Exterior
Check availability

Reviews of Lemon Hotel Saint Omer

1 out of 5
Lemon Hotel Saint Omer
50 Rue Jean Baptiste Colbert, Arques, Pas-de-calais

Reviews

6.4
Rating 10 - Excellent. 17 out of 117 reviews" "
Rating 8 - Good. 40 out of 117 reviews" "
Rating 6 - Okay. 29 out of 117 reviews" "
Rating 4 - Poor. 14 out of 117 reviews" "
Rating 2 - Terrible. 17 out of 117 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

KD

Disliked: Cleanliness, amenities, property conditions & facilities
Carpet and sink in room filthy; room a bit smelly and damp;
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Shared bathrooms and toilets. Dirty carpets. Noise. Smell. Disgusting.
Stayed 1 night in Oct 2019

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
Budget hotel disappointment
The Lemon hotel is a budget hotel and you can see why. The sheets on the bed were clean, but the room wasn’t. There was dirt on the walls, there was a fridge (full sized) which was just placed in the middle of the room (small), and not plugged in. The picture on the wall was a printed off picture put in a frame and was water stained. The carpet and the bed cover looked grubby to say the least. The shared toilets and showers were in fairness clean.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money at this stopover hotel. The lady in charge was friendly and helpful and we were very impressed to find a fridge had been put in the room during the heatwave which was going on at the time. The room wasn't huge but fine just for sleeping and the shared toilets were very clean. Parking was plentiful and easy to access - you do have to drive if you want bars or restaurants but you could just as easily stock up from a nearby supermarket and spend the evening on the outside terrace which has lovely flowers and a family of cats. Breakfast was all you'd expect for the reasonable price.
Stayed 1 night in Jun 2019
Response from la direction on 6 Jul 2019
Merci beaucoup pour votre commentaire.

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never stayed in such a disgusting place! The room was like a ships cabin, the toilets resembled the ones you get at festivals, and you can't raise the seat, which doesn't bode well for someone needing to sit down to use the toilet if they're following a previous male user who'd had a very poor aim. And, there is no facility to wash your hands after using the toilet, so you have to use the sink in your room, to which you can only gain access via a keypad. I have to wonder how often the keypads are properly wiped clean as the sink in my room hadn't been cleaned properly as there was dried soap residue on the ceramic. The place also stank of cigarette smoke. There is a snack machine in the entrance, but you need to go into town which is 2.5 Km away, some 30 minute walk to get a proper meal. Despite the room being able to accommodate 3 people it was extremely compact and tight for one person, so God knows how it is for 3 people in the room at the same time. Eve worse, there was a full sized, unplugged refrigerator just dumped next to the sink, so I had to work my way around it when I wanted a drink of water or clean my teeth. Judging by the state of the toilet and sink I reluctantly decided to go without a shower until I got home. The choice for breakfast consisted of bread rolls, toast, some type of chocolate cereal or something that resembled apple puree, orange juice, or coffee, definitely not worth the money! Don't bother with this place, go elsewhere instead.
Stayed 1 night in May 2019

8/10 Good

Tina

Liked: Cleanliness, staff & service
It was ok
Stayed 1 night in Oct 2018
Response from la direction on 4 Nov 2018
Bonjour, merci pour votre commentaire

2/10 Terrible

Nicola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Having stayed in many budget hotels i assumed this one would be of the same standard , well how wrong was i - this hotel was very run down and dirty . The bedding was clean but the room was minging - why there is a full size fridge in the room was a mystery and we were not prepared to open it for fear of what maybe lurking inside 😷 .The carpet had stains on it that had taken on a life of their own and the stains on the wall were disgusting . Will be sticking to the tried and tested formula 1 chain in future
Stayed 2 nights in Aug 2018

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
don't book here
Didn't get to stay there as there was no one on check-in when we arrived, no automated check-in and no one would answer the night bell. had to stay at another hotel down the road.
Stayed 1 night in Aug 2017

6/10 Okay

pauline , tynemouth

Liked: Staff & service
Does the job
We needed a sipmle place to stay to catch an early ferry. We all slept well- it was a little tired, but clean and comfortable.
Stayed 1 night in Aug 2017

8/10 Good

M Z

Liked: Staff & service
Stayed 1 night in Jul 2017

8/10 Good

Duncan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Cheap and cheerful but needs a clean
Hotel is very basic, which you would expect for the price, but the rooms need a good clean. The walls were sticky! There is not much of interest within walking distance but the hotel is well located for Saint-Omer and the surrounding area.The breakfast was basic but good value. Service was friendly.

