Comfort Room, 2 Single Beds, Non Smoking | Premium bedding, minibar, in-room safe, desk

Reviews of Etrusco Arezzo Hotel, Sure Hotel Collection by Best Western

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 59 out of 151 reviews" "
Rating 8 - Good. 61 out of 151 reviews" "
Rating 6 - Okay. 25 out of 151 reviews" "
Rating 4 - Poor. 3 out of 151 reviews" "
Rating 2 - Terrible. 3 out of 151 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carmen

Stayed 2 nights in Apr 2023

10/10 Excellent

Randy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Service was excellent, the restaurant food was great!
Stayed 1 night in Apr 2023

4/10 Poor

Robert Jenkins, Alvignanello

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The customer service is spectacular but there were numerous issues with the room. This was my third time staying at this specific location and never seen it this bad!!! Now I have to find a different place in Arezzo 😩😩
Stayed 6 nights in Jul 2022
Response from Francesca, Customer care dept. on 10 Aug 2022
Dear Mr Jenkins, we are very sorry to read that your stay in our hotel was not positive. Our staff are flexible and available to better manage customer needs. Concerning the issues found in the room, it seams that you did not reported the questions to our staff, expecially the issue of the shower. If the problems found could not be solved we were ready to propose a room change. I hope it will give us the opportunity to welcome you again, perhaps in one of our Superior Plus rooms Best Regards

6/10 Okay

Oana

Stayed 1 night in Jul 2022

10/10 Excellent

Sergey

Business traveller
Liked: Cleanliness, staff & service
It was ok for economical business stay. Clean but a lot of worn out equipment. Looks more like 3star then 4 star. No a big deal thou. Reception clerks are very polite and friendly- big plus in my opinion. AC present as advertised but hardly works. Mostly circulates as a fan, Opening windows at night somewhat helps. If you sensitive to temperature - look for something else. AC is really a just fan!
Stayed 2 nights in Jul 2022

8/10 Good

Lynda, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Michael

Travelled with group
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Robert Jenkins Wayne, Alvignanello

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service is what keeps me coming back, this was my second visit and they remembered me. If this hotel ever gets renovated it will be the best in the area
Stayed 3 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot put into words how great the customer service is with all staff I interacted with during my stay. The staff makes up for the horrible parking lot and the out dated rooms. If you are looking for excellent customer service this is the hotel.
Stayed 4 nights in Apr 2021
Response from costumer service on 27 Apr 2021
Dear Client, thank you so much for your compliments to our customer service. Concenring the standard room you booked, we are on going for a total refurbishment, we currently have new floors and doors. We are waiting for you next time to try our superior rooms. Thank you kind regards

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amiable Arezzo
Friendly employees, comfortable,clean room and good breakfast.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very friendly staff
It's an older hotel. Air conditioning wasn't working consistently. Breakfast was surprisingly good and the staff was very friendly.
Stayed 2 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Business and group hotel
We stayed 3 nights and the room was pleasant enough after I got them to fix the shower which was loose. The staff were helpful and doing their best. The food was average. We had breakfast, and dinner from the buffet one evening.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

6/10 Okay

bubbles, New York

Liked: Cleanliness, staff & service
a quiet place to stay
A hotel far off the city center, a quiet place to stay but inconvenience to get around if you don't have a vehicle. a location in the commercial district, next to a car dealer/service and a gas station. don't expect luxury but service are good and room is clean.

8/10 Good

Cap, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff
My choice for a valuable offer

8/10 Good

Smith, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Etrusco hotel - Ideally located for touring
The hotel is quite well located for both touring the countryside & walking into the town which takes about 30 minutes. Car parking is very convenient in front with additional spaces at the rear. Anna on reception is very helpful assisting with touring idea's speaking excellent English. Good breakfast.

6/10 Okay

V&D, California

Liked: Cleanliness, staff & service, property conditions & facilities
Etrusco - Arezzo
This hotel was a 30 min walk to the walled city. On Saturday night their restaurant was not open and there was nothing in the vicinity that could pass for a restaurant. Signage to the hotel was poor.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Etrusco arezzo hotel-not in the town centre!
We stayed here because we had a car & the hotel has a free car park. However this means the hotel is quite far from the town centre. Decor is a bit cheap but room was comfortable enough. Definitely not 4 star though!!

6/10 Okay

Anonymous

Liked: Cleanliness, staff & service, room comfort
time to fix
while temps were hot & staff is wonderful,hotel's age is showing.A/C was not working in many rooms. Water pressure is very low. Burn marks in carpets & stains in chair fabrics. Again staff is wonderful but hotel needs major renovations beyond cosmetics

6/10 Okay

Anonymous

Liked: Staff & service
Etrusco Palace Hotel
Very friendly desk service. Rooms are older and we had to change rooms as the first had brown water running out of the hot water in the bathroom sink and the light was out. Lobby and restaurant were much newer and the food was great. It is a fair walk to the old city but interesting. It suited our one night stay.

8/10 Good

Dee, OKC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel like in the states.
This is a very nice Hotel. The only thing is it is far away from the center of town. To far to walk. Buses quit running early and hard to get a cab. Staff was nice. Room was clean. Was able to have WIFI with a low charge. Some english was spoken.

10/10 Excellent

VITTORIO

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

8/10 Good

Luca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Mauro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
struttura moderna con camere davvero confortevoli. Ottima la ristorazione e ad un prezzo equilibrato
Stayed 2 nights in Nov 2023

10/10 Excellent

Nicola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo
Ottimo hotel Dotato di buon confort. Colazione ben assortita. Forse l unico neo è non omaggiare una bottiglietta d acqua in camera. Ci ritorno
Stayed 1 night in Oct 2023

10/10 Excellent

MARIACRISTINA

Stayed 1 night in Aug 2023

10/10 Excellent

Lorenzo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’hotel è vicino al centro di Arezzo, che però deve essere raggiunto in auto. Il personale è molto cortese e preparato a soddisfare le esigenze del cliente in anticipo. Complimenti .
Stayed 1 night in Aug 2023

8/10 Good

FRANCESCO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo
Stayed 1 night in Jul 2023

6/10 Okay

Franco

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well maintained, friendly staff. Old fashioned with modern upgrades here and there. We had a pleasant stay.
Stayed 1 night in Jun 2023

8/10 Good

Virginia

Stayed 1 night in Jun 2023

10/10 Excellent

Mario

Stayed 1 night in Jun 2023

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Filippo

Liked: Cleanliness, staff & service, property conditions & facilities
Buon hotel ottima colazione
Stayed 2 nights in May 2023

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo
Stayed 1 night in May 2023

10/10 Excellent

Roberta

Stayed 1 night in May 2023

10/10 Excellent

Nicola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
un buon hotel con un ottimo personale!!!!
faccio i complimenti al personale per il problem solving di piccoli problemi verificatosi durante il soggiorno.Bravi e complimenti
Stayed 1 night in May 2023

8/10 Good

Daniela

Liked: Staff & service
Stayed 4 nights in Apr 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Romi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Group

Stayed 1 night in Mar 2023

8/10 Good

Federica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Na

8/10 Good

Margareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom custo/beneficio
Stayed 2 nights in Sep 2022

10/10 Excellent

Aurélie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tres bon hotel. Chambre spacieuse et confortable.
Stayed 1 night in Aug 2022

8/10 Good

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

Daniele

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Dominique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

6/10 Okay

Ettore

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022

8/10 Good

Luis Antonio

Stayed 1 night in Apr 2022