Outdoor pool, pool umbrellas, pool loungers

Reviews of Özkaymak Falez Hotel

5 out of 5
Özkaymak Falez Hotel
Konyaalti Falez Mevkii, Antalya, Antalya

Reviews

5.2
Rating 10 - Excellent. 46 out of 393 reviews" "
Rating 8 - Good. 68 out of 393 reviews" "
Rating 6 - Okay. 80 out of 393 reviews" "
Rating 4 - Poor. 77 out of 393 reviews" "
Rating 2 - Terrible. 122 out of 393 reviews" "

5.6/10

Cleanliness

5.2/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Osama, irbid

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel I have ever seen in my life. The people at the reception are not good, exploitative, and do not respect the guests. They are materialistic . I do not advise anyone to book there.
Stayed 8 nights in Feb 2024

8/10 Good

Ilimdar

Stayed 4 nights in Sep 2023

10/10 Excellent

Basir

Stayed 3 nights in Aug 2023
Response from Falez Özkaymak on 15 Dec 2023
Thank you very much for your valuable feedback. We hope to welcome you again. Kind regard.

10/10 Excellent

mohamad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice city
Great
Stayed 5 nights in Jun 2023
Response from Falez Özkaymak on 15 Dec 2023
Thank you very much for your valuable comment. We hope to welcome you again. Kind regard.

4/10 Poor

Mandla

Disliked: Cleanliness, room comfort
Stayed 4 nights in Jun 2023
Response from Falez Özkaymak on 15 Dec 2023
Thank you very much for your feedback. Kind Regards.

2/10 Terrible

Hala

Disliked: Cleanliness, staff & service, property conditions & facilities
I had the worst days ever. Horrible food. Awful service and management. They don’t respond and don’t do what we ask them to … beds aren’t comfortable and when we ask for service, staff never respond
Stayed 4 nights in May 2023
Response from Falez Özkaymak on 15 Dec 2023
Thank you very much for your feedback. We are very sorry you didn't enjoy your stay in our hotel. Kind Regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Best hotel building with low quality meal
Worst breakfast ever had and not satisfied at dinner I would say the hotel building and utilities are probably one of the best even it was built at 1990! Would be better if hotel management invest more on kitchen
Stayed 3 nights in May 2023

2/10 Terrible

Nizar

Stayed 1 night in May 2023

4/10 Poor

Huseyin

Disliked: Staff & service, amenities, property conditions & facilities
It doesn’t deserve 5 stars
Stayed 4 nights in Mar 2023
Response from Falez Özkaymak on 15 Dec 2023
Thank you very much for your feedback. We are very sorry you didn't enjoy your stay in our hotel. Kind Regards

8/10 Good

Osadolor

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 13 nights in Dec 2022

2/10 Terrible

Jalaluddin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were rude. There were only one lady who spoke English and was really rude. The room service does not speak English. You have to take your laundry to the reception without laundry bag. The blankets had stains and smelled horrible. The phone in the room didn’t work. The key card wasn’t working.
Stayed 2 nights in Sep 2022

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 7 nights in Sep 2022

4/10 Poor

Leon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not sure how this hotel rated 5*, I would give it 3* max. Food was awful, we never ate the hotel. Drinks are undrinkable. Room was ok, but not even close to 5 star standard
Stayed 2 nights in Sep 2022

2/10 Terrible

Amna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel ever!
Our first night was terrible there, they gave us a room with two single beds and when i requested a double room they said they were fully booked and i had to wait till the next day. The next day when i went to the reception they said the night shift manager usually says this to everyone and they they dont have a double bed. I had to wait another night and meanwhile they put our two double beds together and said "problem solved." My husband developed severe back pains because of their inconvenience. The next day we were moved to another room with a leaking flush, broken shower head that i had to ask 4 times for them to come and fix, as well as a broken AC, which i had to request on a numerous of occasions for it to be fixed. The worse hotel i have been to, the food was disgusting and tasteless, leading us to go out and eat which led us to pay more. I ask them by the second day i wanted a refund and was happy to book another hotel. The Manager was utterly rude and said thats not our policy and they wont do anything about it. I even mentioned i was gonna give a bad review and he mentioned he doesnt care. The staff no longer cares for the hotel and its easily shown by the way they treat their customers. I ideally want a refund as this was suppose to be a honeymoon for us and i even mentioned this to the hotel staff, yet again they didnt care. I also booked a massage at the hotel which was awful, their shower had a massive cocroach. The place is run down and i want a refund!!!!
Stayed 11 nights in Sep 2022

