyed our great location on Palm Beach. We hope you will give us another opportunity to welcome you back again to Aruba. Thank you again. Kind regards, guest Experience manager. Holiday Inn Resort Aruba-Beach Resort & Casino.
3 out of 5
by A verified traveller

Some Service staff often resentfully given

Posted 27-Jul-2015
Pros: The beaches were good, and the room, when we finally got what we paid for, was nice.
Cons: Improve the wifi connection.
Location: Many activities for children and adults who like water rides. Snorkeling was great. Everything expensive and often the food is expensive and terrible.
The cleaning staff was terrific and friendly but often the service people in the front lobby were impatient and seemed upset with every query. We didn't get the room we thought we were going to get (and paid for) and we requested a change to what we had paid for they seemed really annoyed and to think it was our fault and that we were just being difficult. They also said that since we made our reservation through Expedia (and not directly) they couldn't really see what we requested and couldn't make changes. The wifi connection was unreliable and really frustrating.
Comment from Hotel Management
30-Jul-2015 by eva, Hotel Management
Dear Valued Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Guest Experience Manager. Holiday Inn Resort Aruba-Beach Resort & Casino.
4 out of 5
Recommended
for Everyone
by A verified traveller from California

Posted 26-Jul-2015
Pros: Conveniently located to shopping, various restaurants, beach, swimming pool, transportation as well as dining indoors and outdoors at the Holiday
Cons: The lighting in the bathrooms needs to be improved
Location: everything we needed, including casinos
This is our second visit and we were glad to see renovations were completed.
Comment from Hotel Management
28-Jul-2015 by eva, Hotel Management
Dear A & M, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guest Experience manager. Holiday Inn Resort Aruba-Beach Resort & Casino.
5 out of 5
Recommended
for Everyone
by A verified traveller from nj

Nice.clean.

Posted 26-Jul-2015
Great resort. The staff was exceptional. Very friendly and helpful. The hotel was very clean.
Comment from Hotel Management
28-Jul-2015 by eva, Hotel Management
Dear nj, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guest Experience Manager. Holiday Inn Resort Aruba-Beach Resort & Casino.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Fantastic

Posted 26-Jul-2015
Pros: We love the beach, pool our room and the view. I think it's got the best beach.
Cons: I think the lining up for the pal pas. I think you should be able to reserve on when you check-in for the week.
Location: The location is perfect. It connects you to everything. The restaurants and shops right across the street.
My husband and I along with my three year old stayed at the Holiday Inn for an amazing week. We love this hotel. Everyone was friendly and helpful. The property is breath taking very beautiful, clean and close to the shops and restaurants. The beach is beyond amazing. My three year old enjoyed the pool and the activities. We had a fantastic time and miss it already, can't wait to go back next year. The staff is wonderful, our hotel maid Judy was exceptional thanks for all your help. It's wonderful for families or couples because it's got enough room for everyone. Couples can have romance as well as parents.
Comment from Hotel Management
29-Jul-2015 by eva, Hotel Management
Dear Pia, Many greetings from all of us here at the Holiday Inn Resort. It was with great pleasure that we read your kind feedback. We shall be happy to share your comments with all our Team members, I know that they will be greatly appreciated. Thrilled to read that you, and your family had a wonderful vacation with us, and we too, look forward to welcoming you back again! Kind Regards, Guest Experience Manager. Holiday Inn resort Aruba-Beach Resort & Casino.
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles Ca.

VERY NICE HOTEL, CLOSE TO THE BEACH & SHOPPING.

Posted 25-Jul-2015
I WAS SKEPTICAL ABOUT STAYING AT THIS HOTEL AFTER READING SOME OF THE NEGATIVE REVIEWS, BUT MYSELF AND FAMILY HAD A GREAT TIME. THE STAFF WAS FRIENDLY AND HELPFUL. ROOM WAS CLEAN. ACROSS THE STREET IS SHOPPING CENTER WITH MOVIES AND LOTS OF GREAT RESTAURANTS.
Comment from Hotel Management
28-Jul-2015 by eva, Hotel Management
Dear Orin, Greetings to you, and your family from all of us here in Aruba. We would like to thank you for sharing your kind feedback with us, I know your comments will be greatly appreciated,  it's something our staff takes great pride in. We hope that you will us again soon! Kind Regards, Guest Experience manager. Holiday Inn Resort Aruba-Beach Resort & Casino.