Deluxe Panoramic King Bed, Sea View | Premium bedding, minibar, in-room safe, blackout curtains

Reviews of Rixos Downtown Antalya All Inclusive - The Land of Legends Access

5 out of 5
Rixos Downtown Antalya All Inclusive - The Land of Legends Access
Sakip Sabanci Boulevard, Konyaalti Beach, Antalya, Antalya

Reviews

8.4

Very good

Rating 10 - Excellent. 404 out of 799 reviews" "
Rating 8 - Good. 227 out of 799 reviews" "
Rating 6 - Okay. 89 out of 799 reviews" "
Rating 4 - Poor. 51 out of 799 reviews" "
Rating 2 - Terrible. 28 out of 799 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Tanveer

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
On Arrival we were welcomed by a huge cockroach in the bathroom sitting on the wall Infront of the bathroom mirror This was a room with a disabled bathroom I had booked for my father. there was a constant smell of sewage and damp coming from the bathroom drains. The cleaning was superficial the smell remained throughout the duration of the stay. We had booked breakfast on our last day before check out but the staff advised we leave early to catch our plane from Antalya airport. The staff could have ordered us a regular taxi but instead advised on the ental car service costing us 65 Euros We left at 6.30am as this was the time given to us by the transfer service ( breakfast was at 7am) I asked the staff if we could get some snacks as mum is diabetic and needs to eat something before taking her medication before we leave we had already paid for the morning breakfast which we couldn't have because we were advised to leave early at 6.30 am The staff said no snacks could be made up Our journey took 30 mins to Antalya airport and we were early waiting around in the airport for an hour and a half before our flight I wish the staff could have advised us better and not rushed us to check out so early My parents could have had breakfast before taking the medicine We later learned a local taxi would have charged us 20 Euros maximum to get to the airport but the hotel rental car service charged us 65 Euros
Stayed 4 nights in Mar 2024
Response from CRM Departman on 12 Mar 2024
Dear Tanveer,First of all, thank you for choosing Rixos Downtown Antalya for your last stay and for taking the time to leave your valuable feedback on Expedia. The feedback we receive from our valued guests is the key that takes us to the guest satisfaction.We would like to emphasize the importance of "trustworthiness" in the hospitality sector. As a Rixos brand, we have worked hard to maintain the highest level of trust between our guests and all our locations. Transfer requests are handled by BQ Luxury Travel located within our hotel.BQ Luxury Travel Service company, providing our guests with easy, comfortable, and fast transportation options. We are sorry if we were unable to meet your expectations in this regard. Please accept our apologies for any inconvenience. We are trying our best to ensure that our guests receive the best service. That's why our Holiday Assistants are in touch with you during your stay. If you had informed them about the problems you experienced during your stay, they would do their best to ensure your satisfaction. If our guests depart early, we will prepare a lunch box for them to pick up at check-out time, as long as they offer prior notice. However, you did not inform your holiday assistants about lunchbox request.We sincerely apologize for the inconvenience caused by the presence of cockroach in your room upon check-in. We would like to inform you that we prioritize the comfort of our guests. As part of our dedication to your well-being, please rest assured that our rooms are regularly disinfected to provide a pleasant stay for you. However, given that our hotel is located in nature, we may rarely encounter those kind situations beyond our control. We'd want to let you know that by reporting the problem with us, we were able to take prompt action and conduct additional disinfection in addition to regular treatment. For your satisfaction, your Holiday Assistants kindly offered a room change to you but since you didn' wanted to change the room, the necessary arrangements has been done in your room.We appreciate you sharing your concerns, and we hope you will give us the opportunity to provide you with better service in the near future.Best regards,

8/10 Good

Zareen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service is amazing. Rooms and bathrooms need upgrading. Food in the restaurants definitely need a change. Its not very tasty. Other than that its a good hotel.
Stayed 9 nights in Feb 2024
Response from CRM Departman on 8 Mar 2024
Dear Zareen,First of all, we are very happy to be a part of your visit in Antalya. Thank you very much for sharing your feedback with us.We are very glad to hear that you experienced our hotel very well and that you were satisfied with our facilities. We are honored that our teammates were able to take care of you within the Rixos hospitality. Our main restaurant "Panoramic" provides our guests with a huge selection of dishes to suit every taste. Each day of the week has a dinner theme (Monday - international food, Tuesday - meat day, Wednesday - Seafood, Thursday - local cuisine, Friday - Turkish cuisine, Saturday - Italian cuisine, Sunday - Mediterranean cuisine). Also in the restaurant you will always find vegetarian dishes and Indian dishes. We would like to note that all dishes are prepared and served by our experienced chefs also our Indıan chef put so much attentıon for ıt. Our professional team of chefs strives to leave a mark on our guests' holiday memories with a variety of flavors, and always strives to develop new flavors with great care Appreciated for your comments, your precious review has already been shared with the hotel management in order to encourage every staff and determine the aspects which we can develop thanks to your contributions. Rixos Downtown Antalya family is there for you to feel special and the best Rixos Moments to the depths, while enjoying the various facilities and easy access to attractions of the city. We hope that we will have the opportunity to welcome you at Rixos Downtown Antalya and make you feel the best Rixos Moments again as soon as possible! Kind Regards,

10/10 Excellent

Tatiana, LEIGH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from CRM Departman on 22 Feb 2024
Dear Tatiana,Thank you for choosing the Rixos Downtown Antalya Hotel during your recent stay in our magical city.We are delighted that we managed to meet your expectations and will be pleased to share your rating with our team members. We look forward to welcoming you back soon!Kind Regards,