2/10 Terrible

J, Croydon

Disliked: Cleanliness, property conditions & facilities, room comfort
SHARED BATHROOMS!!!! Rooms not cleaned.
The guy at the front desk was friendly and spoke some English. The rest is bad. Location: Near an industrial zone with no transport. Service users: All male truckers. I wondered why they were all looking at me strangely when I turned up with my girlfriend. "Room features - according to expedia" include 'shower only' facilties. THERE IS NO TOILET OR SHOWER IN THE ROOM!! Shared Bathrooms - In the hall are some cubicle wet room showers and toilets. The toilets have no seat. Imagine a portaloo with a building around it. You could comfortably suffocate in the tiny shower cubicle if your waist size is over 38inches. There was hair under the pillows before we got there. We left in search of another hotel. The one next door was no better in terms in cleanliness but it did have it's own toilet and is only a tiny bit more expensive. The ibis budget in St Omer is much better.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Value for money
This hotel was very good value and being near Calais was great for our stop off before catching the EuroTunnel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for a basic hotel
Ok for a basic hotel....................................

2/10 Terrible

Not Provided, Mark and Julie Nottingham

Disliked: Property conditions & facilities, room comfort
Very cheap but noisy
Hotel was noisy floors creaking you could hear people in other rooms we were kept awake most of night by people above us.The hotel is very cheap and had many workmen staying there would not stay again.Because of the noise the staff were friendly and the beds were clean,we only had one small towel between two adults. If you do decide to stay at hotel ear plugs would be a must have item

2/10 Terrible

chris , newcastle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crap
Worst hotel stay ever, didn't have my booking - room was stinking, my fault was a quick stopover you get what you pay for - my advice avoid big time

8/10 Good

Alan, Halesowen

Liked: Cleanliness, staff & service, room comfort
Handy stopover for car ferries
Nice, budget hotel. Location handy as a stopover from or to car ferries. Unfortunately a few of the communal toilets & showers were not working when we stayed there, so at busy time in the morning had to wait for an available shower. Otherwise, no problems.

8/10 Good

Alan, Halesowen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, basic hotel
Good,basic hotel. Nice town nearby. Good stopover for ferries. La capoule is well worth a visit and easily reached from here.

8/10 Good

Graham P, North East England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
It's not posh, but it was reasonably priced, the room was adequate, each room has a double bed with a bunk bed above it, so you could sleep 3 people if needed. Has only two plug sockets, so an extension lead would be a good item to have with you, as the TV is in one high on the wall nearer the ceiling than the floor, the other has the much appreciated fridge plugged into it, which is next to the bed. There is a rather noisy glass factory not far away on the other side of the road and a yard full of lorries behind but the double glazing keeps most of the noise out.

6/10 Okay

Barlow, UK

Disliked: Cleanliness, property conditions & facilities
Very basic
Hotel is situated on an industrial park so there is traffic noise such a trucks moving around. The room was very hot as there was only one small window and no other ventilation. No en-suite facilities but available in the corridor. Very cheap and the bed was clean. Useful in an emergency but I'd rather pay a bit more in the future.

2/10 Terrible

Patrick, Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
I am a budget traveller and not picky about hotels at all, but this place was gross. My room smelled like an old gym sock. The duvet had obviously not been cleaned in a long time. There were big stains all over the carpet and on the walls as well. I had to leave the window wide open and use my sleeping bag because I didn't want to touch the bedding. Not worth the low price.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Okay
You get what you pay for. €27. It was tidy but sheets were stained." And rooms smell of smoke. Service was friendly but facilities limited. Free wifi I slow but works and car park free. One night stay is enough ..

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No thrill basic value
No thrill, lemony smell, cheap. Would recommend for a short stop on a ling journey. Toilets and showers are in the corridor. Strong smell of cigarettes everywhere. For €26, you get what you paid for!

2/10 Terrible

simesm2, Milton Keynes

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't do it!!
Couldn't even bring myself to stay, I wasted my money booking this dump... It's rubbish.

10/10 Excellent

Tourer, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lemon Hotel Arques
My wife and I have stayed at this hotel several times during the past 10 or more years. as usual the hotel was/is spotlessly clean,the beds are unusually comfortable and the hotel is very quiet thus ensuring a good nights sleep.The breakfast is good-especially the coffee,drink as much as you wish. The staff are Efficient and Friendly.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Did the job for a good nights sleep on a budget.

