Ratings based on 44 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
80% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Stockholm

Topkapi

Posted 08-Mar-2015
Personalen i lobbyn gav inte bra service till alla . Personalen var väldigt nochalant när man gjorde beställning hände det flera gånger att man aldrig fick den. Hotellet var långt ifrån stan och annan shopping.
Comment from Hotel Management
07-Apr-2015 by WOW Resort Hotels, Hotel Management
Dear Guest, first of all I would like to appologize for responding in english but unfortunately I cannot speak swedish. We're very sorry that you got such a bad impression of our staff. The good and professional contact between our staff members and our guest is very important for us and we will give further trainings to our staff in this case. On the basis of your rating points, we can see that you had a good time in spite of everything and therefore we hope that we will have the chance to welcome you again with us some day. Best Regards Rebekka Brehm Customer Relations Manager World of Wonders Resort Hotels
4 out of 5
Recommended
for Families
by Fredrikfrom Stockholm

Topkai Palace

Posted 04-Nov-2014 on Hotels.com
Ett tips om du tex har nöt allergi. Se till att du har allergin dokumenterad på turkiska eftersom många av hotellets rätter innehåller just nötter, tex ravioli med spenat visade sig innehålla muskotnöt, de flesta efterrätter var kryddade med pistagenöt osv. vattenparken var rolig men höll stängt mitt på dagen...detsamma gällde cafet, glassen kom ut sent och togs in tidigt när vi var där. Hängmattorna vid stranden var ljuvliga och poolen stor. Trevligt med många mindre resturanger på området. Dessutom smidigt läge med stadsbussarna som stannade utanför hotellet vilket gjorde det lätt att shoppa i "city" vilket var bra eftersom priserna på hotellet både kiosk och övriga affärer var höga en twisterglass kostade tex 25sek!
Comment from Hotel Management
07-Apr-2015 by WOW Resort Hotels, Hotel Management
Dear Mr. Fredrik, first of all I would like to apologize for responding in english, but unfortunately I cannot speak swedish. In Regard to the nut allergy I would say that you are absolutely right. If somebody has a nut allergy than a written paper for the kitchen staff would be really helping since many dishes in turkey are made with nuts. You can also contact our Guest Relation team and ask for their support. We are pleased to know that you have enjoyed your vacation in our hotel and we are delighted to have met your expectations. Thanks for highlighting those qualities that made your stay unforgettable. It makes us happy to know you enjoyed the Aqua Park, the Restaurants, the Pool Area and the Cafe. We hope we will have the pleasure of welcoming you back to the hotel again in the near future. Best Regards Rebekka Brehm Customer Relations Manager World of Wonders Resort Hotels
4 out of 5
Recommended
for Families
by jokifrom Finland

Hyvä ja viihtyisä hotelli.

Posted 21-Oct-2014 on Hotels.com
Hotelli hyvä ja viihtyisä. Plussana yhteiskäyttö Gremlin Palacen kanssa. Ainoa miinus epäystävällinen henkilökunta.
Comment from Hotel Management
07-Apr-2015 by WOW Resort Hotels, Hotel Management
Dear Mr. Joki, First of all I would like to apologize for responding in english, but unfortunately I cannot speak finnish. We are very pleased to see that you liked our hotel and level of comfort. With the ability to use the facilities at the sister hotel as well, we want to offer our guests a little extra and are delighted that you enjoyed it. We truly regret that you got the feeling that our staff is not friendly. Please be sure that we will discuss this in our next meeting and take the necessary measures. Best Regards Rebekka Brehm Customer Relations Manager World of Wonders Resort Hotels
4 out of 5
Recommended
for Families
by A verified traveller

Helt greit

Posted 19-Oct-2014 on Hotels.com
Pros: Gode fasiliteter ift. spisesteder (for eks. 3-4 steder man kan spise lunsj). Morsomme badesklier for barn. Middagen er god, ønsker man noe annerledes enn bufe mat, kan man reservere bord på et av de andre "spesial restaurentene" for 5€ pr. pers. Flinke animasjonsfolk. God kapasitet på solsenger, men vi var der i oktober. Cons: Noe gammelt/slitent hotellrom til tross for at housekeeping var veldig flinke og hyggelig. Dårlig frokost, osten var for eks. svært mistenkelig lite ostaktig. Lite hyggelig og servicevennlig resepsjon. Ps. bassengkantene var veldig glatte og man kunne lett skli og slå seg. Et helt greit All Inclusive hotell for de som ønsker en rolig ferie og ikke har behov for altfor mye.
Comment from Hotel Management
09-Apr-2015 by WOW Resort Hotels, Hotel Management
Dear Guest, first of all I would like to apologize for responding you in English, but unfrotunatley I cannot speak the norwegian language. Thank you very much for the time you spend in this detailed report about you Holiday in WOW Topkapi Palace.   You have positive and negative mentions, and please be sure that we will consider all your comments carefully and will discuss with the individual department managers. The opinion of our guests is very important to us and helps us in our continuous improvement process. We looking forward to welcoming you again in our Resort and wish you all the best. Best Regards Rebekka Brehm Customer Relations Manager World of Wonders Resort Hotels
4 out of 5
Recommended
for Couples
by A verified traveller

Thoroughly enjoyed

Posted 16-Oct-2014 on Hotels.com
Good hotel, enjoyed the trip with good service, facilities and food.
Comment from Hotel Management
07-Apr-2015 by WOW Resort Hotels, Hotel Management
Dear Guest, Thank you so much for taking your time to write down your experiences with our hotel.   We are happy that you had a good time at our hotel and that you enjoyed your vacation.   It would be a great pleasure for us to welcoming you again at WOW Topkapi Palace in the near future. Best Regards Rebekka Brehm Customer Relations Manager World of Wonders Resort Hotels
5 out of 5
Recommended
for Business Travellers
by Stein Arefrom Skedsmokorset in Norway

Kort innom!

