I have been using this hotel for several years now, and unfortunatelly in the last 2 years the condition of the rooms and halls have been decling. The carpets are dreadful with huge stains, the furniture tired looking. I forced myself to stay there again, since I already paid for it online and I chose not to create a problem with the reception staff. I wish, I just left as soon as I saw my room. Well, I stayed for a one night and to cheer myself up in the morning, I had THE ONE TEA bag that was offered to the guest. ONE TEA bag!- how sad.
The staff has always been nice; however, the owner must put more effort into renovating the place and bringing the standards up. I suggest, he travels a bit and stays in different hotels to get a reality and what most hotels offer for the same or just a bit higher price. Great location, though.
Traveller from Canada
The BEST WESTERN Villa Aqua Hotel is situated near Sopot center, next to the Aqua Park. Convenient location in the vicinity …More
The hotel was well maintained with good facilities although lacking a sun lounge, however it was quite close to the beach as well as being only a 10 minute walk to the tourist areas with all the diverse cafes and restaurants. The weather could have been less changeable but the hotel provided umbrellas when necessary. The desk staff were excellent and always able to answer questions, helping us with travel arrangements to get to Gdansk, Gdynia, Hel and back by train and boat. The restaurant and bar had good choices of food and drink, although breakfast, if bought on a daily basis, proved expensive.
Really friendly and helpful staff. Lovely building in a great location right next to the main street but from our room at least not noisy. Very nice room, luxuriously decorated with tv, although the bed was a little saggy and there wasn't a proper shower. Although we didn't try the restaurant the room service was great and the Polish soup must be tried.
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