10/10 Excellent

Khaled Daoud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from CRM Departman on 20 Mar 2024
Dear Khaled,Thank you for taking the time to share an online review of our hotel following your recent stay at Rixos Downtown Antalya Hotel. We are delighted that we managed to meet your expectations and will be pleased to share your rating with our team members. We will be much pleased to welcome you back when your travels take you to our end of the world again. Kind Regards,

6/10 Okay

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My husband and I stayed here for a short weekend trip. Overall, we were happy with the value we got out of our stay. Food: while the food is all inclusive, because we stayed less than 5 nights no a la carte meals were included. We were both unimpressed with the quality of the food in the buffet dining area. None of it was particularly delicious or hot by the time we sat to eat. The random small section of Indian food was actually the best food we tried. The dessert was also pretty good. Friday night was "Turkish" and it was some of the worst Turkish food I've had while living in Turkey, so that was pretty disappointing. Saturday night was "Italian" and we were surprised by the lack of actual Italian food...it was mostly random meats and potato dishes. The pasta bar didn't have any meat options to add to the pasta--only pasta, sauce, and veggies. Food Service: The service in the main dining area was great. Our waiters were very kind and attentive to our drink needs. There are a handful of areas in the dining room that require someone being attentive to prepare something (e.g. omelette station, pasta station, ice cream service) and I found that there wasn't always someone "manning the station." When there was, there was typically a long line. Coffee: We took advantage of the Starbucks service outside by the pool--not a full Starbucks menu but a decent selection of drinks. Land of Legends was small but fun. We used our tickets/shuttle on checkout day
Stayed 2 nights in Feb 2024
Response from CRM Departman on 8 Feb 2024
Dear Vanessa,Thank you for choosing the Rixos Downtown Antalya Hotel during your recent stay in our magical city.Let us thank you for such a high rating of our hotel. We hope that we managed to earn your loyalty.We will definitely share your comments with our colleagues; they will be very pleased to hear your opinion about their work.We also appreciate that you let us know what prevented you from fully enjoying our hotel's services. We are sincerely upset that some aspects of your stay with us caused you distress.Please be assured that your comments have been conveyed to the general manager of the hotel and will be taken into account.We look forward to your return to Rixos Downtown Antalya.Kind Regards ,

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience at Christmas
Stayed 3 nights in Dec 2023
Response from CRM Departman on 28 Dec 2023
Dear Lorraine We were so proud and delighted to hear that you enjoyed our hotel, and thank you for leaving a feedback through your vacation at our hotel Rixos Downtown Antalya. We are very glad to hear that you experienced our hotel very well and that you were satisfied with all our facilities. Appreciated for your comments, your precious review has already been shared with the hotel management in order to encourage every staff and determine the aspects which we can develop thanks to your contributions. Rixos Downtown Antalya family is there for you to feel special and the best Rixos Moments to the depths, while enjoying the various facilities and easy access to attractions of the city. We hope that we will have the opportunity to welcome you at Rixos Downtown Antalya and make you feel the best Rixos Moments again as soon as possible! Kind Regards,

10/10 Excellent

Alaa aldin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful 2 days
Amazing
Stayed 2 nights in Dec 2023
Response from CRM Depatrman on 24 Dec 2023
Dear Alla Aldin ,First of all, we are very pleased to be your accommodation choice for your Antalya trip. Located in the heart of the city of Antalya, our hotel aims to provide its guests with unforgettable Rixos moments with its all-inclusive concept and different facilities in the center of the city.We attach great importance to the evaluations of our guests regarding their accommodation, and we are moving towards our future goals in line with your evaluations. Therefore, we thank you very much for your detailed feedback. We are very glad to hear that we were able to make you feel the Rixos hospitality to the full during your stay. Together with our professional team members, we continue to develop and work to provide the best service to our guests.We would like you to remember that we will be pleasure to welcome you again in our hotel in order to experience the Rixos hospitality in the best way with new experiences.Kind Regards

10/10 Excellent

Farhana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from CRM Depatrman on 22 Dec 2023
Dear Farhana,Thank you for choosing the Rixos Downtown Antalya Hotel during your recent stay in our magical city.We are delighted that you enjoyed your time with us and that you made the most of the hotel facilities.We hope that we will have the opportunity to welcome you at Rixos Downtown Antalya and make you feel the best Rixos Moments again as soon as possible!Kind Regards ,

6/10 Okay

Nassri

Stayed 2 nights in Dec 2023
Response from CRM Depatrman on 9 Dec 2023
Dear Nassri,Thank you for taking the time to tell us about your experience at Rixos Downtown Antalya. We are very upset that your experience did not meet your expectations.Whether positive or negative, we welcome any feedback from our guests as it allows us to better tailor our services to their needs. We would be grateful if you would share your complaints and concerns during your stay with our guest relations team so that we can work together to resolve the issues and make your stay more enjoyable.In the near future, we hope that you will give us the opportunity to provide you with better service.Kind regards ,

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent food, service, and location.
Stayed 8 nights in Nov 2023
Response from CRM Depatrman on 7 Dec 2023
Dear Boris ,First of all, we are very pleased to be your accommodation choice for your Antalya trip. Located in the heart of the city of Antalya, our hotel aims to provide its guests with unforgettable Rixos moments with its all-inclusive concept and different facilities in the center of the city.We attach great importance to the evaluations of our guests regarding their accommodation, and we are moving towards our future goals in line with your evaluations. Therefore, we thank you very much for your detailed feedback. We are very glad to hear that we were able to make you feel the Rixos hospitality to the full during your stay. Together with our professional team members, we continue to develop and work to provide the best service to our guests.We would like you to remember that we will be pleasure to welcome you again in our hotel in order to experience the Rixos hospitality in the best way with new experiences.Kind Regards ,