Posted 13-Oct-2014 on Hotels.com
Var innom hotellet i et døgn, i påvente av et 5 dagers opphold med Eqology på nabohotellet Mardan Palace. Vi er SUPER fornøyde. Halve døgnprisen av MP men ikke halvparten av hva du får for pengene! Kun et lite minus faktisk. Litt mange russere der, og få skandinaver. Språkbarrierer antakelig... Men hotellet!? HELT kångee! :-)
Comment from Hotel Management
08-Apr-2015 by WOW Resort Hotels, Hotel Management
Dear Guest, first of all I would like to apologize for responding you in english bun unfortunately I cannot speak the norwegian language. Thank your for taking the time to write a review about our hotel and for your great rating.   It is a pleasure to read that you had a great time with us. We really hope to see you back in World of Wonder Resort Hotels next year in order to spend a further lovely holiday. Best Regards Rebekka Brehm Customer Relations Manager World of Wonders Resort Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Oct-2014
it was nice and pleasant stay in Russian speaking environment
Comment from Hotel Management
07-Apr-2015 by WOW Resort Hotels, Hotel Management
Dear Guest, thank you very much for your rating here on Expedia. We are happy to see that you liked our hotel and that you had a pleasent stay. We hope that we will have the honor to welcome you back again for another holiday. Best Regards Rebekka Brehm Customer Relations Manager World of Wonders Resort Hotels
5 out of 5
Recommended
for Personal Event
by A verified traveller

Huippu paikka, suosittelen!

Posted 05-Oct-2014 on Hotels.com
Kaikki asiat sujuivat hyvin ja työntekijät olivat mukavia. Hotellin iso ympäristö ja allasalue ovat ison plussan arvoisia.
Comment from Hotel Management
08-Apr-2015 by WOW Resort Hotels, Hotel Management
Dear guest, first of all I would like to apologize that I will answer you in English, but unfortunately I can not speak Finnish. Thank you for the good rating and for your recommandation. We are pleased to see that you had a good time with us and that you liked the Hotel and Pool Area of our hotel that much. It would be a big pleasure for us to welcome you again in near future and we are sure that it will be a great vacation again. Best Regards Rebekka Brehm Customer Relations Manager World of Wonders Resort Hotels
1 out of 5
by A verified travellerfrom baghdad

very bad experience

Posted 20-Aug-2014
Pros: only location.
Cons: improve food quality , clean less, and rooms air condition .
- hotel is not that clean as customer need. - food is in very bad condition. - hotel facility use very cheap materials and tools. - staff is not that in good clothing , and the same for their response. - it is not worth what i been paid.
Comment from Hotel Management
08-Apr-2015 by WOW Resort Hotels, Hotel Management
Dear Guest, We truly regret that your stay in our resort has not met your expectations. Your opinion is very important for us and helps us to continuously improve our hotel in order to make each of our guest having a nice holiday. Please be assured that our Management Team will carefully examine your feedback in order to improve us in our Weaknesses for the future.   We wish you all the best and hope that you maybe would give us a second chance in the future. Best Regards Rebekka Brehm Customer Relations Manager World of Wonders Resort Hotels
5 out of 5
Recommended
by Chalang Al-Moftyfrom Mariestad/Göteborg

Underbar vistelse

Posted 14-Aug-2014 on Hotels.com
Vi (två pers) bodde på hotellet 4 nätter. Jättefint hotell! Mycket bra service. Bra läge. många pooler. För er som har barn är hotellet perfekt. Hotellet har många aktiviteter för både vuxna och barn. Stranden var superbra (fin sandstrand). Glöm inte att hyra en "hytt" på stranden (se bilder så förstår ni vad jag menar). Den kostar bara någon hundring och det är värt! Man får mycket bra service om man hyr sådan hytt. Vi hyrde för bara en dag men sedan hyrde vi resterande dagarna. Vid stranden kan man också hyra Jet-ski eller Parasailing mm. Detta är ett måste! När det gäller maten så var det mycket god mat, goda sötsaker, dricker, och frukt. Det kändes bara att det var nästan samma mat varannan dag. Rummet var stort och mycket bra. Enda minuset var att det var mycket fukt i rummet (så var varsamma med t.ex. digitalkamera så den inte får fukt). Men kanske beror det på att vi var där i början av augusti. Åker gärna dit igen! Vid ankomst fick vi flera sorters nötter på rummet och fick även nyckel till säkerhetsskåp utan extra kostnad.
Comment from Hotel Management
09-Apr-2015 by WOW Resort Hotels, Hotel Management
Dear Mr. Al-Mofty, first of all I would like to apologize for responding you in english but unfortunately I cannot speak swedish. It has been a big pleasure to serve you. Thank you very much for your nice comments about the Animation, the Pools, the hotel itself and of course for you recommendation.   It would be a big honour to us, if we could welcome you again for another great holiday in turkey. Best Regards Rebekka Brehm Customer Relations Manager World of Wonders Resort Hotels