10/10 Excellent

auns

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the food it’s excellent
Stayed 1 night in Sep 2022

4/10 Poor

Anthony

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
When we arrived we were impressed with the splendour of the building. However, the cleanliness of the rooms was disappointing, the food was repetitive and poor quality. There were many flea ridden cats in the restaurant, climbing on tables stealing food and generally a nuisance. The hotel was predominantly occupied by Russians who’s needs were catered for more than any other nationality (Russian music predominant around the pool, reps only interested in Russian guests activities). When we booked there was no option for all inclusive but when we made enquiries at the hotel the cost was ridiculously high as we were already room, breakfast and evening meal. We will not be staying there again.
Stayed 14 nights in Aug 2022

10/10 Excellent

Sajda

Stayed 9 nights in Aug 2022

6/10 Okay

Boris

Stayed 2 nights in Aug 2022

8/10 Good

IBRAHIM

Stayed 1 night in Aug 2022

4/10 Poor

Nabil

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pros: Close to/overlooking the beach (but not on the beach). Close to the old town. Two lovely grey parrots skilled in attracting guests and entertaining them. They're probably the best staff members. Cons: The staff doesn't speak English. In fact, they don't speak any language other than Turkish. So much for a resort! So much for a country that wants to attract tourists from all around the world! The staff is ignorant in the basic principles of customer service and tourism. For instance, at the front desk, there's no such thing as a line, a greeting smile, or an attempt to help resolve issues. The words "sorry," "please," "thank you," have not yet entered their dictionary and are not part of the daily vocab! no AC!!! The entire facility didn't have a working AC. They use portable AC units in the lobby. Good luck getting cold air in your room. No WiFi!!! The WiFi signal is so weak, it's virtually nonexistent. You cannot get a signal in the dinning area, the hallway, or even out side the bedroom. Found ants and a cockroach in our room. The staff if not forthcoming when a problem arises. They try to cover it up with promises and excuses when all they have to do is apologize and give a discount. We paid for a suite, ended up cramped in the bedroom because the central AC was not working. There was a window unit in the bedroom which was leaking condensation water at all times. Why do you put a window unit if you have central AC?! What a joke...
Stayed 5 nights in Aug 2022

2/10 Terrible

Ahmed

Stayed 1 night in Jul 2022

2/10 Terrible

khalid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

2/10 Terrible

Aleksandra

Stayed 1 night in Jul 2022

2/10 Terrible

Nihat

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
How could you rate as 5 star hotel. Expedia should be blamed for marketing this property as 5star hotel. It is a total rip-off. Never ever book this hotel
Stayed 3 nights in Jul 2022

4/10 Poor

Patrick

Stayed 2 nights in Jul 2022

10/10 Excellent

Shamima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was great and the check in was very smooth even though we arrived late. The amenities were perfect and view were beautiful. The spa is highly recommended. Just breakfast was disappointing. No fruits and waffles or pancakes which kids expected. Also we had a problem with the check out staff. He turned out to be very rude and that ruined our last day.
Stayed 3 nights in Jun 2022

8/10 Good

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the beach, amazing views, friendly staff. The problem is nobody speaks English, breakfast was a real disaster.
Stayed 5 nights in Jun 2022

4/10 Poor

Aurelia

Travelled with family
Disliked: Cleanliness, staff & service
Disapointing breakfast for a five star hotel!
Stayed 2 nights in May 2022
Response from FALEZ HOTEL FAMILY on 12 Jun 2022
Thank you for your comment. Your opinion is important to us.We will make changes to our breakfast menu. Thank you for your understanding. best regards,

2/10 Terrible

Laith

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scammers
The worst hotels I’ve ever been i had reservation for 5 nights and I stayed only one night the room was so hot the AC units didn’t even cool of the room and then the scamed me and dont want to refund the remaining amount for 4 nights I won’t recommend this hotel even for my worst enemy this hotel is bad and not worth the amount of the money they ask for.
Stayed 5 nights in Jul 2021

