Indoor pool, 5 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews of IC Hotels Green Palace - All inclusive

5 out of 5
IC Hotels Green Palace - All inclusive
Kundu Mahallesi Yasar Sobutay, caddesi No: 423, Aksu, Antalya, Antalya

Reviews

9.0

Wonderful

Rating 10 - Excellent. 251 out of 421 reviews" "
Rating 8 - Good. 122 out of 421 reviews" "
Rating 6 - Okay. 31 out of 421 reviews" "
Rating 4 - Poor. 8 out of 421 reviews" "
Rating 2 - Terrible. 9 out of 421 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rowena

Travelled with partner
Liked: Cleanliness, staff & service
We stayed in the presidential suite, this was very clean and comes with a lot of additional extras than a standard room (washing and ironing clothes, airport transfers, premium alcohol bottles in the room and fresh flowers and fruit platter in the room). The staff were very welcoming and helpful. I was extremely impressed with Ozan who did his very best to accommodate all of my requests. We traveled in the winter off peak season so unfortunately a lot of their services were closed (beach cabanas, one pool was not even filled and the cake and coffee cafe didn’t serve cake) The hotel does have lovely grounds with a lot of things to do in the summer but in the winter months you can find other hotels in the area that have more services open. The buffet was tasty but compared to other 5* hotels I have stayed at in Antalya this came across very basic with not as many food options. This will not be an issue if you stay in the presidential suite as room service is included in the all inclusive. We had our dinner and breakfast in the room which was delicious and nice and private. They bring more than enough food and we ate like kings and queens. Overall this hotel is great value for money and a friendly hotel but if you are looking for a more luxury and grand 5* hotel I felt there are better hotels else where.
Stayed 1 night in Feb 2024
Response from İrina Yılmaz on 12 Feb 2024
Dear Rowena,We are so glad to hear that as the IC Hotels we fulfilled your expectations and your stay in our hotel has caused you so many enthusiastic emotions! We wish you to know that our top priority is to maintain our superior quality approach, and your feedback is highly important in helping us to review our processes, procedures and services.However, in order to improve the quality of the service provided, we want to inform you that all your comments have been passed on to the responsible departments and senior management.We would be delighted to accommodate you again in one of IC Hotels.Best Regards.IC HotelsCRM Department

10/10 Excellent

julia june

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and attentive staff in good quality family friendly and safe environment
Stayed 3 nights in Feb 2024
Response from İrina Yılmaz on 9 Feb 2024
Dear Julia,First all thank you for choosing IC Hotels Green Palace and for taking the time to wright a comment about our hotel. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels Green Palace experience.Best Regards,IC HotelsCRM Department

10/10 Excellent

gökhan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Çevresi, yürüme alanları ve peyzajı çok güzeldi.
Stayed 1 night in Jan 2024
Response from İrina Yılmaz on 1 Feb 2024
Sayın Gökhan Bey,Konaklamanızda IC Hotels Green Palace ailesini tercih ettiğiniz ve değerli görüşlerinizi bizimle paylaşma nezaketiniz için çok teşekkür ederiz. Siz değerli misafirlerimizden gelen her geri bildirim, her geçen gün kendimizi daha da geliştirebilmek ve maksimum seviyede misafir memnuniyetini sağlayabilmek adına önem teşkil etmektedir.IC Hotels ailesi olarak sizleri ağırlamaktan memnuniyet duyduk. En kısa zamanda sizi tekrar aramızda görmek dileğiyle.Saygılarımızla,IC HotelsCRM Department

10/10 Excellent

Yushuang

Stayed 6 nights in Dec 2023

10/10 Excellent

James

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids water park really made the holiday!
Stayed 5 nights in Dec 2023
Response from IC Hotels CRM Department on 13 Jan 2024
Dear Yushuang,We thank you for choosing our hotel and for the high evaluation of our services at the ExpediaIt will be always a real pleasure for us to welcome and serve you at IC Hotels Green Palace Please, do not hesitate to contact us for your future questions and requests.Best Regards,IC HotelsCRM Department

10/10 Excellent

ILIOS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect vacation!
Stayed 7 nights in Dec 2023
Response from IC Hotels CRM Department on 25 Dec 2023
Dear Ilios,We thank you for the high evaluation of our services. We will be always happy to welcome you at IC Hotels Green Palace.Kind Regards,IC HotelsCRM Department