10/10 Excellent

Shekhar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 6 nights and I must say Rixos downtown we are coming again to stay next time we come antalya! Staff is super amazing needless to say, they doing their jobs with so much passion, everything is just so good about this hotel, its very vibey nice looking hotel definitely one of its kind. I can say alot here but won’t bore it anymore. Just stay here and you would love it. Special thanks to Abdulateef for the support and assistance at all times.
Stayed 6 nights in Nov 2023
Response from CRM Depatrman on 28 Nov 2023
Dear Shekhar Thank you for choosing the Rixos Downtown Antalya Hotel during your recent stay in our magical city.It is always a pleasure to receive positive feedback and We will be delighted to share your kind comments and compliments with all our colleagues.We hope that we will have the opportunity to welcome you at Rixos Downtown Antalya and make you feel the best Rixos Moments again as soon as possible!Kind Regards

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my trip, and a special thanks to Darin for making it so delightful.
Response from CRM Departman on 21 Nov 2023
Dear Ali,Thank you for choosing the Rixos Downtown Antalya Hotel during your recent stay in our magical city.We appreciate you taking the time to review not only the property but the talent and charm of our amazing colleagues like Darin .We continue to work hard to deliver the best service in Antalya and it brings us great joy to know you felt that during your stay with us.We hope that we will have the opportunity to welcome you at Rixos Downtown Antalya and make you feel the best Rixos Moments again as soon as possible!Kind Regards ,

10/10 Excellent

Suzan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service in this hotel outstanding people are warm and very helpful lovely hotel and many beautiful walks stunning views honestly I be going back year after year . I am a solo traveller I felt as I been cared for by everyone. I recommend the Turkish bath soo good . Please go and visit this hotel I highly recommend
Stayed 8 nights in Nov 2023
Response from CRM Depatrman on 18 Nov 2023
Dear Suzan ,Thank you for choosing the Rixos Downtown Antalya Hotel during your recent stay in our magical city.We are honored that our teammates were able to take care of you within the Turkish hospitality. Appreciated for your compliments, your precious review has already been shared with the hotel management in order to encourage every staff and determine the aspects which we can develop thanks to your contributions. Rixos Downtown Antalya family is there for you to feel special and the best Rixos Moments to the depths, while enjoying the various facilities and easy access to attractions of the city. We hope that we will have the opportunity to welcome you at Rixos Downtown Antalya and make you feel the best Rixos Moments again as soon as possible!Kind Regards ,

10/10 Excellent

Samson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time during our stay. i think it was an exceptional stay. The kids were so entertained during our entire stay. Land of the legends access was just the icing on the cake.
Response from CRM Depatrman on 11 Nov 2023
Dear Samson ,Thank you for choosing the Rixos Downtown Antalya Hotel during your recent stay in our magical city.We are delighted that you enjoyed your time with us and that you made the most of the hotel facilities. Your comments and compliments have been shared with the hotel team members who look forward to welcome you again.Kind Regards ,

10/10 Excellent

Aleksei

Stayed 4 nights in Nov 2023
Response from CRM Depatrman on 10 Nov 2023
Dear Aleksei,Thank you for choosing the Rixos Downtown Antalya Hotel during your recent stay in our magical city.We are honored that our teammates were able to take care of you within the Turkish hospitality. Appreciated for your compliments, your precious review has already been shared with the hotel management in order to encourage every staff and determine the aspects which we can develop thanks to your contributions. Rixos Downtown Antalya family is there for you to feel special and the best Rixos Moments to the depths, while enjoying the various facilities and easy access to attractions of the city. We hope to have the pleasure of welcoming your return to Rixos Downtown Antalya in the near future.Kind Regards

4/10 Poor

Vedat

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Great staff, very helpful and friendly. Food was ok but not the finest. The room is very very old, not a 5 star at all, the carpet is dirty and smelly. Room cleaning is terrible, cleaner just come in for 3 mins job then left. Overall, never come back again.
Stayed 5 nights in Oct 2023
Response from Guest Relations Team on 25 Oct 2023
Dear Vedat ,Thank you for taking the time to tell us about your experience at Rixos Downtown Antalya. We are very upset that your experience did not meet your expectations.Whether positive or negative, we welcome any feedback from our guests as it allows us to better tailor our services to their needs. We would like to remind you that our hotel is international and we care about all our guests equally.We would be grateful if you would share your complaints and concerns during your stay with our guest relations team so that we can work together to resolve the issues and make your stay more enjoyable.In the near future, we hope that you will give us the opportunity to provide you with better service.Kind regards ,

8/10 Good

TIFFANY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great for peaceful getaway. Staff so warm and helpful.
Stayed 6 nights in Oct 2023
Response from CRM Depatrman on 17 Oct 2023
Dear Tiffany ,First of all, we are very pleased to be your accommodation choice for your Antalya trip. Located in the heart of the city of Antalya, our hotel aims to provide its guests with unforgettable Rixos moments with its all-inclusive concept and different facilities in the center of the city.We attach great importance to the evaluations of our guests regarding their accommodation, and we are moving towards our future goals in line with your evaluations. Therefore, we thank you very much for your detailed feedback. We are very glad to hear that we were able to make you feel the Rixos hospitality to the full during your stay. Together with our professional team members, we continue to develop and work to provide the best service to our guests.We would like you to remember that we will be pleasure to welcome you again in our hotel in order to experience the Rixos hospitality in the best way with new experiences.Kind Regards ,

