Excellent hotel, great staff. Posted 09-Jun-2015
The 12 day stay was excellent. Food was good and varied, also a bonus that you can use the facilities in the neighbouring hotel (Kremlin Palace). Must admit we did need to wake up early to reserve sun loungers in a decent location! although if you're not fussy there were plenty of loungers. One thing that was glaringly clear was all the toilets were incredibly clean. Staff were all helpful, although we did have one grumpy waiter when my son took a serviette from another table. The kids club was 'free' but usually the activities they did (pony rides, painting T shirts etc) required payment, and not that cheap, so a little annoying. They had a diving centre and allowed kids to try out scuba diving in the pool for free for a couple of minutes. If they liked it, you could pay to take them to the sea. Did a fantastic job, kids loved it! The tables at dinner, breakfast could be hard to find if you went early for dinner or late for breakfast. Although if you arrived earlier for breakfast or waited until the mini disco started there were plenty of tables. Sometimes service at the tables for drinks was slow, but found that if I went to the bar, they served you quickly (and sometimes before the waiters!) Slides were good and open for a couple of hours in the morning and again in the afternoon. Although one slide is closed in the morning and the other one in the afternoon because the pump can not cope with both. They did keep the other two slides open. Not an issue for us.
Comment from Hotel Management
11-Jun-2015 by World of Wonders Resort Hotels, Hotel Management
Dear Guest, I greatly appreciate the time you have taken to detail your thought following your stay at WOW Topkapı Palace Hotel . We are excited to hear that we were able to deliver excellent experience for you. I am pleased to read that you like facilities of the hotel ,cleaning and especially our team members. We are truly lucky to absolutely wonderful staff working with us. We have shared your comments about the services which not met your Satisfaction 100%, with the responsible department managers. Your opinion is taken very seriously and we will decide together if there are opportunities for improvement. It will be our pleasure to welcome you back to our hotel on your next visit to Antalya Best Regards Elif Körük Customer Relations Manager World of Wonders Resort Hotels