8/10 Good

sheryar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was overall good. We liked the food variety. On the flip side the Cooling system / air conditioner of the hotel was closed and the room was quite warm at night. We were informed that in November they close the cooling system. We couldn’t sleep properly but later we were provided a fan. The mini bar refrigerator was also out of order but was eventually repaired the next day.
Stayed 2 nights in Nov 2023
Response from İrina Yılmaz on 28 Nov 2023
Dear Sheryar Taj,First all thank you for choosing IC Hotels Green Palace and for taking the time to wright a comment about our hotel. We respect every single comment. Those comments are very worthy keys for us on the way of quality and successful service for our guests. As if it is written in our website and in all catalogues, we have central air-conditioning system and this system are quiet, discreet and easy to manage. We would llike to inform you that air - conditioning are depends on the weather conditions we are arranging as warm and cold. For the order to improve the quality of the service provided, we want to inform you that all your comments have been passed on to the responsible departments and senior management and from our side for the satisfaction your holiday we tried to make more comfortable and carefree. Even if your holiday was not really good as you expect we hope that you had also good memories and maybe you can give us another chance. We would be delighted to accommodate you again in one of IC Hotels.Best Regards,IC HotelsCRM Department

8/10 Good

Nevira

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Sep 2023
Response from İrina Yılmaz on 6 Nov 2023
Dear Nadire Molic,Thank you for your evaluation of our IC Hotels Green Palace. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 Excellent

Ilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from İrina Yılmaz on 11 Oct 2023
Dear Ilia Fridman,Thank you for your evaluation of our IC Hotels. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 Excellent

Jaspreet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very pleasant stay. The staff are super helpful. Way too much choice for all inclusive. Perfect for families
Stayed 6 nights in Sep 2023
Response from İrina Yılmaz on 21 Sept 2023
Dear Jaspreet Kaur Kalsi,Thank you for your valuable review regarding your holiday at the IC Hotels Green Palace.İt is very flattering for us to know that you enjoyed your stay. We would be happy to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 Excellent

Pavel, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at IC Green Palace was exceptional in many ways, particularly due to the outstanding guest services provided by Natalia. She truly went above and beyond to ensure my stay was comfortable and enjoyable. The hotel itself is a stunning property, with well-maintained gardens, beautiful pools, and a prime beachfront location. The rooms were spacious and clean, offering all necessary amenities. Dining options were diverse and top-notch. Not to mention prime alcoholic beverage selection. What stood out for me as a family traveler was the impressive array of amenities for kids. IC Green Palace offers a fantastic children's program with supervised activities, and even a water park. In summary, IC Green Palace is a top-notch hotel with exceptional guest services, particularly thanks to Natalia. It's an ideal choice for families, thanks to its fantastic amenities for kids. I highly recommend it for a fantastic and safe family getaway.
Response from İrina Yılmaz on 14 Sept 2023
Dear Pavel Galitskii,On behalf of the IC Hotels Green Palace, we would like to express our sincere gratitude for choosing our hotel for your vacation and for taking the time to share your experience with us.We ara very pleased to read that you enjoyed your stay with us and were very satisfied with the services . We really appreciate warm compliments about our staff, it is the greatest motivation for every one of us to maintain our standards and provide guests with the best service.We are happy to be part of a great memory of your trip and look forward to the pleasure to be your host again!Kind regards,IC HotelsCRM Department

10/10 Excellent

Abdullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I am really pleased staying in IC Hotel green Park with 6 of my family members for 4 nights because of the following - Many facilities available in the hotel. - Food was delicious and ready every time. - Aqua park is excellent and make my kids very heavy. - Clean swimming pools. - Sea sport are available. Finally I will come again Inshallah.
Stayed 4 nights in Sep 2023
Response from İrina Yılmaz on 12 Sept 2023
Dear Abdullah Alshammari,First all thank you for choosing IC Hotels Green Palace and for taking the time to wright a comment about our hotel. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 Excellent

Hazal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from İrina Yılmaz on 5 Sept 2023
Dear Hazal Kutlu,Thank you for your evaluation of our IC Hotels Green Palace. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 Excellent

MOSHE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked the pool and aqua park' food was also very good.
Stayed 5 nights in Aug 2023
Response from İrina Yılmaz on 4 Sept 2023
Dear Moshe Zuman,Thank you for your valuable review regarding your holiday at the IC Hotels Green Palace.İt is very flattering for us to know that you enjoyed your stay. We would be happy to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

