We arrived at the resort around 9pm. The receptionist welcome us kindly giving all the information we need.
Arriving late we were hungry and eat at the restaurant situated beside the pool which is the only restaurant at the resort.The service was implacable and the food delicious. We had a great night especially because of the attention we got from the staff .That make us to have the diner at Club Vista Serena Restaurant every night. Every dish we chose was very tasteful and well presented .That was the merit of the chef Jorge ,from Argentina. Oscar and Vicky the other two members of the staff were very friendly and respectful .They have mixt meat barbeque every Sunday night when you can also see Oscar's talent in dancing.
The apartments are clean and big. They have all the utilities in the kitchen ,hairdryer, iron and iron board if you need and for a longer stay they have laundry too.
You can cool in a clean pool and serve a drink of your choice at the bar beside.
The resort is very quiet as it is situated away from the traffic of the main streets.
From all these reasons we hilly recommend this resort for everyone.
Valeria from Dublin
Club Vista Serena is a lovely award-winning resort offering comfortable holiday serviced apartments in Maspalomas, the …More
The hotel was a great find. The rooms were clean and spacious, beds comfortable. The room was cleaned daily and fresh towels provided as needed. There was a good quality restaurant providing meals (we had half board).
There was daily night time entertainment, including a mini-disco for 30 - 45 minutes, which kids and adults enjoyed. Then followed by a pre-show and some form on nightly family entertainment - either magic shows, dancing or acrobats.
There are child care facilities for little ones from 11 - 1 pm and again from 3 - 5pm daily. The children are well looked after and seem to enjoy this alot. The staff providing the children and adult entertainment are very engaging, caring and friendly.
There were two good size pools and many sunbeds available. A decent quality gym and tennis court. Daily games are arranged by staff for children and adults alike, eg. : Sjoelen, Petanque, archery and table tennis.
There is a free bus service which takes you to either Maspalomas / Playa de Ingles beach every day, this is 5 minutes drive from the hotel. You could walk it, but with little children it may be a bit far.
We really enjoyed our stay at this hotel and would gladly recommend this to family and friends.
My first time in Axel hotels. Good location, warm and friendly staff on arrival and throughout stay. The room was a poolside view, very nice room and v good facilities. Rooms cleaned daily and if you don't want it done no hassle given. Poolside was again nice and great bar service all day. Music was played all day but thankfully varied and mostly enjoyable but at times a bit loud if you were suffering a hangover. I have just booked again for February 2015. That says it all.
This is our 2nd visit to the neptuno, it's a lovely hotel right in the middle of all that's going on and just a short walk to the beach. Staff are very polite and always willing to help. Hotel was always clean and tidy including our room. We stayed all inclusive, there was a good selection of tasty food on offer and branded drinks all included. There is a very helpful lady called Maria that works in a excursion shop ( left out the hotel and 200m up the road. ) who we booked a couple of trips with and would definitely recommend the supercat boat trip. Will definitely be coming back.
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