8/10 Good

Noura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were amazing and very hospitable. Room was very comfortable and staff went out of their way to make our stay comfortable and special. Very family friendly. Food was ok - could have been better.
Stayed 3 nights in Sep 2023
Response from Guest Relations Team on 19 Sept 2023
Dear Noura ,Thank you for taking the time to share an online review of our hotel following your recent stay at Rixos Downtown Antalya Hotel.We are honored that our teammates were able to take care of you within the Turkish hospitality. Appreciated for your compliments, your precious review has already been shared with the hotel management in order to encourage every staff and determine the aspects which we can develop thanks to your contributions. Rixos Downtown Antalya family is there for you to feel special and the best Rixos Moments to the depths, while enjoying the various facilities and easy access to attractions of the city. We hope to have the pleasure of welcoming your return to Rixos Downtown Antalya in the near future.Kind Regards ,

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meals can be crowded in main restaurant, poor in last hour of service . b/fast excellent
Stayed 2 nights in Sep 2023
Response from Guest Relations Team on 19 Sept 2023
Dear Ian ,Thank you for choosing the Rixos Downtown Antalya Hotel during your recent stay in our magical city.We are honored that our teammates were able to take care of you within the Turkish hospitality. Appreciated for your compliments, your precious review has already been shared with the hotel management in order to encourage every staff and determine the aspects which we can develop thanks to your contributions. Rixos Downtown Antalya family is there for you to feel special and the best Rixos Moments to the depths, while enjoying the various facilities and easy access to attractions of the city. We hope that we will have the opportunity to welcome you at Rixos Downtown Antalya and make you feel the best Rixos Moments again as soon as possible!Kind regards ,

10/10 Excellent

MOHAMMAD

Stayed 3 nights in Aug 2023
Response from CRM Depatrman on 21 Sept 2023
Dear Mohammad ,Thank you for choosing the Rixos Downtown Antalya Hotel during your recent stay in our magical city.It is always a pleasure to receive positive feedback and We will be delighted to share your kind comments and compliments with all our colleagues.We hope that we will have the opportunity to welcome you at Rixos Downtown Antalya and make you feel the best Rixos Moments again as soon as possible!Kind Regards ,

6/10 Okay

Mohammed

Travelled with partner
Liked: Staff & service, property conditions & facilities
I didn’t like the air condition system is very bad I like the staff very friendly
Stayed 4 nights in Aug 2023
Response from Guest Relations on 28 Aug 2023
Dear Mohammed,First of all, we are very pleased to be your accommodation choice for your Antalya trip. Located in the heart of the city of Antalya, our hotel aims to provide its guests with unforgettable Rixos moments with its all-inclusive concept and different facilities in the center of the city.We attach great importance to the evaluations of our guests regarding their accommodation, and we are moving towards our future goals in line with your evaluations. Therefore, we thank you very much for your detailed feedback. We are very upset to hear that we were not able to make you feel the Rixos quality to the full during your stay. Our air conditioners are in the central system, cooling up to 16 degrees. However, the balcony door opened in the room causes the air conditioner to turn off automatically. However, we would like to state that we will take the necessary actions and your comment has been conveyed to the relevant hotel managers.Together with our professional team members, we continue to develop and work to provide the best service to our guests.We would like you to remember that we will be happy to welcome you again in our hotel in order to experience the Rixos hospitality in the best way and surprise you with new experiences.Kind Regards,

8/10 Good

Shahed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good except the food quality , not great
Stayed 3 nights in Aug 2023
Response from Guest Relations on 26 Aug 2023
Dear Shahed,First of all, we are very pleased to be your accommodation choice for your Antalya trip. Located in the heart of the city of Antalya, our hotel aims to provide its guests with unforgettable Rixos moments with its all-inclusive concept and different facilities in the center of the city.We attach great importance to the evaluations of our guests regarding their accommodation, and we are moving towards our future goals in line with your evaluations. Therefore, we thank you very much for your detailed feedback. We are very upset to hear that we were not able to make you feel the Rixos hospitality to the full during your stay. However, we would like to state that we will take the necessary actions and your comment has been conveyed to the relevant hotel managers.Together with our professional team members, we continue to develop and work to provide the best service to our guests.We would like you to remember that we will be happy to welcome you again in our hotel in order to experience the Rixos hospitality in the best way and surprise you with new experiences.Kind Regards,

10/10 Excellent

Taljinder

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this place for families .. the staff is very nice and always their when you need.. facilities are A1
Stayed 4 nights in Aug 2023
Response from Guest Relations on 26 Aug 2023
Dear Taljinder,We were so proud and delighted to hear that you enjoyed our hotel, and thank you for leaving a feedback through your vacation at our hotel Rixos Downtown Antalya. We are very glad to hear that you experienced our hotel very well and that you were satisfied with all our facilities. We are honored that our teammates were able to take care of you within the Rixos hospitality. Appreciated for your comments, your precious review has already been shared with the hotel management in order to encourage every staff and determine the aspects which we can develop thanks to your contributions. Rixos Downtown Antalya family is there for you to feel special and the best Rixos Moments to the depths, while enjoying the various facilities and easy access to attractions of the city. We hope that we will have the opportunity to welcome you at Rixos Downtown Antalya and make you feel the best Rixos Moments again as soon as possible! Kind Regards,