8/10 Good

Constantin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from IC Hotels CRM Department on 26 Aug 2023
Dear Constantin,We thank you for the high evaluation of our services. We will be always happy to welcome you at IC Hotels Green Palace.Kind Regards,IC HotelsCRM Department

2/10 Terrible

Tayfun

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad condition in general. Very dirty all over, especially in common areas incl pools. This is not a 5-star hotel nor worth $500+ per night. There are much better hotels for better prices.
Stayed 2 nights in Aug 2023
Response from İrina Yılmaz on 11 Aug 2023
Dear Tayfun Alptekin,Thank you for taking the time to write your feedback. We want to assure you that the necessary measures will be taken by the management of the hotel. We are very sorry that in your review you were guided by negative emotions and described only the situation that occurred and did not mention the positive side of our hotel. İf you give us a chance to regain your trust, we can assure you that we will do everything possible to make your stay well at our hotel, which has already been highly appreciated by many of our guest.Best Regards,IC HotelsCRM Department

10/10 Excellent

Eram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very green, clean air, quite and joyable
Stayed 5 nights in Jul 2023
Response from İrina Yılmaz on 31 Jul 2023
Dear Eram Elnashef,Thank you for your valuable review regarding your holiday at the IC Hotels Green Palace.İt is very flattering for us to know that you enjoyed your stay. We would be happy to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

6/10 Okay

Rubina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We reunited with family at IC Green palace all inclusive resort and between us had 5 rooms, staying for 9 nights. We ALL suffered severe gastroenteritis at different periods which we reported to the hotel and was dismissed with denial and reassurance of their good standards. No help was offered and we sought medication ourselves from outside pharmacy. Hotel said that the heat was the issue but friends in other hotels in Antalya were fine. Sadly this made our stay very unpleasant. Positive of the hotel was the wonderful entertainment provided and excellent wait staff.
Stayed 9 nights in Jul 2023
Response from IC Hotels CRM Department on 14 Jul 2023
Dear Rubina,First of all, we want to inform you that we sincerely regret that your vacation ended in this way. We hope that you feel better and now everything is in order with your health.We also want to assure you that IC Hotels are officially licensed and certified by the relevant authorities of the Republic of Turkey and some international organizations. To manage the quality of our services and products, we use international standards ISO 9000, ISO 9001 and ISO 22000. These standards regulate the implementation and operation of the quality and safety management system for food products, safety and cleanliness of all service facilities on the hotel premises.IC Hotels management puts customer satisfaction and safety of all our guests above all else, and we once again express our sincere regret.Please do not hesitate to contact us for any requests or questions.We hope for the opportunity to once again host and serve you.Best Regards,IC HotelsCRM Department

10/10 Excellent

omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from İrina Yılmaz on 8 Jul 2023
Dear Amjad Omar,Thank you for your evaluation of our IC Hotels Green Palace. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

8/10 Good

MONIRA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from İrina Yılmaz on 4 Jul 2023
Dear Monira,Thank you for your evaluation of our IC Hotels Green Palace. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

6/10 Okay

Essam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was bad odor in the corridors. Rooms are tiny not like photos.
Stayed 6 nights in Jun 2023
Response from İrina Yılmaz on 28 Jun 2023
Dear Essam,We are so glad to hear that as the IC Hotels we fulfilled your expectations and your stay in our hotel has caused you so many enthusiastic emotions! We wish you to know that our top priority is to maintain our superior quality approach, and your feedback is highly important in helping us to review our processes, procedures and services.We would like to information you that on the website of the hotel, all the photos of the rooms are true. However, in order to improve the quality of the service provided, we want to inform you that all your comments have been passed on to the responsible departments and senior management.We would be delighted to accommodate you again in one of IC Hotels.Best Regards.IC HotelsCRM Department

10/10 Excellent

Aharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from İrina Yılmaz on 15 Jun 2023
Dear Aharon Moussai,Thank you for your evaluation of our IC Hotels Green Palace. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 Excellent

Jason

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time, the staff were great and we had loads to do. Excellent food and service, just brilliant
Stayed 7 nights in Jun 2023
Response from İrina Yılmaz on 13 Jun 2023
Dear Jason Tilleard,Thank you for choosing our IC Hotels for your holiday. We are glad that you enjoyed your stay. Your nice comments about our hotel have been a source of motivation for us. We look forward to welcoming you back to our IC Hotels on your next vacation.Best Regards,IC HotelsCRM Department