8/10 Good

Deepak

Travelled with family
Liked: Cleanliness, room comfort
A big hotel with lots to do , lifts are very slow when busy
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Landscape much??
The property could be amazing, the rooms are outdated at best- but the property itself was not up kept; over grown vegetation and trees/ bushes everywhere on the grounds, alittle landscaping would make this place go a lot further
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not good
Stayed 1 night in Jul 2021

8/10 Good

Yehia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from ÖZKAYMAK FALEZ on 23 Jul 2021
Bizi tercih ettiğiniz için teşekkür ederiz görüşleriniz bizim için önemli.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
I enjoyed my stay at this hotel; the view to the city and sea was amazing. The room was clean and had all the necessary staff.
Stayed 1 night in Jul 2021
Response from ÖZKAYMAK FALEZ on 23 Jul 2021
Thank you for choosing us . Your opinion is important to us .

6/10 Okay

Verified traveller

Business traveller
The hotel is in a great location, but the furniture is old and when I arrived they had no internet connection.
Stayed 2 nights in Aug 2019
Response from yusuf on 15 Sept 2019
thank you for commet

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great garden Excellent location By the green park Easy transportation as it is next to touristic tramway
Stayed 4 nights in Aug 2019
Response from yusuf on 5 Sept 2019
Thank you for comment

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from yusuf on 25 Aug 2019
thank you for nıce commenr

4/10 Poor

Taner

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from yusuf on 16 Aug 2019
yorum için zaman ayırdınız. Teşekkur ederiz.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The pool was very nice and setup very well. Getting there and back into the lobby a different story. The signage was poor and it’s like a maze.
Stayed 1 night in Aug 2019
Response from yusuf on 19 Aug 2019
Thank you for taking the time to write a review..We wıll try tp solve thıs problem

2/10 Terrible

Verified traveller

Poor WiFi connection in entire hotel, only available in hotel lobby area and it's weak and mostly gets disconnected. No WiFi connection available inside room. Hotel WiFi is not password protected. Housekeeping service is below expectations.
Stayed 4 nights in Aug 2019
Response from yusuf on 14 Aug 2019
thank you for comment

4/10 Poor

Bader

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2019
Response from yusuf on 11 Aug 2019
thank you for cooment

4/10 Poor

Addion

Liked: Cleanliness
Disliked: Staff & service, room comfort
Don’t waste your money.
Not great. Ordered a queen bed room and they pushed two twin beds together for us. Took us 3 hours to get our room service we ordered. Without buying the all inclusive deal, everything is insanely expensive. Definitely a trap to get you to do the all inclusive.
Stayed 1 night in Aug 2019
Response from yusuf on 12 Aug 2019
thank you for cooment

4/10 Poor

Mohamad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very old and not clean at all, Furniture is very old. Location was good.
Stayed 3 nights in Jul 2019
Response from yusuf on 2 Aug 2019
thank you for comment

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from yusuf on 1 Aug 2019
thank you for your time and writing a comment

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for everythings very good hotel and staff
Stayed 5 nights in Jul 2019
Response from yusuf on 25 Jul 2019
thank you for comment

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
receptionist are very rude, all of them
horrible reseption
Stayed 1 night in Jul 2019
Response from yusuf on 24 Jul 2019
thank you for comment.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad bad super Bad
In my 1 decade of hotel staying have never stayed in a hotel with 1. Bad toilets 2. Dirty linen 3. Smelly carpet . 4. Broken and torn bed 5. No wifi 6. Extremely bad food. Please stay only if YOU are getting paid atleat 400 dollars a day to stay there. HOTELS .COM PLEASE remove hotel from your website.
Stayed 4 nights in Jul 2019
Response from yusuf on 24 Jul 2019
thank you for comment

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
horrible
horrible staff, very rude reception service,
Stayed 4 nights in Jul 2019
Response from yusuf on 22 Jul 2019
Thank you for comment

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2019
Response from yusuf on 17 Jul 2019
thank you for comment

4/10 Poor

NAZPARI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from yusuf on 14 Jul 2019
thank you for taking time and comments