10/10 Excellent

Pshtiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Guest Relations Team on 7 Sept 2023
Dear Pshtiwan,Thank you for choosing the Rixos Downtown Antalya Hotel during your recent stay in our magical city.We are delighted that you enjoyed your time with us and that you made the most of the hotel facilities. Your comments and compliments have been shared with the hotel team members who look forward to welcome you again.Kind Regards

8/10 Good

Jason

Stayed 5 nights in Aug 2023
Response from Guest Relations on 26 Aug 2023
Dear Jason,First of all, we are very pleased to be your accommodation choice for your Antalya trip. Located in the heart of the city of Antalya, our hotel aims to provide its guests with unforgettable Rixos moments with its all-inclusive concept and different facilities in the center of the city.We attach great importance to the evaluations of our guests regarding their accommodation, and we are moving towards our future goals in line with your evaluations. Therefore, we thank you very much for your detailed feedback. We are very glad to hear that we were able to make you feel the Rixos hospitality to the full during your stay. Together with our professional team members, we continue to develop and work to provide the best service to our guests.We would like you to remember that we will be pleasure to welcome you again in our hotel in order to experience the Rixos hospitality in the best way with new experiences.Kind Regards,

2/10 Terrible

John

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We honestly feel like this place has amazing marketing with no follow-through. We booked our stay for this all inclusive resort via Expedia. Rooms are very dated, service is lacking terribly. The food in the buffet is literally the worst that I have experienced in any country thus far. Our travel companions were treated horribly when we arrived. They walked in and were questioning their decision to stay. Very quickly they were told they needed to leave the hotel and go outside to find other arrangements. There is almost nothing to like about this hotel except for the pool area. Do yourself a favor and stay somewhere else. I would rate this as a 3* hotel at best.
Stayed 3 nights in Aug 2023
Response from Guest Relations Team on 22 Aug 2023
Dear John,Thank you for taking the time to tell us about your experience at the Rixos Downtown Antalya. We are very upset that your experience did not meet your expectations; At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards ,

10/10 Excellent

Ahmed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Everything you need is available Comfortable And nice staff
Stayed 4 nights in Aug 2023
Response from Guest Relations Team on 13 Aug 2023
Dear Ahmed,Thank you for choosing the Rixos Downtown Antalya Hotel during your recent stay in our magical city.We are delighted that you enjoyed your time with us and that you made the most of the hotel facilities. Your comments and compliments have been shared with the hotel team members who look forward to welcome you again.Kind Regards ,

10/10 Excellent

Rabih

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location.all inclusive benefits are amazing and staff are so frienldy
Stayed 3 nights in Jul 2023
Response from Guest Relations on 10 Aug 2023
Dear Rabih,Thank you for choosing the Rixos Downtown Antalya Hotel during your recent stay in our magical city.We appreciate all the feedbacks from our guests whether they are positive or negative. They help us understand your expectations and improve ourselves to serve you better. Furthermore, we would like to take an immediate action to any comment made in order to provide the service you and our other guests expect from us. Therefore we wished you have shared your dissatisfaction with us upon your stay. I greatly appreciate your detailed feedback and would like to offer you my sincerest apologies for any inconvenience you had to experience during your stay. We certainly take all your reviews about our resort into consideration. We will be glad to welcome you again in the near future. We appreciate you sharing your experience, and look forward to welcoming you back to Rixos Downtown Antalya in the near future.Kind Regards ,

10/10 Excellent

Ahmed, Gurnee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly hotel Was very full of guests, that’s what’s might down grade the service, staff efforts to manage was appreciated
Stayed 4 nights in Aug 2023
Response from Guest Relations on 8 Aug 2023
Dear Ahmed ,Thank you for choosing the Rixos Downtown Antalya Hotel during your recent stay in our magical city.We are honored that our teammates were able to take care of you within the Turkish hospitality. Appreciated for your compliments, your precious review has already been shared with the hotel management in order to encourage every staff and determine the aspects which we can develop thanks to your contributions. Rixos Downtown Antalya family is there for you to feel special and the best Rixos Moments to the depths, while enjoying the various facilities and easy access to attractions of the city. We appreciate you sharing your experience, and look forward to welcoming you back to Rixos Downtown Antalya in the near future.Kind Regards ,

8/10 Good

Floare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Guest Relations on 30 Jul 2023
Dear Floare,First of all, we are very pleasure to be your accommodation choice for your Antalya trip. Located in the heart of the city of Antalya, our hotel aims to provide its guests with unforgettable Rixos moments with its all-inclusive concept and different facilities in the center of the city.We attach great importance to the evaluations of our guests regarding their accommodation, and we are moving towards our future goals in line with your evaluations. Therefore, we thank you very much for your detailed feedback. We are very glad to hear that we were able to make you feel the Rixos hospitality to the full during your stay. Together with our professional team members, we continue to develop and work to provide the best service to our guests.We would like you to remember that we will be pleasure to welcome you again in our hotel in order to experience the Rixos hospitality in the best way with new experiences.Kind Regards,