8/10 Good

Alok

Stayed 10 nights in Apr 2023
Response from İrina Yılmaz on 22 May 2023
Dear Alok Kotecha,First all thank you for choosing IC Hotels Green Palace and for taking the time for your evaluation about our hotel. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels Green Palace experience.Best Regards,IC HotelsCRM Department

10/10 Excellent

abdelaati, Winnipeg

Liked: Staff & service, amenities, property conditions & facilities
Response from IC Hotels CRM Department on 14 Nov 2023
Dear Abdelaati,We thank you for the high evaluation of our services. We will be always happy to welcome you at IC Hotels Green Palace.Kind Regards,IC HotelsCRM Department

10/10 Excellent

haidar, dearborn heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and excellent place to stay and to relax
Stayed 3 nights in Jan 2023
Response from İrina Yılmaz on 23 Jan 2023
Dear Haidar Jbara,First all thank you for choosing IC Hotels Green Palace and for taking the time to wright a comment about our hotel. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

4/10 Poor

Verified traveller

Didn’t expect that
We basically paid an expensive rate for an all inclusive hotel, turned out there was no shows, food was average and the a-la-cart restaurants were for extra charge, this maybe the 7 or 8th hotel we try on an all inclusive basis and by far the only bad one, extremely boring stay in an outdated environment, felt like w ether only people in the hotel in the fiat day and the second day were only a couple of football team players, thee gym and it’s equipments were the oldest I’ve seen in my life in a hotel, even the weights were rusty and torn, only a picture can explain that. I still don’t know why a hotel like this would charge more than 330$ for a night, while other 5 stars top rated hotels with all inclusive would charge around 200$
Stayed 1 night in Jan 2023
Response from İrina Yılmaz on 5 Jan 2023
Dear Ismail Alsalem,On behalf of all the management of IC Hotels Green Palace thank you for choosing our hotel as your holiday destination.Concentrating on the comfort of guests, we pay great attention to comments and wishes, we do not only to correct the shortcomings, but also to win the trust of our guests.We are always ready for direct criticism, as the idea of achieving 100% perfect service for each guest, is for many objective reasons utopian idea.Would like to inform you that all hotels own unique All-inclusive system, which has its own variations of free / paid services offered and, as a result, its own price palette. This makes each of the coastal hotels unique, and in turn guests are provided with various alternatives when choosing a place to stay.Each of our guests is unique and in each guest we value the right to their own opinion and perception of the surrounding reality, however, we would like to emphasize that your review of our hotel is a reflection of your personal subjective perception and cannot fully reflect a reliable picture.We are very upset that in your review you were guided by negative emotions and described only the situation that occurred and did not mention the positive side of our hotel. However, in order to improve the quality of the service provided, we want to inform you that all your comments have been passed on to the responsible departments and senior management.We would be delighted to accommodate you again in the future.Kind regards,IC HotelsCRM Department

10/10 Excellent

Sabina

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Hasan

Liked: Staff & service, room comfort
Stayed 3 nights in Oct 2022
Response from İrina Yılmaz on 1 Nov 2022
Dear Hasan Dowani,First all thank you for choosing IC Hotels Green Palace and for taking the time for your evaluation about our hotel. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels Green Palace experience.Best Regards,IC HotelsCRM Department

2/10 Terrible

MOHAMMED ASIF

Stayed 6 nights in Oct 2022
Response from İrina Yılmaz on 31 Oct 2022
Dear Mohammed Asif Naeem,Thank you for the evaluation of our hotel.Unfortunately we couldn't reach you by your nickname.We kindly ask you to share with us more detailed information to hotel mail, so we will be able to forward your remarks to relevant departments and hotel management to make your stay more comfortable.Best Regards,IC HotelsCRM Department

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This trip was my first in many years to an all inclusive resort. For the most part it met my expectations. The hotel is very good for children's services/facilities; which was great as we have a 2yr old. This is very much a 'family' hotel; I wouldn't go if I wasn't travelling with children. Some things that could be improved: The room I had was just starting to look a little tired in places.. scuffs and scrapes. The quality of the inclusive drinks (cocktails) needs some improvement and some bar/lounge staff had not heard of some of the drinks on the menu. Stop using single use plastic, especially straws! Sure kids love them, but replace with paper ones. The quality of the food in the main inclusive restaurant is good, but not outstanding. There's no shellfish but there is a very wide variety of dishes of many cuisines available; much is produced fresh during service (no pork in Turkey). The kids parks.. Great climbing frames but the swings - fix them, they do not swing straight because all fixtures to frames are rusted and worn (which will happen fast with sea air) so starting to become unsafe)
Stayed 9 nights in Oct 2022
Response from İrina Yılmaz on 21 Oct 2022
Dear Andrew Christopher Pell,First all thank you for choosing IC Hotels Green Palace and for taking the time to wright a comment about our hotel. We respect every single comment. Those comments are very worthy keys for us on the way of quality and successful service for our guests. In this direction as a management, we believe that your valuable complaints, criticisms and suggestions will make a positive contribution in our work.Once again thank you for choosing our hotel, very sorry that we could not surprise you rest, but we invite you to visit IC Hotels Green Palace again.Best Regards,İrina Yılmaz,IC Hotels,CRM Departmnet,