8/10 Good

Jon, Wales

Liked: Staff & service, room comfort
Good value, ideal place to get your head down
Friendly staff, hotel room okay but noisy floorboards even though on the ground floor, pipe also disconnected from the overflow hole on the wash basin and the bedside roller lamp was temperamental. However, the positive was the friendly helpful receptionist and a nice comfy bed at a great price for a night

8/10 Good

Graham, England/Darlington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay wifi good
The stay was comfortable and the facilities' were acceptable, but not entirely as described. It says that the accommodation is on one floor, but its on two, even the picture when you look closer shows that its on two levels. It says that the Rooms have garden or courtyard views, this isn't correct either, mine overlooked the car park and the main road. The complimentary toiletries stated was some liquid soap in the shared showers, hardly a selling point. Rooms are equipped with flat-screen TVs with cable channels and free movie channels, it should be noted that these are all French channels, none are English.

6/10 Okay

BonnyRonnie, France

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK
OK for one night stay last minute. Geoff says it was hot though

10/10 Excellent

Michelle, Oxford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel
Great if you need a cheap hotel for a night`s layover. Shared bathrooms weren`t a problem, plenty of them and we never had to wait. Staff were efficient and helpful.

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable
Tout c'est bien passé
Stayed 2 nights in Aug 2020
Response from directrice on 31 Aug 2020
Merci pour le commentaire est la note

8/10 Good

Laurent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tout comme il faut! Mise à part un manque de propreté des douches! Mais une bonne prise en compte du personnel de nos attentes!
Stayed 1 night in Aug 2020
Response from directrice on 27 Aug 2020
Bonjour, merci pour la note

6/10 Okay

Xavier

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2020
Response from directrice on 11 Aug 2020
merci pour la note

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Mirs sales pas.de prise sol qui craque
Stayed 1 night in Jul 2020

6/10 Okay

Christophe

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Hôtel peu cher, mais bcp de bruit Chambre sale et petite
Stayed 1 night in Nov 2019

10/10 Excellent

MARIE CLAIRE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nous avons été satisfaits de notre séjour, chambre calme, un peu à l'étroit mais suffisant pour y dormir et avons apprécié la literie impeccable. A côté de St Omer par la rocade, Accueil sympathique, nous reviendrons sans hésitation.
Stayed 4 nights in Aug 2019
Response from la direction on 5 Oct 2019
Bonjour, merci pour votre commentaire La direction

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
acceuil agreable du personnel.le sol des chambres sonts sale , des traces sur les murs,,et bruit toutes la nuit odeurs de joints dans les couloirs la porte qui ne ferme pas a 21 heures
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Rien à redire. Bon rapport qualite prix. À recommander. Pas trop bruyant.
Stayed 1 night in Jun 2019
Response from la direction on 25 Jun 2019
Merci pour votre commentaire.

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in May 2019

6/10 Okay

Cyril

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
L’hotel n’est pas d’un grand confort, mais ce n’est pas reprochable pour ce tarif. Le personnel est agréable. Le point négatif est au niveau de la propreté des sanitaires, qui laisse à désirer.
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre avec des mouches et des mittes, couvre lit sale et encore humide. Tâches de vomi devant les douches ; nous sommes restés 20 mn et sommes partis , impossible de poser ses valises dans un tel hôtel , 1 ère nuit payée pour rien ......
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
De accomodatie was goedkoop en netjes. Er was een koelkast op de kamer. Minpuntje was dat de douche en toilet gedeeld zijn, maar gezien de lage prijs was dit voor ons geen probleem. Laat inchecken was geen probleem. Ze werken met een code dit gaat prima. Koffie en snackautomaat aanwezig evenals gemeenschappelijke magnetron. Van het ontbijt hebben wij geen gebruik gemaakt. Gratis parkeren.
Stayed 1 night in Mar 2019
Response from la direction on 30 Apr 2019
merci pour votre commentaire. La direction

8/10 Good

sebastien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Carine, Strasbourg

Liked: Cleanliness, staff & service
super accueil de la part de tous les membres de l'équipe.
Stayed 2 nights in Oct 2018
Response from la direction on 4 Nov 2018
Bonjour, merci pour votre commentaire

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2018