2/10 Terrible

rana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
الفندق يحتاج لكثير من التجديدات والخدمة لا تليق بفندق فئة خمس نجوم
Stayed 5 nights in Jul 2023
Response from Guest Relations on 28 Jul 2023
Dear Rana,First of all, we are very pleasure to be your accommodation choice for your Antalya trip. Located in the heart of the city of Antalya, our hotel aims to provide its guests with unforgettable Rixos moments with its all-inclusive concept and different facilities in the center of the city.We attach great importance to the evaluations of our guests regarding their accommodation, and we are moving towards our future goals in line with your evaluations. Therefore, we thank you very much for your detailed feedback. We are very upset to hear that we were not able to make you feel the Rixos hospitality to the full during your stay. Since our hotel is a year round facility, our renovation works are carried out without disturbing our guests. However, we would like to state that we will take the necessary actions and your comment has been conveyed to the relevant hotel managers.Together with our professional team members, we continue to develop and work to provide the best service to our guests.We would like you to remember that we will be happy to welcome you again in our hotel in order to experience the Rixos hospitality in the best way and surprise you with new experiences.Kind Regards,

10/10 Excellent

Osama, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Guest Relations on 25 Jul 2023
Dear Osama,Thank you for choosing the Rixos Downtown Antalya Hotel during your recent stay in our magical city.We are delighted that you enjoyed your time with us and that you made the most of the hotel facilities. Your comments and compliments have been shared with the hotel team members who look forward to welcome you again.Kind Regards ,

10/10 Excellent

elsayed

Stayed 3 nights in Jul 2023
Response from Guest Relations Team on 12 Aug 2023
Dear Elsayed,Thank you for taking the time to share an online review of our hotel following your recent stay at Rixos Downtown Antalya Hotel.We are delighted that you enjoyed your time with us and that you made the most of the hotel facilities. We look forward to welcoming you back soon!Kind Regards ,

10/10 Excellent

Sayyed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staying at rixos downtown. Thank you for all staff there.
Stayed 2 nights in Jul 2023
Response from Guest Relations on 21 Jul 2023
Dear Sayyed ,Thank you for choosing the Rixos Downtown Antalya Hotel during your recent stay in our magical city.We are honored that our teammates were able to take care of you within the Turkish hospitality. Appreciated for your compliments, your precious review has already been shared with the hotel management in order to encourage every staff and determine the aspects which we can develop thanks to your contributions. Rixos Downtown Antalya family is there for you to feel special and the best Rixos Moments to the depths, while enjoying the various facilities and easy access to attractions of the city. We hope that we will have the opportunity to welcome you at Rixos Downtown Antalya and make you feel the best Rixos Moments again as soon as possible!Kind Regards ,

10/10 Excellent

Karim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The staff including Buse was very helpful. Great activities. The kids club is great for kids. Lots of things to do. Will visit again. Overall 9.9/10. The only drawback is that the rooms are dated and needs some improvements.
Stayed 3 nights in Jul 2023
Response from Guest Relations Team on 5 Jul 2023
Dear Karim ,Thank you for taking the time to share an online review of our hotel following your recent stay at Rixos Downtown Antalya Hotel.We are honored that our teammates were able to take care of you within the Turkish hospitality. Appreciated for your compliments, your precious review has already been shared with the hotel management in order to encourage every staff and determine the aspects which we can develop thanks to your contributions. Rixos Downtown Antalya family is there for you to feel special and the best Rixos Moments to the depths, while enjoying the various facilities and easy access to attractions of the city. We hope that we will have the opportunity to welcome you at Rixos Downtown Antalya and make you feel the best Rixos Moments again as soon as possible!Kind Regards ,

10/10 Excellent

Liudmila

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and attention to any guest
Stayed 14 nights in Jun 2023
Response from Guest Relations on 4 Jul 2023
Dear Liudmila,Thank you for choosing the Rixos Downtown Antalya Hotel during your recent stay in our magical city.We are honored that our teammates were able to take care of you within the Turkish hospitality. Appreciated for your compliments, your precious review has already been shared with the hotel management in order to encourage every staff and determine the aspects which we can develop thanks to your contributions. Rixos Downtown Antalya family is there for you to feel special and the best Rixos Moments to the depths, while enjoying the various facilities and easy access to attractions of the city. We hope that we will have the opportunity to welcome you at Rixos Downtown Antalya and make you feel the best Rixos Moments again as soon as possible!Kind Regards ,

10/10 Excellent

Ahmad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Guest Relations Team on 4 Jul 2023
Dear Ahmad ,Thank you for choosing the Rixos Downtown Antalya Hotel during your recent stay in our magical city.We are delighted that you enjoyed your time with us and that you made the most of the hotel facilities. Your comments and compliments have been shared with the hotel team members who look forward to welcome you again.Kind Regards ,

10/10 Excellent

maria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cannot fault them. Everything was perfect. Went with my husband and 2 kids. Only rhing i would suggest is to extend the time for the minibus to return from the Land of Legends. Should be 6pm.
Stayed 2 nights in Jun 2023
Response from Guest Relations Team on 27 Jun 2023
Dear Maria,Thank you for choosing the Rixos Downtown Antalya Hotel during your recent stay in our magical city.We are honored that our teammates were able to take care of you within the Turkish hospitality. Appreciated for your compliments, your precious review has already been shared with the hotel management in order to encourage every staff and determine the aspects which we can develop thanks to your contributions. Rixos Downtown Antalya family is there for you to feel special and the best Rixos Moments to the depths, while enjoying the various facilities and easy access to attractions of the city. We appreciate you sharing your experience, and look forward to welcoming you back to Rixos Downtown Antalya in the near future.Kind Regards ,