10/10 Excellent

Waad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some rooms are old and need renovation. I was there 2 years ago and in my last visit I noticed that. All the best for this great hotel.
Stayed 3 nights in Oct 2022
Response from İrina Yılmaz on 27 Oct 2022
Dear Waad Mkarem,First all thank you for choosing IC Hotels Green Palace and for taking the time to wright a comment about our hotel. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels Green Palace experience.Best Regards,IC HotelsCRM Department

10/10 Excellent

Salah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service clean Good food
Stayed 6 nights in Oct 2022
Response from İrina Yılmaz on 19 Oct 2022
Dear Salah,First all thank you for choosing IC Hotels Green Palace and for taking the time to wright a comment about our hotel. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels Green Palace experience.Best Regards,IC HotelsCRM Department

10/10 Excellent

Amjad

Stayed 5 nights in Sep 2022
Response from IC Hotels CRM Departmanı on 20 Sept 2022
Dear Amjad,We thank you for the high evaluation of our services. We will be always happy to welcome you at IC Hotels Green Palace. Kind Regards, IC Hotels CRM Department

2/10 Terrible

taleb

Stayed 5 nights in Aug 2022
Response from İrina Yılmaz on 10 Oct 2022
Dear Taleb Shamaly,Thank you for the evaluation of our hotel. If you have additional comments, please, contatc us.We will be always happy to welcome you at one of IC Hotels.Kind Regards,IC HotelsCRM Department

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
המלון והמתקנים ממש כיפיים והילדים נהנו, אך החדרים מיושנים ועם ריח של ישן. המזגן בחדר מעט מרעיש ומכבה את עצמו לעיתים קרובות.
Stayed 4 nights in Aug 2022
Response from İrina Yılmaz on 10 Oct 2022
Dear Nir Tamsut,İt has been a pleasure to have you with us in IC Hotels Green Palace. We would like to thank you for taking the time to wriht your feedback about our hotel. However, in order to improve the quality of the service provided, we want to inform you that all your comments have been passed on to the responsible departments and senior management.Thank you for your review and for choosing our hotel.Best Regards,İrina YılmazIC HotelsCRM Department

8/10 Good

Musaab

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We had a great time here. The water park for the kids and the beach were all great fun. The staff were all great and the food and activities were all good. Only complaint was the room was a little dated. Not bad but would have expected a little better. All in all I would come back.
Stayed 3 nights in Aug 2022
Response from İrina Yılmaz on 15 Aug 2022
Dear Musaab Attaras, İt has been a pleasure to have you with us in IC Hotels Green Palace. We would like to thank you for taking the time to wright your feedback about our hotel. However, in order to improve the quality of the service provided, we want to inform you that all your comments have been passed on to the responsible departments and senior management. Thank you for your review and for choosing our hotel. Best Regards, İrina Yılmaz IC Hotels CRM Department

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from İrina Yılmaz on 10 Aug 2022
Dear Guest, Thank you for your evaluation of our IC Hotels Green Palace. We are so happy that we were able to offer you a wonderful stay. We would be glade to welcome you again soon for another great IC Hotels Green Palace experience. Best Regards, IC Hotels CRM Department crm@ichotels.com.tr

6/10 Okay

Cihan

Stayed 7 nights in Jul 2022

10/10 Excellent

Anas

Stayed 2 nights in Jul 2022
Response from İrina Yılmaz on 2 Aug 2022
Dear Hanin Mahraji, Thank you for your evaluation of our IC Hotels Green Palace. We are so happy that we were able to offer you a wonderful stay. We would be glade to welcome you again soon for another great IC Green Palace experience. Best Regards, IC Hotels CRM Department

8/10 Good

Samir

Stayed 7 nights in Jul 2022
Response from IC Hotels CRM Departmanı on 22 Jul 2022
Dear Samir We thank you for the high evaluation of our services. We will be always happy to welcome you at IC Hotels Green Palace. Kind Regards, IC Hotels CRM Department

