Wonderful hotel, close to Airport! The allowed us to leave our vehicle for a week at NO additional cost. Free transportation to airport and back when we landed. Safe area for vehicle. Lovely hotel, beautiful elegant, updated room. LOVED the square shower head in the shower! My favorite!! There was some construction on the floor above us, but the noise was only for a moment before 5pm then it was quite all night.
When I approached the front desk, I handed the clerk a copy of my Expedia reservation. The clerk handed me my key that they had prepared for my arrival. I went to my room and enjoyed my stay. Breakfast was great. When I checked out, I handed the clerk my key. She asked if I had used anything from the minibar. I told her I had not. She told me that she hoped I had enjoyed my stay. I told her I had, and exited.
I have never had such a hassle-free stay in Mexico. Nowhere close. I will definately stay here again if the opportunity arises.
Staff was no help at all, called 3 days before check in to ask if they had transport to the Monterrey airport and the guy who answered said they did, when i got to the hotel and asked for the shuttle the person at the front desk told me they only had a 10 km radius for the transfers, the main airport is 30 km away, he told me there was a taxi outside and i could ask the guy to take me. Computers for printing your boarding pases are super slow, but that doesn't matter because they were out of ink anyway, this hotel was a disaster, brand new hotel that's not quite there yet
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