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bella from guest relations was really friendly and helpful. she went above and beyond to ensure our stay was enjoyable. Great member of staff - real asset to Rixos
Stayed 4 nights in Jun 2023
Response from Guest Relations on 20 Jun 2023
Dear Mohammad,Thank you for choosing the Rixos Downtown Antalya Hotel during your recent stay in our magical city.We appreciate you taking the time to review not only the property but the talent and charm of our amazing colleagues like .Bella.We continue to work hard to deliver the best service in Antalya and it brings us great joy to know you felt that during your stay with us.We hope that we will have the opportunity to welcome you at Rixos Downtown Antalya and make you feel the best Rixos Moments again as soon as possible!Kind Regards ,

6/10 Okay

Majed

Liked: Staff & service
I recently stayed at the Rxios Downtown Antalya Hotel for six nights, and while my overall experience was decent, I must admit that the facility had a noticeably old and outdated vibe. It would greatly improve the guest experience if the hotel invested in renovations to bring them up to a more modern standard. As soon as I walked in, I noticed a huge stain on the carpet, which was quite an eyesore. It seemed like they could have paid more attention to cleanliness and maintenance, especially for a top-rated hotel. On the bright side, the staff were generally friendly and cooperative, creating a welcoming atmosphere. But the dining hall was seriously understaffed, resulting in delays and not-so-great dining experiences. I have to give a shout-out to one staff member on the beach, though. She went above and beyond to help me explore the city, and her exceptional service stood out. When it comes to food, the hotel's restaurant was alright, but nothing amazing. Most of the dishes were average, almost as if the chefs were following generic YouTube recipes. There were a few standout dishes that were genuinely delicious, but overall, it didn't meet the high standards I expected from a 5-star place. The nighttime entertainment lacked excitement and failed to fully engage the guests, which made it quite boring overall. One major drawback was the lack of non-alcoholic options in the à la carte restaurant. As someone who doesn't drink alcohol, it was quite limiting.
Stayed 6 nights in May 2023
Response from Guest Relations on 6 Jun 2023
Dear Majed,First of all, we are very pleasure to be your accommodation choice for your Antalya trip. Located in the heart of the city of Antalya, our hotel aims to provide its guests with unforgettable Rixos moments with its all-inclusive concept and different facilities in the center of the city.We attach great importance to the evaluations of our guests regarding their accommodation, and we are moving towards our future goals in line with your evaluations. Therefore, we thank you very much for your detailed feedback. We are very upset to hear that we were not able to make you feel the Rixos quality to the full during your stay. However, we would like to state that we will take the necessary actions and your comment has been conveyed to the relevant hotel managers.Since our hotel provides service throughout the year, we would like to state that we are trying to carry out our planned renovation works without disturbing our guests.Together with our professional team members, we continue to develop and work to provide the best service to our guests.We would like you to remember that we will be happy to welcome you again in our hotel in order to experience the Rixos hospitality in the best way and surprise you with new experiences.Kind Regards,

10/10 Excellent

Niko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023
Response from Guest Relations on 3 Jun 2023
Dear Niko,Thank you for taking the time to share an online review of our hotel following your recent stay at Rixos Downtown Antalya. Always doing our hardest to make your stay as pleasant as possible, and knowing that we've been accomplished is our greatest encouragement and satisfaction.The location of Rixos Downtown Antalya; placed at the famous Turkish Riviera, Antalya, where you can enjoy the amazing view of the Konyaaltı coastline, which has become iconic throughout the world, and continuous for 7 km. Besides, Rixos Downtown Antalya is close to all the attractions of the city, natural, historical, and cultural heritage sites and provides easy access for transportation. We are very happy that you were satisfied with all the facilities of our hotel. We would like to state that we have shared your comment with our Rixos Downtown Hotel team. We hope to have the pleasure of welcoming your return to Rixos Downtown Antalya in the near future.Kind Regards

4/10 Poor

Mohamed

Travelled with family
Not the Rixos you know
I have been in several Rixos before coming to this one. Unfortunately it has been the worst among other Rixos. Room had strange stale smell, had to change it. Food was below average and not good quality. Service in restaurant was very bad, you had to chase waiters to come to you. Breakfast, eggs benidect always dry, cheeses are dry as well not fresh, staff does not speak English at all. Midnight buffet was a joke…beef stew and rice, no cheeses, no varieties that other Rixos hotels have. Coffee in undrinkable..Starbucks is located outside near pool which is inconvenient. I felt it did not deserve to be part of the Rixos group honestly. Would not recommend going there. Operational management needs to be changed completely
Stayed 2 nights in Mar 2023
Response from Guest Relations on 5 Apr 2023
Dear Mohamed, First of all, we would like to thank you for choosing our hotel Rixos Downtown for your Antalya trip and for giving us the details about your stay.We would like you to know that we are very upset to hear that we could not make you feel the quality and hospitality of Rixos during your stay.First of all, we would like to state that we have forwarded your comment to our the relevant department heads for consideration. Rest assured that necessary control will be made and necessary corrections will be made, if any. We checked our records and found out that when you checked in to our hotel, you reported the smell in your room to our team and we quickly changed your room. We would like to take your attention that we upgraded your room free of charge. Our holiday assistants, who assisted you for all your requests during your stay, were always in contact with you. However, we saw that you did not convey the details you mentioned to them. Together with our professional team, we are always available to offer our guests a unique stay. We are always looking forward to presenting Rixos hospitality and quality to our guests. Thank you again for taking your valuable time to provide detailed feedback. If you choose our hotel again in your next Antalya trip, we trust that we will surprise you with Rixos quality this time.Kind Regards