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jun 2022
Response from İrina Yılmaz on 15 Jul 2022
Dear Greg Caffrey, Thank you for staying with us and for taking the time to marks of our hotel. İt is very flattering for us to know that you enjoyed your stay. We are eagerly waiting for your return to the IC Hotels Green Palace. Best Regards, IC Hotels CRM Department

10/10 Excellent

Sami

Stayed 7 nights in Jun 2022

10/10 Excellent

Anan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heaven on earth
Stayed 4 nights in May 2022
Response from IC Hotels CRM Departmanı on 11 Jun 2022
Dear Anan, We would like to thank you for choosing IC Hotels Green Palace. It will be a big pleasure for us to welcome you at IC Hotels Green Palace in future. Please, always feel free to contact us for your questions and concerns. Kindest Regards, IC Hotels CRM Department

8/10 Good

Darren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The options for food and drink were very good, would have been better with more vegan options. Only one bar offered alternate milk option. The entertainment for children and teens was very good. The a la carte was good, Japanese being very good. The swimming pools available were very good and the music too. The water slide park was very good, we enjoyed that. We were in the king deluxe suite and a little after 11pm the music was still very loud on some nights. The room clean was inconsistent, some instances not much was done. Only change of towels and the box of tissues weren't even replaced but left for us to put in holder. Water bottles weren’t restocked regularly. Some staff were lovely and gave that personal touch and made it special. A few broken bits in the room, the bathroom sink tap, the shower tiles were stained brown and one light switch didn’t work. Otherwise we had a super time. We spent a similar amount at Ikos Aria (5star) in Kos last year and had other perks like, one day car access to explore island, personal guest relation contact, Michelin restaurants and the staff were better at customer service with good understanding of English. We would like to revisit but not sure of paying that much for what we got.
Stayed 10 nights in May 2022
Response from IC Hotels CRM Departmanı on 11 Jun 2022
Dear Darren William Murphy, First of all, we would like to thank you for choosing IC Hotels Green Palace between many other alternatives in Antalya. Your constructive review, shared at Expedia page, is a great source for our service quality improvement. Thank you for bringing such important subjects to our attention. All you complaints have been taken under consideration between our department authorities. We are sad that you had to meet with some inconveniences during your stay with us. But we are happy that overall you holiday was lovely, an you enjoyed our pools and beach, garden, entertainment and staff. We hope to have an opportunity for presenting to you the best service quality during your next stay at IC Hotels Green Palace. Please, always feel free to contact us for the concerns you might have in future. Kind Regards, IC Hotels CRM Department

10/10 Excellent

Yosef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2022
Response from IC Hotels CRM Departmanı on 28 May 2022
Dear Yosef, We thank you for the high evaluation of our services. We will be always happy to welcome you at IC Hotels Green Palace. Kind Regards, Sinan BÜYÜK IC Hotels CRM Department

10/10 Excellent

Viorel

Stayed 6 nights in May 2022

10/10 Excellent

Mikhail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for quiet, romantic ir family vacation
Stayed 8 nights in Apr 2022
Response from Leyla KARA, CRM Department on 10 May 2022
Dear Mikhail, Thank you very much for choosing our hotel and sharing your feedback. It is always a pleasure to host and serve you at IC Hotels. We are looking forward to see you again. Best Regards,

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great atmosphere
Great place for families with kids of all ages! Food was tasty and people were friendly.
Stayed 4 nights in Apr 2022
Response from IC Hotels CRM Departmanı on 5 May 2022
Dear Alexandra, Thank you very much for choosing IC Hotels Green Palace and sharing your kind review. We are happy to learn that you really enjoyed your stay with us. It will be always an honour for us to host you at IC Hotels Green Palace. Best regards, IC Hotels CRM Department

10/10 Excellent

Juan Pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper for children !!!
Very nice hotel, with lots of amenities for the children and very friendly staff in the kids club. The children enjoyed the kids club activity, the kids disco and the slidesWe stayed 10 nights and we loved it.
Samba night
Children pool at night
Children pool
Slides
Stayed 11 nights in Apr 2022
Response from Leyla KARA, CRM Department on 27 Apr 2022
Dear Juan Pablo, Thank you very much for choosing our hotel and sharing your feedback. It is always a pleasure to host and serve you at IC Hotels. We are looking forward to see you again. Best Regards,