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 5 nights in Mar 2023
Response from Misafir İlişkileri on 25 Mar 2023
Dear Kevin, We were so proud and delighted to hear that you enjoyed our hotel, and thank you for leaving a feedback through your vacation at our hotel Rixos Downtown Antalya. We are very glad to hear that you experienced our hotel very well and that you were satisfied with all our facilities. We are honored that our teammates were able to take care of you within the Rixos hospitality. Appreciated for your feedback, your precious review has already been shared with the hotel management in order to encourage every staff and determine the aspects which we can develop thanks to your contributions. Rixos Downtown Antalya family is there for you to feel special and the best Rixos Moments to the depths, while enjoying the various facilities and easy access to attractions of the city. We hope that we will have the opportunity to welcome you at Rixos Downtown Antalya and make you feel the best Rixos Moments again as soon as possible! Kind Regards,

6/10 Okay

Mohammed

Travelled with family
Liked: Staff & service
Housekeeping is very bad and non professional and they do not do any cleaning we made a complain and the next day was worse. The staff are excellent except for the housekeepers. Ms Yagmur from guests relations made things a lot easy for us even she made a what’s up group so she shared with us hotel daily program and gave directions to important sites . We really would like to thank this honest and hard working staff Ms Yamur.
Stayed 3 nights in Feb 2023
Response from Guest Relations on 7 Feb 2023
Dear Mohammed,First of all, we would like to thank you for choosing our hotel Rixos Downtown Antalya for your Antalya trip and for giving your feedback. We are very sorry to learn that we were not able to reflect Rixos hospitality and quality to you during your stay. We would like you to make sure that the details you mentioned are shared with our Housekeeping manager and that they will do the necessary research and warnings to their team. We are proud that you were satisfied with our team and that you mentioned the name of our friend from our team. Thank you for taking your valuable time to provide a detailed and helpful comment.We hope that on your next trip to Antalya, you will give us the opportunity to welcome you again in our hotel.Hope to see you soon...Kind regards,

10/10 Excellent

Curtis, Wilmington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and management went above and beyond to answer questions and responded quickly. Excellent food, spa and accommodations. Highly recommended.
Stayed 2 nights in Feb 2023
Response from Guest Relations Team on 7 Feb 2023
Dear Curtis ,Thank you for choosing the Rixos Downtown Antalya Hotel during your recent stay in our magical city.We appreciate you taking the time to review not only the hotel resources but the talent and charm of our amazing staff . We continue to work hard to provide the best service in Antalya and it brings us great joy to know you felt that during your stay with us.We appreciate you sharing your experience, and look forward to welcoming you back to Rixos Dowtown Antalya in the near future.Kind Regards,

10/10 Excellent

Aleksandr

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023
Response from Guest Relations Team on 1 Feb 2023
Уважаемый Александр,Мы Вам очень благодарны за оставленные комментарии. Нам всегда очень приятно получать позитивные отзывы.Я обязательно дам знать Ваше мнение всем сотрудникам. Я уверен, что такие отзывы послужат хорошей мотивацией для всего персонала, т.к. мы постоянноработаем над улучшением качества обслуживания.Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот.Искренне Ваш,

8/10 Good

Munir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023
Response from Guest Relations Team on 1 Feb 2023
Dear Munir,We very much appreciate your feedback regarding your stay at the Rixos Downtown Antalya. It is always a pleasure to receive positive feedback. We will share your feedback with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards

10/10 Excellent

TARIQ

Stayed 2 nights in Nov 2022
Response from Guest Relations Team on 27 Dec 2022
Değerli Misafirimiz,Rixos Downtown Antalya Hotel ’i tercih ettiğiniz ve zaman ayırarak bizleri değerlendirdiğiniz için çok teşekkür ederiz.Rixos Downtown Antalya ekibi olarak tüm çalışanlarımız ile kocaman bir ailenin parçasıyız.Tüm misafirlerimizin eşsiz olduğu bilinciyle her yeni günde bir farklılık yaratmaya adıyoruz. Bu sebeple tüm misafirlerimizin değerlendirmelerine çok önem veriyoruz.En kısa zamanda sizleri otelimiz Rixos Downtown Antalya’da ağırlayabilmek dileğiyle!Saygılarımızla,

8/10 Good

Muhammad Abbas

Stayed 2 nights in Nov 2022
Response from Guest Relations Team on 12 Dec 2022
Dear Muhammad Abbas,We very much appreciate your comments regarding your stay at the Rixos Downtown Antalya. It is always a pleasure to receive positive feedback. We will share your feedback with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely go back!!!
Really beautiful hotel and excellent service. The food was exceptional as well. The only issue I had was the air conditioning. They turn off the air conditioning and turn on the heat during the winter. A fan was provided to me when I complained but the room was still quite hot. Overall, it was an awesome stay!!!!
Stayed 4 nights in Nov 2022
Response from Guest Relations Team on 7 Dec 2022
Dear Guest,Thank you for taking the time to share an online review of our hotel following your recent stay at Rixos Downtown Antalya Hotel.We are honored that our teammates were able to take care of you within the Turkish hospitality. We are saddened by your comment about the air conditioner and we hope that this factor does not have such a negative impact on your holiday. It should be noted that the nighttime temperatures in the Antalya region, unfortunately, do not coincide with the summer season. This difference adversely affects the operation of the central cooling system, which provides room cooling at a temperature and may cause system failure. Therefore, as of April, when constant night temperatures are reached, cooling is activated in the rooms.Thank you for your comments about the food and the service. Your comments have been shared with the hotel management.We appreciate you sharing your experience, and look forward to welcoming you back to Rixos dowtown Antalya in the near future.Kind Regards,